Best Plumbing Services in Madison, WI

Honestly, I can't write enough good things about S&S!  We had our whole water main from the house to the lateral break. It was lead, leaking badly, and had to be replaced quickly.  Lygia in the office was awesome to talk to and helped us get going right away.  Rick came out and gave us an estimate in under a day.  We received an incentive from the city with the pipe being lead and S&S worked directly with them and handled everything from start to finish.  On time, honest, super fair pricing, great work, and all around nice people.  If I could give 10 stars I would!!!

My main water line backed up into my basement and some sewer water came up through a drain. I called John the next day and he was at my house within a few hours. He was prompt, efficient, and it was a reasonable price. He also wore a mask the entire time and was very courteous about us maintaining a 6 feet distance. He even cleaned up! I cannot recommend him enough!

I had a leak in my basement and they were very responsive.  Did a very very good job and explained what the problem was and I also had them put in a reverse osmosis water purification under my sink which they had taken the old one out did a very good job I highly recommend this plumbing company

This is the 2nd time I have had Rick do some work in my house.  He exceeds all expectations.  If you are looking for honesty and integrity, this is the right place to call.  Thanks again for the Great job!!!  Well done, and thanks for making the vent hole for the dryer..you over delivered again.

Top notch service! I couldn't have been happier. They explained everything to me and have great pricing. They will be my go to!

hit and miss - first encounter went great - 2nd encounter not as good.  wanted a tub plug replaced and person said they would have to go thru wall  - i also have a uni style tub shower that would of been destroyed.  i told him i have had plugs replaced before w/o drilling thru a  wall.  he showed me how to operate plug so i could clean it.  it cost $107 for him to show me how to remove plug in  and the sink - he started cleaning the tub drain and i told him stop i would do it - the sink was clear.  so in essence i paid 107 for him to show me how to operate plug for cleaning. good to know - i appreciated that.  what freaked me is the thought of replacing a tub/show and doing plaster work to install a plug.   anyway depends on who you get - i think it is a good company overall.   the first plumber i had seemed more knowledgeable and installed a sink faucet.  sometimes you need a plumbing company and sometimes just one handy plumber who knows their way around.

The owner of this company must be the most unorganized person.  I had work done and it took the company 6 months to cash the check.

i called the 24 hour service with a septic backup.  not only did the gentleman sound annoyed with me for bothering him, he pounded home the point that he will not be coming over to help out that night.  that is fine, people have lives but do not advertise 24 hour service and then be rude when someone calls.  i gave 1 star because someone actually answered the phone.  i called another septic company who was friendly and very helpful.

I spent about $2K with All Comfort on a hot tub electrical connection job and a 1 water pipe for an irrigation system.  I had a 3rd appointment for electrical to get an EV charger in my garage as well as expand some outlets in there.  I booked the appointment at the end of June.  The first appointment was for the end of July.  The day of the appointment they cancelled due to a technician having a heart attack (or bypass they told me in a different call) and other technicians having COVID.  So we rescheduled for the middle of August.  On the day of the rescheduled appointment (which was today), they called me and said nobody would be showing up.  This was towards the end of my appointment window.  She then advised that the soonest they could reschedule was October, or 7 weeks out.  She indicated that they wouldn't cancel other customer jobs for me and I, essentially, had to go to the back of queue.  She further indicated that the reason why they were so backlogged was because they only had one supervising journeyman electrician and that the apprentices weren't working up to their expectations in terms of speed and capabilities.  They physically aren't capable of handling your job.  I'm just adding a few outlets.  The journeyman was committed to MG&E and even though those requests were booked after me, it doesn't matter.  The little guy loses and MG&E gets whatever they want.  So basically they overbooked and since MG&E is more important, the soonest reschedule I could get is 4 months after I originally called.  I didn't even get an apology.  She often wouldn't let me speak without her interrupting me.

Illnesses happen, I get that.  That's why I was very understanding of the first no show.  For the second no show, they've known their staffing levels, capabilities and commitments for weeks.  They knew they couldn't complete my job.  Instead of giving me notice, they just no showed and then argued with me about why they're not going to fit me in in front of customers who booked after me.  I simply had to go to the end of the queue.

TL;DR - they no showed on me twice for electrical work despite my significant expenditures on them earlier in the summer.  Wouldn't adjust their schedules to fit me in.  And argued and interrupted me despite them not cancelling until my appointment window was already done.

Called this morning, they came within a few hours and did an amazing job. We'll definitely use these guys again in the future. Thank you so much for your quick response and customer friendly attitudes. We appreciate your help tremendously!!

Thursday morning, a leak sprang on the pipe connecting to our hot water heater which resulted in us needing to shut off all of the water to the first floor (and all of the hot water). I called around 8:30 a.m. The gentleman told me he needed to finish shoveling his driveway and he would be over. He made it over around 11. In less than 10 minutes he had assessed the problem but said he didn't have the parts and he would be back on Friday. We hadn't heard anything by 12:30 on Friday, so we called. He said he had an unexpected job come up but he would be here sometime that day. He didn't show up and he didn't call. We called late Friday to ask him to let us know when he thought he would be able to come. He didn't answer and he didn't call back. We assumed he wasn't going to come Saturday or Sunday. On Monday at 11 a.m. we still hadn't heard anything so we called. He said that he had another job but would get to it tomorrow. On Tuesday at 1 we called again. This time he said he has no idea what's wrong with it but he was going to come over in a few minutes to check it out. At 3:20 he still had not arrived so we called and he didn't answer. At 3:30 he called back and told us he's retired and doesn't do plumbing anymore. We tried very hard to be patient and accommodating, but we can't allow this behavior to go unreviewed.

Do not hire if pumping septic. Company will entangle you with the State, trying to use them to put in new very expensive septic system,