Best Electric Water Heater Repair in Indianapolis IN

My rating is for the business not the guy doing the work. Emergency call. I know that's expensive but price was shocking!  Then I was told had to pay up front.  I questioned the policy. I said I would be glad to pay as soon as the work was done. That was unacceptable to them.

Owner Jason called me and essentially told me that I was the problem, that he has never, ever (100% of the time) had anyone remotely question payment up front. Now he's either been in business for a week (which does not appear to be the case) or he's lying. He had me over a barrel and he was willing to take advantage of me. He told me he would just have his guys leave.

Not wanting to inconvenience anyone I begrudgingly agreed to payment up front because I could challenge a credit card charge if necessary.

He then sent me an estimate to do work that said this is an estimate but not a guarantee of all the fees. I agree to pay any and all fees for project. I chose not to sign.

The on site guy did the work IN LESS THAN 20 MINUTES and charged me almost $500!  I understand emergency premiums but this reaches to the level of obscene pricing.

If you call this place, do so at your own peril. They might care about plumbing and their own bank account but they sure as hell don't care about you or what you think. There are much better options out there.

This was my first time using Chapman for my heat pump maintenance.  Scheduling the appointment was easy.  The technician showed up promptly,  assessed the problem, offered me options to remedy the situation, and got right to work.  Each step of the process was explained to me, and I chose those items I felt were necessary.  I never felt rushed or pressured.  

This experience was so different from my last dealings with Dial One Hour Heating and Air Conditioning.  I was a customer of theirs for more than 25 years, but I refuse to deal  with a company that thinks it is acceptable corporate behavior to have a representative contact me and demand, threaten, and yell at me in order to re-gain my business.

If the need arises, I will again contact Chapman for any service or repair to my heating/cooling equipment.  I hope they send their technician Desmond back; he was very nice.

I had an issue with a water leak from the humidifier water line. After discovering that the main water line cut off did not completely cut off the water I went online and booked an appointment for the next day. I simply used a garden hose to reroute the leaking water line to my sump pump at a reduced flow because the main would reduce the water flow.

The technician arrived within the time specified I would called and told that they were 40 minutes away in route. The technician was professional friendly courteous nicely dressed. He discussed my options with me and I made a decision as to what repairs I wish to have done.

I am happy with the overall service customer wise and the work done and would definitely call Carter's my plumber for other needs

I have been using PHP for several years now. They have the best technicians, very professional and knowledgeable. They are not the cheapest out there, but it's absolutely worth it for the amazing work they provide.
Here is my story: I recently purchased an older home that came with a Home Warranty; two months later, my AC unit stopped working in the middle of August (great timing!). I called HWA to send a technician for a fix. It took him 10 business day to order the defective piece (all this while my family is suffering from the wonderful heat); finally, the technician came and installed the defective piece only to make the AC work and stop every 10 minutes or so. At that point, I was already agitated, and totally furious; not only I had to wait for 12 days, but my AC was still not functioning properly. Finally I called HWA and demanded that I use my own contractor. It was on a Sunday afternoon, I called PHP and a technician came within 30 minutes; figured out what the problem was, ordered the piece and came back the following day to install it. What a prompt and professional service. The AC was fixed and was fixed in less than 24 hours.
Since then, I called PHP to check my plumbing, heating, and they recently cleaned my ducts (new service they started offering), I couldn't believe the amount of dust they collected after 6 hours of hard work.

Mike R. came out and explained all of the options available for water softener and reverse osmosis systems.  He was courteous, very thorough and knowledgeable.  We plan to go forward with the systems we chose.  Thanks Mike!

These gentlemen were wonderful! They came out on a Thursday evening to give us a quote, and we're back Saturday afternoon to do the job of installing an additional outlet in the garage. They were very thorough on the planning, and the checked a couple times to make sure they were doing what we wanted. They were very well priced, courteous, quick with their work, and cleaned up after themselves. We will definitely use them again for future electrical projects.

Amazing! Prompt service (arrived that day)! Very fair and didn't charge us for the visit after nothing ended up being wrong or in need of repair! Will be using them in the future and recommend him to our family and friends!

Complete bums. Had a service call for no heat. Was 5 hours late. Quoted a new system for $10,000. Another company came out and did a $257 repair and it's good as new. Crooks!

Can't say enough about how great they are. I've hired other plumbers before but every time I felt been ripped off. Not anymore.

The issue was this weird humming sound every morning. It's really hard to tell what it was. So I contacted action air because they are trained on both HVAC and plumbing. They came here on time with a 30 minute call before hand. They spent 20 minutes identifying the source. It turned out to be the toilet fill valve gasket. Easy fix. Excellent work! And they didn't charge much. Will always call they in the future.

The shower faucet  in one of your bathrooms was stuck with the water turned on. Long story short we could not turn it off and essentially had to turn the main water off to our house.  I contacted a couple other plumbers who gave me quotes that were pretty expensive. I contacted Steve at 10 pm not expecting a response. He contacted me within 5 mins, had me send him photos, and the first option he provided me was cost effective and a 1/4  gift price and work of the other quotes I received.  While he did offer the same options as the other quotes -which came with a higher price, he assured me it was not necessary. He sent Jesse, who was awesome! My dog loved him too. He knew exactly what to do do, showed me the issue, and had it fixed quickly. Jesse was very polite and had great customer service! He did an excellent job! Honestly I cringe when I think of having any independent contractor come to fix something in my home but Its a relieve to know I can trust  Steve Morin Plumbing for all my plumbing needs in the future. Thank you so much!

Pros:
Prompt communicator
Quick to schedule you in

Cons:
High price ($563 to replace a sump pump)
No boot covers (it was raining that day and water also got on their boots from the basement that was then tracked through the house)

My sump pump went out on NYE (a great day for that to happen)!  Grateful Plumbers was one of the suggested plumbers for Thumbtack.  Adam answered the phone on New Year's Day and I was able to get scheduled in for the very next day.  He was a couple of hours late, but had called me to let me know.  The quote was pretty high (around $563), considering that I went to Menard's and was able to buy a sump pump for $150.  I knew this ahead of time, but there was a $49 call fee for him to come out to the house, which would have been deducted from my total bill had he replaced the pump.

Amazing service on Christmas Eve!!! Fixed a water pipe that had burst. From the time I called to schedule service to the time it was fixed was under 6 hours during an exceptionally busy time for them. Thank you for your timely response and professionalism.

Sumers is the only company we've had experience with, and I can't imagine using anyone else! We've had Nick both times we've had issues (a failed sump pump and failed back up battery), and he has  be been beyond helpful! He takes the time to thoroughly answer our many questions, and explains things in layman's terms so we can fully understand the process. Nick even gave us a heads up on future issues we may experience with our water heater and gave us a written estimate so that we can start planning ahead. We joined the Sumer's monthly plan which has saved us a lot of money on service visits and the service work itself? So I highly would recommend considering that option. Overall, Sumers has been extremely helpful and in line with other estimates we've received from other companies.

Literally owe them big time! We had no water on Christmas- until A-Team came and saved the day! Literally felt like they should have had superhero capes on! It was Christmas! I felt horrible that they were missing time from their family. They came and fixed our busted pipe so that we could have water! Not being able to flush toilets and wash hands on Christmas was brutal- so we are very thankful to everyone who was involved. From our family to yours, Thanks a ton!!!!

Peterman offers a 'membership' in which you pay a monthly fee and get certain perks.  This review is written because I told Peterman to cancel my membership in this 'club' and they never did.  When I called to ask about this, I was transferred to a manager who asked me when I made the request. Amazingly, I did remember when: it was four months earlier. He said he would review the call and get back to me. He did. He said he listened to the tape and that I did, in fact, request cancelation. But since I never confirmed this in writing he could not refund my fees.  Did he also need it notarized?

Unrelatedly, one of their plumbers told my tenant that a clog was due to a feminine hygiene product being flushed down the toilet. Common enough. He then told the tenant not to flush used toilet paper down the toilet either!  For God's sake, why would anyone, much less a plumber, recommend that?  Maybe the tenant should save all the used toilet paper for Peterman to come pick up.

If I can give this company 0 stars I would, they don't deserve any star as I have called them first time for the service, they promised to come to unclog my kitchen sink the next morning and they didn't fulfill their promises. Instead they delayed the services to 4 days later citing they have other emergency calls. Come on, my situation is an emergency as well since we cannot use the kitchen for anything. They could be honest when the first day I called them so I would schedule other company to do the work. Their are liars that made us so inconvenient since we are leaving Bloomington to Cleveland tomorrow and there is no time for other rescheduling.

Our air conditioner unit started blowing regular air and we called on a Sat. night. They responded back as I was leaving a message. The tech could be there on Sun. morning. He arrived and diagnosed the problem and told me the part (A condenser I believe) was Basically $250. Although I am no heating and air tech I went online before he arrived and was correct in what he told me was the issue. The part online was anywhere from $20 to $40. I don't know if a person has to have a license in order to get the parts needed, but a part with an 800% markup over what a price is online is ridiculous. Plus the weekend rate and part equaled $400. With all that being said, I would try to hold out another day (they did tell me that was an option) in order to save extra cash. 95 degree days are pretty miserable so we went with it and just paid the cost. Service was great, tech seemed like a good guy (forgot his name) but if you know a person with experience in that field, I would try to get them to help you and work out a deal with them if possible

Responded quickly when we had a leaky gas line... Right after a huge rain storm and other plumbers were saying it would be three days before they could even look at it! Obviously they didn't understand we can't go without hot water for three days! B&W came out the next day in the window they promised and made the repairs in about 3 hours. Dave explained all the repairs before he made them. we had our gas turned back on that evening thanks to an equally quick response from the gas company

My husband and I will never use Summers again. From the get go in this company you will see frustration. From the receptionists taking the calls to the over the road employees who service your homes. Our issue started 10 days ago with a tennant who had no heat when he turned the furnace on in his home. We, having paid into the priority club called summers. We were told that we needed a new part for the furnace and that it would take about 7-10 days for shipping. We left heaters with our tennant to try to keep him comfortable. We waited, and our tennant waited as well. Day 8 the tennant requested if we knew when the furnace would be fixed. We called summers three times and twice we were told they would call us back after the found where the shipment was. I think I have given this company my cellular number a thousand times and you would think they could get it right, but time after time I have to call back to get the information from them about this part. Day 10 and our tennant is understandably upset and I call three times again and twice again I am told I would receive a call back and never did. When I reached them the third time they told me the part had come in and that they would be sending a tech out as soon as one was available. I informed them that the tennant would be home all day and that they could call him when they headed out. Then I told them that for payment they would have to call my cell phone for payment. The tech was there for five hours to install the part. Then when it was all done, the tech called my husbands cell number not mine as I had requested. My husband owns his own business and was very busy when the call came in so he asked the tech to hold. Summers Tech Chris hung up and called my husband back and was irate demanding payment and cussing my husband out. Very unprofessional. My husband hung up on him and this tech proceeds to call my cell number, where I was unaware of how he had treated my husband, and I paid him. Had I known how rude and disrespectful this tech had been to my husband I would have demanded to talk to his supervisor. I will be trying to get ahold of a much higher ranking PROFESSIONAL within Summers to let them know how their employees are doing. Running a company is not easy on us, but I know for a fact that if my husband's employees ever talked to our clients this way, they would find themselves in the unemployment line faster than you can blink an eye. RESPECT still does exist. Shame on you Chris  I had put up with all of the phone mistakes and wrong findings on Summers behalf, but this will not be tolerated by myself or my husband. Maybe a better filing system would do Summers a lot of good. Too many mistakes to count. Sadly we will no longer be using Summers for our heating and cooling needs. We would never refer a friend or family member to them, or even an acquaintance.

Next day problem still persisted and I called Dial One Hour and WOW, They were able to find the problem which had nothing to do with the furnace itself, but a pipe in the attic had been disconnected. 2 Gallons of water emptied from the furnace later, and the furnace appears to be up and going again. Hour One Heating and Cooling, Friendly, Honest, Quick, Reliable, Easier on your wallet. In the Phone book but if you are frustrated with SUMMERS, Give them a call @ 317-682-1713. Chances are they can correct Summers mistakes. Thank You ONE HOUR!!