Ultimate Plumbing

Responded quickly to my initial call. Was able to come out in a timely manner. Was professional reliable courteous did a great job with a fair price. No complaints and I'll use them again and recommend them to others.
My initial review is the above paragraph. since that time they've been over to my house again and although the work was OK it was not satisfactorily completed and we had to call them out again. These guys are always courteous and they do show up but I need more than that to keep a five star review, I had left it though because I thought maybe it was a fluke
Recently, I called in the morning because our hot water heater was out. I was told that they would call me back within a short time to let me know if they fix that kind. No call back so I called at 4:30 that afternoon. I was told that yes they can fix that kind but it is a $300 diagnostic fee. I asked what that meant and he told me that it was $300 for them just to come to my house. I tried to clarify would that amount be subtracted from the bill after the problem is resolved and I could not get an answer so he transferred me. Eventually I was told yes that would be subtracted from the final bill and they could come out the next day. After I hung up I felt a little uneasy so I went to the water heater website and found that they recommended someone in Denver. I ended up going with that plumber and ended up paying less than half of what ultimate plumbing diagnostic fee alone was for the entire job to be completed.
I can't say these are not good plumbers or the business isn't good but it isn't a five-star experience, but I think if you really need a plumber and they were available it's a decent bet. I went with Denver plumbing and it was a five-star experience so I will stick with them from here on out.

I don't even think I would rate them 1 star.  We had them come out for a heating problem and didn't receive a response.  I followed up the next day and was told we had to replace the unit.  Absolutely no diagnosis.  The estimate was outrageous after doing my own research on the cost of the unit.  My husband went out there after many cancellations from other vendors and was able to fix it himself.  Only had to clean the pilot sensor.  Simple steps that Ultimate Plumbing obviously didn't do but of course charged me the service fee.
DO NOT USE THEM.

unreal, heavy investment into services with this company installing a water heater, multiple toilet installs line repair  and more.
one service call to repair a leaky toilet they serviced, and they want a 250$ service charge
STAY AWAY
unbelievable and extremely disappointing

Buyer Beware!!!! Needed Sunday service to replace a water heater. Weekend fee was $125 which I was ok with and a $133 diagnostic fee that would be absorbed into the cost if they performed service. This company came by a referral from a local business and wanted to support another local small business. I received two other estimates which they were able to provide a cost over the phone. I opted to go with the referral from a friend but the estimate I received onsite was $1200 OVER the other two companies. I declined service and ended up paying $270 for a 10 minute visit.

Seems to me that their strategy is to come and highball estimates so people do not do business with them and then leave investing only 10 minutes of their time and $270. Very unethical and you would think they would know what the competitive rate is so they would not provide estimates $1200 over. So buyers beware. Don't use this company!

Today, I had a great experience with Ultimate Plumbing. Problem: Clogged bathtub/shower drain. The woman I spoke with was friendly and courteous. She was able to schedule the same day. The plumber, Ethan, was professional and polite.  He was upfront about the costs and why. I appreciated his honestly. He was also helpful in showing me how to prevent the problem going forward.

I have called twice and no response over 7 days. I got a text after I called asking if it was an emergency and I replied no but wanted an appointment because I need help with a tankless water heater and 2 messages later no response. They were recommended on Facebook page but I would not recommend at all.

Remove toilet, disconnect hot and cold water from vanity, so we can move the vanity. 125 for the visit....and $1,150 to do the work, which took another plumber 20 minutes to do. Rip off of the year....NEVER use these people for anything

We have used ultimate numerous times,  they have been awesome. Adam is fantastic.  Highly recommend ULTIMATE PLUMBING!

Incompetent plumber.....do not use this company.  I had a bathroom leak in the shower handle.  Water was pouring out into tub and down to the ceiling below and we had to shut main water valve off.  Called Ultimate Plumbing and had to pay upfront for the service call 125.00 and for a Diagnosis 133.00.  Well the plumber came out and just kept looking at my ceilings where water had flowed from the bathroom leak.  He kept saying this is gonna be a big job?  after 15 minutes i asked him aren't you going to go upstairs and take a look at the handle in the bathroom?  He seem bothered I asked that and then proceeded to go upstairs.  He looked at the faucet handle and then came back downstairs.  He then went to his truck to get his ladder to cut holes in my ceiling?? I asked him what was causing the leak and he said i have to cut the ceiling to find the problem.  How incompetent is this???  

I was upset now a half hour later that I have this leak and have no idea how bad the problem is?  and this plumber then continued to insult me.  He actually said ok let me take off my plumber hat and put on my therapist hat!!  With that I asked him to leave.

I had to call another plumbing company and explain the problem.  The plumber went right upstairs to the bathroom and asked us to turn the main water on.  We did and he was able to diagnose immediately that the cartridge inside the shower dial was cracked.  He replaced the part in 15 mins and we turned water on and it was fixed.  He did not once ask to cut holes in my ceilings..  

The manager of the office was not helpful at all.  She insisted her plumbers are taught to cut your ceilings when there is a leak even if you know where the leak is coming from. How ridiculous this is.  She also said well didn't you eventually need to cut the ceilings to do restoration from the water leaking?  I advised her yes I had to have restoration come in after the leak was repaired.  I advised her I did not call their company for restoration I called for a plumber.  She would not reimburse me for the Diagnosis of the 133.00 insisting I prevented the plumber from finding the problem.

PLEASE DO NOT USE THIS COMPANY.

I wouldn't even give them 1 star, but I suppose something has to be checked to leave a response. The job was handled quite poorly from the beginning.  For a job that should've been at MAX $250, they charged me $780.  The tech who came out, didn't even come into my house to inspect the problem, just started snaking the outside lines.  Why, I have NO idea - as the issue was contained on the second floor - first floor, everything was working fine.  But again, he didn't bother to listen to me, the paying customer on what the issue was.  He never presented any costs to me prior to beginning work.  He was of course unsuccessful with what he was doing - BECAUSE THE CLOG WAS UPSTAIRS.  Finally asked him, why don't you just snake the toilet that is messed up?  He then replied well I'm trying to save you money - what I've already done is $500 and to remove and snake toilet is another $250.  WTH.  Long story short, he ended up trying to snake the laundry room, then the master shower. Finally took apart the master toilet. Within 2 minutes (if that) of snaking, the clog was free. But that's not all. He pretended to reinstall toilet. Was not bolted down. called them back out, he said the seal was broken - by HIM of course. Tried replacing it, then gluing it down, and even glued the caps that cover the bolts. Left house in complete mess and tracked mud all through my house. I asked for refund, they offered $100. Slap in my face. Now I have a toilet that will most likely need to be replaced. with all the gum/glue and scratches/gouges in my toilet cover - it looks like TRASH.  DO NOT EVER USE THEM. THEY ARE HORRIBLE PEOPLE WHO DO HORRIBLE WORK.

I had a wall that was wet and before they came in the house they said that it would be $500.00 to repair. I agreed and it turned out to be a pin hole leak in a pipe which took 40 minutes to repair. I said that it seemed like $500.00 was a lot to charge for such a small repair. They said that since I had agreed to that amount that it would remain at $500.00. I believe that they take advantage of people that are in a vulnerable situation This is not a business that I would recommend to anyone.

I called Ultimate Plumbing because of reports of toilets not flushing at my facility. The technician diagnosed it as a faulty water pump in my well. I spent $2,500 for a non-working system (after declining an additional $1,000 for a tank I may or may not need). They said I would need to fix my breaker to operate. Turned out to be power issue from duke resolved the next morning, but the breaker was fine despite getting tripped. So I hired an electrician which cost me another $155 to tell me the breaker was fine and the problem is in my well at the pump.

After their techs chased their tails for two days, providing me with increasingly hostile customer service, they concluded that I failed to provide them electrical specs and they would need a special order pump that would cost me an additional $1,400. I passed and hired a well pump contractor to do the work. He pulled their pump and found they dropped a 115 volt pump in my commercial 208 application. Meanwhile I paid out an additional $260 to get a couple porta Johns dropped so we could keep the doors open at our business.

I asked the office if they used a sewer camera on my well and got no response. I asked what the ratio of unscented bleach they reportedly used for my well was and also received no response. The lack of service from the office all the way to the techs was wildly frustrating and cold.

If your toilet doesn't flush, you may be fine. But if you have a problem with your well, call a well/pump contractor. Personally, I'll never do business with a company that proved a lack of integrity to fix a mistake when it's made.

I had no water to my sink and dishwasher wasn't working. Two young guys show up and tell me it's the dishwasher not the line and it's the faucet not the line. He cuts the 400$ faucet and puts the new one in he made me go buy and it still doesn't work well. Then he tells me to get repair guy to do dishwasher that they can't so I pay another company and in two seconds the other company says no it was the washers breaking apart clogging the lines. Nothing is wrong with the dishwasher or the faucet. So now I'm out 500$ for a couple washers. I call to speak to a manager and of course no one called back. The kids they sent had no clue what they were doing. One even told me he had never used a dishwasher his mom always does it! It was seriously dumb and dumber. Stay away!

Very messy. Didn't check for leaks that were repaired the first time.came back again to fix those leaks.Ryan insisted he was a professional with 10 yrs experience. Came back a third time. Not so friendly this time said the leak was something else. Don't believe it.Would not recommend to anyone. We were not happy and we will have to pay yet another plumber to fix what Ryan would could not. Don't waste your time.

Very responsive and satisfied with the work done.  Techs are knowledgeable, friendly, and respectful of my home- they wore shoe guards to keep my floors clean.

Prompt, knowledgeable and proficient. Good customer service and communication.  Will definitely use them again.

I called ultimate plumbing when my water heater went out mid-day.  They responded quickly and were able to get a new tankless unit installed and remove our other tanks the same day.  Anthony and Adam went above and beyond staying until almost 10pm to make sure we were back up and running.  Thank you!!!

We had a hot water fitting that was leaking steadily through the drywall of our downstairs ceiling. Ultimate Plumbing responded quickly by coming out the next morning by 8:45am. Nick was polite and personable. He fixed the issue quickly. That being said, the price for repair was higher than expected. The $165 charge to come out seemed high but then we paid an additional $100 for the repair. While we understand that the diagnostic fee can be put toward the cost of the repair, when the repair takes 5 minutes and an additional $100, could pricing have been better? Also, we had to provide a drop cloth and bucket as he didn't have that with him and needed to cut several pieces of drywall from the ceiling. As a company, it would benefit their future customers if their staff came prepared with all equipment that would allow them to leave a job the way they came to it.

Poor service, unprofessional, disrespectful. Will never use this company again and would certainly never recommend to anyone!

Great company, great plumbers and a great owner. This company really knows what they are doing. They are fair, respectable and stand behind their work. Anytime I need plumbing issues fixed, I will always call Ultimate Plumbing!

I live out of state but have a house close by (Catawba).  I had a leak and Ultimate Plumbing was very responsive and helpful.  They were able to address the same day and communicated with me the whole time. The rates were a little high but they helped me almost immediately so I was okay with it.  Nice personable people.

I just had a wonderful experience with them this week. Especially Adam- he went above and beyond. I couldn't believe how fast and efficient they were plus thousands less expensive than another quote i received! Would recommend them for any plumbing needs.

I called them based on their positive service reviews, they were quick to send out a technician.  My call was needed for a broken kitchen sink disposal, or so I thought.  Two different technicians arrived and hit a reset button on the bottom my disposal and it works just fine.  I was charged $80.00 for someone to push a button, that is all. I could have been told over the phone to push the button to fix the issue, instead 2 employees were sent out to collect $80.00 for a button to be pushed.I was willing to give them a second chance as I need other plumbing work to be done.  I asked for a credit of $80.00 to be applied to my next service call, and was refused.  For this being my first service experience with this company and it not being a positive one, I'm reluctant to recommend anybody use them. @ultimateplumbing Posted to Facebook, Twitter, Instagram,Yelp, and local FB neighborhood groups.

It's a shame that solid work can be negated by GREED. Buyer beware of Ultimate Plumbing's FLAT RATE PRICING. We were charged over $600 for about 30 minutes of work (plus a quick trip to the office 3 miles away for a filter).

Never rely on verbal estimates, even if you are trusting you will receive a fair quote. AFTER THE WORK WAS DONE, this company's representative (Adam) had my wife sign a work completed computer document and then slipped in a separate pre-work quote, work start to be signed. Now they are hiding behind that signed quote document and won't reconsider a fair resolution.

I spoke briefly with Adam by phone and he told me he was tired of people telling them how much they were going to pay. He even suggested that he did me a favor and could have charged me double with their FLAT RATE PRICING because he worked on 2 filters (he relocated one we already had in about 10 minutes- he installed another small filter by my well in 20 minutes).  As I said before, BUYER BEWARE! (or you might get taken advantage of like we did). Don't fall for this- GO ELSEWHERE!

10/3 update... After 2 requests they sent me an itemized invoice. They say they charged me for 3 hours work plus about $150 in parts. Really, 3 hours work? I should also mention that I spent part of Saturday afternoon and Sunday morning fixing a leak under the house where the filter they moved had collapsed. Did it myself. Guess I saved about $600!

This a belated review but, better late than never.  I don't live in NC right now, but I still have a condo in Charlotte. I have to say that Joe and his crew are the best!! My condo is in a building built in 1940 that had some issues with old pipes. He worked on the condo a few years ago. I was very impressed!! There is a maze of pipes under the building and no one knew where the shut offs were, but, he was able to find them. He is very knowledgeable, efficient and neat. He had to break through concrete and wire mesh to get to the pipes for the shower. He not only fixed the pipes, he repaired the wall and cleaned up all the broken concrete and wires. Joe's company is the only plumbing company I trust to work on these old pipes. Thank you Joe, I really appreciate you.

I called while out of town and talked to Natalie, explained my problem and she understood my situation completely.  We arranged to have Kieran to come out today to inspect my problem and resolve it.  Kieran was very professional, informative, and fixed my problem quickly at a reasonable price.  I did not have a go to plumber until now.  Highly recommend using Ultimate Plumbing.

these guys are the kindest plumbers ever, they worked fast, did a great job, and are priced very fairly. Over all I think they are the best anywhere around here.

Ultimate quoted me $3000 to replace 25' of cast iron pipe with PVC, only 5' of which had to be dug up (2' deep from foundation wall to cleanout in the yard).  I dug up the 5' of pipe myself - it took me just two hours - and hired another plumber to replace the pipe for $600.  I question the reviews here that say their prices are reasonable.  In my experience, they are not.

Beware of this company. My wife hired Ultimate Plumbing to install a  kitchen faucet. They installed the faucet and within a month a fitting they installed failed on the water supply line. We brought in another plumber who repaired it and said originally the wrong fitting was installed on the faucet.  This lead to our house being flooded which damaged our hardwood floors, cabinets, subfloor and insulation.  They asked my wife to not file a claim through their liability insurance company but to let them take care of it.  They brought in a company to restore our house. Unfortunately, the company did part of the work and decided to only re-insulate the subfloor where it could be readily seen. Come to find out they consciously decided to not re-insulate 25-50% of my subfloor in an area they thought we would not see.  I have contacted Ultimate Plumbing 4 times and left a message with the secretary(who identifies herself as the owners sister-in-law) who told me she would make the owners aware and would have them  contact me.  Needless to say Ultimate Plumbing has decided to not try and resolve this situation.  I haven't received any response from the owners.  Unfortunately, next week I will have to initiate the process of filing a civil lawsuit against Ultimate Plumbing.  Unless you want to take a chance with this company I recommend you STEER CLEAR of Ultimate Plumbing.

No inter office  communication
I called Ultimate to have them replace a drain valve on a water heater in a weekend lake rental mobile home. I explained to the lady on the phone that it was a well maintained mobile home from 1988. I further explained that I had it rented for the coming that weekend and that I was too busy to fix it.  She said they would have someone out there by 2 PM. I was pleased when they called back and said they would arrive by noon. I felt that I had a new plumber!!! My wife met him and showed him the drain valve. The Plumber said that he did not have the piece to fix it and could not/would not fix it. He said that they do not fix mobile home water heaters. I made it clear that it was a mobile home on the initial call. My wife told him that I was handy and he explained to her what I needed to do to fix it. I already knew how. I did not have the time!!! He then charged us $50 and left without fixing anything. I had to get up at 2:30 in the AM the next day to go down there and fix it. It took me about an hour. It was Standard ¾ in drain valve. I called Ultimate Plumbing and asked for a refund. The office manager said that she would look into it. I told her that I had clients and I would be available for a return call between 12-5 any afternoon. The next day the plumber called me at 8 AM. He left a message. I returned his call between 12-5 that afternoon. I told them that I was returning a call about my refund. I have not heard back. They have trouble communicating between the office and the staff and charged me $50 to not fix a simple problem

Natalie arranged Wes and his helper to come fix the shower valve issue within an hour after the call.  Professional service and the friendliness and great work ethics are much appreciated.

I called to replace a wax ring. They came out the next day.  Everyone was so friendly.  I would use them again hands down.

Terrible experience.  Stay far away from these guys.  They did work I didn't ask them to do then billed me anyway.  When I asked about the additional charge they threatened to put a lien on the house if the bill wasn't paid within a week.

Find another plumber!!

I called four plumbers until I finally got through to Ultimate, who had a friendly receptionist answer my call. I was told someone would  be at my house by 4 pm. At around 2:30 Joe arrived. He gave me an estimate and fixed the problem. There were more problems discovered as the work was being done. Joe's only price adjustment was for additional parts, which weren't very expensive. When he was finished he left the area spotless. It's been about two or three weeks since the job was done and I'm still waiting for return calls from two of the three other plumbers I left a message with.