Best Businesses in Texas

We called Goad Plumbing to install a new kitchen faucet. They came out the very next day,  Did a great job, friendly service, and fair pricing! Who could ask for anything more?

Shows up on time, he does our annual cleaning of tankless water heater. He is polite, professional and explains what he is doing. I highly recommend.

In the midst of the tremendous stress brought on by the snow storm of 2021 this company went out of their way to be responsive, professional & timely.  In addition the owner went out of his way on social media to provide guidance for homeowners with helpful tips to address the issues being faced by the storm.

I told the operator my problem and water heater model. she booked the appointment the next day for a window of 11am-1230pm. I get a text at 1230 saying that they dont work on that specific water heater and that they wont be coming. what a chicken shit way to handle business. not only do I not have hot water, but they made an appointment to fix it. WASTE OF TIME HORRIBLE CUSTOMER SERVICE WOULDNT GIVE THEM A DIME. FIND ANOTHER PLUMBER YOU HAVE BEEN WARNED. UNLESS YOURE VERY GOOD AT DECIPHERING BROKEN ENGLISH DONT HIRE THESE PEOPLE!!!!!!!!!

I called keys plumbing to fix a leak in our sprinkler line. The job lasted 2 hours - and part of that time included running to the store for parts. I was grossly overcharged. I was shocked when he handed me the invoice- he never gave me any quote or estimate, just did the work and gave me an invoice. When I called around after he left and found out he overcharged me 3x more than anyone else would have I questioned the bill and was told rising costs  not to mention an hour after he left I have issues with the work.

Do NOT use this service.

They were great!! Prompt! Excellent work. Plain talk . No trying to shim sham into something more expensive.Nice guy!! Will use them again! Highly recommended!

Small job- great results.
Came by as appointed on Wednesday. Turns out my guy bought not the right materials. However they talked it though, gave us some suggestions and he came back to install the baseboards in both of our newly remodeled bathrooms. Fantastic design suggestion! Great handy work.
Almost there on finishing touches but a huge improvement visually walking in now.

Keeping this number handy.

Five stars is not enough to give this company! Having lived in an older home for almost 10yrs does not come without problems. When the time arrives that we need a plumber I don't hesitate to call Micah or Jennifer(his wife.) I know he will come as soon as possible and be fair in his pricing. On one occasion he didn't even charge for the service call because whatever was clogging the pipe had already cleared and the snake was not needed. Go ahead and save his number you will not regret ;)

Zero stars! Ruined my floor and left a mess!
They didn't unclog the line  and wanted to dig a hole in my entryway floor for 5 grand!!
I called a different plumber out... he had it fixed in ten minutes!!

The drain fell off after three months.

When I first called them I asked if there were warrantee coverage. None was claimed or denied.

They came out and fixed it. Based on the first time pricing of labor for $400+ I was surprised that they only charged $140-150 for this time.

There's no warrantee coverage because the pipe was damaged by mopping or something but this was never communicated to me.

If better communication was provided maybe there wouldn't be this misunderstanding.

I give them:
5 stars for coming out as quickly as they could
4 stars for charging only $140-150
1 star for no warrantee coverage
2 star averaging.

Unless you want lies and to be overcharged, don't waste your time. Home warranty dispatched these guys to fix an issue with my A/C drain plumbing. Eric showed up and proceeded to tell me that my entire drain was completely wrong and that it needed to be redone and that the home warranty wouldn't cover it. He then quoted me $275 + parts. I promptly told him to get out. And the way he scrambled out of here at 100 mph told me that he simply didn't want to do the work.

I called two other plumbers and both quoted me $125 to do the same work. Obviously Hard Times was just trying to take advantage of me and using the home warranty as an excuse not to do the work. I wouldn't hire these guys for anything unless I wanted BS and to be overcharged.

Winter storm disaster February 2021, North Texas. I got a quote from this business for the installation of a tankless hot water heater that I was going to provide. I had gotten other 4 other quotes in the $350-$500 range. The installation was universally stated as being a 1 hr job of switching out a tankless unit for the exact same model. $350 is more than any usual hourly rate for a plumber, but I get it, a major shortage of plumbers, and customers in need get a bit of a premium fee. I called Bill Blankenship Contracting and their office manager advised their installation fee for the water heater is currently going for $1,500. Thats $1,500 per hour (assuming an hour job. $750/hr for two hr job) to just install (not the cost of the actual unit) an item that allows suffering people to clean their bodies, dishes, and soiled clothes. If their normal rate was $1,500 per hour, then they would never be in business because no one would ever pay that for any home service. My opinion is that they are taking advantage of a Presidentially declared state of emergency by making their service insanely inflated at the expense of those that are in desperate need. I assure you their business will not be charging $1500/hr. after this initial desperation subsides. Price gouging at its' finest. Needless to say I went with another plumber this time and for future needs as well.

The scummiest of scum! Buyer beware - the below reviews are made by employees and everyone that works here are unprofessional and theifs.

We have a leak in our front yard, my husband called an irrigation specialist out to our house on Friday... the dug for awhile - said, sorry... you need a Plumber.

So I contacted Plumbing Service Repair on Saturday - made an appointment with the girl- told her about the transaction with irrigation specialists. She booked an appointment between 9-11a for Sunday. (Great!). Surprisingly, plumber calls 9a on Sunday ON THE DOT, and says - I'll be there at 10am. Plumber calls back 15 minutes later and says I can't do sprinklers. My husband explains again that the irrigation people were out the day before and it is NOT the sprinklers. Plumber says okay.

We wait, and wait... and at 11a- I call the company again. Same receptionist as Saturdays call- oh he said he can't do it

But no one called to tell us he wasn't coming?! She tells us it is our responsibility to have called them to find out why he no showed... but she'll book us another plumber to come out between 3-5p on Sunday.

Fine, ok. Just need to get this done.

As we are leaving our house (11:45a) to run errands - phone rings the 3pm plumber wants to come right now. Told him no, appointment is at 3pm.

Plumber shows up at 3pm in an unmarked van, not in uniform.. is outside our house for 20 minutes - comes to tell me he can't find the leak, he isn't a leak detector and cannot do anything but it will be $125 for him coming out. He also has no way to process a CC and starts writing down my CC number - which I immediately stopped and shredded the paper. Eventually someone calls me from company number and I pay my bill (begrudgingly) for literally no service rendered.

He tells me to call the company tomorrow and have a leak detection person come out and he can come back out to fix it - and my $125 will go towards that bill.

My husband calls today and service is refused. And he was hung up on multiple times.

This company is being reported to BBB for being complete frauds. Why actually help customers when you can charge $125 for a fifteen minute consolation and never have to fix anything.

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