Best Businesses in Louisville, KY

I recently used Shawn Frye Plumbing for my bathroom remodel. They were so nice to deal with from my first call. Shawn and his guys are polite, on time, do good work at a reasonable price. Also very considerate of your home, taking off their shoes when entering.  
When we'd have to wait for me to have something else installed before they could finish the plumbing work, they always came back promptly. Didn't leave me waiting for weeks. When there was a little problem, Shawn came back and fixed it the next day!! The ladies on the phone are awesome too, always kept me informed what time they would be here.
They all made what can be a very stressful process much easier.
Shawn Frye will be my go to plumber from now on. HIGHLY RECOMMEND!!

Donna Williams

I have used this company twice since moving to the area. Both times the experience was great. They came out on time , did the requested work and didn't make a mess. The price seemed very fair to me and the work looks great and functions well.

I really can't speak highly enough about Andrew and Backup Plumbing.  I have called him twice this year.  The first time to unclog a  kitchen sink and the second to unclog a commode my kids sabotaged with a toy.  Both times he was prompt, courteous, and very reasonable priced.  I would definitely recommend him.

Scheduled a day and time for crew to fix a minor issue and after several hours of waiting beyond the scheduled appointment time, I called and was assured crew would come after a certain part arrived...they never showed nor has anyone reached out to schedule another appointment let alone offer any type of explanation, not that I need apologies or explanations, just show up when you're supposed to. I guess I'm old fashioned but once you commit to doing a job, the honorable and right thing to do is see it through and this company did not do that, not even a call to reschedule.  A disappointing experience overall.

I've had several experiences with Ready Sewer.  The first 2 were fine.  They came right away and performed the job.  No problems.  But then when it came to the really big job of jackhammering my floor to repair a leak, they not only didn't do it, they would not even communicate with me.  My repeated calls fell on deaf's ear.  No one ever called me back.  After waiting more than a couple of weeks, I brought in another company.  They're ok for the quick jobs I guess, but when a company won't even schedule a job, then I have no use for that company.

Not reliable.

The plumber had literally been drinking and left the job unfinished with a loose toilet resulting in more water damage.

BC plumbing made no effort to resolve the issue and claimed I should pay $700 for an incomplete toilet wax ring replacement......

Onsite was the original installer on my new home in 2013.   The install was just ok.  The fun came later when the defrost board failed on the 3 year old system and I ended up forking out seven hundred buck to have it diagnosed and repaired. After 3 visits and. Multiple coil freeze ups in the dead of winter on my heat pump, I called someone else to repair it and it was promptly fixed.   Onsite threw parts at the problem and there tech was less skilled at electronics trouble shooting then me.    They never resolved the issue and I gave up hope and no longer wanted them messing with my equipment and putting in will fit non factory parts.

I have a leak in my water heater. They came out and rather than replacing what is needed - they provided a fraudulent statement to my Home warranty company and tried to screw me with items I don't need. I don't need a new expansion tank and construction work - I need a water heater. Nothing worse than a liar and their pants are on fire.

didn't even get to use them!!  came out and talked.... charged 90.00 for NOTHING!!! No estimate, no work done, but charged to come out to talk!!! Not good service..... company!!

The work Zac and his team completed was all very good quality work. I have no complaints there. I do have complaints about the professionalism of the operation. Melissa is wonderful and responsive. However, the first quote we got did not include half of the items we requested -- I even provided a written list when he came for the free estimate. Zac was over 2 hours late to our actual scheduled service day (no call to let us know, only an email...which I do not check or get notifications for every hour), at which point he still did not have any of the materials to complete the jobs and went to the store no less than 5 times during the day. Thank goodness we are charged by the job and not the hour! The man working with Zac, I believe his name is Dave, was a rock star and completed most of the work while Zac was at the store. However, Zac did not effectively communicate to his assistant (wife) the items being quoted after we met the first time. I am extremely detail oriented and did not misspeak about what I wanted done--again, even provided a written list. But when the team came that day to do the work, they told us it would be hundreds more dollars to do what I had originally requested and what we thought we had already been quoted for. This would have affected our decision to hire the team at all if we had known this cost difference. (We asked for the storm door and complete surround and threshold of the door to be replaced. They apparently only quoted us to replace the storm door.)
After all of this and finding a compromise that day that included some additional cost on our end and some loss of what we wanted done, Zac had one more item he needed parts for and said he would come back the next day. Melissa called before they had even pulled away to take our payment and told us he was not available the next day. Fine. We booked for a few days out but he did not show that day, and we did not receive a phone call. When we called a few days later after no response to our email, they said their computers were down (again, fine) and booked us for the next week. This time, the one job was completed on time and of course well.