Best Businesses in Virginia

These guys are the best. Reliable, prompt and courteous. They did the job on time and on budget. My AC is blowing cold and we couldn't be happier.

I had a leaking showerhead and I gave this company a call. Mr. Stokes was able to come out within 3 hours to diagnose and repair my problem.
He was very polite and worked very quickly to repair the leak.
He offers payments through Square, with a 3% service charge.
The only reservation I had was that I did not receive a written detailed payment invoice but he assured me that i would receive it via email, so stand by for an update.
**NO MORE LEAKING**

So, the replacement valve was faulty and Mr. Stokes came out the very next day and fixed it. A+ service!!

Excellent service! Responded to our call at 8pm and sent someone to fix it immediately that night. If possible I would give more than 5 stars!

I have a three handled shower tub faucet, and they have the hard-to-find parts that fixed it.  They knew just what they were doing, showed me what the issue was, and made sure I knew the steps taken to fix it. Keep up the good work!

They get one star for showing up on a Saturday morning, but that's it. Thet weren't able to fix the clogged sewer line. They then told me I'd need to have all of the pipes under my house replaced for thousands of dollars. A few hours later my father in law came over, unclogged the pipe and diagnosed a leaky toilet.  I'm not sure if they are incompetent or unscrupulous,  but I would recommend you give your business to someone else.

First i would like to say that when i first had American start taking care of our home they were by far the best we had had, but that was over 15 years ago as time would have it they had gotten much bigger and with that things change, this i understand as i am as well in the contracting business and peoples impression of our company is important.
That said we have spent in excess of 20K with this company and then i had them come and do our fall service inspection, we were told that our flame igniter needed to be replaced and they would send us a quote.
They did it was just under 300 dollars for the service, i thought this was rather much as i contacted a commercial HVAC contractor that i knew and ran it by him, come to find out the part itself was less than 12 dollars and the time to change it was less than 30 minutes, so i literally had someone else come in and make the repair and it was right at 100 dollars. At this point i felt i had been completely taken advantage of for over 15 years, so if i were anyone i would most definitely recommend shopping around for a more consumer friendly contractor.

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

We found Ken and Kevin were excellent. Ken came and did a full estimate on all the work we wanted and we had the quote the next day. Kevin came out to do an immediate change of our kitchen faucet, very friendly, and worked quickly and thoroughly. We will definitely use them again. I jokingly mentioned to Sara that works at the office that we were down to our last roll of TP and could not find it anywhere. She emailed me shortly after and said to stop at the office and pickup some. When I got there she had 6 rolls, I started to take one and she said, no take all of them! So very kind and what a blessing! Wonderful company with kindness and compassion AND quality work and professionalism.

My experience with Curtis Key Plumbing was very distasteful and left and extremely bad taste in my mouth, April 18, 2017 I had a scheduled appointment for 0700 and at 0721when the contractor had not shown up I reached out to the company and I was given the total run around for 15 mins and then told someone would be at my house within the hour, so my already planned out day had to be readjusted to meet the needs of this PLUMBING COMPANY I thought it was all about CUSTOMER SERVICE. When then contractor finally showed up I asked was my appointment sent for 0700 and he acknowledged yes it was schedule for 0700 and he had no explanation of why there was a no show and that he was tasked with coming over to my residence at 0730 so that is why he is over a hour late. throughout the wait process I spoke with the organization 3 different times and requested for a supervisor to call me and as of now 10:02am I have not spoken to anyone or a supervisor for compensation for the work being done at my home. After finally getting a hold of someone (not a supervisor) I was told that the owner Curtis never reaches out and speak with customers and it rare if a supervisors returns calls. I believe this to be UNSAT. I do not recommend others utilizing this organization for future plumbing jobs.

STAY AWAY!! Ridiculously expensive. Get a quote in writing BEFORE you use them. Total rip-off company!!