Best Plumbing Services in North Carolina

Jason is my go-to plumber for all our properties.  His work is excellent, his prices are reasonable, and he is unfailingly reliable. Recently my electric water heater failed (because, of course it would in the middle of a pandemic). I looked at having a big box store provide the new unit and also install it.  Not only was it going to cost me twice as much as the unit, but they were booked up and I'd be looking at many days without hot water.  Fast forward to calling Jason and he very kindly squeezed me into his super packed schedule.  We did all the prep and haul off and he did the installation and modifications.  Both he and his helper were using safe practices, worked fast and efficiently, and the charge was equal to my phone quote.

No one wants to need a plumber, but if you do, call this guy.  You'll thank me later.

Even before David came out to my house, he had spent probably an hour on the phone with me, over the course of a few different phone calls. He took time to understand the issue with my water heater, and was willing to help however he could. In order to help me with my particular situation, Dave gave me advice on using my manufacturer warranty, came to my house to remove the unit, drove with me to Home Depot to make the swap for the new unit, and then came back to my house to install the new heater. His business partner Matt was fantastic too. Friendly, respectful, and really knowledgeable. Both of them helped to turn an unpleasant repair into an enjoyable afternoon. Fair-priced and service-oriented! Def recommend.

I was looking for a plumber to do several repairs to our home. Bailey reached out to me (the only business to contact me personally) and so so nice and was able to fit me into their schedule quickly. Chris came out to do a free estimate on the plumbing issues we needed done. Once he evaluated what we needed, he quoted me a reasonable price and was able to go pick up the parts and do all the repairs that day. He was very friendly, honest and efficient. I also love that they are small family and veteran own business. Great customer service all around. I definitely recommend Rose Plumbing and will call them the next time we need a plumber.

Have used Ron Cunningham's service 3 or 4 times over the past 20 years. Prompt and reliable service. Reasonable rates also.

Having new shower installed old copper pipes were a mess even found leaks. Had water shut off and called All About Drains. Came over and capped the pipes returned and installed all new flex pipes. Service was fantastic and done in professional friendly manner. Inspected all water lines to make sure the job was done properly and in a timely manner and very affordable.

Excellent plumbers. Very responsive and good value. Highly recommend. We had a emergency that required a quick response and all other plumbers had a conflict or couldn't come. At night on Friday so understandable but Yaro came thru.

Had a plumbing issue called received same day service fitting to my schedule. The service men were very professional and within an hour or so they resolved the issue. He also made some recommendations to prevent future issues and alerted me to a problem he observed on the roof in need of repair.  Pricing was fair.

Our water started releasing water through the discharge valve and on 6/1/21 it was spewing out about a gallon per hour. Fortunately, it was in my garage, easily accessible and setting on concrete. I decided to replace it so I went to Home Depot and purchased a new unit at 9:45AM. The sales representative indicated that he could arrange for same day installation and would have a Brothers' representative call me.

Later, I received a call from Brothers indicating that a service person would be out on the last call of the day for a consult. I replied that I had the new water setting heater in my garage, and just wanted it installed and no consult. I reluctantly agreed, but nobody from Brothers showed up that day. The next morning I called Brothers early and was told that a service representative would be there by 8:30AM. Around 9:30AM a service plumber arrived to give me an estimate. The estimate was higher than I expected, but by this time water was coming out of the unit much faster. So, after a thorough review of the estimate details, I agreed to have him go ahead with the install. Unfortunately, he indicated he was just there for the estimate and would schedule an installation the next day at 8:30 AM. Once again, I consented since I did not want to go through this process again.

The next day the Brothers plumber and arrived around 9:00AM followed by the electrician. They did a nice job on the installation, and while the plumber was finishing I checked the circuit box and found that my circuit breakers for the water heater had not been replaced as provided in the estimate. They are the original breakers, about 38 years old, and the service plumber who did the estimate assured me that they should be replaced to which I agreed. I had to leave for my Grandson's preschool graduation just as the electrician pulled away from my driveway. When I mentioned this shortcoming to the plumber, he said the  electrician decided replacement was not necessary even though this was included in the estimate and having no idea as to their age. As I was leaving, the plumber said he would follow up with the electrician. I thanked and indicated that the installation otherwise looked great.

The next morning, I called Brothers to give them the credit card information in payment for the installation and mentioned the failure to replace the breakers. I was told they would follow up and send someone out the finish the Job. Regrettably, I actually paid the full estimate assuming they would follow through.

Today is 9/19/21, more than 3 months after the original installation and still no new breakers. During the past several weeks I have called Brothers at least 6 times reminding them, the job was not complete. Each time I was told they would have someone call me to schedule the breaker installation. No has called, and on one of my calls they actually suggested that they give me a refund of of $15 per breaker and I could go purchase and install them -convenient for Brothers, probably saving them at least $300, but not for me. On my last call with them, I was told that someone was going to call me and schedule the breaker installation the next day. This did not work for me so I suggested they call and schedule an alternative time. Once again nobody has called - obviously they got their payment in full so they just do not care. Extremely unprofessional and unacceptable.

I plan to follow up with Home Depot Customer Service and the BBB regarding my experience.

After calling Accent Comfort Services to check my AC not functioning properly, I was given the diagnosis that the TXV needed to be changed (quoted an estimate of over $700 to get it repaired).  I called another company which checked the TXV and concluded there was nothing wrong with the TXV.  The problem was the damper was in the closed position and the thermostat was bad.  After repairing those problems diagnosed by the new company, my AC worked properly as it should.  Not only was I given the wrong diagnosis by Accent Comfort Services, but refused to refund me the misdiagnosis claiming they can't do anything due to some time passed by even though I have proof of everything that was done and they can check for themselves. Moreover, I had called them more than once to be emailed a receipt of the charges for them coming over and giving me their diagnosis (since I was calling from out of state)...needless to say, I still haven't received any.  Takes a bad experience to learn.

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