Best Businesses in Durham, NC

Great job.  Came on Sunday when Jody else would. I was really impressed with his work and the time he took to get it right. Pricing was reasonable.

After reading the reviews about Bill, we hired him and he is amazing. Great work, fair price, honest, and just a genuinely nice man. He replaced our hot water heater. Bill has become our go to guy for anything plumbing.

We've recently moved from Southern California to Durham so we're in the process of establishing relationships with home service providers. I can't exactly tell you why I reached out to Simply Plumbing but I'm sure glad I did.

Travis is the owner and was very responsive to my call. Our needs were pretty modest. Installing two hose bibs, relocating and replacing a defective thermal expansion tank and running a gas line for a bbq.

Gas lines and hose bibs needed to be run through our brick exterior. The drilling was done to perfection and properly sealed. In working with the gas safety was #1 with Travis.

I asked several questions about how are systems were originally run and he answered with great detail (and patiently).

You can be sure that I will contact Travis when next I need a reliable, reasonably priced and efficient plumber.

I was looking for someone to install a gas line to our kitchen and I saw Yelp had a request a quote option. I've never used it before so I thought I would try it out. I messaged Maintenance Men on Call and another company. Both responded ASAP; however, the other company said they could only do quotes over the phone. No big deal, but they never called when they said they would. Lloyd, on the other hand, was quick to work around my schedule and showed up at my house on time (maybe even early). He gave me a very reasonable quote and we set up a time for it to be completed. When we smelled gas a few weeks later, Lloyd called me back immediately after I sent him a message and said he wanted to come check it out as soon as possible. I highly recommend his company and I have his number stored in my phone for future work!

I needed a sink replaced and faucet installed. They were very nice, affordable and did a great job. If I have any other plumbing issues I will call them again.

Eugene and his team installed a gas, tankless, water heater for me last month. I recommend Eugene highly and without reservation. He answered all of my questions up front, connected me to previous customers (a tankless, water heater is a big investment, you know!) and thoughtfully explained all of my options in terms of conventional tank vs. tankless and where to place the water heater. The team removed my old, tank heater and installed the new on-demand heater according to code and came in considerably less than the other plumbers I had contacted for quotes. I trust Eugene and his team and asked him to come back to replace an old water-pressure valve, which so improved the water pressure in my house. Honest, reliable, and responsive.

PlumbV is amazing, and we've used them twice now. First, we had them install our bathroom plumbing when we finished our basement and they did a great job. The second time, we still had their number around for when a shower in another part of the house wouldn't turn off. When we called them, they were responsive and very understanding. They made room for us, and were at our house quickly with the exact right part to fix the problem. Each time, the person they sent was professional and extremely knowledgeable. On top of that, their rates are extremely fair.
It's nice to find quality service that you can rely on

I called Matthews in order to consider getting my two 50 gallon gas water heaters replaced. They were prompt and sent out one of their folks to look and provide a quote. After the quote I agreed and they started work within a day or two.

The de-install and installation seemed to be without issue. The next day we experienced a ton of issues with the unit throwing codes and not working correctly. Additionally there were two small issues that the town inspector wanted corrected.

Matthew and his team were exceptionally responsive to the issues. They made exception and came out immediately even after hours in order to fix the issues. It took several trips out to the house but throughout the process Matthew was very communicative. He was confident they would be able to get the new unit to work properly and told us that no matter what the issues would be resolved. The issue has been resolved and Matt and his team have continued to follow up just to make sure there are no issues.

You would be silly to choose any other vendor, Matt and his team are NOT the type of plumber to set it and forget it.

Called about a leaking washing machine. They were able to come out the next day. The guys were polite and wearing masks. Best of all I could follow how they weee diagnosing the problem, eliminating other possibilities and what our options to fix it are going forward. Really liked working with them.

I called sparrow and son for a simple job to replace a water heater.  I verbally told them what type and I also e-mailed direction because I was out of town. They came out and spoke to my elderly parent and got her to approve a much more expensive type. A water heater is about 300 dollars and 2 hrs of labor. Should be about a 5 to 6 hundred dollar job. By the time it was all over I paid 2500.00 for a simple water heater.  They made a mess of my kitchen and created more of a problem. All the  savings I had earned from renting my space went right into this job.   I will never in life use them again.

Be prepared to be bamboozled. In my email to Thermo Direct I asked for an FREE estimate because they sent me a super friendly email asking kindly for my business. FREE gets them to your house but by the time they leave, the free estimate turns quickly into $179.00. A quote for a system needing service, isn't free. They also wanted to meet me at my house the following day for around 90min.  They try to lock you in so you can't get other estimates. They were missed leading not once,not twice, but, three times before I told them to turn the truck around and find somebody else to screw, I have a wife, thank you very much. I hope this saves at least one person the hassle or even better, someone that trusts people to do the right thing.

James and Archie do a superior job. I had several items that needed to be addressed all of which were not only acknowledged in advance but also I felt like they listened. You know when you talk to a technician and you get the impression that they are thinking yeah, yeah.yeah...you don't know anything? Well, I got none of that from them. Archie came early the next morning, and, with my prior description of what I thought needed to be done he not only had the equipment ready in advance but also had a second person with him so the work would be completed sooner. They were patient with all my questions, they explained everything very well and did not leave a mess behind like I have seen on other service calls. I can't say enough good things about the level of communication they provided both on the phone and onsite.

Tl;dr: Experienced, easy to schedule with, efficient, and clean. This company works hard to keep your house running at tip top shape.

We had polybutylene piping in our house and suffered from dealing with two leaks within the first year of living there. We even had to change out our flooring because there was probably a leak in the past that wasn't handled in an appropriate amount of time. We called Jordan plumbing because after dealing with the second leak, we were advised to change out the piping in our house so that we don't have to worry about spontaneous leaking.

We called Jordan plumbing and scheduled someone to come out ON THE SAME DAY. That was unheard of unless in an emergency situation. The workers came and looked around at our water heater and the piping from it and they also recommended changing out the pipes on top of changing out our water heater since it was rusted and it was about time to change anyway.  They also wore booties to keep our house clean while they walked through it so I thought that was a great consideration towards us. Mr. Jordan came out later that afternoon to verify the report that was given to him and he gave us a quote for the work and materials. From what we understood of the pricing based on our other repairs, that was appropriate if not cheaper than what other companies were asking.

Due to the extensive work, they needed an entire day with a decent amount of crew so they scheduled us for Saturday of the same week (actually, about 4 days after our initial consult. We had plans throughout the day so we left them to it. Mr. Jordan himself oversaw the whole operation and was working with his team. He gave us appropriate check ins to make sure we knew what they were doing. They were done around 7pm and cleaned up after themselves. Mr. Jordan connected us with a sheet rock person to come and repair the drywall who offered us a competitive quote -- we ended up going with him.

If you're needing work done in the Durham area, Mr. Jordan and his team will take care of you with no surprises.

I had a really good experience with Nick from here today! Service was fast, friendly and informative. I had been experiencing a very high water bill and hoped that it was just my running toilet and not some bigger issue. Nick took the time to listen, explain how much waterloss I was probably experiencing and even showed me where my water meter was and how to track leaks by looking at the numbers! Above and beyond there!

Honestly, (to the business model) it was a bit more expensive than I had hoped, and I was kinda put-off by the repeated idea of getting a membership to receive discounts later on (kind of an insurance plan to use this company), but I am happy with the results and understand why they are trying to sell their plans.

I will add that Nick was a very non-pressure guy when it came to the proscribed options and was very direct with what would work best for me. They are very lucky to have such an excellent employee.

I had an appointment scheduled for 3:30.  They called early in the day to move it up to 2:30 because of rain, so I changed my plans to be home for them.  No one was at my house by 3:45, no one had called, and I finally got a hold of them after calling 5 or 6 times.  When I complained to the man, Robert, who answered the phone, he hung up on me.  Some of the worst customer service I've experienced ever.