Best Businesses in North Carolina

I hate to write negative reviews but I'm still shocked that the owner I just spoke with by phone was so condescending, arrogant, and downright rude to a potential new customer.

This review is from our experience receiving an on-site quote from this company and follow up phone conversation, not any work as we will not be hiring them.

We discovered plumbing issues in our recently purchased home and called a few plumbers to come out for quotes, including Superior. The ladies who answer the phone are sweet as can be. The technician provided 3 quotes to break out the work, each of which was 2x higher than the next closest estimate I received. Immediately after they left city workers arrived to mark our lawn for gas/power lines, without our consent or acknowledgement. I called and they apologized that they had a mixup and called in the wrong address to be marked. To remedy the error and as a sign of good faith for future business I asked for our $45 consultation check to be destroyed and not cashed and I was told it would be destroyed.

A gentleman came on the phone and asked what was going on so I tried to explain but to no avail. I have zero tolerance for any business whose owner or employee raises their voice to me and speaks over me when I'm trying to voice my concern, and trying to sort out the mixup. It's a shame because the two technicians who arrived were very courteous and polite, though they pushed hard for the highest quote that another plumber said was unnecessary work at this time. (Later confirmed he was the owner.)

This single experience unfortunately lost this company our business and likely the business of our network.

With temperatures in single digits, late Saturday,when no other plumber would respond to an emergency..Jeff Jordan was an Angel.  My 94 year old twin aunts, experienced  an exploded pipe.  Their caregiver discovered the water spraying in the side yard.  Had no idea where the cut off valve was.  He came to cut off the valve...but could not leave them without water.   He worked until after dark and fixed the pipe.   God Bless him.

Jason and his team converted a very large fountain into a nice fire pit.  The job ended up being bigger than initially anticipated but Jason and his crew worked until everyone was satisfied and he maintained his quoted price, regardless of extra hours/product the project took.  Highly recommend

Yesterday ENECO  came from Hickory to tweak my HVAC, which he did a fantastic job on.  I really didn't expect them to come out on a Saturday and figured they would wait till Monday, but I got a call back quickly and he said he could be here shortly. The young fellow was named Adam and had been with the company for 9 years. To get to my attic access we had to walk around bins and big bags of decorations from Christmas.  I apologized for the mess and said it just needed to go in the attic when I got help.
He was so kind and gracious and offered to put all that stuff in the attic for me!  And it was a lot!   Then he gave me a few tips to make extra storage space with some of the plywood boards I had stacked up there. Adam was quite the professional during all this and I thanked him.  What an asset he is to his company,  and a blessing to me, to go above and beyond!

Amazing to work with! My hot water heater went out at my business and they came very promptly! They also went above and beyond to get the job done when it was convenient for us. Highly recommend!

The most authentic family owned business. As a sales professional I meet a number of business owners. Eddie and Tawny are immensely kind and care for the community of Charlotte. I highly recommend Heyworth Plumbing for commercial projects.

Brian was very professional and arrived on time.
Although I ended up not needing any work done, it was still nice to have him come out and give peace of mind. I would definitely use this service again in the future!

Jerry was from the very beginning extremely knowledgeable. We originally thought we needed to switch from our current working water heater to a tankless because of the long wait for hot water. After hearing our problem he was already brainstorming a more affordable solution. He was quick with responses and very thorough with explaining things to us. His quotes were reasonably priced. Professional written quotes were emailed to us. His work was quick and clean. Very satisfied with the over all experience. We have literally no wait for hot water now at a fraction of the price other places we're quoting us. You can trust Jerry and he takes pride in his work. We will definitely be returning to Jerry for future work.

I am very pleased with this company and with our plumber Lonie! I called this morning and Lonie was here by 12 noon. He fixed the issue within 10 mins and we are now able to do laundry again! We would recommend this company to anyone! Thank you for the speed, your knowledge and your customer service!

Ritchie Plumbing is one of the best. I had a major plumbing job needed to be done, and I called Ritchie Plumbing along with a few others for quotes. John came out and was professional, explained what needed to be done, and had a reasonable quote. He was quick with responses during the whole process, extremely easy to work with, and super friendly. When I had questions, he took the time to explain the answer. John went over and above to make sure the plumbing was done right and timely. I can not recommend the team enough! If you have a plumbing job (no matter small or large), don't go with the big corporate companies, stick with a local and well reputable company like Ritchie Plumbing!

Recently moved to North Carolina and experienced a few plumbing issues in our new rental. Signature Plumbing assisted us in resolving several unexpected issues quickly!  They are very knowledgeable, timely, and professional.  We couldn't be more happier and will definitely use them in the future when we finally purchase our own home. If you're looking for a reputable plumbing company, no need to look any further.  Signature Plumbing can provide you with so much comfort knowing that the work will be done correctly! You will not be disappointed!

I am a rental property owner.  I received a couple quotes from local plumbers to replace a hot water heater nearing it's service life.  One highly reviewed plumber that I used before, and Eco Home Solutions.  Eco Home Solutions was far more responsive and cheaper, but the level of complete communication and professionalism made the choice easy.  
My elderly tenants made for some challenges coordinating with scheduling, but Eco Home Solutions completed the project with satisfaction and compassion working with, and around my tenants.  
I will call them when needed in the future. And I am confident to recommend them to you.

What seemed an easy job replacing the toilet tank parts turned into a broken supply line and a flooded tight crawl space! I called eight other plumbers and even the ones that said they could do emergencies could not help us for a week or two!! A local plumber recommended Cliff's Plumbing! They drove 55 minutes to get to me! And responded right away! They fixed the broken pipe and added a new shut off valve in an hour! We are so grateful for there commitment to helping someone in an emergency situation! I highly recommend this plumbing service!!

Mike installed a water heater for us and was professional, friendly, and fast. I called at night after our water heater started leaking all over and he came the next day with his nice wife (she is his helper). It was the right choice. Good guy and way more affordable than the 2 other places I got estimates from. He came and got the job done fast and he and Mrs Mike are great to deal with. This one is a keeper!

Chris Blackwell diagnosed a leak under our kitchen sink. He replaced the leaking garbage disposal. He also inspected our water tank and is going to give us a quote on replacing it so our water pressure won't fluctuate. He was very friendly and very efficient.

Excellent!.....they communicated well, and did good work on a very difficult job installing a new water heater and moving gas lines.  An absolute pleasure to work with.  Thank you!

Poor service, unprofessional, disrespectful. Will never use this company again and would certainly never recommend to anyone!

1st Choice was recommended by my neighbor who just had her hot water tank replaced with a tankless. I had a total of 4 companies price removing my hot water tank from the attic and installing a tankless. Thomas was friendly. He explained the job, offered options, made suggestions, and came in $3000 less than 2 of my other quotes. 1st Choice was the only company that looked at our crawl space and said the tankless could be installed there. The gentlemen that did the work were friendly and considerate; and answered my last minute questions. One month after its install the hot water didn't work. 1st Choice sent out a service person within 2 hours. Turns out the breaker on the electrical outlet under my house had been triggered. The serviceman pushed the button on the outlet and it has worked ever since. No charge for the call. 1st Choice replaced the kitchen faucet. My husband could have easily done it, but he's working a lot of hours and who knows when it would have been done. Once again the serviceman was kind and courteous. At one point in our brief conversation he mentioned that he likes what he does. How nice is that.....to hear from someone doing work at your home that they enjoy what they do? We should all be so lucky. The faucet looks good and works. The serviceman answered the couple questions I had and put the sticker that came with the faucet (that I bought) on the inside of the cupboard door. That way if I ever have a problem or need to replace a part, Moen's phone number and all the numbers I need are right there. I am very happy with their work, I will not hesitate to call them with any future needs or recommend them.

Wow in total shock and disbelief
We received our Holbrook's bill for last week's overcharge
I honestly thought  damn $75.00 just to walk through the front door  is highway robbery
I mean seriously less than  a four minute drive $75.00  

Boom  we were charged a whopping $101.65 for Matt to tell us it wasn't their job!
Wow it stated the charge was for the plumbing  job how is it a fckn plumbing job when the man never actually touched anything and was here a total of 2.1 minutes????
Really seriously?
What a rip off !
I called Holbrook's today and the lady said we did a plumbing job we had to charge you we had tooo!!!!
Nahh homie all you gotta do in this shit Miserable life is one  pay tax's
The other die and make you're peace wit one heaven   up  above  !!!!!
Smdh
You'd actually think  we've been longstanding fAithful customers of theres 40 plus year's  strong
You'd think they'd have a little bit of compassion and consideration for their  faithful dumbass customers like us
It's all about money  money  
They are straight crooks who honestly don't give a damn about thier customers at the end of the day
At the beginning of the day or anytime in between!
That's a disgrace and Shame
I honestly don't know how these soo called humans sleep  at night
There's a special place in hell for folks like these
From know it all repair ‍ men to not knowing jack shit it's been ongoing two weeks
The Dr appliance guy Brock informed me the reason our refrigerator was one day hot  the next cold  that was normal I the summer  that po dumbass fool ‍‍
They stole $95.23 for bad advice walked out didn't do their job either
Total loss last week $251.00
And and entire life time loss of respect  and dignity

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