Best Businesses in Texas

Absolutely fantastic. Service from Garrett the grandson of the owner. Came out on the fly and helped repair our busted pipe. Would recommend them to anyone looking

Kris with The Prosper Plumber is amazing! He was very knowledgeable, efficient, and friendly. I have used Kris a few times now for various things around the house, water heater replacement, new faucet in my kitchen, and general clogs. I wouldn't trust anyone else in my home!

In the midst of the tremendous stress brought on by the snow storm of 2021 this company went out of their way to be responsive, professional & timely.  In addition the owner went out of his way on social media to provide guidance for homeowners with helpful tips to address the issues being faced by the storm.

I told the operator my problem and water heater model. she booked the appointment the next day for a window of 11am-1230pm. I get a text at 1230 saying that they dont work on that specific water heater and that they wont be coming. what a chicken shit way to handle business. not only do I not have hot water, but they made an appointment to fix it. WASTE OF TIME HORRIBLE CUSTOMER SERVICE WOULDNT GIVE THEM A DIME. FIND ANOTHER PLUMBER YOU HAVE BEEN WARNED. UNLESS YOURE VERY GOOD AT DECIPHERING BROKEN ENGLISH DONT HIRE THESE PEOPLE!!!!!!!!!

Scheduled with us 2 times to fix our plumbing. Backed out at the last minute both times. This was over a weeks period.

Hi there, I just want to say Smith and Sons Plumbing came to my house and fixed my water heater for a reasonable price today. They were real professional and had a great attitude. Thank you Smith and Sons plumbing.

I reached out to Miguel via Yelp messages and he was very helpful. We were able to schedule an in person estimate and he showed up on time and in a mask. He gave me an extremely fair price and provided an electronic estimate on hanging two new light fixtures one of which was in the stairwell and required a ladder. He also gave us a fair assessment of an old peeling bathtub and did a great job painting it. It looks brand new!
As we continue updating our home piece by piece, w will definitely be reaching out to him for future projects!

Micah did some work for me last night. The name of his business says it all. Some people, you don't know if you're getting a good deal. Micah is honest and a real professional.

He fixed a leaking kitchen faucet, installed two shower heads, installed two toilet fixtures, tightened up a loose shower fixture, and taught me how to check the pump on my water heater. He didn't nickel and dime me. I paid a fair price and I'm very happy that I called him.  The business is just Micah and his wife. He's in high demand, so if you get their answering machine, leave a message. You'll be glad you did.

no stars... late late late
no communication!! sat here from 11-3 never called...never showed up until almost 4pm. when i called the office leann said.. sory i will call and let you know something..she never did. then they said they would be out the next day between 8am and 10am....no show, no contact, no nothing. i call the office.. leann again with sorry and um... i can have them out there between now noon and 4????

not a good company and before the guy even snaked the line... he was already letting me know its a bigger issue!!?? how... you just got there???

The hourly rate is $250 per hour, they will not inform you of the rate when you call. I had a disposal and dishwasher install that ended up costing $750. It was no issue to bill by the hourly rate after they were done. Prior to completion I was not informed of this expensive rate. I tried working with the office with no remedy. The tech were not master plumbers and at no time did they need nothing beyond a screwdriver to complete the installs.

I would never use this company again.

Unless you want lies and to be overcharged, don't waste your time. Home warranty dispatched these guys to fix an issue with my A/C drain plumbing. Eric showed up and proceeded to tell me that my entire drain was completely wrong and that it needed to be redone and that the home warranty wouldn't cover it. He then quoted me $275 + parts. I promptly told him to get out. And the way he scrambled out of here at 100 mph told me that he simply didn't want to do the work.

I called two other plumbers and both quoted me $125 to do the same work. Obviously Hard Times was just trying to take advantage of me and using the home warranty as an excuse not to do the work. I wouldn't hire these guys for anything unless I wanted BS and to be overcharged.

After the thaw after the hard freeze, Feb., 2023, we noticed saturated ground outside our house. The first plumber sent a man who spoke almost no English, refused to answer questions, and charged me $80. I called Bill Blankenship. He came out almost immediately with a helper. They decided that there was 2 - 3 leaks under the slab. We decided that the saturated ground froze, expanded, and pinched the pipe under the slab. I could have them tunnel to the leak(s), or have the house re-plumbed with plastic but at a higher cost. I decided to have it re-plumbed. The USAA adjuster agreed with the price, the workers were courteous and competent, and repairs were made to all of the holes made in the sheetrock. Also, he replaced 2 toilets and checked on his help every few hours and inspected their work. He was courteous and gave me advice about the work being done. It was a large project, and I was only out the deductible on my policy.

If I could rate them lower than 1 star I would. Called mid-morning and was told I'm scheduled for a 1-3 PM appointment. Technician never called and no one showed up. Called office and was told he was on the way. They never bothered to call and no plumber ever showed up. My advice is DO NOT CALL THESE PEOPLE! Very unprofessional!

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