Best Businesses in New York

Our Hot Water Tank started leaking from the bottom and I just did a search for replacement in my area and found Longs Plumbing.  I send a message, received a response immediately with a quote and Ali was able to install a new Tank the same day.  He brought everything he needed to get the job done. My only issue was only payment accepted is cash or check.  Ali is a wonderful young man, we will definitely contact him again.

Called the number on the Yelp listing and the owner picked up.

I talked with the owner on the phone to troubleshoot and get advice about a plumbing/sewer line issue.

Despite having no previous contact, he spent some time and gave me some great advice. I wouldn't hesitate doing business with this company, a little customer service goes a long way.

This business has been a Batavia institution for years. They are reasonable, prompt, and know what they are doing.

My mother used this business on the recommendation of another plumber to replace a faucet. She tried to get a quote from them repeatedly but they wouldn't provide it. She finally had no choice but to have them repair her faucet. Two plumbers came to change the faucet, charging her labor for 2 installers to replace it (no pipes, no shut-off valves, nothing more) and one of the installers did nothing but sit outside. They overcharged her for the labor and for the faucet itself. when she tried to get an itemized bill of the very expensive total ($680), the plumber kept calling her Karen on the phone when she repeatedly told him that was not her name. His reply was always - ok Karen. They were so unprofessional, treating a retired person who lives alone horribly and taking advantage of her in a way that I have not seen a business do before. They completely disrespected her and took advantage of her. I would never use this company and would never recommend them to anyone.

I called Ryan Plumbing to replace the garbage disposal.  They quoted me a price that included a $50 service fee as well as an hourly rate.   They successfully installed the disposal.   However when the serviceman stated the fee, he included a $40 Mileage / Travel charge.  This was a charge on how long it took the serviceman to drive either from or to his last job.   This was never communicated to me.   This is a ridiculous additional charge, how do I know if they stopped somewhere, took a long route, etc..  I will never use them again.  Hidden charges should be illegal.  I called them three times after and each time I was referred to a manager that would call back.  To this date this has not happened.  And to add,  we never received a receipt.

Wow what a liar you are! should have read the Better Business bureau reviews before calling!

I had used this business a number of times in my city dwelling days. They were OK.  They also provided service when I initially moved out to the Southtowns. They were OK then.

Now they are too haughty to deal with past customers who live outside of their comfort range.

I've tried a number of times to procure their services. It just does not happen if you don't live within the area that they work in.  Your guess is as good as mine.  Most recent....I need grab bars installed in both of my bathrooms. Freddy Junior stopped by, told me what to look at and would not accept a deposit.  Should have known that this was never going to happen. And it did not.

I am looking for alternatives.  This should not need to be so difficult.

I like this service because they check out what's  wrong & if they can't fix they won't charge you! They will give you an estimate then you decide.

Called him for estimates on water tank and plugging some drains down basement I had problems with. He came over within a week and gave a fair price. We scheduled a day to do work and picked an early morning time so I would be first one and not have to wait.  Waited 8/1/14 for several hours after 830 when he was supposed to arrive. No answer on phone. Several messages were left and no answer and no call back. The next Monday I went to speak with him at his place in tonawanda and he was there. Told me I was busy. I couldn't even call you back. Things come up. I told him I missed a day of work because I was waiting for him and a phone call only takes a minute. Replied oh well. When I'm
Busy I don't have time for that. Obviously didn't have him reschedule due to horrible customer service. I can't comment on work but if it's similar to his service better go somewhere else. I would give him zero stars if I could. Be warned call him and you may be waiting for him to show for a long time

I'm actually very pissed. I have used this establishment in the past for hard to find cold air return/heating registers in oddball sizes. I have a ranch home that was built in 1963.  It has been expanded upon however I never felt the need the change some of the original hardware concerning our heating/cooling registers. Replacement was relatively easy since I had purchased correct sizes from this place in the past.

My husband was hell bent on changing a cold air return in our hall. It's a truly weird size. It is like 29 x 6 3/4. I'm just quoting numbers since I don't feel like running out to measure the one register being replaced.  I have done this before. When Seneca Plumbing was actually on Seneca Street.  Since they've moved to their new location that have added a website and an email option -they don't respond so don't even bother.

We, collectively, are not DIY'ers. I had emailed Seneca asking if they could order the exact size and never had a response.  Hubby called and was told that this item could be 'SPECIAL ordered and we would receive a call when it arrived.

Can you believe that I received a call the very next day saying that my SPECIAL order was available for pick up??!!

Snow was flying as I heading out to pick up the return of my dreams.  Hubby waiting anxiously for that moment when the new one was screwed in placed. We held our breaths, I shagged the cats away from an opening that would require a heating/cooling specialist should any of them enter the suction tunnel. And then, gasp, the freaking thing did not fit!!!!   TOO WIDE! Hubby attempted to get a saw and I saw $$$$$$ floating out of my wallet after I had a carpenter in to repair what hubby attempted.  Bottom line, it's kinda jimmied in. Like everything else. Then I looked at the receipt.  Seneca SOLD ME A STOCK ITEM. 30 x 6. At double the cost of home depot.

It you can't do what you say, then don't. Don't feed me lies. This place will never see my business again. If you do do business here, double check everything that they sell you.

Jim replaced our basement lights and ceiling tiles.  He works well and quickly and pays attention to details.  I would not hesitate to hire him again.

BEWARE: These people are SCAMMERS. I later found out they were unlicensed and never pulled a permit to do the job (jail time). No receipt was given. I caught one of the guys with a bottle of booze that he was passing to the owner's wife while they were parked in my driveway. There are also MANY rumors that they are on dope, which I totally believe! STAY AWAY FROM THEM AT ALL COSTS!

The hourly rate for this company is $107 per hour. They will charge you for their travel time from the time they leave their building, to get to you in addition to the hours they are there. If they forget something or don't have it, they will go to the store and buy it, and bring it back. You also pay for that travel time, and however long they are at the store. In addition, there is a truck fee that is $55 on top of everything else. Just to inspect a furnace and put in a new filter took him 2 hours. The total $325.

On top of it all, he forgot to turn the AC back on when he left, so we had to open it up to figure that out after we went without AC for a day.