Best Plumbing Services in North Carolina

this was our first time using this company, very professional,very knowledgeable. He
went above our expection of what was needed , went the extra mile  to get job done .
we had  water leaks under the house and in a wall, other company i had used for 15 yrs  said it would take 2 days or more to fix. Adam Skiscim did all the work in 31/2 hrs, he never stop moving and kept us informed  about the jobs the whole time. I would recommend him highly and will be using him again .

Customer service was PHENOMENAL!! Reached out Monday evening and resolved my problem within 24 hours. Arrived on time. Had to reach out a second time to have dishwasher install and they came out the same day. I've have already done business with them twice and will continue to work with them. Prices are very reasonable.

Called them out to fix a plugged toilet. Plunging did nothing. They also took the time to check the rarely used toilet. I had to purchase 2 new toilets. They were pleasant and professional to deal with. Areas were clean when they were done. House call and work prices were reasonable. Very happy with their work. Hope I don't have to call them, but I wouldn't hesitate to have to use them for again

I am disappointed in Terry's Plumbing. I had a main line drain backup. He put the snake in (rodding) and expected to open the line in 15 minutes. After 2 hours of repeating the same failing technique, he billed me. Then he told me that it would cost another $380 to try another method

I have used Thompson plumbing since I built my house in 1990 and uses for rentals, family and recommended to friends for many years.  Always fast, professional and fair.
Great family business with a stellar work ethic.

I would like to give them a good review because I have used them in the past and was pleased, but I called them over 2 weeks ago to get an estimate on some work for a bathroom renovation project.  Still waiting for someone to show up.  Called again on a Friday and was told someone would reach out to me beginning of the following week.  Have yet to hear from anyone.  Would have been nice to know they had no intention of showing up so I could have gotten some other estimates and moved on with my project.  Very frustrating.

We had a TERRIBLE experience with this company.  We were charged $295 for less than half an hour of work to snake a line when we were having a backup into our house. The receipt stated that the work is covered by a 60 day guaranty.  A little over a month later we had the exact same issue.  We called the company back and told them it should be covered under a 60 day warranty. They agreed and came back out. However, after they had snaked the line again (once again less than half an hour of work) they handed my husband a bill for $275. My husband explained that we shouldn't be receiving a bill as they were performing work under a warranty.  The man (Joe) then told him that he had performed additional work that was not covered by the warranty when he put a camera in the line to determine what the problem was. We informed the company that we would not be paying the second bill as 1) it was our understanding there would be no charge for the second service call, 2) if any work outside the scope or the warranty was going to be performed, they should have notified us, and 3) the actual problem was never fixed. Our communication from the company has been extremely hostile and threatening.  At this point, we will likely be taking them to court.  Worst experience EVER with a service provider and would give them zero stars if I could. Do not use this company.

Ray Surratt was very helpful fixing our cold-damaged pipes which posed a difficult situation. He took care of it, and the price was reasonable. We have used his business before and found his work to be excellent.

Round #2.  I decided to suck it up and have Mike and Transou's re-fit my bathtub/shower combo.  I would say, all things considered, it went far better than I would have hoped.  I really don't have much to compare it to, price-wise because I didn't bother to shop around.  I think, in the long run, even when things get slightly tense over details... I would prefer to go thru it with a company that I have come to trust.  Consistency is key with me and I am now convinced that Transou's can be trusted.  Which is a big deal for anyone with trust issues.  Capice?  My bathroom looks less like shit than it did when they started.  I'm sure I could have had them re-do the whole thing, but I didn't... .and nobody made me feel like a cheap-ass for not going with the works.  And... they will wear those shoe covers to protect your carpet.  Most of the time.  It was kind of like having two Great Danes going up and down the stairs.  So, call 'em.

I called on a Thursday when my water heater went out. They scheduled a tech to go out to my house the following day. They gave me a quote for a new water heater and installation and had it installed the same day customer service by the tech was great.

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

I don't know about the degree of work these folks do... They never showed up. They were supposed to come out one day, they called me as requested and confirmed the time... that time came and went, an hour later I called to see what happened. He said he was about to call me and could we reschedule for the next day. I said sure and he confirmed time and date. He never showed up and never called.
Don't waste your time... call someone else that will actually show up to the job.

$875.00 for a 2 hour job unclogging a drain pipe. Really? If a  person promotes themselves as a Christian that is a moral and fair minded person, as Randy Scribner did to me, they are not. Learn from my expensive mistake and move on to another service provider. Buyer beware. Dave Cope, Stanley, NC

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