Best Plumbing Services in Virginia Beach, VA

These guys are the best. Reliable, prompt and courteous. They did the job on time and on budget. My AC is blowing cold and we couldn't be happier.

I can't say enough good things about this company. I had a running toilet that was causing my water bill to go up. After reading other reviews here, I gave Sean a call. Although it was late in the day, he accommodated me by meeting me after work. He quickly evaluated my needs, told me what was needed and scheduled me for the following day. He had to replace my old toilet, which I'd already figured was needed. He and Tyrone were quick, efficient, informative and professional. What impressed me more was that they were so easy going that they felt like family.  Any plumbing needs in my future will result in me calling them first. Thanks guys for being the best!

I live in Newport News and was referred to Drain Wizard by Homeserve, a home service plan provided by Virginia Dominion Energy.  I contacted Homeserve on 12/3/2021 after researching several plumbers in the area who could perform a drain cleanout on my home property.

Homeserve dispatched a call to Drain Wizard within minutes.  Mr. Booker, according to his name that was printed on the work order, arrived promptly at 12:12 p.m.  He knocked on my door announced himself and immediately was led to the area of the house that was in need of plumbing issues.  He glanced at the toiled and mentioned that since the toilet was not flushing, snaking the toilet would be an option.  Mr. Booker retreated outside to assess the work area (so I thought).  In the interim, I presumed he contacted Homeserve to get the work order approved to no avail.  Meanwhile, while Mr. Booker spoke with a claims representative, I was also on the telephone with Homeserve informing the agent, Jimmy, of what had transpired outside.

When I looked outside to summon Mr. Booker to the telephone to speak with Jimmy, Mr. Booker and his coworker left my property in the Drain Wizard truck immediately.  Mr. Booker never knocked on my door to inform me of his findings; whether or not the work was feasible or covered under the Homesere warranty or anything whatsoever.  No work was completed!
Mr. Jimmy apologized to me for the lack of professionalism from Drain Wizard's employee.  I contacted Dee on 12/4/2021 and asked to speak with a supervisor or manager.  She informed me to call back at 8:30 a.m. because all of the managers were in the field.  Sorry, Drain Wizard, you missed the mark this time!

DO NOT, DO NOT, DO NOT go anywhere near this place for any reason.
I took back a faucet in an unopened box with the credit card receipt with in a week after buying it. That was wrong size faucet for my sink.
Since I did not have the original receipt these guys took the whole box and put it in their trash can.  That was a $125 dollar product.
I was forced to walk away.  I am sure these crooks put that product back on the shelf as soon as I left the store.
Absolute crooks.  Do not shop there.

We had a pipe burst under the slab.  The A1 plumber recommended a complete re-pipe of the house, which we agreed to for a certain price.  During the work, other items came up and the plumber requested we pay in cash, totaling almost $900 extra.  As it turned out, he was ripping us off.

A month later, A1 called and asked if we had problems with that particular plumber.  I explained the situation, and all of the unresolved issues the plumber left; banging pipes and some sloppy workmanship.  A1 promised to make things right, and did send another plumber out.  The 2nd plumber did not fix anything and the problems still exist.  We've called A1 and they say they'll have the 2nd plumber call us back, but he never does.  Now, I'll have to call another company to repair the unresolved issues A1 promised to fix and didn't.  

For me, the moral of the story is that A1 will lie to you.  I highly recommend finding a different plumbing company.

Worse customer service ever!   I got jerked around with changing appointments multiple times in one day!!!!  This is the worst service company I have ever dealt with.

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

We found Ken and Kevin were excellent. Ken came and did a full estimate on all the work we wanted and we had the quote the next day. Kevin came out to do an immediate change of our kitchen faucet, very friendly, and worked quickly and thoroughly. We will definitely use them again. I jokingly mentioned to Sara that works at the office that we were down to our last roll of TP and could not find it anywhere. She emailed me shortly after and said to stop at the office and pickup some. When I got there she had 6 rolls, I started to take one and she said, no take all of them! So very kind and what a blessing! Wonderful company with kindness and compassion AND quality work and professionalism.

My experience with Curtis Key Plumbing was very distasteful and left and extremely bad taste in my mouth, April 18, 2017 I had a scheduled appointment for 0700 and at 0721when the contractor had not shown up I reached out to the company and I was given the total run around for 15 mins and then told someone would be at my house within the hour, so my already planned out day had to be readjusted to meet the needs of this PLUMBING COMPANY I thought it was all about CUSTOMER SERVICE. When then contractor finally showed up I asked was my appointment sent for 0700 and he acknowledged yes it was schedule for 0700 and he had no explanation of why there was a no show and that he was tasked with coming over to my residence at 0730 so that is why he is over a hour late. throughout the wait process I spoke with the organization 3 different times and requested for a supervisor to call me and as of now 10:02am I have not spoken to anyone or a supervisor for compensation for the work being done at my home. After finally getting a hold of someone (not a supervisor) I was told that the owner Curtis never reaches out and speak with customers and it rare if a supervisors returns calls. I believe this to be UNSAT. I do not recommend others utilizing this organization for future plumbing jobs.

The two technicians showed up at my house.  I showed them a photo of the crawl space repair needed.   I think I could have fixed it in an hour...easy fix for a plumber.  The technicians lied to their boss about making up access issues so they could get out of the repair at 2:30pm.  The never asked me about access.  I caught them in this very inconvenient lie.  Go somewhere else for your plumbing fixes.  I feel sorry for the business owner who believes his lying techs.