Ana R.
03/09/2023 12:00:00 SA
***Update***
After completing their job, they left a few things behind that they were supposed to come back and pick up. We'll it has been a few weeks, and they still haven't picked up the old toilet and concrete. They keep saying they will pick it up the following day and still nothing. Every time I open my front door I see a toilet and if I open the back door I see the left over concrete. Don't get me wrong their work was awesome, it's just the after mess that I'm still having to deal with. If it doesn't get picked I am going to have to pay for someone else to pick it up which is annoying because that's more money I have to pay for someone else to pick up the mess.
For the past 2 months, we have been having trouble with our tub. It wouldn't drain while in use. Once it started to drain, my kitchen would get flooded. We had called 2 different companies, and the first company couldn't figure out the issue and made an opening in the wall, which they didn't patch up because that wasn't their expertise. Second company came out twice, the first time the guy didn't have the proper equipment to look further, so he ended up sending a second guy to follow up. The second individual came and started it, giving us a quote and what the process was to get it fixed. we had asked him if he knew the backstory to why he was there, and he said NO. He was unaware of the situation but was quick to give us a quote when the problem hadn't been found just yet. We end it up canceling with them to look for the cause. I ended it up with Louie & Sons through Yelp and read the reviews, which made me call them. Louie came and was able to figure out the problem, which was old piping and not the right pipes for the water to properly drain. His quote was half of what the second company had given us. It took Louie and his company 2 days to finish up the work.Their work was amazing. They cleaned up after themselves, they made little to no mess, and replaced the concrete on our floor. They also found some leakage, which they also fix. We also asked them last minute to replace our toilet since it was a bit old, which they did. Other companies could just simply say we can come another day and replace that. We will definitely keep them as our go-to for any plumbing issues.