Best Ductless A/C Services in Boston MA

I can't speak more highly towards Kevin at Big Blue Plumbing and Heating. I should mention up front that I haven't had any actual work performed by this company, so I can't speak to the cost, timeliness or reliability of the workmanship, but if Kevin is any indication, I would expect great things.

   I had a drafting issue with the flue exhaust system at my house. I emailed my problem to Big Blue and received a prompt response from Kevin who asked for more information. After a few back and forth emails, he gave me a call and we discussed the problem for a good 20 minutes over the phone. I then emailed him some dimensions of the runs, diameters,  etc and he took his own free time to do some calculations to assess the work and then spent another 20 minutes on the phone discussing it with me. He even offered to come by and take a look at the situation if his suggestions didn't improve things.

   Amazing level of professionalism and willingness to help. Highly recommended.

Today Phil from Green Energy came over to work on our central air conditioning system. He was thorough, checked out every possible problem and then gave us his recommendations. He took excellent notes on his work and concerns. The cool air is flowing again and we are hoping that his efforts will solve our problems. He was a pleasure to work with and I highly recommend him!

###UPDATE a year and a half later###

We have since used Steve/Mike and the Belanger & Sons team for 3 or 4 other plumbing projects at the house, and continue to get incredible service at incredible prices. Most recently, our water heater failed and started leaking...Steve answered the phone at 8pm on a Thursday night and was here with a tank the next day and completed the work. Super responsive, great communication, and great work. So happy we found a trustworthy/responsive plumber.

i highly HIGHLY recommend the Dello Russo brothers. They are excellent and extremely knowledgeable at what they do. And i also agree with Dee P. that they both are easy on the eyes to look at while doing the job :)

Our heat stopped working during a snow storm. We called 9 other places and got no return calls. We saw other reviews about Buss Mechanical so we gave them a shot. The answering service was extremely pleasant and within 10 minutes we got a call back from Matt. He showed up at our door promptly and fixed the problem in thirty minutes!! He was very pleasant and his prices were reasonable. Highly recommend!

This is a great company! I cannot recommend PHD Plumbers more highly. In the middle of a severe heat wave, right before a weekend, our HVAC system died. Not only were they able to obtain the parts immediately (not easy these days), they worked long hours to ensure that the system was installed before the weekend. James was such a pleasure to work with; he's very friendly, personable, and one of the most experienced and knowledgeable professionals I've ever met. He takes the time to carefully explain what's needed (and also what's not needed - very honest), and he goes above and beyond to ensure that all work is done to the most meticulous standards. Tina is tireless, and she did a great deal of extra scheduling to squeeze in this big job. Their customer service is the gold standard; they arrive on time (calling in advance), are reliable, accessible, and always responsive. I will be using them for all my plumbing and HVAC needs in the future.

Tyra from Akian Plumbing gave me a call after seeing my review.   We discussed what had happened and she said she would bring up the issues I had with the team.    Hopefully they will incorporate the feedback and explain to people who call for quotes that they are a premium service (her words) which is why they may be more expensive that others.   If they are able to provide people with a rough estimate prior to having a in service visit, I think that would go a long way.

They should get zero stars, but that wasn't a choice.  I had an appointment for today,  Tuesday, June , 2017, to have work done for which a deposit was made. The total cost of the service was to be over $1100.  I called on Tuesday morning at 8:30AM to confirm the appointment for today, was clearly told it was today, and that the service technician would be here between 12 and 3PM.  The customer service rep even told me that it was going to be 12 and 3 because they were in a meeting.  I took a day-off, which cost me about $800.

Nobody showed-up.  I called to complain and was told that the appointment was on Weds.  However, the appointment was clearly scheduled for Tuesday and the person with whom I confirmed it on Tuesday was very clear about it.

Their response was to apologize and tell me they could come on Weds because that was the day of the appointment.  Obviously, they're dumb because I had just told the woman that their employee clearly confirmed the appointment for today this morning.  There was no mistake.  They wanted me to simply forget it and take another day-off at a cost of roughly another $800, plus I had meetings scheduled for Weds because I had a Tuesday appointment with Rodenhiser.

They wanted me to take another day-off, which already cost me about $800!  I told them to cancel the service and refund me my deposit.  Their response was that they would still keep a $95 service fee for the visit when they developed the cost for the work for which I provided the deposit.  So, they're charging me $95 for a visit because they failed to keep an appointment to perform the work that ended up costing me $800 in vacation time.  I now need to find another service provider and the work will be more difficult to do because it involves running wiring for wall cabinets after they're up rather than before they go up.  

The way they should have handled it was to offset the cost of the service by the cost of my vacation time that I wasted.  Instead, they just want to milk the customer.  Now we'll head to small claims court where I'll seek compensation for wasting a vacation day for their no-show, the $95 service charge because their visit yielded nothing of value to me because they ailed to keep the subsequent appointment, and the difference between what they were going to charge me and whatever I'm charged by another service provider.

DO NOT USE THIS BUSINESS - CLOSE THEM DOWN!

After hour contact needs some work. Service provided did not seem to completely fix the problem with my furnace and attempts to get back in contact with company over weekend hours were not met with level of service expected.

Joe and his team are top notch professionals.  The come on time and call you when they are close by. They take credit cards on the spot, no questions asked.  They clean up and take care not to mess anything up.  You will have to wait a bit to get an appointment but it's worth it.  Everyone I have recommended them to has been satisfied.  Keep up the good work Joe!

I called Papalia to investigate an ongoing and frustrating issue with the cast-iron plumbing system in my 70-year old home. While I offered a slew of crazy ideas about how to proceed, during our phone conversation Mike suggested we begin with a videoscope of the main line to see if there was anything obvious. He was very upfront and said 'there's a high probability we won't find anything, but we really should start there.' I agreed and appreciated his honesty. Nick arrived on-time and it wasn't long before we found a complete break in the PVC pipe under my front yard just before the septic tank. Along the way we also noticed that the cast iron sewer pipe under my garage slab was in terrible condition. We decided to fix the septic pipe AND replace all of the cast iron piping throughout the stack and the sewer line. Needless to say it was a MAJOR and complicated job but my wife and I were fed up with the old system.

While it's unnerving to have your plumbing system in various states of disarray for multiple days, I never once worried that it wouldn't be done properly. The entire Papalia crew was amazing. Every morning I received a text message when Peta and Tom were on their way and I even got text updates if they were stuck in traffic. Every employee I dealt with had a great attitude and a smile on their face. No matter how many questions I asked, Peta and Tom took the time to answer them. That means a lot and that's not always what you get when you hire someone.

As a side note, initially I put down a deposit for Papalia to manage and sub-out the septic portion of the job, but I eventually decided to go with my septic company. No problem. Papalia refunded my full deposit for that portion and I had a receipt of the refund within hours. That, among many other things, proved to me that I was dealing with a reputable company that's run incredibly efficiently.

Are they the cheapest? No. But I felt as if I knew of all costs before the work began. I knew what I was getting into and there really were no surprises. In the end you get what you pay for and the peace of mind that came with every interaction I had with the people at Papalia was priceless. Would highly recommend this company. Thank you all for everything, especially Peta and Tom.

Very responsive, coming out in a couple days for some non-emergency work.  Brandon and Louie were very professional, communicated the scope of work and cost, got their parts, and gott'er done!

Originally this was going to be a 5 star review, but 128 got in their own way.

I had substantial work done to replace a broken water heater and replace a busted cast iron drain pipe. Kenny was amazing and came to look at the situation within 1 hour of my call. Chandler and his team were top notch professionals. I was 100% satisfied with their work and professionalism. My only concern was the cost of the work being perhaps higher than necessary, but I was willing to pay extra so that we had hot water and proper sewer drainage.

Fast forward two weeks and my boiler starts leaking. I called 128 because I was so pleased with their work, but they refused to send a technician out for an estimate until my outstanding balance was paid. I explained that I needed to move some money around to cover the significant scope of the prior work, and that I need a few days to make payment. I reiterated that I had no concern paying their $89 estimate fee (which as an aside is ridiculous - who doesn't offer free estimates??), but they still refused to send someone.

I told Karin and Alex on the phone that I understand their need to receive payment, but that these policies communicate that 128 cares more about getting paid than they care about having satisfied repeat customers who have heat in their home. Once I offered to make a partial payment, they agreed to schedule the estimate.

They can say all the right things, but when push comes to shove, they've shown their true colors. I'm very disappointed in 128.

These guys are fantastic!  When our condo association decided to install high efficiency furnaces, we got quotes from several different contractors, but few even responded to our emails with questions on the products/process.  Quarry Hills came out to our condo association meeting with 2 of their guys, as well as a rep from the furnace manufacturer and spent an hour and a half explaining everything & answering all our questions.  That alone was pretty impressive.  

The installation went great ... we even had another contractor who was installing new basement window ooh & ahh over their work!  I've called them twice since the installation when we lost heat ... the first time the came right out, and showed me that it was the circuit breaker ... something I could have fixed myself, if I had bothered to go down & look.  Not only did were they gracious about their time, but re-did the circuit so it would not be a problem in the future.  

The 2nd time I called, they came out at then end of a long day & resolved the problem.  Bill even called me the next day just to check in & make sure everything was still running smoothly.  

We've done a lot of home improvements in the last year, and dealt with many different contractors ... it is refreshing to deal with a company who answers your calls & questions & gets the work done.  These guys are very professional & go above & beyond your typical contractor.

We called.  We set up an appointment time.  It was a semi-urgent issue so we didn't have lots of lead time.  James came out, at the appointed time - that alone shouldn't be worthy of note but, alas, it is.  He checked out our furnace, decided it needed some minor maintenance work and did it.  He tried to explain it to me and when I said I wouldn't understand and asked him to explain it to my partner instead - and he did - and she really appreciated the information.  I think he charged ~$80 for a beginning of season servicing.  It didn't seem like a lot and it was worth the peace of mind to have everything checked out.  As he left he said we were welcome to call anytime and that there were no extra fees for needing emergency service or service on nights/weekends.  That also, is really great.  It shouldn't be worth 5 stars for arrive on time, do the work and not over-charge but, having tried people who don't return my calls, don't show up and offer egregious estimates, it totally is.  Highly recommended.

I needed a working sump pump to have new exit piping installed.  Job was simple enough, run 15 feet or less, cut a simple exit whole, attach to exisiting pedestal pump and done.  I needed the job done quickly so I called the previous week.  They cancelled but offered a $25 credit which was nice and I was told Id be the first call at 8:30am.  8:45, I receive a call that they will arrive in 20 to 30 minutes.  Ok, I get it but would have liked them to be on time.  Kid was super nice, took a look and said yup, we need to cut a new hole, no big deal and run some new pvc pipe and a new connector.  He went outside to draw up a quote, came in and handed me a $1400 quote.  I was like, how is that even possible?  He said he would be there a good part of the day.  I needed the work completed so I agreed reluctantly....what a mistake.  He spent the next 20 minutes outside and started the work just around 10:00am.  A far cry from coming at 8:30am.  He finished the job in 2 hours lol.  He did nice work was pleasant but I could not have felt any less a sucker and ripped off.  The quote the job not the actual time it takes and materials.  So for this, shame on me.  However, if you read this, do not use a company that does this.  I essentially paid $700 per hour to complete a simple job for any plumber in America.  That is certainly price gouging but I blame myself for not shopping around.  Do yourself a favor, get multiple quotes and Im nearly certain, you can get a better deal some place else.  

Work was good, pricing was horrible, F for pricing B+ for work...still, not worth the price they charge and I feel mislead.

I cannot recommend them at all.

So my condo unit's water heater broke - boo!  But I called Pann, and they came out that same day and put in a new one - yeah!  
Friendly and competent workers, and a fair price.

I called for HVAC repair at the start of the cold weather and they said someone would be out later that day -- even giving me a time window in which to expect them. They then canceled last-minute during that window, leaving me without heat after I had already turned down other companies due to my exising appointment with them. The best they would offer as a rescheduled appointment was not for another month.

I took a chance on a company without any reviews and this is the result. Call them at your own risk.

Bloody awful. Unfortunately, zero stars isn't an option. After having spent over $900 to this company in the last 6 or seven weeks, my furnace still isn't right. The guys who came to service my water heater as part of my annual service contract did nothing, because the drain valve is plastic vs. brass, and all they tried to do as part of their plumbing inspection is sell me more pricey services.  It seems every possible solution to my furnace issue involves another big expense; it's all trial and error apparently. 15 years ago, they were great, giving us a hardship discount on a much needed furnace when times were tough for us. Is this even the same company? Maybe they suckered me. Either way,  I'm very disappointed in GEM.