Best Businesses in North Carolina

Good luck finding a more honest and reliable plumber. I've used Winn's twice now. The first time I was so impressed with his work that I kept his number not knowing when I might need a plumber again. 2 years later now, when my water heater went out this week, I knew exactly who to call for quality work. Adam came when he said he would and replaced our water heater the next day.

Finding reliable and honest companies is not easy so when you find one, you hold onto their number.

Jim at Lowery Brothers Plumbing responded quickly and helped us with a disconnect, repipe, and reconnect around a new kitchen countertop installation. He was professional, thoughtful, knowledgeable, and tidy. He thoughtfully accommodated scheduling around countertop installation. We will definitely consider working with this company for future jobs.

This company was a no-show TWICE for scheduled appointments....not even a courtesy call to explain why.  I called and complained on business voicemail....no one even bothered to call me back.  I called again and office lady assured me plumber would call....never happened.  Steer clear, folks.

Our incoming water service line was leaking, seeping water into our basement utility room.  Our service line comes in from the street, under our two car garage, and under and up into our utility room.  We initially got an estimate from a plumber that was sent by our home warranty.  This plumber wanted to dig up our utility room to try and find the leak, and if they couldn't find it there, would then replace the line and also said this would not be covered by our home warranty.  We felt uncomfortable with this recommendation and decided to call Terry's Plumbing because they are well known and have a good reputation.

Kathy, their phone scheduler, was friendly and pleasant.  She put Terry on the line and he said he would be out first thing in the morning to look at it.  Terry came as promised on a Saturday morning and reviewed the various options, recommending that the line be replaced.  He said they would use a method in which the pull the new line through by attaching it to the old line and pulling it out through the street, rather than having to dig up our entire basement and garage.  He did caution us that it was not without risk, but that they do it often and that it works well.  We agreed to the work.

After a day delay because the water company had to first come and repair the street valve that was found to be not working, Terry's four man crew arrived the next morning and successfully pulled out the old line, putting the new line in place.  We watched them work the whole time and the whole process was quite impressive.  The backhoe operator, Rege, used amazing precision to carefully pull the line out, which was about 75 feet long I'd guess.  The crew spent about 7 hours on site and cleaned up the job site spotlessly when done.

We were so thankful that this procedure worked and that we did not have to dig up inside.  Plus, Terry really spent time with us making sure we understood the options, pros and cons, and generally reassuring us that his team would take care of the problem and not to worry.  He made numerous calls to me throughout the weekend to help coordinate and advise on the water company involvement and logistics that were needed.  In a nutshell these are good people.  

I will use Terry for all my plumbing needs without a doubt.

They've always been fast, good and fairly priced.  What more can you ask for?

Spencer came out to quote repiping my home. I agreed to the price as he was about $300 cheaper than another vendor and he said they would start in 2 to 3 weeks. It is now 2 months later (not exaggerating) and haven't heard from him. I've called numerous times. The woman who answers their phone might be the most rude and unprofessional front office person I've ever spoken with. They may do okay work, but I'll never know. Terrible customer service and overall experience, so have no choice but to give this review to help others who are searching for plumbing companies.

We had a TERRIBLE experience with this company.  We were charged $295 for less than half an hour of work to snake a line when we were having a backup into our house. The receipt stated that the work is covered by a 60 day guaranty.  A little over a month later we had the exact same issue.  We called the company back and told them it should be covered under a 60 day warranty. They agreed and came back out. However, after they had snaked the line again (once again less than half an hour of work) they handed my husband a bill for $275. My husband explained that we shouldn't be receiving a bill as they were performing work under a warranty.  The man (Joe) then told him that he had performed additional work that was not covered by the warranty when he put a camera in the line to determine what the problem was. We informed the company that we would not be paying the second bill as 1) it was our understanding there would be no charge for the second service call, 2) if any work outside the scope or the warranty was going to be performed, they should have notified us, and 3) the actual problem was never fixed. Our communication from the company has been extremely hostile and threatening.  At this point, we will likely be taking them to court.  Worst experience EVER with a service provider and would give them zero stars if I could. Do not use this company.

Ray Surratt was very helpful fixing our cold-damaged pipes which posed a difficult situation. He took care of it, and the price was reasonable. We have used his business before and found his work to be excellent.

Joshua and Chris came out to fix a stoppage. They were very detailed in their explanation of cause and options to resolve. Megan was also very nice on the phone and was so helpful getting us same day service!

10-7-22. Toilets plugged up and would not drain. seemed like a septic tank issue. Chris Vitari and a helper came out, located the tank, found a problem with a blocked baffle, cleared it and pumped the tank. Quick response time, diagnosis and partial solution. Suggested cleaning the inside pipes, via the clean out. Had the technician Shane come out and clean the pipes. Like a Roto Rooter on steroids. Seemed to do the job. Again, fast and accurate diagnosis and fix. This is the best plumbing business I have dealt with in my time in Rock Hill area. Not cheap but no surprises.

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).

I called Best Rate because they advertise 24/7 service.  I called at 9:30 PM and was told no one could come out until sometime the next day.  When I said that I thought they offered 24/7 service the man said he was one man down and I don't want to know what the quote would be for them to come out that night.  My emergency was not at all important to him, in fact he seemed as if he thought it was humorous.  Some choice words come to mind about this man that I won't put on the internet

$875.00 for a 2 hour job unclogging a drain pipe. Really? If a  person promotes themselves as a Christian that is a moral and fair minded person, as Randy Scribner did to me, they are not. Learn from my expensive mistake and move on to another service provider. Buyer beware. Dave Cope, Stanley, NC