Seneca Plumbing and Heating

It seems the hours of operation are exclusively for plumbers and not the general public. I work 9-5 and if I need to wait for the weekend to rush in because they close early. I am to find a suitable business that understand the real working class in this city.

Sooo.. I've been having some shower issues at the apartment for quite awhile now...

I stopped in at the big box stores, and wasn't able to find any help in attaining the part I'd need to find.. disgruntled, I went to a smaller big box store.. and here I found some great help, but none of the parts I needed.. they informed me of Seneca Plumbing.. and I went right for them.

Walking in, I was greeted by a friendly staff of 2 older gentlemen, no lines, no facade of awesomeness.. just a hardware store.

The Gentleman behind the counter was quick to ask questions, and listened to my answers, I showed him a picture of what my problem was, and he was even quicker to offer me a part that I didn't even know existed... the part that really amazed me, he explained an easier, MUCH cheaper way to fix my situation and turned my 1.5 hour/200$ adventure into a 5 Minute/10$ fix.

I couldn't be more thankful that places like this still exist!

I'm actually very pissed. I have used this establishment in the past for hard to find cold air return/heating registers in oddball sizes. I have a ranch home that was built in 1963.  It has been expanded upon however I never felt the need the change some of the original hardware concerning our heating/cooling registers. Replacement was relatively easy since I had purchased correct sizes from this place in the past.

My husband was hell bent on changing a cold air return in our hall. It's a truly weird size. It is like 29 x 6 3/4. I'm just quoting numbers since I don't feel like running out to measure the one register being replaced.  I have done this before. When Seneca Plumbing was actually on Seneca Street.  Since they've moved to their new location that have added a website and an email option -they don't respond so don't even bother.

We, collectively, are not DIY'ers. I had emailed Seneca asking if they could order the exact size and never had a response.  Hubby called and was told that this item could be 'SPECIAL ordered and we would receive a call when it arrived.

Can you believe that I received a call the very next day saying that my SPECIAL order was available for pick up??!!

Snow was flying as I heading out to pick up the return of my dreams.  Hubby waiting anxiously for that moment when the new one was screwed in placed. We held our breaths, I shagged the cats away from an opening that would require a heating/cooling specialist should any of them enter the suction tunnel. And then, gasp, the freaking thing did not fit!!!!   TOO WIDE! Hubby attempted to get a saw and I saw $$$$$$ floating out of my wallet after I had a carpenter in to repair what hubby attempted.  Bottom line, it's kinda jimmied in. Like everything else. Then I looked at the receipt.  Seneca SOLD ME A STOCK ITEM. 30 x 6. At double the cost of home depot.

It you can't do what you say, then don't. Don't feed me lies. This place will never see my business again. If you do do business here, double check everything that they sell you.