I just bought a house in January of this year, with all the 20 year old appliances and plumbing that came with it. When I got a new washing machine, I found out that the cold water hose had rusted on from the previous washer, meaning I wouldn't be able to hook up the new one. Bill was incredibly understanding of my urgency and fit me into his schedule quickly. He under promised and definitely over delivered when I found out he wouldn't have to knock a hole in the wall to replace the plumbing!
As someone with student loans and a mortgage, I can also say that Bill was extremely fair with pricing, but most important, I'm very happy I had top notch service!