Best Businesses in Texas

Jose at Horizon Plumbing exemplifies top-tier customer service with expert-level plumbing experience.

I called Horizon since I was having some unusual (read: intermittent) issues with our tankless water heater. No error codes or faults, just occasionally the unit wouldn't power on and there was no hot water. The worst kind of problem, since it's so hard to figure out what is going on.

I had already spent a vast amount of time troubleshooting it myself by turning on and off a variety of supply valves, trying different fixtures, running diagnostics on the water heater, and even calling the vendor for tech support. I was lukewarm (just like my water) on trying to get an answer from a professional because I was concerned they might not be able to figure it out, but Horizon's free estimate policy was reassuring enough to give it a try.

When Jose showed up, I walked him through the ins and outs of the problem I was having. And... my stars must have aligned because the issue happened for him too, so I was grateful for him to see it first-hand. After a lot of discussion and back and forth about the problem and potential solutions, he was puzzled too.

Jose's diagnosis was to try and make some changes to my system in order to better understand what was going on --  he was very upfront and said he wasn't sure it would fix the problem, but at least installing some isolation valves could give us more information about where the problem might be. He also said it *might* fix the problem. He also made some other suggestions to make the installation a bit better.

I ended up asking him to move forward with the work, and Jose was right, it DID fix the problem. It's been 4 weeks and it hasn't resurfaced, and, it ultimately had nothing to do with the water heater. I couldn't be happier. He even called me a week or so later personally to follow up.

Contacted Woodie Woods Plumbing to correct a couple of plumbing issues. I was given as estimate of the cost before they started, $268 to replace a toilet shut and flex line and $115 to replace a sink trap. I assumed that the job would take at least a couple of hours. I also asked the plumber about replacing the in-tank flushing / filling mechanism he said that would cost $161. I decided for the fifteen minutes it would take I would do it myself.

The total bill ended up being $475, the above items plus roughly $90 for cleaning a pipe end that the trap connected to. The kicker was that the whole repair job took one hour, $475 for one hour's work.

Next time I'll spend more time shopping around.

We had a couple of leaking spouts, one bathtub and a basin.  We called Garcia Plumbing on late Thursday afternoon and spoke with Georgia.  The repair was started and completed on Friday.
  Our plumber, Domingo was professional, polite and friendly.  Domingo used appropriate social distancing and wore a mask during the repairs, as well as wiping his feet each time he entered our home.  He explained the parts needed and the difference in prices.  He had the parts with him, and did a good and fast job at fixing our problems.  The price was affordable and reasonable.
  We will call Garcia Plumbing again the next time we need repairs or other plumbing work done.

Cliff runs. Top notch organization I had another plumber thru our home warranty come in and the wanted to charge $4,000-$5,000 due to a slab leak but we called Cliff and he says it wasn't a slab leak and fixed it for $350.  Honest and trust worthy.

I mistakenly gave Curly's a bad review. I want to withdraw the negative review but  don't know how.
Curly's has always done a good job for us. Never any complaints and the work that needed to be done was explained, and the prices were covered. Sorry, guys!!!  You and your  workers are awesome.

Rick and Martha Strain are great people and extremely honest. If you need anything plumbing related I would recommend them.
I have used them many times over the last 30 years and they are always on time and fair with the pricing.

Recently on a remodel of 2 bathrooms they were on time and prompt on the service.

They are on my most preferred list and should be on yours also.

Nick came and he is excellent to work with.  He fixed the problem in 10 minutes.  He would have liked to use a camera to see what the inside of the drain looked like, but he was sent out without the small camera that can go into a small pipe.

My only complaint is that when I booked the appointment they told me the minimum trip charge was $95 and that would be applied to the service.  But Nick informed me the minimum charge was $200.  They should have told me on the front end the minimum charge was $200.

Probably would have still hired them because of their reputation for quality work, but a 15-minute job charging for 2 hours seems a little over the top.  That's why I knocked them from 5-star to 4-star.

I called to ask for a quote and even asked for them to come out and take a look. I have yet to hear back from them and it's a week later. If that's the kind of response then I certainly don't want them doing the work.

Brian S came to our house to do a general AC inspection and tune up.  He did do those things but he also repaired a joint that was leaking by application of a sealant--stating that it would not leak for at least 50 years!  Was very pleased with the professionalism and level of service provided.

Beware of this outfit.  They charged $500 to unclog a pipe.  They left a mess, didn't unclog the pipe and banked the $.  I asked them to come back and finish the work I paid them for.  They said I would have to pay them again.  They have seriously flawed ethical business practices.

Do not use, I would never recommend them to anyone!!!
We called McMahon on Dec 30th they were supposed to snake the sewer lines, we told them (when we called) they were going to need the big auger to bring it out. The appt. Was at 8, the guys didn't get out of the truck until after 8:10 (they charge hourly) they did not bring the correct size auger with them, spend 20-30 mins trying to get it unclogged with no luck. The auger they bring was only 100ft (with the small diameter cable) they snaked the line once with the whole line and nothing, go in for a second try and only go 75ft and quit.  Tried to tell me it's old pipes and that there is roots in it. When I told the worker it was PVC pipe less then 6 years old, he had the audacity to ask me how I knew. (Did I ask you how you know how to plumb?)  They said they would need to go get the bigger auger, which I was under the impression was going to be $135, it was only $10 and they failed to inform. They think the clog is more than 100ft, they said the bigger auger it's 120ft and stops working at 100ft, (the power of the auger was not as good) at this point they are claiming the bigger auger is not going to do any justice.  I'm already over 45 mins into my hour and I said okay we will just leave it alone until my husband gets home (they give me a quote on new sewer line ($5,000.00).... That I don't need) and proceeded to charge me $125.00 keep in mind the job was not completed and problem not solved. Later that day we saw another plumber working on the neighbors pipes, we stopped and talked to him. Bradley Earp unclogged the line with the big auger they should have brought to begin with (he said the one they used was never going to be big enough, they should have known to not even bring it) his auger was 85ft, and told me that If he couldn't get it unclogged he wouldn't charge me. He got the clog unclogged in less than 30 mins. Much better service there. A one man team and true professional.
McMahon will record what's going on without telling you, which is whatever because I was not lying about what I said but it's against the law to not at least tell you that your being recorded. When my husband called to speak with them, they said they would give us a refund because they were under the impression that the job was completed. Few hours later one of their managers stops by and says that they offered to go get the bigger auger (no clarification on price or that they wouldn't charge me another hour.) He said I'll go listen to the recording and see what was said and call you back (basically calling me a liar). They never called back to discuss the refund.... They ended up never giving me a refund, so I called a week later to see what was going on and he said he wasn't going to give me a refund because I sent them away. When I tried to explain the chain events to the (manager) he hung up on me and proceeded to ignore my calls. I 100% do not recommend this company. They sent 3 people for a 1 man job, and tried to drive up the price by bringing the wrong equipment and charging us for a new sewer line, that's completely unprofessional and dishonest. If you use this company good luck!

I've had these folks come to my house three times now. The third time, they told me they needed to order and fix a part in my A/C.

This was about 1.5 weeks ago. Since then, I've spent multiple times on hold with them trying to schedule an appointment. At one point, they went ahead and scheduled me without even asking if that day worked. The email said call to find out time. So I did. They said between 8-10 a.m the following day. I took off from work, stayed home, and at 8:30 they called to let me know the person wouldn't be there till noon. I went back to my office, and called at 12:30 for an update. Tangela, the scheduler, then told me she would call them and see when they're coming. Thirty minutes later - nothing. I called back, and they said Tangela had gone to lunch. How nice that she should get to go to lunch while I am sitting at my desk trying to make up hours for when I'll need to leave.

The dispatch lady told me to stop getting frustrated at the right person, at which point I told her I'd like to cancel all of my service agreements with them. Let's see if anyone actually calls me back. In the meantime, I'd suggest avoiding this company like the plague. Their installers and workers are amazing and so helpful, but their dispatch and scheduling is an absolute joke. You're better off going with Willard or AdVent. Both are reliable and actually show up when they said they're going to.

Will never use them again.  They charge top dollar then don't stand behind their work or honor their warranties.

My experience with this company has already been a nightmare, and the service hasn't even been done yet. My water heater had to get shut down due to a leak. I contacted my warranty company (American Home Shield) and I had one person from Next Level come by my house and said it needed to be fully replaced. I was told it would take about 3 days. It's now been 9 days without hot water and this company has not returned any of my voicemails or text messages. I even had my warranty company call them and they haven't reached out and are now having to escalate it to their higher-ups. I understand things may take awhile but if you choose to simply not communicate with your customers, I am even more skeptical of their ability to replace my water heater properly. AHS should consider pairing with a different company.

I gave ONE star to this HEB Pluming company because there is no way to give a ZERO star on this Web page.  I called HEB Plumbing Friday Oct 18, 2019 (817-283-0183) because a leak at my house front yard.  They schedule me for Saturday Sat OCT 19, 2019 between the hours of 9:00 to 11:00 AM. Come Sat 19 about 11:05 am I called them because they did not show up yet.  They told me that the night before they worked until 3:00 am in a gas leak and they are running late.  They told me that they will be at my house in 2-3 hours. Well, it is 5:00 pm and they still do not show up yep.  I give them a call again to see what it is going on because, the day light is beginning to vanish into the night.   Once again, another excuse plus another lie.  They said I am next, and they will be at my house in 30 minutes. They never show up at my house and they didn't have the decency to call me and tell me that they cannot make it.  Don't trust this HEB Plumbing Company!