Dave Jones

We have not had heat in our children's bedrooms since 12/18 which is the same day an employee from Dave Jones assessed our heating issue. They quoted us a 7 day leadtime for receipt of a part to correct the issue. It is now 12/30 and have heard nothing from them. We did follow-up over the course of the last two weeks as well. I guess a home in Wisconsin in the middle of winter without heat is not a priority.

So.. I called 3 days ago to have Dave Jones change our filters on a roof top unit.  I spoke to Katie she said no problem.. They would have somebody out there friday. At 9:30am.  So here comes Friday.. 9:30 passes.. I'm thinking. Oh they are just a little late.. Finally at 10:15am I called.. The message says they are at a company meeting.. ( aka golf outing.. Lmao).. I hit the button for emergency.. Another woman answers.. Oh our records say that Katie called you back and left a message yesterday. Our commercial tech only has a 6 foot ladder.. WTF..!!!  Commercial guy with a 6 foot ladder.. Katie didn't know this 2 -3 days ago... I call bull shit..!!! Oh Dave Jones show your cards.. Oh wait.. You already did... Your customer service is horrible.. At my company we track every phone call...it's on our computer systems.. Katie you never called.. Fyi.. We also work construction and we have 24 foot ladders.. Like the big boys.. Dear Dave Jones.. Put on your big boys pants get your customer service going return phone calls.. Don't leave voice messages with urgent problems...
Dave Jones.. Who are you crappin??

The lady Kim Nelson that answers the phone is rude and hangs up on you.

Update: Dave Jones came out again after this and they did not fix the problem and I hair another bill for the visit. I decided to have NAMI come out and look at all the shoddy work Dave Jones did. Am I glad I had them come out! They diagnosed the faulty actuator and found several other problems that were left behind.

This business has an incredible reputation on the commercial side, but I'm still waiting for a callback. They service my condo building as a whole, but not my apartment specifically unless I ask.

It is lunch time, so maybe I'll hear back eventually. I do appreciate the text option.

They did callback. They knew I had contacted them and had a system to track my request. On their recommendation I used a residential plumber first due to the schedule.

--Sam

Very impressed. Used them twice in last month. From the person who answered the phone to Paul who came out (both times)and the guy who assisted sorry I didn't get your name. I got a price right away on the phone. She was so helpful and nice. The tech was on time and very helpful and professional. The price at the end was the price I was told. Everyone was so friendly and helpful. What a great team!  Know who I be calling in the future.

Disappointing billing practices.  Plumber did less than 10 minute assessment and chat about replacing our existing water heater.  Received a bill for $102 citing minimum service charge fee of .5 hours of work.  

So an hourly rate of $204...just be aware of how this works I should have asked first before hand.

I kind of have been using Dave Jones for a long time. But I find in the time I've been here they don't return phone calls and they're not responsive and I think they're just too busy. Or they don't care! But if I had a business, and I would want more business I would either let people know that they're too busy and can't offer their service for when they can offer their service. Anyway, I tried a new place that's been around here for like 36 years and it's on the north east side of Mendota. It's better service than best if that can even be. I left a message. They called me right back that night after their hours of business and because our air conditioning went down on that hot hot day in August. They had someone coming out the next morning at 8 AM. They were on time, they gave me a quote and since my air conditioner that was here was like 36 or 32 years old. It was time to replace it. They were back the very next morning at 8 AM sharp and they put it in. We're done by 12 noon. Professional and responsive. I can't give out the name but you can look it up.

A+ Service from the crew at Dave Jones. Our fan went out on our furnace so I sent them a message through their web portal (it was after hours and I didn't think it needed an emergency visit).  Julie at DJ promptly replied back the next morning and set up a service call that day.  They were pleasant, respectful, clean, and quickly solved the issue (fan controller module).  Price was reasonable especially given the speed at which they were able to address the problem.

Highly recommend.

I developed a leaking water softener late one night. I turned off the water supply and drained the tank. In in the morning I called Dave Jones. They were extremely accommodating, took down the information for my natural gas water softener, quoted an installed price, and arranged for a service technician (Scott P)  to come out the next morning at 9:30. Scott was prompt, accommodating, and extremely knowledgeable. He had the old tank removed in a very short time and the new one installed. Even checked the softness of my water before he left since our water softener is a rather old model. The entire job took less than 2 hours.
I will definitely call Dave Jones for all my plumbing needs.

Very impressed! They were on time and worked quickly. Cleaned the stains off the floor that have been there for years before putting the toilet back.

Absolute Disaster. Three Strikes and You're Out....$470

We were redoing our deck and scheduled a plumber to run a gas line to the grill while our deck boards were ripped up. I got a call the morning of the day they were supposed to come that they had to reschedule. I took it upon myself to purchase the right size drill bit and get the stubbed line to the outer joist to prevent a plumber from having to crawl under our deck. Rescheduled for the following week. Then, the electrician came a couple days later to put an additional outlet in for our smoker and was not prepared for the job, didn't have the right parts, and I ended up with a giant ugly box on the exterior of my house. No attempt to put it in the wall like the old one, instead just right on top of the siding. Who would think this looks remotely okay.

That was two strikes. I cancelled the plumber appointment because I was furious.

Now the kicker! I paid $170 for this ugly piece of crap and when I called to cancel the rest of the work on the gas line and express my disappointment. The receptionist simply told me oh okay, I will go ahead and remove you from the schedule absolutely NO apology or any kind of attempt to make it right. Now I'm out $170 from this outlet install and get the pleasure of calling to have this issue fixed and I still don't have my gas line.

To my surprise, someone else followed up with me the next day and we agreed he would come out two days later to figure out how to remediate the issue. He came
out said he was going to investigate solutions and left. I still haven't heard back. It's been 8 days.

Strike three.

I've since had another electrical come out to estimate fixing the eyesore Dave Jones created and they want $300. This one outlet is now costing me $470.

Avoid these fools at all costs, don't waste your time unless you like wasting money on shoddy work.

Update: In the interest of providing a complete and accurate review. This morning I got an email from them. They saw this review and are refunding for the outlet fiasco and the work they did to stub out the gas initially.

hit and miss - first encounter went great - 2nd encounter not as good.  wanted a tub plug replaced and person said they would have to go thru wall  - i also have a uni style tub shower that would of been destroyed.  i told him i have had plugs replaced before w/o drilling thru a  wall.  he showed me how to operate plug so i could clean it.  it cost $107 for him to show me how to remove plug in  and the sink - he started cleaning the tub drain and i told him stop i would do it - the sink was clear.  so in essence i paid 107 for him to show me how to operate plug for cleaning. good to know - i appreciated that.  what freaked me is the thought of replacing a tub/show and doing plaster work to install a plug.   anyway depends on who you get - i think it is a good company overall.   the first plumber i had seemed more knowledgeable and installed a sink faucet.  sometimes you need a plumbing company and sometimes just one handy plumber who knows their way around.

Our furnace exhaust fan went out at 4am in the middle of January. The entire unit was shaking and vibrating the house and the housing for the fan was smoking it was getting so hot. I shut down the power to the furnace and called Dave Jones at 7am when they opened. I was able to give them the serial number and model number of the furnace and they showed up at 1:30pm that day with the right fan model and had it installed within 45 min. The furnace is working fine and we've had no problems with it since.

Highly recommend Dave Jones, especially if you need work done ASAP.

My suggestion is to never take your eyes off of what they are doing.  When the line between our well and house developed a leak we completely dugout the work area and prepared the site at our expense.  At which time the rocks were separated from the loose soil.  After the new line was installed, and we disappeared for five minutes, one employee took the bobcat and refilled the hole as fast as he possibly could with complete disregard for the rocks and soil.  The result was the electrical line, which should run parallel to the well pipe, was pulled out and almost a 60 degree angle at the top of the well pipe.  As well unknown plummeting of rocks on the line itself, the kicker was we were charged the full price as if they had dugout the work area themselves.
We will NEVER use their services again and recommend that if anyone should choose to do so, make sure they are watched every second they are on your property!  Likewise make sure the work is done properly and with any quote for service make sure you fully understand the charges.
They refused to correct the electrical line and stated that if the line was not leaking there was no problem that would concern them and down playing our concerns and likewise dismissing our complaints after cashing our check.
We will NEVER recommend their services to anyone....to the contrary we suggest anyone needing these types of services to look elsewhere for their own sake.

HVAC services are sublime. Also, this company has the best trucks.

I often play golf at Coachman's (best course on Earth) and I'll see a DJ truck rocket down the road past the course, and in that moment, I know someone is shortly going to receive a high quality HVAC'ing.

I've been using Dave Jones for HVAC and plumbing service and maintenance, for about 5 years. Always timely, reasonably priced, courteous technicians that perform quality work.

I utilize their discounts by paying annually for both A/C and Furnace check-ups. I also like that they've provided their techs with tablets for processing their calls in real-time. Well done!

I needed a pressure tank and a few water shut-off valves replaced and I was recommended to Dave Jones. Laura was very helpful and kept me updated on everything! The whole process went smooth and with pleasant employees. I will use them in the future!

Very unreasonable billing practices. My property manager used them to look at my HVAC system that was not working for my tenant. They came to my home and completed 1.5 hours of work, and charged $400+ total - $300+ of which was just the labor alone. They choose to justify it with minimum trip charges and additional expenses if it's a condo? Not happy with them at all. I have requested my property manager to not use them in the future again.

I've had Dave Jones do work on my home several times.  I've been impressed with the quality/speed of service, affordable and honest pricing, easy billing, and commitment to their guarantee.
I have an older home that's needed alot of attention in the past few years.  They did the plumbing for a bathroom remodel in my home 2 years ago and I'm very happy with that.  The toilet flange cracked about 6 months after their 1 year guarantee but they still came out and replaced it for free.  I also had them replace a water heater and water softener in the past couple years and I was impressed with the great prices and friendly service.  Just this week I had them clear roots from the main sewer line and again I was impressed with how affordable things were.