Best Design Services in Phoenix AZ

After a few e-mails & phone calls w/ the company after my initial quote inquiry, I deleted my original 1-star review, deciding to give them a 2nd chance. Based on other reviews, I had hopes they would make up for our initial interaction. They didn't, and although this happened back in June, I figure better late than never & am finally writing another 1-star review. What started it all was their initial $97k review for overseeding. Clearly their office team does not pay much attention to what they send out; I had hopes that perhaps their landscape staff were better. I was and still am disappointed. I specifically told the office personnel that the southwest corner of our lawn always seems to be bare of grass. I asked them to look at our sprinklers, repairing/replacing if necessary - or possibly even adding an additional head (I thought maybe it wasn't getting enough water). Also because there was too much run off; I thought maybe they needed to be redirected. On June 23, the laborers arrived & sat in the shade of our house for 45 min, they said waiting for the seed to arrive, later dumping their soda drinks on our lawn. They told my sister the sprinklers were OK. When I got home & tested the sprinklers, they most definitely were not okay. The box was making a loud noise & a couple of the heads were sputtering (sadly, I can't upload videos to Yelp!). Regardless, we watered according to their suggestion, even hand watering sometimes because the sprinklers were not repaired. Despite this, I retained hope our lawn would improve after their treatment. It's now August & there are still bare spots, especially a large one in the middle. We had another company repair our sprinklers. They replaced & repositioned all the heads. We will never use DDL again.

Let me start of by saying Rafael and his crew did an amazing job on installing our turf. We could not be happier. We went with Envision Landscape and Design because they were very responsive and more than helpful. They came out, took the square footage of the area we wanted turf in, and gave us a quote within a day. When it came to the job itself, they had supplies dropped the day prior, then came the next day and installed the turf. The install looks absolutely perfect and the clean up was amazing. No matter how small or big the job is, Rafael at Envision will take care of you! I love that this company doesn't ignore you just because you have a small/simple job. They will take care of you no matter what the size of the job is. They have amazing communication, great attention to detail, and will ALWAYS answer any questions you have. If you are getting ready to install turf, I urge you to use Envision.

Walter did a great job. he showed up at 6:00 a.m. like he said he was and he took care of the job within 24 hours of upon my request. I will use the service again when needed.

I'm giving them 2 stars because my initial communication with them was great. Regina was friendly and Carlos was friendly and helpful when chatting through our project goals during our quote consultation. Unfortunately things went down from there.

I was told I would receive a follow up quote within two weeks after the consultation. I did not hear anything back for a month, so I reached out again and was told they would look into it.

Again, two weeks later, no response. I followed up again only to be told that the rep informed you that you did not meet our minimum. Mind you that the only thing I was told during the consultation was that I'd hear back in two weeks, but I never did.

Additionally, when I got an explanation, they claimed that there was a 5k minimum on projects and that the rep indicated to me that he told you that the day of the consultation. I had told our rep that we were looking for 4k-10k for our project during our consultation. In fact, when I had asked him what their minimum was, he instead said that they don't like to give minimums and that he'd just like to know our price range instead (4k-10k).

The Owner was the one who handled the last email response to me and clearly showed no interest in trying to keep my business. All they needed to do was ask me a few questions to clear things up. It's really that simple when it comes to earning and retaining a client base. Instead they decided to make assumptions and trust the word of a rep (who is no longer there?) about what price I was apparently willing to spend.

I'm shocked, really.

I was having trouble keeping grass growing in my back yard. Then I thought about it I'm getting older and don't always have time to cut the grass and I'm wasting water as half of the yard was dirt/mud when wet. My wife is allergic to grass and the dog was dragging mud in the house. All these reasons are why I made the decision to have artificial grass put in instead. I called a couple places and got no answer. One place returned my call two days after I spoke with Turf Monsters of AZ. I set an appointment for a free estimate. Their representative Ryan came out on a Saturday when they are not even open to speak with me and work on an estimate. I scheduled for installation and as it happened they were able to come to install turf a week earlier than originally planned. While installation was going on Ryan checked in to make sure all was going right. When they finished the installation turned out better than even Ryan himself expected. They had done some little extras that made such a difference from being a good looking lawn to a fantastic lawn that I could not have imagined.

Hector and his crew were amazing , work was completed on time, quality was exceptional and the price was more than fair! We are in the Estrella Mountain Ranch community and the crew travelled over an hour to get here and were always on time. Every night the crew cleaned up and were ready for the next day.Hector delivered the pavers as promised and made numerous cuts to create a patio and walkway around the pool. Hector also relocated sprinkler lines and brought in PVC piping for protection. Great Value and Great work Hector !

Pablo and Carlos are awesome! Their team was fast and did an amazing job. I recommend them with more than 5 stars. I will definitely call them again.

Paul and his team were great to work with. They were very responsive and helpful during the initial design discussions. They acted with professionalism and attentiveness throughout the process and quickly responded when we had questions. They were able to construct our back yard with in a couple of days and were efficient and clean throughout construction. We are very excited to spend some time in our back yard now that is has cooled off. Thanks to Paul and the Happy Tree team for making our back yard dreams come true. I would defiantly recommend them to anyone looking to upgrade their yards.

I contacted Raul for a yard clean up and he returned my call immediately and was professional, on time and reliable. He did an awesome job on the front yard to keep those HOA people happy! I was so happy with the results that I had him come & do the backyard as well. I would recommend Raul without any hesitation. Thank you Raul!

We had a great experience with JNK. They did a beautiful job on our backyard! When we reached out for a quote, we got an immediate response. Naji came out and was very professional and knowledgeable! We would use JNK landscaping again and highly recommend them.

I've had Liliana/Jesse over to perform an initial cleanup, planter wall repair, some tree removal/planting, and monthly maintenance cleanup twice since the initial visit. The yard has come out looking very clean every time, and the brick/stucco repair along the planter wall looked fantastic after the work was complete! Great communication as well. Thank you!!

Thanks again Jeremy
You know your trees !!
Love the way the tree trim
came out. I've got a lot of trees
on the property. They all look
great. Fruit trees to Palm trees.
Jeremy was a no show to 2 more appointments he made to fix Bucks
drip line work. When I needed 2 lines
to trees Buck went 4 inches underground
and just split the line so I would see 2
lines coming out of the ground.
Half the yard has adjustable emitters
half not, I have plants not getting any water.

 Adam is a stand up professional
When I had a problem with some of the
work that was done he sent out another
man to fix the issues I had with the drip
system. He apologized about the work
that was done by 2 men that no longer
work for his company.
 I am hard to please but I will be using
All Terrain Landscaping for my work in the
future. Thanks again Adam
 My plants and my wife are happy again !

Omar Flores Landscaping was wonderful to work with! The communication with him was great. He and his workers showed up when they said they would. They worked efficiently. Their price was in the range of other quotes I received. They even did a couple of extra things for me for a reasonable addition to our agreed-on original quote. I plan to hire them again for any future landscaping needs.

Juan came out for an estimate.  Very nice and prompt, however we never received a follow up with an estimate.  It's been about 2 months.  
You never get a second chance to make a good first impression.

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Update to Original Review

I received the quote from Juan this morning (a few hours after original post).   Looks like he did send the quote mid-December 2021, however I never received the quote.   I'm changing my rating and will update if we chose this contractor for our project.

We just moved into our house about a month ago, the backyard was not landscaped by the builder... I used Thumbtack, Angi, and several other aps to look for landscapers... I didn't think to you Yelp and I'm so glad that I did... I submitted a request thru Yelp during the Memorial weekend not expecting to get a response till after the weekend... I was pleasantly surprised when I got a response back immediately and he was able to stop by the next day to give us an estimate to have the backyard landscaped... Robert did a superb job; he was always on time, extremely responsive, hardworking and very respectful of our property... The yard is gorgeous!!! Thank you!!!!

Ivan and his crew did a great job cleaning up my yard. They were responsive and showed up on short notice.

Miguel was quick to give me a reasonable quote (in writing) and I accepted the bid the same day.  He said he could have the work done the next day which was a big factor in accepting his quote.  I've not heard from him since. The mailbox is full so I am unable to leave a message.  So, I've sent texts (several) and emails (several).  *Poof*  Miguel has not responded.  Suggest you NOT use this company.

Customer service and communication were great. We received prompt response for the landscape work estimate.  the personal showed up as promised and they showed up on time within a short time.   The landscape co. came to our home evaluated the needed work  and gave an estimate On the next day.  The company personal are exceptionally  nice and friendly, I recommend their work. The only draw back was that the received service landscape estimate for the full work operation was above the average that is going for our area of similar homes, and we're unable to hire the company to completed the landscape work at this time due to budgeting yet, we will consider hiring this company in the future for their customer friendly service, punctuality and prompt response.

Miguel Hernandez , Hernandez Landscaping did a great job for us.  His tree trimming was really good.  We were going to have him trim a Palo Verde that was huge ..... we had him and his crew remove it.... started it one day and finished the massive cleanup the next.  Left the yard looking clean.  Would recommend him ..... Also we felt that the price he charged was fair for the work performed.