Best Ductless A/C Services in Boston MA

I called Big Blue Plumbing to install a new water heater. They got some details over the phone about my current setup which saved the hassle and expense of someone coming out to take a look. The next day Randy came by with an assistant and they did a really excellent job taking just a few hours.

I really appreciated his attention to detail: he identified a major issue with the exhaust pipe and connected chimney, found a micro gas leak in some existing pipework at the end of the install which would usually have been missed, made sure to bleed the air from my oven before he left, used proper concrete to install the new exhaust and cleaned up perfectly after he left.  

My experiences with Big Blue make it clear that they pay attention to hire excellent people and I've never had a bad experience with them.

I gave them 5 star review last year for their professionalism and comparative  price. However, thing changes after a year unfortunately.

My same AC leaked on Sat, i called them for service. The Tech said that he would come in in 30 mins. 45 mins later he called back to confirm  that I would have to pay $175  for service fee because my annual maintenance contract with them expired 2 months ago. He also said that if I wanted to renew contract, $175 would be credited to my account and the office would call me next week to handle paperworks. I agreed and be fixed it.

When i called the service today. The lady was rude. She could not answer any question i had ( how many time/ year for clean&check service, how many unit that will be covered.,, ).

When i mentioned the $175 credit, she said that Tech was giving wrong information. It was not part of contract.
I know people make mistake but it was verbal agreement between my business and your employee before he worked. Whatever he said, you stand behind and take responsibility.

She was rude and always interupted me on the phone. Stay away from this business. You got my $175 but you lose a regular customer.

I'm immunodeficient during this pandemic.  I really didn't want to call a plumber, but I needed one.  I certainly chose a WINNER!  This plumber accommodated my situation very well.  He showed up on time, wearing all requested Personal Protective Equipment.  It was also good to know that he used new drop cloths, he cleaned his tool bags nightly, and that I was his first appointment of the day.  He maintained proper social distancing when it was feasible.  Two weeks later, I've not shown any signs or symptoms of COVID-19.

As for the job itself, everything is now running smoothly.  After assessing the problems, he quoted a price with contingencies.  The final price was quite reasonable and well within the quote.

I would use this company again in a heartbeat.

P.S.  I love the Mario & Luigi costumes in their avatar.

Dello Russo was recommended to me by my plumber for an emergency hot water heater replacement.  Not only did the hot water heater fail, of course at night, but the main water valve to the home failed as well.  I called at 5:30AM in a fit of desperation and Andrew could not have been more understanding and courteous.  We should all be this pleasant when we're awoken at 5:30AM!  Andrew and Dan were at my house as promised and immediately got to work.  Expert advice on the replacement unit as well as how to fix the main water valve.  They took care of everything.  Within hours everything was resolved.  I couldn't be happier and they made the best of a bad situation.  Very happy with the installation configuration especially compared with the previous set up.  You know you got great service when your basement is cleaner when the plumber leaves than when he arrived.

Came out at short notice to help with an AC system that wasn't cooling sufficiently. Smart, personable, straight-shooter. A pleasure working with him.

We couldn't ask for a better company to take care of all of our plumbing needs. James and Josh came to install a simple water spigot in our back yard and we were so pleased with the work and the price, we ended up converting our old oil heating system to a new gas system. All of the employees of PHD are great!! Specifically Tina in the office and of course James and Josh. My husband and I have experienced some really horrible contractors who have tried to overcharge for simple jobs. Not these guys, the prices are fair and if there's any unforeseen issues they do their very best to work it out so everyone is happy. I can't say enough good things about this company. We will never use anyone else for our plumbing or heating needs. I recommend that anyone reading this to give them a call, you won't be disappointed.

Tech Phil is kind, knowledgeable, savvy and spoke highly of his experience with Akian Plumbing, Heating & Air Conditioning. However,  I am compelled to report to future customers that although I appreciated the new customer discount & happily agreed to pay the dispatch fee upon Phil's immediate arrival, I would have appreciated knowing up front of their existing company policy that excludes my R-22 cooling system. New customers beware: After paying the upfront dispatch fee, the Akian tech will not disclose anything until you pay more. In my case, after already looking at the air-handler in the attic to determine what system I had, I was then asked to pay an additional fee to continue. I would have appreciated if Phil was upfront with me about their policy before collecting another fee. I should not have been asked to pay the fee before telling me they will not repair my system anyway. ($99 + $199 - $50 =  a 248 dollar waste of time & money - not to mention a bad business model) I did appreciate that Phil agreed to replace a leaky valve in the system. Thank you Phil. DAW

I have been using Rodenhiser for my HVAC and plumbing needs for several years now and have always been very pleased with the work that they do.

Just recently, I decided it was time to replace the HVAC unit in my attic. The entire process was super easy. Rick came out and gave me an estimate of the job and walked me through all the rebates available. He also let me know about the MassSave program which turned out to be a great benefit.

Ed & Tom came out and installed the new system over the last two days. They did a fantastic job. Very professional, answered all my questions, walked me through the setup and use of the wifi thermostats and constantly cleaned up after themselves. It was very hot working in that attic but they kept at it until they were done.

I did get one other estimate for the HVAC system that was less expensive but based on my history with Rodenhiser, I decided it was a matter of you get what you pay for and I am glad I went with Rodenhiser, Rick, Ed and Tom. I could not be happier.

Fantastic service!  They went above and beyond to fix an issue I had installing a smart thermostat.  Rick was especially available, responsive and respectful.

I called this company when my heat went out.  They were able to fix my issue quickly and explain what was wrong.  Brandon was great.  He was clear, professional, nice, and even funny.  I really appreciated how well he explained everything to me; he was personable and in no way condescending, which I sadly see fairly often as a woman homeowner. I had called this company a year ago for a quote on something and this time around they made a loyalist out of me.  I signed up for a service plan, and have true peace of mind for my HVAC needs moving forward.  HIGHLY recommended.

Time for our annual maintenance to be done on our Mitsubishi minis.  Service person came on time (with a pleasant smile), and proceeded to conduct the maintenance.  She was profession, very knowledgeable, pleasant, answering all our questions and concerns.  Above all, Lily was very detailed and focused on doing a thorough and detailed service of our equipment.  A real pleasure to have a pleasant and fully qualified  technical person visit us.  Thank you Lily and all of the Papalia Home Service group for providing your  continuing great service.

I need a Plummer to connect a cold water line for my refrigerator. I asked a community group for recommendations and was Sharp was a good company. Went on their site in the evening and had a response in the morning. Spoke to Ranna who was wonderful to deal with. I got an appointment the same day. Carlos was professional and friendly. He didn't leave until he know the job was complete. He arrived wearing a mask, gloves and shoe covers on. Aside from being a great company they were less expansive than other estimates I received

I just signed up for a 3 year gas furnace service plan. Great price, customer service, and I was able to scheduled service quickly and easily!

I had them here today to fix my HVAC system and couldn't be happier - all the reviews are true!   I have a system that is only 3-4 yrs old and has had a leak from day one.  I have gone through at least 6 other HVAC companies and spent over $1200 on estimates, tests and refills, including ones recommended on this site, and no one has been able to find the exact source of the leak  which turned out to be something pretty common.  All my estimates were for not only the wrong fix it turns out but also outrageously over-priced.  Tim is their HVAC guy and he is really knowledgeable, thorough and patient and shows you everything he is working on step by step.  I called after hours Friday and they were here today.  He diagnosed and fixed this morning and the bill was a fraction of what the other companies were going to charge (for work I didn't even need!).  He even fixed a few other things on the heater part like the noise and drainage issues no one else bothered to fix.   I've already recommended them to everyone in my condo building.   Don't waste your time and money calling anyone else!

Andrew and James were great. Helpful, responsive, knowledgeable, and did a fantastic job. Got me and my family out of an urgent jam with our AC, and still charged us a reasonable price. Highly recommend.

I have upgraded two furnaces, one condenser and one tankless water heater. Great news about Cranney - one stop shop for all electrical, plumbing, heating, cooling, duct etc. All logistics are managed with in them selves, that saved lot of my time and justified to extra money spent.

I am very happy with tank less water heater recommendation from sales team Shaun C and installation by Frank T. Frank is polite, have good work ethics and did not take any short cuts. I give FIVE stars to him.

My two furnaces are installed by two different persons, each took their own short cuts. I am not 100% satisfied with either HVAC installation. On day one after they left  home within hours drain pump started leaking. That have ended me up not having heat for 3 days. Team rushed up last day of installation without proper testing of system.

When I talked to installation manager Rich I, he is polite and agreed to fix issues. Came four times after installation to fix multiple things, finally that got ended up as band-aids on new system.

Over all Cranney is a nice company built on good ethics. I will use their service in future provided if I can choose who is coming in, prefers Frank or Carl. Your service quality will depend on whom they assigned.

My recommendation to company PLEASE take time and train your team to one standard. Whom will deliver great service to clients leads to business expansion.

The worst customer service experience I ever encountered.
Stay away from this company.

I called for HVAC repair at the start of the cold weather and they said someone would be out later that day -- even giving me a time window in which to expect them. They then canceled last-minute during that window, leaving me without heat after I had already turned down other companies due to my exising appointment with them. The best they would offer as a rescheduled appointment was not for another month.

I took a chance on a company without any reviews and this is the result. Call them at your own risk.

I have mixed feeling about GEM.  

I have called them three times and used them for repair twice.  

First time I called it was for a leak in the bathroom.   It was causing a waterspot on the ceiling.  They came over and wanted to cut the dry wall open.  I thought they would have some little pipe camera unit to check but they did not.   I sent them on their way.  $99 service fee.   No big deal.   I ended up doing the repair myself and didn't have to cut the drywall out.  

Second time I called was to install a little baseboard heater for the crawl space.   It was also to remove an old heater and also to reroute a 120volt outlet.   The two electricians that came out were very nice.  The cost was $1000 which I thought was fair for a crew of two for 3 hours of work.

Third time I called was to tack a loose shower valve.   The drywall needed to be cut out and the shower valve reattached to the stud.  I bought an access panel that they installed.   It took about 20 minutes and the cost was $550.  A bit steep but atleast I didn't have to do it.  

I called them to ask about a wax ring replacement for a toilet.   They told me 555+99 service fee.   Now that's crazy.   That is nearly triple most plumbers are charging.  

I called Woods Rooter and they did it for $200.  

So yes GEM is expensive.   They are easy to contact and responsive but is that worth 2 or 3 times more?   I don't think so.