Best Plumbing Services in North Carolina

Jason is my go-to plumber for all our properties.  His work is excellent, his prices are reasonable, and he is unfailingly reliable. Recently my electric water heater failed (because, of course it would in the middle of a pandemic). I looked at having a big box store provide the new unit and also install it.  Not only was it going to cost me twice as much as the unit, but they were booked up and I'd be looking at many days without hot water.  Fast forward to calling Jason and he very kindly squeezed me into his super packed schedule.  We did all the prep and haul off and he did the installation and modifications.  Both he and his helper were using safe practices, worked fast and efficiently, and the charge was equal to my phone quote.

No one wants to need a plumber, but if you do, call this guy.  You'll thank me later.

Even before David came out to my house, he had spent probably an hour on the phone with me, over the course of a few different phone calls. He took time to understand the issue with my water heater, and was willing to help however he could. In order to help me with my particular situation, Dave gave me advice on using my manufacturer warranty, came to my house to remove the unit, drove with me to Home Depot to make the swap for the new unit, and then came back to my house to install the new heater. His business partner Matt was fantastic too. Friendly, respectful, and really knowledgeable. Both of them helped to turn an unpleasant repair into an enjoyable afternoon. Fair-priced and service-oriented! Def recommend.

Solid company, and Chris is upfront, honest, comes prepared, and is very knowledgeable. Highly recommend.

Have used Ron Cunningham's service 3 or 4 times over the past 20 years. Prompt and reliable service. Reasonable rates also.

Having new shower installed old copper pipes were a mess even found leaks. Had water shut off and called All About Drains. Came over and capped the pipes returned and installed all new flex pipes. Service was fantastic and done in professional friendly manner. Inspected all water lines to make sure the job was done properly and in a timely manner and very affordable.

Every time I've used them they are prompt, professional, courteous, knowledge and affordable!  And are available 24:7.  Awesome job !  Will continue to call on them !

I don't know how good they are but my wife said they suck ass. Thank god I was at work.

HORRIBLE CUSTOMER SERVICE BY EMPLOYEE NAMED BJ IN STATESVILLE NORTH CAROLINA. ZERO STARS!
Horrible customer service.
I had and appointment for a Free quote. Something came up I tried calling twice before the appointment BJ the horrible employee didn't answer straight to voice mail. I get a call from Bj the horrible employee he states that he's here. He wasn't at the right house. I then explained I tried to calling twice and hour before the appointment and cancel THAT HE WAS LATE TOO. He argued with me saying he drove 2 hours. That I wasted his time. Then asked me if I was just gonna go with out heat. Argued more and then hung up. Never been so disappointed in a company's employee. Absolutely terrible will never buy a service from this company. They need to train the employees on how to handle situations and how to talk to people. Zero STARS DO NOT Recommend

_textComplaint ID: 17467142

Complaint Information

Complaint ID:

17467142

Date Filed:

6/23/2022

Complaint Type:

Service Issues

Filed with:

BBB
9719 Northeast Parkway
Matthews, NC 28105
Phone: (704) 927-8611
Fax: (704) 927-8615
Email: [email protected]
URL: charlotte.bbb.org

Consumer Information

Name:

Ms. Montana VanHook

Address:

214 FAIRWAY DR
SHELBY, NC 28150

Daytime Phone:

(760) 808-1332

Evening Phone:

None Provided

Fax:

None Provided

Email:

Familyvanhook2010@gmail.…

Business Information

Business Name:

Accent Comfort Services, LLC

Address:

Charlotte, NC 28269

Phone:

(704) 509-1200

Complaint Details

BE WARE!!!! THIS COMPANY IS FRAUDULENT ! MY WARRANTY SENT THEM TO REPLACE AN A.C UNIT. MY FIRST CONCERN WAS THE VERY YOUNG MEN ONE WHO COULD HARDLY GET A WORD OUT WITH RED EYES. I WAS TOLD THE JOB WOULD TAKE 8 HOURS. AFTER 3.5 HOURS THEY WERE GONE. IMMEDIATELY I NOTICED MY NEW UNIT WAS NOT COOLING AND NOW A SEPERATE UNIT THAT WAS FINE WAS NOW NOT WORKING. WHILE GOING TO THE BOILER ROOM I WAS HIT WITH SHOCK. LEAKS CVC PIPES HANGING ON BY MY HUSBAND'S TAPE THEY GOT OUT OF HIS TOOL BOX FROZEN PIPES SCREWS FILTERS BASICALLY EVERYTHING LEFT IN SHAMBLES . NOW I HAVE NO AC AT ALL. I CALLED MULTIPLE.TIMES AS THE LEAKS WERE GOING INTO MY FINISHED BASEMENT . FINALLY, AFTER TWO DAYS I WAS UPSET THEY TRANSFERED ME TO THE owner WHO INSISTED I WAS LYING. THEN WHEN I LET HIM KNOW I WOULD BE FILING A COMPLAINT WITH THE BBB-sueing him unless they fixed the issue that day , he said he would not send anyone here because I was threatening him all the while he was screaming and cursing at me a mom with small children in a house with no AC after 8,000$ . I just had another verified company come out to access the damage and his team set up the coils on a unit that was not supposed to be touched and because they left all the parts off it froze up the perfectly good unit. DILLINGS HEATING AND AIR saved the day . They came out that morning  spent hours redoing all of accent comforts backwards wrong work, repiped everything,  put all the parts back together  unfroze the coil before it broke and only charged me their diagnostic fee of 80$ ! My suggestion is call Dillings heating and air where their fair and know what their doing , NOT accent air where the owner yells at woman  calls you a phyco for being mad about your property left damaged and both ac units not working after 8k! They stand behind their brand take your money go through your personal stuff and break what's there. Here are the photos of how accent air left my home..p.s yelp reviews don't lie look at this clowns reviews compared to Dillings who has 5 stars

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