Best Businesses in Durham, NC

I called in the morning and spoke to Jim Lane.  He was friendly and helpful.  Nelson and Jerry came out that afternoon and took care of my issue within an hour!   Very pleased with the service and the reasonable cost.  Lane Plumbing will be my first call if I ever need any plumbing work done in the future!!

I contacted Big League Irrigation about 4 weeks ago because my system was not functioning at all. I'm not sure about the order of the first two appointments that we made, but one was canceled due to weather, of course not his fault, the second I didn't hear back and apparently there was confusion on his end. Waited to hear from him again, as he said he would do, to rearrange another appointment, didn't hear back so figuring smaller operation maybe a little over whelmed with business, I contacted him, made a definite appointment. No bad weather within a couple of days leading up to my appointment. Contacted him a little before to confirm said we were good. The day of appointment was gorgeous. Sent a text about two hours before he was to arrive, didn't hear back, figured okay he must be in the middle of something. About an hour before the appointment called left message. Still hearing crickets. Giving him the benefit of the doubt I waited 1.5 hours past the latest time he said he'd be there. Even tried calling him once more. No show, no contact. It's not even the fact that this (company?) wasted nearly 4 hours of my day, I could even live with that, but the fact that he didn't have the courtesy to call or even text to say he wouldn't be there, leaves me to question how he got the glowing reviews he received here. Big League Irrigation nothing but a Big League Failure as far as I'm concerned.

I had to replace a shower drain gasket that was leaking into my downstairs neighbors shower . She had used this company earlier in the week so it seemed easiest and most logical to have them come out again . Big mistake . The guys were polite. One was an apprentice and not too quick . They arrived late ( about 930, though the appt was for 9 and the receipt claimed they began at 8 .) They assessed the problem and went to buy the parts needed ( which according to the receipt was a 20$ kit that also never came with a verifiable receipt and that they drove 13 miles to find (round trip ) and I live 4 miles TOPS round trip distance from ace hardware & two grocery stores . ALL OF THIS - the 13 miles trip for the 20$ shower drain gasket kit took 1.5 hrs which I was billed for and have no way to verify. ) The apprentice for the most part was installing it as a learning moment ( which I am all for teachable moments but not when I am paying $200 per hour), but was not quick at all . The entire process lasted 3 hours and the installation itself despite the slow pace of he apprentice was the quickest part ( 30 mins). For something I could've done ... I paid $600.00. I will not EVER,EVER, EVER  use or recommend this company again . This was a huge mistake .

Save yourself and use Matthew's plumbing solutions - it's a night and day experience !!

Paid a very high price for hot water heater replacement: $2800 cash, no checks allowed, added fee if you use credit card. The new tank is a BW 50 gallon lowboy, no special plumbing or electrical needed to replace it.

Would suggest shopping around, if you have the time.

Thank you for coming out so quickly. I appreciate your professionalism as well as being reasonably priced.

I would defiantly use Sublime Handy Work again for any projects around the house that I cannot figure out myself! :)

Chris is the best ! He had been taking care of our house plumbing needs for years now . Totally straightforward and professional he never overcharges and many times solves issues over phone and gives us advice which saves money not the other way round ! Love his service and recommend him highly !

Stephen was a spectacular worker and a knowledgeable guest to have in our home. We called him in to redo our kitchen tile and backsplash and we couldn't be happier with his work. Always kind and willing to work with us, I fully recommend him for any future work.

A friend of mine referred me to this company. She said that she had a great experience with them in a similar situation. The gentleman that showed up was knowledgeable and courteous. He explained in plain terms what my problem was and what he needed to do. He was reassuring and comforting during a very stressful emergency. Guests were coming over that night for dinner and I didn't have any water! The only reason I don't give them 5 stars is they were a little late getting to my house. He told me he would be over at 12:30, but didn't show up until 1:00.

I made the very unfortunate mistake of not removing my backflow preventer this past winter when we had a cold snap that caused the water to freeze and crack the brass. I did my due diligence in getting quotes and Cary Plumbing was in line with the median price; but the service that Paul provided was absolutely priceless.

Paul not only replaced the backflow, but also replaced the PVC pipes leading to and coming from it to make sure there weren't any hairline cracks that could cause issues in the future. He also allowed me to video him removing the old one and provided instructions so that I don't have to worry about it freezing again this winter.

I needed a new hot water heater installed and Mr. Mayo drove over to my house and hooked it up without any difficulty at all.  His services, communication skills and professionalism were all excellent.  And the cost was most agreeable.  Highly recommend!!

The service is good however the mark ups are astronomical. I paid $176.00 dollars for a media filter for my Lenox system which lists for $106.00 on Amazon. So I would think their prices, if this is any gage, are outrageous.

I used their service several times. Professional service, they changed water heater, installed special toilet and very complicated light fixture. They did a great job. Very happy with their service and will use their service in the future.

My shower handle stopped working.  We tried replacing it ourselves but it's a little complicated.  I asked for recommendations on yelp and Logan was one of the first to reply, it was a Saturday.  One person said the would call me next week but I have three little girls that need their baths.  Logan came out that same day and gave me an estimate.  He returned and replaced the faucet, which works great.  He also gave a very accurate estimate it only changed a little because of a piece I needed to  complete the installation.  
I will definetly be calling again.

If you are considering Mr. Rooter Plumbing of Alamance County please first, consider my experience:

A $476.50 estimate for a repair that ultimately cost less than $8.00.

My outdoor hose bib was leaking from a small cap. I put in a call to Mr. Rooter, spoke to a very nice customer service person who seemed glad to help. The agent explained there was a $50.00 non-refundable trip charge which I paid with the understanding that I would receive a professional analysis of any repair required and it would go toward the ultimate repairs. An appointment was made and on the morning of the appointment the tech arrived in a timely manner. We spoke briefly and he confirmed the issue (he never turned on the water to see the leak) and immediately began talking about removing interior drywall to access supply pipe. I absolutely did not intend to remove interior wall. The estimate did not include repair and repaint of the interior which would have left me with a gaping hole and exposed plumbing in my study to be repaired by others at additional expense. Ultimately, I learned that my problem was not only exceptionally common in my area, but, exceptionally easy to fix. I was advised to buy a vacuum breaker repair kit (a device with which I was unacquainted, neither needed nor present on outdoor plumbing where I previously lived) for approximately $7.72. It took about 5minutes to install and, no more leak. Surely, a professional should have been able to do this simple repair without removing drywall and the kind of workmen with whom I desire to do business would certainly have drawn attention to or offered the simple solution. Does my experience speak to the expertise and/or the ethics of Mr. Rooter Plumbing of Alamance County? You decide.

My garbage disposal wasn't working. I called and got an appointment the next day. They called twice during the day to keep me apprised of the tech's arrival time. Juan came and was super courteous, nice and straightforward. Gave me quotes for unjamming, broken they bring and install replacement, broken I provide they install replacement. He got it unjammed (yay!) and I decided to purchase a new one myself for them to install later. He gave me horsepower and model recommendations (who knew?).
My water heater probably needs replacing (over 18 years old) and he spent a lot of time discussing options with me. I appreciated the discussion and then got quotes for several options. He helped me with setting up 0% financing and I made an appointment for the following week to get everything done at once. Very pleased.

Roto-Rooter is the best!  We have called them twice for different, minor, plumbing work and have been extremely satisfied with their work.  They arrive within the window of time they say they will (which is fairly promptly), they are professional, and they leave the place looking better than before they came!  We will not hesitate to call them again.

They recently did a drainage project for me in the swale area between my house and my neighbor's house. They did a very good job and it functions very well as can be verified by the intense rain we have had recently. The key is - know what you want done, agree on the deliverables, and keep them accountable.