Best Businesses in New York

I was thoroughly impressed by the professional service that I received from Mr. Rooter's staff and especially plumber Louis B. I thought I was looking at the expense of having my main sewer line replaced but after a camera inspection, it showed that I had a major clog in my P-trap which Louis was able to clear very quickly. I will use Mr. Rooter again in the future and highly recommend them to all

I originally contacted LJ Construction to get an estimate on replacing my roof. The estimate was thorough and reasonable.  All of the workers were very polite and friendly. They cleaned up every night and did a great job. Lucas came and checked their work and made sure that I was happy.  I then saw that they did bathroom and kitchen remodels. I had him give me a quote to install a totally new bathroom. I felt the quote was reasonable and I now have beautiful new bathroom! All of the workers were friendly, polite and SKILLED.  They cleaned up every night and were very responsive to any requests I had. It was a joy to work with everyone. Again Lucas came out to make sure I was satisfied and was more than willing to address any concerns I may have had. I wouldn't hesitate to hire them again.

I highly recommend using Shotwell Plumbing for any plumbing needs! They were extremely responsive, coming over to evaluate and fix our problem all within the same day of my initial call! They were also very professional, explaining clearly everything that needed to be repaired and how my household can manage the upkeep when they leave to prevent future problems. I hope that we don't have many plumbing problems in the future, but if we do, I will have peace of mind calling Shotwell Plumbing!

Great service... had the sewer line from the house plugged to the main They came out and opened if in no time.  Very courteous and friendly staff with knowledge and not a sales pitch attitude.  Highly recommend!

We own a rental property in downtown Niagara Falls. After reaching out to approximately 5 plumbers I received 3 no call backs, 1 refusal to come to NF, and 1 plumber made us an appointment but pulled a no call/no show. I then called Quality at the suggestion of a friend. It was after 7pm so I had to leave a message.
The next morning I received a call back from a very polite young lady who took my information & set up a Saturday morning appointment. As I live a bit away I asked her to please call me before their staff was leaving so I could meet them there without having to wait. They did just that.
I met with Russ, the owner, at exactly when he said he'd be there. Russ was polite, courteous, and obviously knowledgeable. He performed the repair & charged me a very fair price of under $70. I am so impressed that I've asked for & received another appointment to have them make repairs at our new home. If you're looking for a no nonsense plumber who'll show up, do quality work, and clean out your pipes but not your wallet, this is your guy.

Rude, incompetent, unprofessional. Over priced and shady. Worst contractor I have ever dealt with. Worker had the gull to make a sexual remark to me and when my hubby called to complain they hung up on him multiple times. IF YOU VALUE YOUR TIME AND MONEY...STAY FAR FAR AWAY FROM THIS COMPANY

Thank you to Brett and Reimer for your fast service on our central air system. On the hottest day of the year, the response time was outstanding and greatly appreciated. Brett thoroughly tested our entire system, quickly narrowed down the burned out component and replaced it, and at a very reasonable cost. Within a couple of hours of calling Reimer, the AC was working like new.

When you don't understand a problem, it can be scary. When you do understand a problem - and the potentially astronomical cost of addressing that problem - it can be terrifying. That's how I felt when we realized that, for some unknown reason, EVERY drain in our house (toilet included) was draining into our sump pump.

Had it been plumbed wrong? Was there a broken line? Was the problem in the house under the floor? Outside somewhere on the way to the street? Would we have to dig up our yard? It takes little plumbing knowledge or research to know that these kinds of repairs can easily move into the 4 and 5 digits.

After looking at reviews I ended up calling Cellino Plumbing because I felt like the good reviews outweighed the negative ones. Plus they had a Yelp deal that was a little added incentive to talk with them.

We discovered the problem Friday night, called on Saturday, and they were able to get someone to our house on Sunday. I did have to call a second time on Sunday but it turned out we were scheduled and they just hadn't gotten a chance to call us back yet. No problem - we appreciated the rush service given the fact that we couldn't use our toilet until this was resolved.

John came out and was friendly and professional from the time he called to let us know he was on his way until he shook hands on his way out when everything was resolved. He was clearly experienced and knowledgable and I very much appreciated that he spoke to me like an equal who could understand what the issues and solutions were. You would be shocked how many contractors won't do that.

We were fortunate that the problem ended up being a simple enough fix but it would have been very easy for someone to take advantage of us. John was upfront about the pricing, and proposed a solution that was effective both in terms of cost and addressing the problem.

For those curious, our situation ended up being that the contractor who installed our sump pump as a condition of sale for the seller cut corners. They connected the sump pump to a floor drain connected to the sewer line, which they should have removed or, at a minimum, sealed. When the sewer line backed up, it overflowed into the sump pump.

John snaked the main sewer line with the proper size snake (explaining that you don't want to rent the 1/2 snakes from HD because they ball up inside the 5 pipes) and then ran a camera from inside the house and from the trap in the front lawn. We were able to see for ourselves exactly what issues we did and did not have. John then gave us some inexpensive and easy prevention steps we could take over the next few years to avoid the kind of costly repair we were afraid we might have to do this time.

Overall, I was hugely relieved on two counts. The first, was obviously that we didn't have a bigger plumbing problem, as we were afraid that we would have to dig up the yard in addition to the damage repair that we have to do in the basement as a result of this problem.

The second was that I lucked out on getting a plumber who was clearly trying to save us money and who was very knowledgable about identifying and solving our problem. We all know that this isn't always the case.

After having reviewed the other reviews and having had them fix a serious issue for us in less than 24 hours, I would definitely recommend Cellino plumbing and suggest that you ask for John. I know that's definitely what we will be doing in the future.

I was out of town on 2/21/15 and I got a call from my two lower apartment tenants, in a six unit building,  They had sewage backing up into their bathtubs from the upper units.  I called several plumbing companies and finally got Roy's Plumbing.  They sent a tech out. The blockage was between the lower units and the boiler room.  He insisted that the only way to fix the problem was to shovel the 4 to 5 foot of snow off the lawn to find the vent, and they couldn't do anything till I get rid of the snow.  I told him you can't leave me like this, there must be another way.  He said shovel the snow and call back, then hung up on me. I won't  even go into how rude they were when I first called to set up the appointment.  I was in a panic, not knowing what to do I called a friend of mine, and he gave me Frank at Grand Jude Plumbing's number.  I explained my problem and they assured me they could do the job.  He explained that they would simply pull a toilet and shoot it from there.  He said that they would be out by 8am to check it for me.  They called me back at 8:45 and said you're all set!!! They just removed the lower toilet and shot the line from there, just like he said on the phone.  It's nice to know that from now on, when I'm not around I have a competent reliable plumbing company that really cares about their customers. Their people in the office are very courteous and easy to work with even though I wasn't there.  The payment was also no problem, a simple credit card number was sufficient.  I will certainly recommend this business any time I can.

At one time I higley recommend them, now they don't return calls. I called and spoke to someone who said they would get back to me at 9am I called them 3 times since and no reply.

I found Roto Rooter via a 3rd party internet referral service used to get work prospects.
The phone attendant refused to give me a quote or any estimate   Thinking Roto Rooter was competitive, I scheduled a simple clogged kitchen drain.  I removed the traps and knew where the problem was but didn't have access to an auger/snake.

The technician arrived within an hour or so.  I had gone to work and my wife was home to handle the transaction. She was informed of the price up front but in not on tune with the price of home repairs.  The technician worked for less than 20 minutes and was onsite for less than a half an hour.  The charge was $365 plus tax. No parts, just labor.

My wife called me to let me know the charge and I was floored!  I called 3 local plumbers afterward and was quoted between $175 and $225 unless they ran into difficulties or issues.

Brian from the local  RotoRooter called me back today and gave me the standard corporate BS about your competitive rates and how they rate each job individually.  I told him it's a 20 minute drive from Niagara Falls NY to Lewiston NY and that the plumber was there for a total of 20-25 minutes ( I was at work and feel my wife was taken advantage of du to the urgency).  I had opened the traps and no parts were needed. $365 for labor? I am a fool for not shopping around or calling a local guy. Shame on me.

As a 40+ year homeowner, I have NEVER been so disappointed and angry at a home repair cost.