Best Businesses in Louisville, KY

Mike and Charlie's Plumbing is truly a great company with genuine people. I feel like they're some of the few  remaining companies that are honest, straight forward, and aren't in to sell unneeded services. You have an issue, they'll fix it. Looking for somebody to come up sell you on weird maintenance plans or services that you never knew you needed. Look else where. Dealing with Mike is like having my uncle come over and help me out. Except instead of beer, they take money.

We asked them to check a problem at our rental house. They double charged us. We called and left a message to talk to them about it and they responded with a call saying so I heard you don't want to pay your fucking bill?. We explained that it wasn't an accurate bill. They were extremely rude and then promptly sent our bill to collections.

Positives--they were available and identified the issue where another plumbing service could not. The cost was about what we expected. The owner came out to meet the MSD inspector (MSD provides a four hour window they will show up with no advance message of being on the way). Longs provided a temporary solution so we could stay in our home over the weekend. They completed the work.
Needs improvement on--communication with the customer (fine in person but not in phone contacts or notifying customer if work time has changed), providing complete invoice, organization of the team (some members showed up hours before others; had to wait for right parts, etc . . .).
Service-oriented companies excel when customers would use them repeatedly. I am not sure I would call Longs again but I do appreciate that they could identify our problem.

I was impressedwith the service several months ago when my hot water heater broke. The very fast response and way the tech laid out the problem and the options for me gave me confidence. So when my kitchen faucet started leaking, I contacted Brian right away. Again, the response was quick, the tech, Mike Cato, was knowledgeable, thorough and efficient. I won't hesitate to call them again or recommend them.

They are very misleading with their pricing. I called to get pricing, was quoted a certain price and then charged more. They also didn't show up or call on the first appointment. I will definitely never use them again.!

Outrageous charges, for a very small issue...will not make use of them again..only wanted cash for payment, with a bill of $800. After we already paid them $400 for a job that a few months ago we paid $200 for, from a different vendor.

Reached out to Mr. Brown about doing a plumbing job at my house and received the response that he didn't unclog drains. That was the reply I received when I told him what was going on. We ended up going with someone else and having to have a pipe replaced in our front yard. If he would've bothered to ask anymore questions he might have decided the job was worth it but if this is the kind of response I got to an issue I probably lucked out by going with someone else anyway.

am writing this review on behalf of a POC friend in hopes youll listen to a white person. The men who entered my friends house (they are black) were calling his family n****** (yes, with the hard R) and BLM c*cksuckers (my friend is gay). To have people that represent your company say such vile things about people in their own home is disgusting. My friends and I will absolutely never give a dime of my money to this company and I hope you take responsibility for your employees. This company is absolutely disgusting.