Best Plumbing Services in Virginia Beach, VA

We had a kitchen sink stoppage and clog in our main drain line. A service technician came to the house to diagnose what was going on. Mr. J. Bryan, the service technician came it with the utmost respect and knowledge. He not only diagnosed and fixed the issue but thoughtfully worked through some other weird problems with how our plumbing was set up. Didn't charge us an extra cent for doing so either. My wife and I could tell he took pride in his work and was more concerned about doing the job right than nickel and diming us for every little thing (unfortunately this is a lost art in the service industry -- but NOT for this company or this service technician!).

I fully endorse and recommend Awesome for your plumbing needs!

There are not enough words for me to say how good this company is. They care. They're affordable. The elderly and women do not need to worry about being ripped off. During the installation of a new faucet and cutoff valves, he did not like the T line that ran off to my espresso line so T'd the cold water line and added its own valve. Thoughtfulness and professional. He made my house better than what he found it.

Unfortunately I had the experience of needing plumbing work done due to my water heater leaking out water all over the floor. We called Dons plumbing on a Thursday night, scheduled appointment for Monday morning. I had a gut feeling I would need a new water heater as mine was quite old but held on for a long time. They told me my water heater made it 28 years which is quite impressive as now they have a life expectancy of 10 years on average. On the day of the appointment they arrived on time and quickly diagnosed. They picked up my new water heater, installed & answered my questions regarding the merchandise. They were courteous, professional & honest and I would recommend & use them again in the future if needed.

If you need a plumber I HIGHLY recommend this place. They were  able to complete the job in a timely manner, had a fair quote and I'm beyond impressed with how the repairs turned out. 10/10 would recommend. My technician was very knowledgeable and made sure I understood what was happening the entire time. 10/10 would recommend.

Tony was great, very thorough in explaining the process of replacing my hot water heater, prompt and finished the job fast. He even made recommendations to potentially save me money. I was a little concerned when he wanted payment upfront, but he explained that he has had difficulty in the past collecting payment from home owners who are coordinating services and payments via long distance, which I totally respect. He was willing to work with me to come to a payment arrangement that worked for both of us. During the replacement, he realized some adjustments would need to be made in order to bring our situation up to code and allow the new tank to fit. Surprisingly, the final bill, even with these changes, still came in within the original price range that he quoted me when I first contacted him. Communication was great and he even sent pictures throughout the process. He was very professional, accommodating, and left me feeling confident that I could contact him again for any future plumbing needs! Def recommend using Tony and Son Plumbing!

I appreciate having such a good contractor to call for the home repairs.

Thanks for keeping my house from falling apart one piece at a time.
Staff was friendly, cleaned up after themselves and left my house looking fantastic.

Also, learned a couple tips about silly issues.  Such as fixing my garbage disposal

This company was once excellent at Customer Service and Performance, however staff turnover in recent years has obviously turned it into a bottom of the barrel plumbing outfit.

I set up a service appointment on a Monday in early February 2018 for an 8-10 AM window on Friday morning.  10 AM came and went on Friday - no call, no tech.  Called their service line myself and was told All service techs are currently on jobs.  Once one is free, they'll come by. Maybe in a hour.

11 AM came and went, then 12PM, 1 PM...no call no, tech.  Called the service line again and was fed the same worthless excuse.  The techs are on jobs.  I understand that if you're calling for same day service that there's going to be a wait.  But setting up the appointment several days in advance for nothing more complicated than a clogged sink and then being ignored? Not acceptable. Complete waste of time.

Take heed - setting up an appointment in advance is a useless action with this company.  Even if you schedule a visit days in advance, service calls are based on how close your address is in relation to the techs house.  So even though I most likely planned a service call before anyone else was on the schedule, those who lived closer to the tech and called for service at any time would be seen first.  And in my experience, all other companies I have dealt with at least have the decency to call you and say they will be delayed.  You have to follow up with RR yourself apparently.

My time is valuable.  Once upon a time, RR was the more cost effective choice among the more heavily advertised and expensive plumbers in the Hampton Roads area.  At least those other companies actually show up and complete the work in a timely manner.  Worse yet, however, is that RR is now JUST AS COSTLY as those number triple A brands.  $500 to unclog a sink.  Unreal.

This guy is very rude and a rip off artist.  He charged me $700 for changing a fan capacitor in my A/C and replaced the wire ends that hooked to it, he charged me for a bunch of stuff he didn't do, and I had to have another company come out and rework his work where he used the wrong wire connectors and the A/C only worked two days before the wire connectors he used fell off.  Then he had 100 excuses why he doesn't guarantee his work. Don't trust anything this guy says . He should not be allowed to touch anything on an A/C.  He could have burnt down my house. He is just looking to gouge who ever he does work for, BEWARE!!!!!.

Please make sure your plumbers don't show up at my house smelling like weed and eyes red and glossy.  I don't appreciate some young punk showing up at my house with tattoos and stoned.  Not professional at all

Horrible customer service. We were assigned this company by our home warranty service...after they came to the house to estimate repairs we didn't hear anything back! Home warranty company stated that the company never completed the required report to even start the job, and now they won't answer or return calls. I do not recommend this company.