Description
Our company specializes in making our customers feel like superheroes. We provide a wide range of services including heating and cooling, plumbing, drywall, painting, yard landscaping and most home improvement needs. No job is to tough or too small! We deliver exceptional service with a smile at a very affordable price. Give us a try and let us make your honey-do list disappear faster than a speeding bullet.
HISTORY
Established in 2017.
I started Viking Handyman Service in 2017 as a one man operation. I had been in EMS for the past 11 years and decided I needed more time with my family. So I went on to get my HVAC Certification and started running maintenance depts for Hilton Hotels and several luxury apartment complexes. After several years I decided to go for the American dream! We are now a small business with 5 employees and looking to add more business and employees.
ABOUT BUSINESS OWNER
Zac has been maintenance Manager for several large hotels such as Hilton and property companies across Louisville. He has years of experience in all aspects of Handyman work. Certified HVAC, experience in electrical, plumbing, drywall, painting, and much more!
SERVICES
Plumbing Services, Door Repair , A/C Repair, Air Duct Installation, Appliance Installation, Bathtub & Shower Installation, Boiler Services, Drain Installation, Ductless A/C Services, Electric Furnace Repair, Faucet Installation, Flame Sensor Repair, Flooring Installation, Furniture Repair, Garbage Disposal Repair, Gas Furnace Repair, Heater Installation, Home Cleaning, Installs Customer Purchased Materials, Sump Pump Installation, Virtual Consultations, Pipe Installation, Leak Detection, Sewer Services, Sink Repair, Tile Installation, Toilet Repair, Water Heater Installation, Door Installation , A/C Installation, Air Duct Cleaning, Air Duct Repair, Appliance Repair, Bathtub & Shower Repair, Caulking, Drain Cleaning, Electric Furnace Installation, Emergency Services, Faucet Repair, Floor Repair, Furniture Assembly, Garbage Disposal Installation, Gas Furnace Installation, Gas Line Services, Heater Repair, Home Remodeling, Offers Mobile Home Services, Sump Pump Repair, Picture & Mirror Hanging, Pipe Repair, Residential Services, Sink Installation, Thermostat Repair, Toilet Installation, Water Filter Services, Water Heater Repair, ,
Reviews
The work Zac and his team completed was all very good quality work. I have no complaints there. I do have complaints about the professionalism of the operation. Melissa is wonderful and responsive. However, the first quote we got did not include half of the items we requested -- I even provided a written list when he came for the free estimate. Zac was over 2 hours late to our actual scheduled service day (no call to let us know, only an email...which I do not check or get notifications for every hour), at which point he still did not have any of the materials to complete the jobs and went to the store no less than 5 times during the day. Thank goodness we are charged by the job and not the hour! The man working with Zac, I believe his name is Dave, was a rock star and completed most of the work while Zac was at the store. However, Zac did not effectively communicate to his assistant (wife) the items being quoted after we met the first time. I am extremely detail oriented and did not misspeak about what I wanted done--again, even provided a written list. But when the team came that day to do the work, they told us it would be hundreds more dollars to do what I had originally requested and what we thought we had already been quoted for. This would have affected our decision to hire the team at all if we had known this cost difference. (We asked for the storm door and complete surround and threshold of the door to be replaced. They apparently only quoted us to replace the storm door.)
After all of this and finding a compromise that day that included some additional cost on our end and some loss of what we wanted done, Zac had one more item he needed parts for and said he would come back the next day. Melissa called before they had even pulled away to take our payment and told us he was not available the next day. Fine. We booked for a few days out but he did not show that day, and we did not receive a phone call. When we called a few days later after no response to our email, they said their computers were down (again, fine) and booked us for the next week. This time, the one job was completed on time and of course well.
Angelia B.
05/08/2021 12:00:00 SA
Did not fix my plumbing problem and called them back to fix the problem and they did not answer or call me back.. they are horrible
They came out to see our plumbing issue and said they would send me a quote that night (Wednesday). I didn't get anything that night or the next day, so I called on Friday to ask if they would send the quote and they said they have been very busy, which I told them I understood. I didn't get anything that night, and no phone call returned when I called the following week. I was going to hire them because I liked the one atop shop idea, but they never sent me the quote or contacted me again.
I understand your right to choose your jobs, but then why say I would see a quote that night in my email, or when I called, why would you tell me it was forgotten and I should see it by Friday? Also there was never any letter sent to me through the mail. Just be up front.
So we had a large hole in the wall and contacted Viking handyman service. Zac, who without hesitation, responded and was extremely friendly and very informative about how the process would go. When he arrived and fixed the wall, he also covered some minor cracks that had nothing to do with what we contacted him for! Just out of the kindness of his heart! Our experience was quick, easy, affordable and I'll be sure to contact Zac from Viking Handyman service's again in the future! Wonderful experience!
I hoped this business relationship would be a great long term investment and asked them if they could take on bigger projects for me, after doing some small plumbing tasks and handyman fixes that were acceptable.
The final proposed project was replacing cellar doors.
My first mistake was paying for materials to be ordered that they ordered. It took 2 MONTHS to learn that the shipping of the doors has issues when the company they told me they ordered from's website stated 3-5 day delivery with SAIA delivery. Not Amazon. Then they told me that Amazon's driver lost/stole the parts and was fired because of it and they would be getting a refund and then refund me when they got it. I waited for that for 2 MONTHS MORE and then got nasty speech from the owner's wife when asked about the refund of my money. I hired someone in the mean time to fabricate and build the same cellar doors for a similar price and had it done before they ever got back to me about not giving me a refund.
I am very disappointed that I was spoken to like I was stealing from them and causing all kinds of problems when they owed me the money to make it right months ago. I will not use nor refer this company to anyone anymore.
Similar Items
No Days Off Home Repair and Lawn Care
J Griffin Heating & Plumbing