Best Businesses in New Mexico

I just love these guys!  They are always on time (sometimes early!), do a great job and are reasonably priced.  I trust them completely!   I recommend them to everyone I know, and they have all been as happy as I have been.

I have had a bathtub converted to a shower and it looks beautiful. Very little mess or inconvenience was created in the process. I  also have had repairs done to some appliances with similar good results.

The plumbing basically imploded at our rental house and our tenants were dealing with no water and black sludge backing up in the tub and kitchen sink. After going under the house, we discovered a large chunk of the plumbing was original to the house (1940s) and lead-based. A call to one of the big plumbing companies in town resulted in a time-table of two weeks+, which was obviously untenable for our renters. Carroll Plumbing was there in less than a week, took care of everything and didn't charge over their quote, even though an internal pipe required much more work than they thought. Very reasonable cost, great work and personable workers. Cathy in reception is also great and clearly runs a tight ship! Highly recommend.

Quick service response. Great results. Reasonable price! Highly recommended. I will use them on my next plumbing issue guaranteed!
Thanks!

Excellent service all the way around. I have used all aspects of their business and been impressed each time with their professionalism (sewer line camera evaluation; AC evaluation and repair; running propane line to kitchen stove; well water storage tank upgrade). Highly recommended!!

Replaced our two aging swamp coolers with recommended state-of-the art and energy efficient ones. Great follow up for one of the air conditioners needed some adjusting after running for a couple of weeks.

I was without Hot Water for 2 days after my Hot Water Heater stopped working for reasons unknown but still had cold water available. I purchased a new Water Heater for that reason and scheduled Louie & Son to remove the old one and install the new one on Saturday 5-13-2023. A half inch copper pipe going to a drain was blocking the removal of the old water heater. I asked Louie what that pipe was for and he didn't know. The water and gas valves were shut off at the water heater as Louie removed that pipe which resulted in high pressure water to be sprayed all over the area, wetting everything. Louie asked me to shut off the main water valve in the house while he tried to stop the flow of water upstairs. I ran downstairs and truned off the water at the main shut off valve in the utility room. There was no way to dry up all the water at that time so Louie & son removed and replaced the water heater. Louie then asked me to turn the water back on at the valve downstairs to fill the new water heater. That is when I found out that the Gate Valve downstairs was stuck in the closed position and the water could not be turned back on. I then asked Louie if he could replace the valve with a new ball valve. He said that he could but he would have to come back the next day because he had other jobs to go to. He said that he would come back first thing in the morning to fix everything. I paid him in full for replacing the water heater even though the heater vent was not connected with screws and the drain pan was not lined up with the drain opening. So he left the house in a mess with the old water heater in the back yard and us with no water at all. The next day Louie did not show up as promised so after waiting for two hours I gave him a call only to get an answering machine saying leave a message, so I did. After getting no response, I called him again. This time he answered and said he sent me a text message. The text message was sent to my land line and I told him that I didn't get it. He then said that he could not talk now but would call me back later. Instead of calling me back he sent a text message to my cell phone saying he was at the hospital with his mother who had a stroke and I should get someone else to replace the main shut off valve at my house. I don't know if his excuse was true or not but he should have sent some else to finish the job if he could not. The bottom line is this. I was left with no water for 3 days, a big mess to clean up, an old water heater to get rid of and a shut off valve to replace plus having to complete the installation of the new water heater. I would not recommend Louie & son to anyone I know.

We scheduled Eric through Sears Home Warranty and he provided us with the timeframe of 12-4. He called at 1:02 saying he would be there in 40 minutes. We arrived home at 1:37 and waited for him or one of his workers to arrive but no one ever did. When I called him an hour and half later he said that he waited outside of the gate and no one was home. He never gave us a courtesy call to even see where we were or notify us that he left and was not going to service our AC. When I called Eric he was rude, and said he didn't have the time to call people and let them know they had arrived. I informed him that not only was pay lost for missing work but there are two toddlers who are left in 90 degree heat without air conditioning because  he couldn't just provide a call. He was still extremely rude and uncompassionate about the situation. I do not recommend the company.

Easy to set an appointment and the service provider was polite and efficient.  The final bill was on the low end of the quote which was very reasonable.  I will definitely use them again.

Terrible experience - the employees were verbally aggressive, particularly toward the elderly.  Plumber pounded on the door as though he were trying to knock it down.  Don't send these folks to your aging parents unless you are there.  Attempted to up-sell a simple repair.

I just got off the phone with them to get some initial quote information on a triplex I'm in escrow on and was pretty shocked at how rude the woman helping me was. Right off the bat had a massive attitude and was incredibly unhelpful.

In 2014 Custom Plumbing and Heating was contracted to repair a sewer connection at a home we were buying.  In 2015 we discovered that the repairs were done incorrectly per inspectors and another contractor.  We repeatedly contacted Mel Martinez, owner of Custom Plumbing, to correct the problem.  He refused to return calls, emails, voicemails.  He came on sight without identifying himself and removed, without permission, the faulty plumbing connections.  We had the faulty work repaired and he still has not even bothered to return a call or email.  

Warning. You would be making a huge mistake to engage this company to do anything for you.   Our experience is that their work was faulty, they don't stand behind it and refuse to communicate or make any attempt to correct the issues.

Horrible work and horrible ethics. Oscar Lira did not finish the work agreed upon after he was paid 90% of the amount. He did a horrible job on the work that was started and stole from my property. Going through the legal process to make sure that he's not able to do this again to anyone else. Has several complains with the better business bureau.