Best Ductless A/C Services in Boston MA

This is a Yelp success story:  I contacted Big Blue for a pair of repair jobs in my three-family after reading their reviews and being very excited to support a local business that seemed to be pleasing its customers.

I have to say, this was not only by far my best experience with a plumber, but, perhaps my best experience with any business I've ever had to contact in eight and change years of being a homeowner.  

Kevin and his staff were incredibly helpful, responding to my calls immediately, having someone visit the same day in exactly the narrow time window I was told, spending time diagnosing the problems, educating me as to what the situations were, how things should be set up if they were built from scratch, what my options were for repairs, and so on and so forth, so that I would be making the most informed decisions possible.  

Rather than up-sell me the most elaborate fix, they asked me what my plans were, discussed the utilities costs associated with calculating a pay-back time for a more elaborate or efficient piece of equipment, emailed me literature and technical specs for different alternatives for heating, hot water, and heat integration, and just in general demonstrated as much care for my investment as they would for their own homes.

Big Blue is, quite simply, a model for how you run a business.  Any business.  I would recommend them to anyone who needs plumbing and heating help, and I would recommend them to any fledgling business owner as a model of how you secure loyal repeat customers.  

My Big Blue magnet is on the fridge and the number is in my Contacts list and I won't have to sweat another plumbing problem for as long as I shall live in Somerville.

I'm very satisfied with the service this company delivers. from the first visit to the installation day.  i needed a new furnace and AC after getting couple of quotes with other company i felt green energy was the most affordable and offer better package. The communication between the office and their customer is greet makes the entire process run smoothly, Jen was great always very prompt with her emails and calls. Jonathan was very knowledgeable of  product and very accommodating with any concern. my insulation date was end of August 2016 it took one day and im a happy customer!

Thanks so much for great and smooth process.

My 80 year old Mom has an older gas furnace that was firing up, but kept shutting down after a few minutes. With it being November in New England, it was becoming a concern. As we weren't able to afford a new furnace at the time, we just wanted to get her current system running again. A couple of other Billerica plumbing companies looked at the furnace, however, these plumbers were clearly more interested in just selling us a new gas furnace, and left with the heat NOT running. Saw a great review on YELP for Belanger & Sons, LLC out of Wilmington, and gave them a call. Steve from Belanger & Sons, LLC was outstanding! As the furnace is old, Steve suggested we seriously consider a new system, however, unlike the others, Steve took the time to get the system running and heating my Mom's home again! Belanger & Sons, LLC are true plumbing and heating professionals AND great people! Thank you Belanger & Sons, LLC plumbing and heating!

Dello Russo was recommended to me by my plumber for an emergency hot water heater replacement.  Not only did the hot water heater fail, of course at night, but the main water valve to the home failed as well.  I called at 5:30AM in a fit of desperation and Andrew could not have been more understanding and courteous.  We should all be this pleasant when we're awoken at 5:30AM!  Andrew and Dan were at my house as promised and immediately got to work.  Expert advice on the replacement unit as well as how to fix the main water valve.  They took care of everything.  Within hours everything was resolved.  I couldn't be happier and they made the best of a bad situation.  Very happy with the installation configuration especially compared with the previous set up.  You know you got great service when your basement is cleaner when the plumber leaves than when he arrived.

excellent service - Needed my forced hot water system serviced since I suddenly had no heat throughout my first floor although the heat was fine on my second floor.  Not quite sure what was wrong, but we had a few guesses.  Called Buss Plumbing and he arrived later that afternoon. Diagnosed the problem, confirmed the guess we'd made and explained a little about how my system works.  Matt installed the new parts and got our heat up and running within hours for a very reasonable price.  I would recommend highly

The nicest customer service I've ever had and from plumbers!!! The secretary/co-owner and the plumber were very easy to work with. I called 10 places, got 5 call backs, and 3 estimates from others. PHD plumbing has far best prices than anyone I've called!! They even post their prices online, which most people do not do. Although my plumber cut my garbage disposal line and caused a leaky faucet, he repaired both and felt bad about the extra time it took, eventually giving me an even $200 (good price) for the two kitchen valves installation. Thank you so much phd plumbing!!

I waited until Akian came out a couple of times before I wrote the review -- I just wanted to make sure my first positive experience wasn't a fluke.

These guys are GREAT.  They've now serviced our a/c system and our tankless hot water system, and did some repairs on the tankless that we didn't even know we needed.  For the first time since we moved in 10 years ago, our system actually works well!   I'm beyond satisfied with these guys.  They're reliable, they're competent, they didn't try to sell us on lots of extra, unneeded stuff.  It goes without saying that they're humans, so sometimes they can't get here on time if another job takes longer than they'd expected.  But they text us and let us know, and that's fine with me.  I have to say that in 40 years of home ownership I've never found a group of plumbers as professional and competent as these guys.

Rodenhiser performed our conversion from oil to gas heat.  This company is great!  Everyone showed up exactly when they said they would; Rick did a wonderful job of explaining the technical details to us and the reasons for their recommendations; they were polite and clean and extremely professional. Price is reasonable.  We will definitely use Rodenhiser again for our plumbing needs.

I had a clog in my sink and wasn't from the area so I needed to get someone out here fast. I took to Yelp project and one of the options was MacCo Services and boy am I lucky it was them. They responded quickly, were able to get someone out to meet me really quick and they did an awesome job. The sink was cleared and I haven't had an issue since.

Couldn't have asked for better service and or better value! Saved me both time and money.

Great experience with Boston Standard! Our HVAC unit recently malfunctioned, meaning our heat was not working. Our landlord chose Boston Standard to do the work. The service man (Victor, I believe) who showed up was on time, examined our unit and was able to identify the problem right away. He explained the issue clearly, communicated the issue to my landlord, and was able to repair our unit within 2 hours. Overall great customer service and maintenance quality. Thanks for getting our heat up and running right away!

I have used Papalia Home Services for the last three years since they installed our new heating system.  I got quotes from other companies and they were the best price and service.  They did an excellent job and went the extra mile to ensure my satisfaction.  I have been using them ever since.

I need a Plummer to connect a cold water line for my refrigerator. I asked a community group for recommendations and was Sharp was a good company. Went on their site in the evening and had a response in the morning. Spoke to Ranna who was wonderful to deal with. I got an appointment the same day. Carlos was professional and friendly. He didn't leave until he know the job was complete. He arrived wearing a mask, gloves and shoe covers on. Aside from being a great company they were less expansive than other estimates I received

We have used 128 Plumbing and Heating many times.  They have installed a new furnace and a new central A/C unit.  Today we had Matt R. come out for our annual furnace tune up.
Matt has been here several times before and is just one of the most friendly and professional
service persons I have ever met.  I usually feel very uncomfortable have any repair people in the house, but Matt feels like he is someone you have known for a long time right after you meet him.  He remembered our place, the work he had done here and even that I was worried about getting hand prints on doors and walls. He informed me what he was doing every step of the way and was beyond courteous and also offered several hints and tips for saving me money on my gas bill.  I felt 100 percent at ease with Matt and knew he was doing a great job for us. Matt is the best!  Thanks Matt!

As an out of state landlord it is always the dreaded call from the tenants when they call at 9:00pm telling me the heat isn't working.  I call Quarry Hills and talked to them about the various work that may be needed to get the boiler back up and running.

They performed the work and called me upon completion to let me know it was just a pilot light...the cheapest option discussed.  They could have taken advantage of me and made some extra money but they were honest and got the heat back up and running.

I would use them again and would refer them  to a friend.

My AC wasn't working and called James who was referred by a friend. So far so good! My unit is working like new. He did arrive on time and was very knowledgable . Maybe more than I needed to know. Would use him again if the need arose.

I had a rep here on Sept 22. I asked for a quote to replace my oil boiler with oil and/or gas. The salesman was quick to tell me his shoe size (14), how much he power lifts...but not a word of how he could help Me. It is close to 2 months later, and the promised quote has not yet arrived. I wondered why? They spend money on TV to attract customers, tell us how great they are..but 6 weeks later and no quote makes me wonder if that is because they saw I had done some research, I knew generally what was available, but hoped to augment my research with their recommendations. Not now. Would never do business with them, and wish it were possible to boot them with my size 11 shoe for taking my time and courtesy and leaving me with a bad taste

Initially we had some issues with communication - calls not returned as promised, etc.

But we did have some sink plumbing done and it seems to be good quality.  They were able to merge a newer faucet with some older knobs to maintain our kitchen's aesthetic.

Service technicians were prompt to arrive and 24 hour service is convenient.

I would say this is a decent company, just be aware that their communication is not the best.

I called for HVAC repair at the start of the cold weather and they said someone would be out later that day -- even giving me a time window in which to expect them. They then canceled last-minute during that window, leaving me without heat after I had already turned down other companies due to my exising appointment with them. The best they would offer as a rescheduled appointment was not for another month.

I took a chance on a company without any reviews and this is the result. Call them at your own risk.

Several years ago my husband was working in another state and only home on weekends.  We developed some issue with our furnace and we had a service contract with Gem.  I called and a serviceman came out, took a look at thefurnace and said it needed to be replaced, at a cost of $11,000 to $13,000.  It just so happened that a gentleman from an appliance service was there repairing my microwave.  He suggested that I get a second opinion of the furnace replacement and gave me the name and number of another Heating and Cooling business.  I called the number and they sent someone out quite quickly.  They repaired the furnace and charged me $73.00.  They also informed me that someone had removed a screw which caused the furnace to create a loud noise.  Gem had been telling me for some t that the noise meant a very expensive part needed replaced.  I called Gem and discontinued any service with them.  To this day I truly regret not pursuing this issue further.  I should have notified the owner of Gem to report this, the Better Business Bureau and possibly the police.  
I tell this story to everyone and anyone who will listen.  STAY AWAY FROM GEM!  Their service people have proven to be dishonest beyond belief.