Best Businesses in North Carolina

I hate to write negative reviews but I'm still shocked that the owner I just spoke with by phone was so condescending, arrogant, and downright rude to a potential new customer.

This review is from our experience receiving an on-site quote from this company and follow up phone conversation, not any work as we will not be hiring them.

We discovered plumbing issues in our recently purchased home and called a few plumbers to come out for quotes, including Superior. The ladies who answer the phone are sweet as can be. The technician provided 3 quotes to break out the work, each of which was 2x higher than the next closest estimate I received. Immediately after they left city workers arrived to mark our lawn for gas/power lines, without our consent or acknowledgement. I called and they apologized that they had a mixup and called in the wrong address to be marked. To remedy the error and as a sign of good faith for future business I asked for our $45 consultation check to be destroyed and not cashed and I was told it would be destroyed.

A gentleman came on the phone and asked what was going on so I tried to explain but to no avail. I have zero tolerance for any business whose owner or employee raises their voice to me and speaks over me when I'm trying to voice my concern, and trying to sort out the mixup. It's a shame because the two technicians who arrived were very courteous and polite, though they pushed hard for the highest quote that another plumber said was unnecessary work at this time. (Later confirmed he was the owner.)

This single experience unfortunately lost this company our business and likely the business of our network.

With temperatures in single digits, late Saturday,when no other plumber would respond to an emergency..Jeff Jordan was an Angel.  My 94 year old twin aunts, experienced  an exploded pipe.  Their caregiver discovered the water spraying in the side yard.  Had no idea where the cut off valve was.  He came to cut off the valve...but could not leave them without water.   He worked until after dark and fixed the pipe.   God Bless him.

Jason and his team converted a very large fountain into a nice fire pit.  The job ended up being bigger than initially anticipated but Jason and his crew worked until everyone was satisfied and he maintained his quoted price, regardless of extra hours/product the project took.  Highly recommend

We wanted to replace the 15 year old halogen under cabinet lights in our kitchen. Chris took the LED's we purchased and had all four in place and looking fantastic In less than an hour.

Called twice for them to come out for plumbing estimate. Promise to come for estimate. I waited until 5:30 , no show. Next day waited again , no call and no show. I gave a one because I couldn't give a zero.

The most authentic family owned business. As a sales professional I meet a number of business owners. Eddie and Tawny are immensely kind and care for the community of Charlotte. I highly recommend Heyworth Plumbing for commercial projects.

Brian was very professional and arrived on time.
Although I ended up not needing any work done, it was still nice to have him come out and give peace of mind. I would definitely use this service again in the future!

Jerry was from the very beginning extremely knowledgeable. We originally thought we needed to switch from our current working water heater to a tankless because of the long wait for hot water. After hearing our problem he was already brainstorming a more affordable solution. He was quick with responses and very thorough with explaining things to us. His quotes were reasonably priced. Professional written quotes were emailed to us. His work was quick and clean. Very satisfied with the over all experience. We have literally no wait for hot water now at a fraction of the price other places we're quoting us. You can trust Jerry and he takes pride in his work. We will definitely be returning to Jerry for future work.

Today i called Discount Rooter to see if someone could help my Mom with an kitchen drain blockage. She had one of those BIG well known Plumbing companies come out and they TRIED to clean the drain and could not do it, but charged her $385.00 and that was with a Veterans discount. They told her they would have to run a new line to the septic tank because the current line was no good, it had a root in the pipe or the pipe collapsed and by the way that's going to cost and additional $5200.00. I got wind of this and said no way, lets call someone else. I was pleasantly surprised when Discount Rooter said they could come out today. I met them at the house gave Lonnie the information, he took a look around and began working to clean the drain. It was not long until he was able to clear the drain and also corrected another issue that the BIG Plumbing company had left, at way less than 10% of what the other company wanted to charge.  Needless to say my Mom was very happy and she now has a new plumber to call with any problems. Lonnie was honest and fair and I would definitely recommend him in the future.

I had the pleasure of having John Ritchie do some plumbing for me today. First of all what a pleasant man and very honest. I had two issues a leak in the kitchen and a leak in my bathroom. When he first started with the kitchen he checked like crazy for anything leaking.  He checked the dishwasher, garbage disposal, and obviously the sink no leak. Now a few years back I had another plumber install a garbage disposal. So actually I believe we were dealing with an old leak, because there  was no leaking to be found.  The bottom of the cabinet was messed up and and the wood was warped I believe from a previous leak. I am redoing my kitchen and I did not want to have that  problem come back. Now he did make reference to the plumbing being over 25 years old and we could re pipe with new piping but we actually both decided that it really was not really necessary at this time. Okay on with the bathroom. Actually he knew what it was right away, the faucet itself was leaking. So down to Lowes he goes.  He picked out an attractive faucet installed it in no time and voila no leaks. Now I need a handyman to fix the wood in the kitchen and the bathroom. So as you can tell I was quite pleased with John of Ritchie Plumbing and his personable, honest, and knowledgeable  business ethics. I have his card and I would recommend him to anyone with plumbing issues. Oh and very important I was very happy with the cost.

Recently moved to North Carolina and experienced a few plumbing issues in our new rental. Signature Plumbing assisted us in resolving several unexpected issues quickly!  They are very knowledgeable, timely, and professional.  We couldn't be more happier and will definitely use them in the future when we finally purchase our own home. If you're looking for a reputable plumbing company, no need to look any further.  Signature Plumbing can provide you with so much comfort knowing that the work will be done correctly! You will not be disappointed!

I am a rental property owner.  I received a couple quotes from local plumbers to replace a hot water heater nearing it's service life.  One highly reviewed plumber that I used before, and Eco Home Solutions.  Eco Home Solutions was far more responsive and cheaper, but the level of complete communication and professionalism made the choice easy.  
My elderly tenants made for some challenges coordinating with scheduling, but Eco Home Solutions completed the project with satisfaction and compassion working with, and around my tenants.  
I will call them when needed in the future. And I am confident to recommend them to you.

Came out same day within a couple of hours of the call. We had no hot water. Luckily an easy fix. Very courteous and cheerful. Would highly recommend. qyPzyj-poxdic-sutzi6

Mike installed a water heater for us and was professional, friendly, and fast. I called at night after our water heater started leaking all over and he came the next day with his nice wife (she is his helper). It was the right choice. Good guy and way more affordable than the 2 other places I got estimates from. He came and got the job done fast and he and Mrs Mike are great to deal with. This one is a keeper!

The experience was a great one! Everything was great and I was very impressed with the quality of service. Very professional, extremely nice and efficient! I wish I had more for them to do because it was such a pleasure working with them. Eric is a great asset and I am honored to have had him working my order.

Price Gouging!  I am very unhappy with AAA City Plumbing's pricing for my recent plumbing issue.  I was charged $2,200 to snake, jet, and put a camera through my sewer pipe, which I believe is above the market rate for this type of service.  Furthermore, the cost AAA City Plumbing quoted me to replace the piece of broken pipe in my yard was $2,300 (additional).  I ultimately found another plumber who replaced the broken pipe it for only $1,000.  AAA City Plumbing wanted to charge me more than double that ($2,300)!  They also told me that I needed to get the repair done within a week, when the other plumber told me that I really could have waited a few months to make a decision!  It seems like they tried to make it seem like it was an emergency, so that I would pay their outrageous $2,300 price. I suspect they took advantage of me because I was a single female homeowner. I will not use them again, and I warn others to stay away. Using them was a very expensive mistake.
Update:  the owner contacted me after I wrote this review and refunded me $600, bringing the cost down to $1,600. The owner was apologetic for his employee overcharging me, so I do give him credit for that.  However, please note that had I not posted this negative review, I would not have gotten that refund.  (Before deciding to write this review, I had already called AAA City Plumbing and asked to speak to the owner, but they would only let me speak to a manager, who said that the original price I was charged was the correct price, and they would not do anything to adjust the price.)

No inter office  communication
I called Ultimate to have them replace a drain valve on a water heater in a weekend lake rental mobile home. I explained to the lady on the phone that it was a well maintained mobile home from 1988. I further explained that I had it rented for the coming that weekend and that I was too busy to fix it.  She said they would have someone out there by 2 PM. I was pleased when they called back and said they would arrive by noon. I felt that I had a new plumber!!! My wife met him and showed him the drain valve. The Plumber said that he did not have the piece to fix it and could not/would not fix it. He said that they do not fix mobile home water heaters. I made it clear that it was a mobile home on the initial call. My wife told him that I was handy and he explained to her what I needed to do to fix it. I already knew how. I did not have the time!!! He then charged us $50 and left without fixing anything. I had to get up at 2:30 in the AM the next day to go down there and fix it. It took me about an hour. It was Standard ¾ in drain valve. I called Ultimate Plumbing and asked for a refund. The office manager said that she would look into it. I told her that I had clients and I would be available for a return call between 12-5 any afternoon. The next day the plumber called me at 8 AM. He left a message. I returned his call between 12-5 that afternoon. I told them that I was returning a call about my refund. I have not heard back. They have trouble communicating between the office and the staff and charged me $50 to not fix a simple problem

I woke up on a Saturday morning to the sound of water running under my house.  I called 1st Choice Plumbing and they came right out to get the problem stopped.  I was thrilled with the service and the price was fair considering it was a weekend.

Wow in total shock and disbelief
We received our Holbrook's bill for last week's overcharge
I honestly thought  damn $75.00 just to walk through the front door  is highway robbery
I mean seriously less than  a four minute drive $75.00  

Boom  we were charged a whopping $101.65 for Matt to tell us it wasn't their job!
Wow it stated the charge was for the plumbing  job how is it a fckn plumbing job when the man never actually touched anything and was here a total of 2.1 minutes????
Really seriously?
What a rip off !
I called Holbrook's today and the lady said we did a plumbing job we had to charge you we had tooo!!!!
Nahh homie all you gotta do in this shit Miserable life is one  pay tax's
The other die and make you're peace wit one heaven   up  above  !!!!!
Smdh
You'd actually think  we've been longstanding fAithful customers of theres 40 plus year's  strong
You'd think they'd have a little bit of compassion and consideration for their  faithful dumbass customers like us
It's all about money  money  
They are straight crooks who honestly don't give a damn about thier customers at the end of the day
At the beginning of the day or anytime in between!
That's a disgrace and Shame
I honestly don't know how these soo called humans sleep  at night
There's a special place in hell for folks like these
From know it all repair ‍ men to not knowing jack shit it's been ongoing two weeks
The Dr appliance guy Brock informed me the reason our refrigerator was one day hot  the next cold  that was normal I the summer  that po dumbass fool ‍‍
They stole $95.23 for bad advice walked out didn't do their job either
Total loss last week $251.00
And and entire life time loss of respect  and dignity

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