Thermo Direct

I had them come out after we had a night of 10 degree weather and my outside heat pump fan was barely spinning for hours. Technician said the fan motor was cooked and it would cost me $1100 to fix. I talked to him about size of unit and he said he would recommend new unit and I had 2 choices $14000 or $15000 everything included. He said it was best to decide then so he could order parts. It killed me but I said yes and we had discussions that prices on the net did not come close to their prices and he said everything has skyrocketed. A few days later I got a second opinion from another company and he said motor was fine and unit works great, it was just too cold to keep up. The Thermo Direct technician disconnected the motor which now seems super shady. During these days I also had correspondence with other people at Thermo Direct and there was miscommunication about them coming out to my house to make sure I needed specific unit and questions could be answered. I ended up talked to a representative on the phone however and that is when I called it quits with this company. The GM reached    out to me and said they do not tolerate this kind of incident and refunded the services fee call and said they are investigating situation.

Be prepared to be bamboozled. In my email to Thermo Direct I asked for an FREE estimate because they sent me a super friendly email asking kindly for my business. FREE gets them to your house but by the time they leave, the free estimate turns quickly into $179.00. A quote for a system needing service, isn't free. They also wanted to meet me at my house the following day for around 90min.  They try to lock you in so you can't get other estimates. They were missed leading not once,not twice, but, three times before I told them to turn the truck around and find somebody else to screw, I have a wife, thank you very much. I hope this saves at least one person the hassle or even better, someone that trusts people to do the right thing.

Very knowledgeable, speedy, nice - I'd highly recommend them! They came within hours of calling, and quickly identified the problem and addressed it. Derek is incredible - an expert at all things HVAC-related! Ben seems to still be learning the ropes, but is also very nice, efficient, and good.

The only ding I have is the freakin price. They installed a new damper for us and charged us OVER 3x the price I could find for the item on Amazon. The cost included labor, but I can't believe the upcharge was so ridiculous. It will definitely make me reconsider ordering anything through them, although I'll absolutely call them for a diagnosis since they are wonderful professionals.

This company is absolutely horrible  We did a lot of research to find a unit that we needed to replace in our home.  It wasn't fun to begin with, since our unit was only 6 years old and already needed to go.  I spoke with a project manager, Eddie, who helped us decide what we needed.  I purchased the unit, and they came out and installed it a few days later.  It was two young kids, I remember one of their names was Austin.  They finished installing the entire heat pump within a few hours, which really concerned me.  Come to find out, they left trash all over our yard outside where the new unit was installed, all over the attic, and left small pieces of sharp copper piping all over our house.  I have a toddler and he almost stepped on a piece and handed it to me! How unsafe!!! But it gets so, so much worse.
A few days later, I go into my expectant daughter's room and find a huge puddle of water on the floor.  I look up, and the unit has leaked over our entire ceiling and the wall was starting to pucker on the ceiling.  Our floors are ruined, the entire ceiling under the unit was covered with water and damaged.  Our floors are also warped and were stained from the stagnant water.  I called very upset, and a technician took about 4 hours to get there.  I spoke to the manager, Tonka on the phone.  She was nice enough, and offered $250 no frustration guarantee (which we NEVER GOT, by the way.  That is also only 3% of what we paid for the unit and installation).  The tech came and made a temporary solution for final repair of the unit that week. We then get a call from an insurance adjuster for Thermo that said WE have to find a contractor and get quotes to get our ceiling and floor fixed??!! Where is Thermo?! Why are they not handling this like they said they would! Their unit RUINED my daughter's room who is due in a few weeks! They have not made a single repair or ANY effort! It has been OVER 2 WEEKS now and no one will even call me back! They are not 24/7, they do not hold their promises.  The only thing I can tell you is they will install a crappy unit and take zero responsibility for inevitably destroying your home.  Beware of this company when you make a large investment such as a new heat pump, or any other home comfort option.

My AC was running but only cool air was blowing. Brian came out, diagnosed that I had a leak & was out of refrigerant. After adding refrigerant my AC is working properly again. I'm very pleased with Brian's work and Thermo Direct.

Consumer beware!!!  I reached out and scheduled this service with the company online as they direct you to.  I took a vacation day from work to receive the service and now they are cancelling 43 minutes prior saying they cannot make it until next week.  This is horrible support and lack of service purchased.  I spoke with representative Landice from the company who although said she understood my frustration, she was not empathetic in identifying the resolution. She did absolutely nothing to resolve the issue and I wasted a vacation day on services not rendered. While Landice stated she could schedule the service for 4 days later, the manager Shauna stated it would actually be 6 days late.  This company is very inconsistent in its practices and offerings.  Be leary when attempting to conduct business as you may find you've wasted both time and money.

Working with Thermo Direct has been one of the MOST amazing experiences!  Believe me, I tried 5 other Heating and AC companies in the same area and after they met me at the house, I was always left with a feeling like they all wanted to UPSELL me on the latest and greatest AC/heat pump... I was in an interesting position as I did not want to run my credit as I was in underwriting, but Donnie Lopez at Thermo Direct worked overtime to give me alternate solutions...HE called me during/after hours t0 make certain he gave me every option--until we landed on the perfect plan!  The GREAT service did not end there, the day of the install, Carlos and Raul, continued the amazing service by arriving on time, working tirelessly in the heat (120 degrees in my attic) to give me long awaited new AC/heat pump!  God bless them both were GREAT and hardworking.  BEfore they left they walked me through EVERYTHING to ensure everything was installed to my expectations.  I am the HAPPIEST customer and will tell the EVERYONE about Thermo Direct!  THE BESTTTTTTT Experience.

Unfortunately, not very reliable.  Promised an AC unit today and have been waiting on a fix for our home installed unit for 4 weeks.

I interviewed several vendors and asked comps for the exact same trane system.  Jenna Dickens was very responsive to all my questions and gave the best price, along with rebates that she knew.  The Thermo Direct team did an excellent job in the installation and were prompt and went above and beyond in service.  I recommend them to my family and friends.

Should have seen the red flags when it took several visits to get a new unit installed. Less then a year later, unit broke. Technicians have been out 3 times and still not working.  They have also not shown up when promised and are definitely not available 24/7.

Needed a breaker change in main panel - a five minute job. Came out yesterday and did not have the breaker. Said be back next day at 1 pm. Called office and said the could not come back until tomorrow.  Bad service, should have had the part in the first place.

This company is a rip off. They tried to charge a 90 year old woman $900.00 to replace a new hose and shut off valve on a gas furnace that they installed a few years ago. They had the audacity to insist on her paying 50% of the service and when I called on her behalf some rude lady said, yeah this is our policy because we have to order the parts. Little did she know that I knew someone who works at the warehouse where they have an account so they don't need to have people pay for parts. I mean it's a hose and a valve, nothing elaborate. I asked her then why didn't she have to pay half of the furnace install? She said maybe she financed it...NOPE!!!! So I called a more reputable company and the total cost was $285.00. The company even installed new pipes. Thermodirect seems to be taking advantage of the elderly and the uninformed. All I will say is to shop around and you will see that there are better companies with better service and better prices.

Ben V was amazing. He came within an hour of me calling.....fixed what the issue was and is coming back to finish up. It was after hours that he came and it took him over an hour to get to my home because of traffic. Awesome company to work with.

I can't say enough good things about this company.  From the friendly and helpful women who answered the phone and provided guidance and scheduling, to Derek, the owner, and his fine team of of Jakob, Ben and Francisco my experience with this company has been great.  The honesty and integrity of everyone involved is to be commended.

It began on a hot steamy summer night when my A/C went out and I called their 24 hour line.  The woman who answered the phone was so understanding and helpful and scheduled an appointment for the following day--Sunday.  Derek immediately set about working to restore my A/C which was almost impossible because the system was completely rusted and clogged up and almost fruitless to repair.  I explained to Derek that I was facing surgery that week and expecting several caretakers and needed the A/C.  He was so kind and understanding and said he would not leave my home until he could get the A/C up and running for a few more weeks.  Thus, I had A/C throughout the recovery period and then had a complete new HVAC system installed.  The team that installed it over the course of two 10-hour days were amazing.  They were so knowledgeable, polite and hardworking.  Derek himself returned the following day to inspect their work and everything was working fine.

I highly recommend this company.  I can't remember working with a company of such high caliber as this one.  Many thanks to Derek and everyone who keeps his business running so smoothly.

always professional, use them for HVAC, Plumbing & Electrical.  Excellent communication, detailed follow up on inspections and repair.  Photos and descriptions of all work done.  Clean up when finished and overall great people to deal with.