E-Z Plumbing was good at what they do for the most part. However, they are quite expensive, and I still have a leak in the faucet they were supposed to repair. I delayed payment because the work was not completed correctly, and would have paid them for the work they completed, but their invoice does not break out each of the items they performed. By the time replacement parts arrived, I was in the middle of lots of travel and having 12 people staying at my house, and did not have a day when I could wait for a third trip to fix the remaining faucet leak. They threatened collections and a lien because I delayed payment, but the work is not satisfactorily completed. They have not been understanding that having them back out again is an inconvenience and not workable in my schedule at this time.
They knicked the handle on my kitchen sink faucet when they went to remove it to make that leak repair. The replacement they ordered is not the same color - slightly off. Their invoice did not break out each item they worked on so we could know how much for what and pay them for the work they had completed, but wait to pay them to complete the rest. I think they could have been more compassionate about the inconvenience of a third trip and not made threats. Although they started out well, they will need to make good on finishing the repair they started on my kitchen sink before being considered for work in my home in the future.
UPDATE: Well, they did come back out to finish fixing the leak that they were supposed to fix and charged us for before. BUT low and behold, I received another bill for 1.5 hours for the repair. First of all, I had to help. Hmmm, I'll send them a bill for my services and time. And they didn't fix it the first time and promised they would make good on it. Yeah, try again.