Eric H.
06/04/2021 12:00:00 SA
Our experience with All City Plumbing was exceptional, and I highly, highly recommend them! As a service-oriented business, All City Plumbing is one of the absolute best I have ever worked with, and the experience was phenomenal!
Setup/Scheduling
We wanted to install a water softener for our home, and specifically wanted to choose our own water softener (purchased from Home Depot). Most of the professional plumbers we contacted didn't provide this service (a majority of them ONLY install and support a specific vendor they work with). All City Plumbing does provide it's own specific vendor/water softener, but was also happy to send a service technician to take a look at the unit, the work required, and provide a tailored, custom estimate based on everything.
The communication from All City Plumbing was the best I have seen in any service-oriented business, period. We scheduled our first visit (for the technician to review the softener unit and home) two months in advance - I received immediate e-mail updates on the schedule, and text messages as the date drew closer. On the day of the appointment, I got a text message (as other users like Darroll L have shared) that introduced the technician, including a picture, and that they were on their way. This little gesture is not only very professional, I believe many will appreciate the extra piece of mind knowing what the technician will look like, and that their van is clearly painted with their logo (in a neighborhood with children around, it feels much better than seeing large generic white vans on the street!).
Speaking of the technician, Ray Munoz and his partner Victor were fantastic and the reason for this review.
On-site Estimate
For the on-site analysis and estimate, Ray came by to provide a free estimate. This was a great experience and ultimately what led us to go with All City Plumbing. He and quickly (but carefully) looked at the Water Softener unit, went through the manual, and took a look at the physical work required. I had done some quick research earlier to have an idea of what was needed (but didn't mention this), and he was able to clearly explain the work, answer additional follow-up questions, and most of all was very open/honest about what needed to be done. I mentioned that this was a custom water softener - during the estimate, Ray provided several options and explained the difference between them, including a couple options (just for comparison) of their own vendor. Although I never wanted to go with another vendor anyways, the way these options were offered were so graceful (absolutely 0 pressure, in fact I ended up asking about it just to compare) that I would without hesitation recommend them to friends and family who were considering water softeners, because I would trust that they wouldn't get pressured into a snap decision and because if they chose to go with All City Plumbing, that they would have a great experience. Throughout the visit Ray was knowledgeable and extremely friendly/pleasant to work with - I wish every on-site estimate/evaluation was an experience like this!
Installation
During the installation itself, Ray and Victor came on-site Memorial Day Weekend. They were extremely professional and courteous, and worked for hours to get the job done. I had done more research on the job at hand to make sure I knew what to expect in terms of the installation and results (watching videos, reviewing the manual, etc.) and was very happy with the results.
First, despite being a custom unit (IE Ray needed to figure out the whole thing from scratch), Ray and Victor not only properly installed the unit, but set it up appropriately and ran tests along with a backwash cycle, and I can confirm via several test kits that the water softener is working and doing a great job (IE installed properly AND setup properly!)
Secondly, during the evening our family needed to go out - the installation was at the point where they could have turned on the bypass and come back to finish it another day (and I was even insisting that it was okay to just figure something else out) - they were very gracious and said that it wasn't a problem and that they'd come back when we returned. What this meant was continued work at 5 PM on Memorial Day Weekend - finishing a few hours later into their evening! Despite working very late on a holiday weekend, I never got any indication that they were in a rush, or rushing the job. Instead, they were always extremely positive with exceptional attitudes, and stayed until they finished, tested everything, cleaned up, and made sure we were happy!
At the end, I even tried to tip them for their work, but was graciously refused with a heartfelt smile and we're just doing our job!
Ray and Victor were exceptional, and the experience felt like hiring very skilled technicians who just happened to be family or friends you haven't seen in a couple of years!
I highly, highly recommend All City Plumbing!!