Best Residential Services in Indianapolis IN

What a revelation!  When our water heater died over the weekend, I called Steve Morin Plumbing expecting to leave a message and hope for a response on Monday.  Much to my surprise, Mr. Morin answered and agreed to replace the water heater the next day by rearranging his calendar.  Later that Sunday evening, I exchanged photos of the existing installation and we discussed the process for the next day.  Steve's son Jesse arrived on time and completed the work efficiently including a full clean-up.  In this day and age when reliable contractors are all but impossible to find, these guys are awesome and will be our plumbers going forward.  HIGHLY recommended!

Came out to check out a toilet I thought I had a problem with.  It was fine.  Offered to look at another issue with a faucet since he was already there.  Great service.

Highly recommend Sean Mooney of Carter's My Plumber. We had some ongoing floor drain issues (that were not staying fixed). A friend referred us to Sean, and we are so happy with his work. Extremely thorough, knowledgeable, and service oriented. Very reasonable price. Ours was a drain issue--older home (built in 1947). But I now plan to call them for everything. Their service level was super impressive from the call back by Tonya (after business hours) to the work by Sean.  I haven't seen this level of service in a very long time!

I called this company after reading the reviews online after waking up to no heat at all on one of the coldest days of the year. My inside temp was 50 degrees. I put in an emergency call at 6:38 am Tuesday 1/16/2018. I was advised a technician would call me when they were on their way to my home...I'm still waiting on that technician to call me. Absolutely unprofessional, especially in an emergency situation. Did not and will not ever use their services. Had to select at least one star in order to leave this comment however, I would choose zero if I could!

Very happy with the service. We called them, They quickly came to take a look, diagnosed the problem and were out the door. While the price seemed a perhaps higher than I expected (my job was a big one) it was done quickly, and right. I would recommend Maxwell and sons for any of your plumbing needs, hands down. If you want solid service and it done right, it's worth it to give them a call.

Winters plumbing responded quickly and professionally with fair and transparent pricing. From the initial phone intake to the completion of the work I was very pleased with the service.

My experience with this company was very pleasant and professional. I initiated a request for someone to come out online and was called the following weekday. The plumber was extremely courteous and professional.

Excellent response and service, but $175.00 to replace a couple of bolts that hold the water tank to the toilet bowl? Just a bit excessive. Have used them many times, 2 water heaters and other minor problems. Didn't think they were out of line on those repairs but will check around on any future repairs or problems.

We were in need of emergency service to fix our washer and dryer.  I called at 12:30 to check on availability and they were at my house by 3.  They fixed the issue quickly while also explaining to me why the issue was occurring and how to notice in the future of a potential problem.  I was impressed by the professionalism of each person I spoke with today and their rate was extremely reasonable.  A Team will be my first call the next time we need a plumber.

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

I needed someone to help my elderly Mom out with a couple of repair problems, and I don't live in the area. Kit was super responsive and timely. Kit quickly identified the issue and resolution. Then he followed through to finish the repairs. Great guy. Thank you, Kit!

Great service and reasonable pricing. Always on time. We have had heating/cooling assistance and plumbing assistance. Always excellent.

My service experience was quite bad, and a long series of errors were made.  Originally i posted a very detailed and negative review.  Since then I have been contacted by Jason Godby, and was treated very well.  I was assured that my experience was the exception, not the norm, and I believed him.  I have decided to replace my previous extremely negative review, not because I was asked to, but because after my conversation with Jason I felt that they no longer deserved it.  I will use them again and hope that my previous experience was a fluke.

My previous HVAC guy retired and referred me to Action.  Had them out in early 2019 for a regular checkup.  The serviceman showed me a couple of scratches on my gas intake valve and said at any time it could start a fire or blow up.  Scared the crap out of me so I purchased a furnace from them that came with a one year free air/heat service contract.  Had them back for the checkup in October ... asked them to check my air conditioner compressor and they said the service agreement didn't cover that ... what?  There were two guys who sat in front of each HVAC (I have two)...one guy was on social media, showing posts to the other guy.  They left and a horrible stench came out of my vents when I turned on the air.  This did not happen until they serviced my HVACs.  On their way out, they tried to sell me another service agreement.  I get a couple of sales fliers from them each month trying to sell me something.  They need to do their jobs right ... then maybe I would consider purchasing an agreement.  Now they've added plumbing service ....

DO NOT RECOMMEND. We have had two appts with this company over the last couple of weeks and $368 later have nothing other than a 3ft x 1 ft hole that shows two pipes have disconnected. It was $219 to dig the hole and another $149 dollars to run a camera through to see the issue. Come to find out, the camera showed no picture and we got literally nothing from our $149. AFTER THAT, we get an estimate to redo the entire sump pump drainage line which will run us about $2197. No thanks. The only good thing I will say is that the guy who came out, John, was very nice. Not his quotes I'm sure. He was nice, but there is no way we have gotten our moneys worth at this point. I could have dug the pipe up for free and stuck a hose down the 6 ft pipe and call it a day.......Very disappointed and will not be moving forward with any additional service

Don't even think about calling B&W Plumbing. Their technicians are incompetent and caused further damage to my a/c and now I will have to spend thousands on a new one. I would have been better off if I had never contacted them. I found them on A. List and since I complained to them today, they have conveniently  been removed from the list.... a sure sign of a scam!

We had a stoppage in both sinks one of which is the disposal side with water spurting out of the pipes unto the kitchen floor Friday night after dinner. We called our contractor, Brian, with Kastle Contracting, who we trust and who has always done excellent work for us. He was unable to come, but suggested we call R & S Sewer. We left a message initially, but within 10 minutes, if that, we got a call back immediately from Jennifer to schedule with Jimmy for the morning. She said between 10:00 a.m., and 12:00 and he showed up well before noon, calling first to say he was on his way. When he got here, he quickly took care of the problem with a    roto rooter piece of equipment and nicely cleaned up everything besides! He brought Pam to help him on that Saturday and they are really great people. Very reasonable, didn't take a big dent out of our pocket either and we're very satisfied and highly recommend.  
E. Lynn

Updated 11-20-14 to add my final experience with Summers:  I scheduled a service call for today and burned a vacation day from work to be home for my appointment.  I was given an arrival time between 2:00 and 4:00 pm.  At 1:50 pm I received a call from a Summers customer service rep telling me that they would have to reschedule my appointment because they had too many emergencies today.   I told the representative that I had taken a vacation day today for my service call and asked if someone could come after finishing with the emergencies?  She said I have no one to send but I can reschedule your appointment for two weeks from now.  Seriously, two weeks is their next available appointment?? AFTER they cancelled my appointment, last minute, causing me to waste a vacation day?  Paying $150 per year to join their Priority Club means nothing when it comes to scheduling.

Done. With. Summers.  

I have given them way too many opportunities in the past several years simply because I like their service techs but I can no longer deal with their serious lack of consideration for customers and impossible scheduling.

End of update

I have no complaints with their service employees but the customer service isn't very helpful or friendly.  It is difficult to make an appointment, unless  you plan to take a day off work several weeks in advance.  It seems no matter how far in advance I try to schedule the date/time I need is not available.

The customer service reps seem to take great pains to ensure that their service techs aren't inconvenienced.  They call a week ahead of time to confirm your appointment, and then they won't send their service people until they receive a verbal confirmation over the phone on the day of the appointment, even though you have already confirmed the appontment.  And it doesn't matter if you work a mile from your home, they won't allow a service tech to head to your home unless you are there waiting.

On my last service call (which was just an annual cleaning) Summers called to confirm my appointment a week ahead of time.  I know from prior experience that the tech usually arrives at the end or after the two hour appointment arrival window that is given.  So I have to leave work and wait at home for up to two hours, often much longer, while I wait for the tech to arrive AFTER I give a verbal verification that I am home, waiting.

I will point out that I have NEVER missed an appointment or made the tech wait for me so Summers has no reason to believe that I won't be there when the tech arrives.

When the customer service rep called me to say that the service tech was ready to head to my house I asked how long it would be so that I didn't have to leave work if I was going to be waiting two hours or more.  The rep told me, I don't have that information, only that he will head your way as soon as you are home to give verbal conrfirmation.  

I asked, Head from where?  She told me again that he would simply head my way as soon as I was home to give a verbal confirmation.  I explained that I worked very close to home and didn't want to leave two hours before he showed up.  I explained that if I knew where he would head from it would help.  She again stated, less patiently this time, that all she could say was that he would head my way only AFTER I was home to give a verbal confirmation.  So was he going to head from  Carmel?  Greenwood?  Terre Haute?  

So I gave up and went home so that I could give my verbal confirmation, and of course I waited the usual two hours for him to show up.  I always end up thinking, Who is the customer here??  Everything is done for the convenience of Summers, rather than their customers.

One time I had an appointment that I had made weeks before, and Summers had called to confirm one week before.  I had taken the day off work to get my furnace serviced but no one from Summers called to tell me that they had cancelled my appointment that day.  And when I told the rep that I had taken the whole day off work because of that appointment, which they had confirmed the previous week, all she said was, When would you like to reschedule?  And then their next available appointment was weeks away, even though Summers had neglected to call me to even let me know that they were cancelling my appointment!

I have been a Summers customer for several years and although I like the service techs I am about done with Summers.  It is too difficult to schedule an appointment and I don't care for their lack of customer service.

I have paid to join their priority service club every year but it seems to make little difference.  I still can't get a convenient or timely appointment.

I've had the Shape agreement for nearly three years, but I've decided to cancel. I've been happy with electrical and plumbing services,  but the annual HVAC inspections always result in expensive recommendations.  The last technician, Ben, recommended a tablet for some rust at a cost of nearly $300.00. I declined, and had another company check the work. No need for the tablet and he discovered the furnace filter hadn't been removed and changed and the external coils on the AC hadn't been cleaned. I'm giving up on Mr. Quik. I shouldn't have to dread high pressure sales techniques, and then recieve sub-par services.

Handled my sewer back up problem efficiently and expertly. Knew exactly what they were working with in this old house. More than reasonable pricing, too. I won't ever call anyone else.