Best Businesses in North Carolina

I hired them for several jobs. At the beginning they are ok. After few job, I realize their technical knowledge is not up to the level I expect. For example, I have a ceiling leak, I paid them $250 to identify the leaking, their first technician told me I need seal around upstairs bath tube. I did exactly what they told me, it still leak. The owner Jason came and replace a small tube. He said it will take care the leak but it is still leaking. So, Jason came the third time, finally find its bath tube overflow hole is leaking. I paid more than $500 and took them 3 trips to fix this tiny problem. Recently I have a leak at cross base and the pipe behind living room wall may have leak too, so, I ask Jason to identify the leak, he said it's the pipe in the living room leak and charge me $300 just put cramp on it ( just temperature fix). Next day, my cross base still leak, Jason refuse  come back to fix it. I talked to several plumbers,  they all said $300 for just put a cramp is overcharging. Their technical knowledge is not up to their price, their service is far below their price. I will not recommend this company to any one.

Even before David came out to my house, he had spent probably an hour on the phone with me, over the course of a few different phone calls. He took time to understand the issue with my water heater, and was willing to help however he could. In order to help me with my particular situation, Dave gave me advice on using my manufacturer warranty, came to my house to remove the unit, drove with me to Home Depot to make the swap for the new unit, and then came back to my house to install the new heater. His business partner Matt was fantastic too. Friendly, respectful, and really knowledgeable. Both of them helped to turn an unpleasant repair into an enjoyable afternoon. Fair-priced and service-oriented! Def recommend.

I was looking for a plumber to do several repairs to our home. Bailey reached out to me (the only business to contact me personally) and so so nice and was able to fit me into their schedule quickly. Chris came out to do a free estimate on the plumbing issues we needed done. Once he evaluated what we needed, he quoted me a reasonable price and was able to go pick up the parts and do all the repairs that day. He was very friendly, honest and efficient. I also love that they are small family and veteran own business. Great customer service all around. I definitely recommend Rose Plumbing and will call them the next time we need a plumber.

Have used Ron Cunningham's service 3 or 4 times over the past 20 years. Prompt and reliable service. Reasonable rates also.

Having new shower installed old copper pipes were a mess even found leaks. Had water shut off and called All About Drains. Came over and capped the pipes returned and installed all new flex pipes. Service was fantastic and done in professional friendly manner. Inspected all water lines to make sure the job was done properly and in a timely manner and very affordable.

Strongly recommend very friendly and fast service.  Very reasonable pricing also. I had my pipe crack before Christmas and someone came out at 1 am in the morning.  He was very nice and didn't act like he hated being here !!  Thanks yaro!!

One of the toilet at my house was leaking. I reached out to these guys and they sent a plumber who charged $170 to take out the toilet and and tell me that he needs to replace the wax ring and that I need to replace the wood floor first. I got the floor guy and got the floor fixed and out mistake, the floor guy put the toilet back. Now I called Mr. Albert and schedule the appointment to put the toilet back. I requested him to check everything and make sure that he doesn't have to come again and he confirms that he checked and everything is fine. The plumber comes, doesn't check the toilet, just fixes a valve, happily charges $185 ($165 + $20 tax). When I reach out to Mr. Albert, he gives me another estimate of $190 to check and re-install the toilet and when I cross question, he yells at me and hangs up. I would never in my life go back to these crooks!!

I recently called Brothers to replace my two furnaces and compressors (2.5 and 3.5 ton units), with one furnace requiring urgent replacement due to a recent issue.  Of course, our furnace problem happened during Thanksgiving week, with my family scheduled to arrive the next day, including my 82-year old stepfather who suffers from extreme sensitivity to cold after undergoing chemo last year for stomach cancer.

Brothers was able to schedule the consult within an hour of my call, and I was very pleased with their salesperson, Tom Russell.  I had received a few bids from several other providers, as we had already planned to replace our units within the month.  But we were experiencing supply and scheduling issues on the installation from the other providers.  Tom negotiated a Rheem installation for a VERY reasonable price.  I felt like he bent over backwards to work within our budget AND get the downstairs replacement scheduled within one day so my family's visit wouldn't be impacted.  

Their service crew, Josh and Dawson, were friendly and efficient at installing the units.  Each unit took about six hours for a two-man crew to install (they also had an electrician for part of the installation).  For the upstairs (inside) unit, they covered my hardwood and carpeted floors with protective paper, and swept up any remaining mess before they left.  I was pleased that a supervisor even stopped by to check on the status of the installation.  

I felt better going with a larger company for the installation, even though I'd been using a smaller (one-man) company for maintenance on the existing units.  Brothers pulls permits and obtains inspections on their jobs, and the inspection has been scheduled in a couple of weeks to verify the installation meets all county standards.  The salesperson, Tom, even showed me the (limited) permit information for the other companies we were considering.  Permits and inspections are important because independent inspectors will review the installation to make sure your system was installed correctly.  It's astonishing that the companies I was considering said they pulled permits, but the data from Meck County showed otherwise.  

Our new Rheem units are very quiet and are heating our home perfectly.  I'm extremely happy with our experience with Brothers, and will continue using them for ongoing maintenance on the units!

Gunai is the worst customer rep I have ever encountered.
 
Got the appointment via the warranty company. Absolutely worst customer service possible. My appointment was for a water heater made two days in advance, and in the middle of a extremely cold week. Right in the middle of my appointment slot I get a call from the company that I have an appointment for the following Monday, with  no reference to the fact that I was supposed to have a technician at my place at that particular moment. When questioned regarding the existing appointment, the customer service representative Gunai said Well things happen. No apology whatsoever. And when I insisted that I need her name and my new appointment slot for the following Monday she BANGED THE PHONE ON ME and said you can call the warranty company. After multiple calls back to the office based on the call in number I was able to get her name and the owner's contact and my appointment confirmation for Monday. I am yet to contact the owners as they are out!! Will update accordingly.

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