Best Residential Services in Phoenix AZ

The owner contacted me again about our miscommunication issue, and it seems he has cooled off a bit and taken a better approach to customer service. After reading his message, he seems like a decent enough guy, and even though we ended up not doing any business together I can give him an average rating for his efforts to rectify the situation.

After getting several quotes for a new window, many that were 3x more expensive than Apodaca's I have to say for the value and price it's well worth it. There were some office issues in terms of scheduling. On my appointment day there was no record of it and it eventually got sorted out but they also went above and beyond and came back after the installation to make sure the window install was to my liking and clean as I wasn't aware of how I could do so and it's 20 feet up. Definitely give them a call for a quote.

We had them replace our springs in a window that went bad. They came in with the best price and I scheduled them for a week out. We had a change in our plans and asked them if they could come that day. They called me back and said they will have somebody out within the hour. Fantastic!

He said he would come board up my broken sliding glass door and he never showed up or called to cancel. I was counting on them and they let me down.  It's over 100° daily now so having a large gaping hole in the house isn't ideal. I finally found Reliable Glass and they came out to help. It's all in the name I guess.

Best windows and best people to work with. The bosses of the company are very pleasant and the workers go above and beyond the call of duty. Love our windows and love the finished construction part of changing a big window to a small window. Looks awesome

These folks are the best! i only needed 1 window replaced with an HE Milgard window. quite a few places refused to do 1 window but they were fair on price. installation was a dream. i would recommend them to everyone!

Honest company. Good work. Good follow through. Resolved issue. Would recommend. Thanks!

This was one of the best experiences I've had with a business. I submitted an online quote request on Wednesday evening, got a phone call around 8:45am the next morning and the mirror was done by 11am and ready to pick up. It was affordable, super quick, and everyone I dealt with was very nice. Excellent experience, highly recommend!!!

I called a few weeks back and spoke to the sales person who after speaking with me for a few minutes needed to get back to me on a quote. I have no problem with that understanding that prices have to be looked up before issuing an accurate quote. He said he would call me back. Fast forward 2/3 weeks later never heard back so I called back and again spoke to a person who answered the phone who apologized for the delay in responding to me and said that the sales person was assisting another client. Fast forward 1 more week and again no call back. So I visited the website and wrote them a note. Fast forward another week.  You guessed it, no response.  So I guess my point being is this, Empire Windows and Doors may be a legit business the folk I've spoken with are pleasant and attentive however, not returning a customers calls (for whatever reason)is not the best way to do business.  I suggest they either hire more sales people or put in place a better system that tracks your potential clients calls. Maybe set a reminder?

Sorry Empire you forced my hand here.

Robert

Left my review earlier describing our initial issues that have now been resolved. The guys came and installed the trim and repaired the back Arcadia door frame. They seemed cool and understanding of the issues. I have updated this review from 1 star to 4, the only negative aspect of this would be the missed appointments and rescheduling we had. Not sure if that was due to miscommunications or what, but it's fixed now. Hopefully the next time we can just get solid dates for schedules.

Excellent customer service!!!  From beginning to end, this has been a smooth and simple process!  They called me to remind me of appointments.  When I requested text messages, they did just that!

And the fees were very reasonable!!!  

Tim is a great guy and worked to do ONLY what was needed.  He didn't attempt to up-sell me anything!  He assessed the issues and repaired them quickly at a price that was very reasonable.

A pigeon flew into my window and broke it, which was a disappointment for both me and the (now dead) pigeon. Luckily, Jackson Glass was able to come out and give me an estimate the same day I called and I had the glass replaced within the week (and without having to get a new window entirely). Their prices were reasonable. They provided great service and have a very knowledgeable, responsive team!

I purchased a 12 X 36 window to replace an old aluminum window above our shower.  They told me it would take 2 to 3 weeks to get the window.  After 3 weeks I was contacted and they told me that it would be installed on Friday, 9/23.  The office manager, Kelli told me the installer would be there about 10:30 am.  I waited until 2:50 pm, when Kelli called and said their installer got tied up.  She asked if they could reschedule for the following Thursday or Friday.  I told her I had an appointment on Thursday, but Friday worked well.  She told me I would be first on his list.  On Wednesday I got an email to call Kelli.  I phoned her and she asked if their installer could come on Thursday, 9/29.  I explained that my appointment had been rescheduled and I was available on Thursday.  I asked if I would be first on his list? Kelli said yes, that he needed to pick up some doors but should be at my house by 10:30 am.  On Thursday I waited until 1:10 pm, without the installer showing up.  I called the office and got their voicemail.  I left a message that their installer had not showed, and requested she call me back.  I got no return call.  At 4 pm I called again and got their message machine again.  I again told them that their installer had not arrived and requested a call back.  Again, no return call.  
On Friday 9/30 at 8:45 am their installer arrived.  He replaced the window and left.  I went to their office to pay the balance.  Kelli handled the transaction without any word of the previous day's messages.
It appears that if you have a small order, you are put in limbo.  Common courtesy would be to call me back and explain the situation.

David went the extra step to make sure the job was completed and met my expectations.

I had an appointment with Jonathon to come give me an estimate to replace all the glass in the windows at my home. His company has a Gilbert address and I am in Chandler. He missed our appointment and whwn I called him to remind him he had an appointment with me he at first didnt know who I was.  Then after I told him he acted like of course he remembers and he said he would be another half hour because he was stuck in traffic. Baloney!! I told him to forget it and tthat I dont want to do business with him.

I wanted to warn everyone about Bright lite home exteriors LLC. This company is very unethical and unprofessional business in so many ways. It's really sad when a Company has no pride, or care in the services they offer.
As a customer you would  think when hiring a company to do the job  that your special dream protect  will be completed soon.  But Not with Bright Lite Home   Exteriors LLC. The contract you must sign is a joke.
And the verbiage only pertains/ and it protects the contractor from none payment from the job and protects them if there's a delay in starting  and finishing the job. They also require 50 % down.  So with that being said please tell Everyone you know not to Hired this company you could be waiting six months or more before they evening start the job.  I Do not know how people get away With doing business this way , and then go home and  Comfortable and lay their head on a pillow and sleep at night., If you the consumer are looking onto hiring this company I beg you please save your money it will save you headaches and a lot of pain.

After multiple complaints about the roof, and being told that's the way it should be my insurer asked for an independent inspector and he found issues to be corrected. The warranty company, LoveOurRoof then came out to repair multiple times. They lifted up my evaporative cooler and the condensation line from my ac and now water is pouring out of the units, but I am told that it is because my units are in disrepair (although prior to any roof work the units were fine). If I had to do it over, definitely not Xcel.

Pro-Star Doors honored their contract and executed the installation of my interior doors, trim and base boards expertly.
Susie was very proficient and professional in communication.  Because  of circumstances beyond the control of the company Susie and Ray both were very hands on and went the extra mile in getting the job done above and beyond my expectations.  I highly recommend this company and will use them again for other anticipated needs.