Onsite Plumbing Heating & Air

Onsite was the original installer on my new home in 2013.   The install was just ok.  The fun came later when the defrost board failed on the 3 year old system and I ended up forking out seven hundred buck to have it diagnosed and repaired. After 3 visits and. Multiple coil freeze ups in the dead of winter on my heat pump, I called someone else to repair it and it was promptly fixed.   Onsite threw parts at the problem and there tech was less skilled at electronics trouble shooting then me.    They never resolved the issue and I gave up hope and no longer wanted them messing with my equipment and putting in will fit non factory parts.

Do yourself a favor, call someone else, staying away from this company. Not only their employees was on drugs at the jobs like other customers have said, now the new owner was on drugs too. They will screw you up!

This company ran a condensate pipe across a dining room ceiling to an outside wall--totally against code. The furnace installation guide warns NOT to do this. You are never to run a condensation pipe into unconditioned space. Freezing pipes cause serious property damage.  Condensate is supposed to be piped into the plumbing drain.   They installed the HVAC and plumbing in my Highlands home during a total renovation by the prior owner.   In January 2010, 2 days after I closed on my newly renovated home when the temperature dropped below freezing, there was a big leak in my new beautiful dining room. Onsite came out and corrected the installation (a $50 condensation pump kit was all that was needed to pipe the condensate into the plumbing drain), but they ignored my request to assume responsibility for the $1,600 in water damages to my dining room. (I had been told their work was warranted.)  They ignored my 10 page letter, photos, and documentation of their error.  

When I spoke to their office manager about the damage, she claimed that the remodelers ordered them to vent the pipe in that improper manner--an excuse that insults anyone's intelligence. The remodelers confirmed they did no such thing (they were relying on the plumbers to do their job properly), and a plumber is not allowed to violate codes just because an ignorant home owner told him to. But anyone with a basic knowledge of plumbing knows you don't vent a pipe with water in it to an outside hole, which will freeze, back up, and cause the homeowner great expense.  

They also improperly hooked up the dishwasher, which they did come out to repair, but why do sloppy work to begin with? Then, 3 years into my new home, one of my kitchen sinks was leaking because the trap and underneath lines were not properly hooked up to the drain. I have done a lot of remodeling myself and have never had a sink start leaking within 3 years of installation. It was an easy fix, but another indication of sloppy initial work.

We've used Onsite Plumbing on a couple of occasions with good results.  

This morning, Zach, used their pipe camera to scope-out my sanitary main from the house to the street.  It's an expensive service, but I haven't found a local plumber with this type of equipment.  I now know exactly what's going on with the sewer line.  No guessing.  Money well spent.

I like that their workers put on shoe covers before entering the house.  I've found them to be courteous and respectful.  They're neat and clean-up when they leave.

It's tough to source dependable and competent service-providers for homeowners.  Onsite Plumbing is a solid choice in my opinion.  I recommend them based upon my personal experience.

We have used Onsite quite a few times and have always been satisfied with their service.  From getting other estimates on the work being done we also found them to be very reasonable on their prices.  I have recommended them to other people and they too have been satisfied.  I would not hesitate to recommend them for any plumbing needs you might have.

I do not recommend this Plumbing business they seem like they are all on drugs when working on my house they were even nodding out not professional-looking it anyway and definitely do not have customer service skills