Jordan Plumbing & Maintenance

He reset toilet after new floor installed. It took 30 minutes and he charged $333.90 !!! Complete ripoff. Should have had him price beforehand. But he said he waved service call !!

Updating my review since using Jordan Plumbing for the second time. They continue to do great work! We had Mr. Jordan come out to take a look at a sewage leak in our crawl space. He and his team made it a priority and were able to perform the repairs within a few days of our initial call. While they were replacing our rotted cast iron pipes, they noticed another issue with our kitchen sink drain and fixed that as well. Mr Jordan kept us in the loop throughout the job and answered any questions we had. He showed my husband the pipes they had replaced, and let's just say we are so glad we had Jordan Plumbing replace them when we did! The team was easy to work with and courteous. We'd definitely use them again for any plumbing issues.

Got to my house within an hour of speaking with the dispatcher, got the sink unclogged and was on his way within 30 minutes. I'll always make sure to call Jordan Plumbing first. Mr. Jordan was efficient, thorough and personable.

I had a sudden kitchen sink clog (resulting in sinks full of dirty, greasy water) on Saturday night and, being new to Durham, didn't know who to call. I was in a bit of a hurry to solve the problem because I have a baby at home, and no dishwasher, and the kitchen sink gets a lot of use (I finished washing the night's dishes in the bathtub, which wasn't very sustainable). Plunging and other DIY clog-clearing methods did nothing.

I tried several plumbers I found online, but all said they couldn't by by until Monday at the earliest unless I paid a large emergency premium and they were also vague about the quotes, but generally said it would be approximately $300 (possibly more) to fix. Significantly more if anyone was to come before Monday.

By contrast, Mr. Jordan got back to me almost immediately and was at my house in only 40 minutes to help. He quoted me an unofficial estimate over the phone, which turned out to be accurate ($69 for the service call, plus about $259 for the clearing work). It took awhile to sort out, because my clog was a bit mysterious, but Mr. Jordan snaked a full 100 feet of our pipes and ultimately solved the problem. He also replaced my P-trap (sometimes called the U-bend), and only charged $5 for the materials necessary to do that. The other plumbers I spoke to estimated similar rates, but frankly, gave me a bit of condescending attitude over the phone. Mr. Jordan was completely lovely and polite, and didn't mind me watching him work while he explained what was being done (I like to understand as much as I can about the workings of my house). And as I say, he arrived very quickly to do the work, foregoing his own dinner, and staying past 9pm to make sure the problem was solved, (again, on a Saturday night), which was pretty amazing.

I recently had another plumber in to estimate on some other non-emergency work we wanted done, but wasn't happy with his lack of communication (the other plumber stopped replying to my emails and phone calls for no apparent reason, and never sent the quote he promised). Now, I plan to have Mr. Jordan do that work instead. Our sink problem wasn't cheap to solve, but I think the rates are reasonable for the market, and the service was excellent.

Jeffrey Jordan and his team at Jordan Plumbing do great work. I have been working with them for years as plumbing issues arise. I recently had them come out to help with a drain trap replacement. They did a good job at a reasonable price and helped me with some other plumbing questions I had. Glad to see they are still going strong in Durham.

I'm not sure if it was incompetence or dishonesty, but the folks from Jordan Plumbing told me that my sewage ejector system was completely broken and that it would have to be replaced, to tune of $1800-$2300. They were ready to do the replacement immediately.

Thankfully I told them that I would need a second opinion. Another local plumber came, took one look, and hit reset on the outlet that the ejector was plugged into. The ejector immediately kicked in, and it's now functioning without a problem. Instead of ~$2000, I paid $0.

The plumbers tried to sell me on a completely unnecessary, costly fix, even offering to take $100 off. It makes me sick to think that I almost gave them thousands of dollars for nothing. Even if it was an honest mistake, it would have been a costly mistake for me, so I strongly caution others against using this company.

They get 2 stars instead of 1 because they were able to come out the same day I called and fix another issue, though I do wish I had waited for the other plumber because he could have done it for hundreds less.

We had a broken drain pipe in our crawl space causing a terrible odor in our house. I called Jordan Plumbing on a Sunday to schedule an appointment for Monday. They came out and fixed the problem and give me free advice to fix a clogged foundation drain on my own.

Jordan Plumbing  has done almost all the work on our house. From basic repairs to full renovations including installing all the plumbing on the mother-in-law cottage we built. Jeff has done it all and we could not be happier. He does quality work at a fair price.  I highly recommend Jordan Plumbing.

i needed some work on the sewer line and to start things off the person i spoke with on the phone was incredible. she made me happy.  you'll have to call and schedule an appointment to find out how.   : )

and their response was extremely quick, scheduling an appointment in the afternoon of the morning i called.

finally, the workers who came out and provided the work, Brian and Flavio, were incredibly respectful, nice and hard working. and while i feel the price was very steep, these two young men represented Jordan Plumbing very well, and it is because of them that i would use Jordan's Plumbing again.

I called Jordan Plumbing to get an estimate on replacing a water heater at my house. I was told that it would cost a visit fee of $89, because someone had to come to my house. Pay $89 for an estimate?! No way!! Suggests bad things about this company. Either they are extremely busy or extremely money grubbing. In either case, they are not worthy of my business.

Tl;dr: Experienced, easy to schedule with, efficient, and clean. This company works hard to keep your house running at tip top shape.

We had polybutylene piping in our house and suffered from dealing with two leaks within the first year of living there. We even had to change out our flooring because there was probably a leak in the past that wasn't handled in an appropriate amount of time. We called Jordan plumbing because after dealing with the second leak, we were advised to change out the piping in our house so that we don't have to worry about spontaneous leaking.

We called Jordan plumbing and scheduled someone to come out ON THE SAME DAY. That was unheard of unless in an emergency situation. The workers came and looked around at our water heater and the piping from it and they also recommended changing out the pipes on top of changing out our water heater since it was rusted and it was about time to change anyway.  They also wore booties to keep our house clean while they walked through it so I thought that was a great consideration towards us. Mr. Jordan came out later that afternoon to verify the report that was given to him and he gave us a quote for the work and materials. From what we understood of the pricing based on our other repairs, that was appropriate if not cheaper than what other companies were asking.

Due to the extensive work, they needed an entire day with a decent amount of crew so they scheduled us for Saturday of the same week (actually, about 4 days after our initial consult. We had plans throughout the day so we left them to it. Mr. Jordan himself oversaw the whole operation and was working with his team. He gave us appropriate check ins to make sure we knew what they were doing. They were done around 7pm and cleaned up after themselves. Mr. Jordan connected us with a sheet rock person to come and repair the drywall who offered us a competitive quote -- we ended up going with him.

If you're needing work done in the Durham area, Mr. Jordan and his team will take care of you with no surprises.

I made an appointment to have my water heater checked on a Saturday. The appointment coordinator told me the tech would be at my home between 9:00am and 11:00am. By 11:15 tHe tech had not shown and no one called me. I called their 24-hr number and got an answering machine. I waited until 12:30 but still no show/no contact. I do not recommend unless you like wasting your time sitting around.

Plumber came out to my house within an hour of me calling them. Not to mention it was a holiday,as well as, weather forecasting snow and ice. I was very impressed with the service we received.