EM Plumbing Heating

Eric is a class act. This owner operator not only showed up on time but did a fantastic professional job.  He's honest, courteous,  and goes out of his way to do a great job. He may not pay for the yelp reviews so this one is on the house, great job and a great guy, highly recommend and I don't do that often.

We scheduled Eric through Sears Home Warranty and he provided us with the timeframe of 12-4. He called at 1:02 saying he would be there in 40 minutes. We arrived home at 1:37 and waited for him or one of his workers to arrive but no one ever did. When I called him an hour and half later he said that he waited outside of the gate and no one was home. He never gave us a courtesy call to even see where we were or notify us that he left and was not going to service our AC. When I called Eric he was rude, and said he didn't have the time to call people and let them know they had arrived. I informed him that not only was pay lost for missing work but there are two toddlers who are left in 90 degree heat without air conditioning because  he couldn't just provide a call. He was still extremely rude and uncompassionate about the situation. I do not recommend the company.