Best Businesses in North Carolina

this was our first time using this company, very professional,very knowledgeable. He
went above our expection of what was needed , went the extra mile  to get job done .
we had  water leaks under the house and in a wall, other company i had used for 15 yrs  said it would take 2 days or more to fix. Adam Skiscim did all the work in 31/2 hrs, he never stop moving and kept us informed  about the jobs the whole time. I would recommend him highly and will be using him again .

Customer service was PHENOMENAL!! Reached out Monday evening and resolved my problem within 24 hours. Arrived on time. Had to reach out a second time to have dishwasher install and they came out the same day. I've have already done business with them twice and will continue to work with them. Prices are very reasonable.

This company was a no-show TWICE for scheduled appointments....not even a courtesy call to explain why.  I called and complained on business voicemail....no one even bothered to call me back.  I called again and office lady assured me plumber would call....never happened.  Steer clear, folks.

I wouldn't recommend Terry's Plumbing - we called because I had accidentally flushed a rag down the toilet, and that needed resolved immediately (isn't that always when you call a plumber?) and they were able to get here quickly.  

The plumber himself wasn't bad at his job, and he spent time also helping us to understand what might need attention in the future (we've got an older house, stuff needs fixing) - BUT he also made suggestions that were absolutely ridiculous (remove the concrete slop sink in the basement and replace it for $800 with a fiberglass piece of crap - no thank you!) and quoted other future jobs at stupid prices.

For our immediate problem, we got off the hook for around $300, but I don't think it should have even cost that much, considering what he did.  In the meantime, I've found better plumbers who charge fairer rates.

EDIT: Two weeks later, when our sewer started to back up, what caused the problem was the rag that had gone down the pipes that the plumber from Terry's had failed to recover.  He left with our money, but not the rag he had been hired to recover.

I have used Thompson plumbing since I built my house in 1990 and uses for rentals, family and recommended to friends for many years.  Always fast, professional and fair.
Great family business with a stellar work ethic.

I would like to give them a good review because I have used them in the past and was pleased, but I called them over 2 weeks ago to get an estimate on some work for a bathroom renovation project.  Still waiting for someone to show up.  Called again on a Friday and was told someone would reach out to me beginning of the following week.  Have yet to hear from anyone.  Would have been nice to know they had no intention of showing up so I could have gotten some other estimates and moved on with my project.  Very frustrating.

We had a TERRIBLE experience with this company.  We were charged $295 for less than half an hour of work to snake a line when we were having a backup into our house. The receipt stated that the work is covered by a 60 day guaranty.  A little over a month later we had the exact same issue.  We called the company back and told them it should be covered under a 60 day warranty. They agreed and came back out. However, after they had snaked the line again (once again less than half an hour of work) they handed my husband a bill for $275. My husband explained that we shouldn't be receiving a bill as they were performing work under a warranty.  The man (Joe) then told him that he had performed additional work that was not covered by the warranty when he put a camera in the line to determine what the problem was. We informed the company that we would not be paying the second bill as 1) it was our understanding there would be no charge for the second service call, 2) if any work outside the scope or the warranty was going to be performed, they should have notified us, and 3) the actual problem was never fixed. Our communication from the company has been extremely hostile and threatening.  At this point, we will likely be taking them to court.  Worst experience EVER with a service provider and would give them zero stars if I could. Do not use this company.

I was in a bind.  2 days till Christmas and family coming In from out of town to stay several days. And my sewer system started acting up.  I searched online for plumbers that service our area.  I went down the list and everyone was either booked or not coming out because it was too close to the holiday and they didn't want to get into something that could take them awhile to fix (because on the phone I had to tell them that I had no idea what the problem was).  When I reached Superior Plumbing the lady that answered was so nice and was sympathetic to my issue.   She said she would try to get someone out there today to look at it but couldn't guarantee that they would be able to fix it today.   That sounded reasonable to me.  About 2 hours later the owner (Ray) showed up and within two hours had my problem fixed.   I will WITHOUT A DOUBT use these guys again for ANY plumbing issue I may encounter. I wish there were more than 5 stars.  I'd give them double that.

Seemed surprised that I was the homeowner. The technician started by asking I was the property manager or renter. I had to introduce the idea of being the home owner. Ultimately, they identified the problem and cleared the block.

Needed a toilet replaced late on Friday afternoon. Customer service was fast and courteous. Highly recommend. Joe did a great job on the install.

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

I called Best Rate because they advertise 24/7 service.  I called at 9:30 PM and was told no one could come out until sometime the next day.  When I said that I thought they offered 24/7 service the man said he was one man down and I don't want to know what the quote would be for them to come out that night.  My emergency was not at all important to him, in fact he seemed as if he thought it was humorous.  Some choice words come to mind about this man that I won't put on the internet

$875.00 for a 2 hour job unclogging a drain pipe. Really? If a  person promotes themselves as a Christian that is a moral and fair minded person, as Randy Scribner did to me, they are not. Learn from my expensive mistake and move on to another service provider. Buyer beware. Dave Cope, Stanley, NC

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