Day & Night Plumbing Heating Cooling

Great job! Came early. Explained everything he was doing. Did a thorough job and cleaned up afterwards. Nice and pleasant. After he was done he said he would come back if there were any more problems.

We had a leak under our bathroom sink over the weekend. We reached out to day & night and they were able to get someone out on Tuesday. The estimated timeframe was between 3 and 5. I got a call around 11 that the plumber was ahead of schedule and they asked if he could come early. I was already excited about that. Nothing is better than someone being able to come early lol. Well once Antonio got here, he got straight to work. He fixed the leak in a matter of minutes. The cost was less than I imagined it would be. I will absolutely call Day & Night the next time I need a plumber. Thank you!

Great experience! I had a dryer vent that disconnected in the wall, which was discovered when I hired another company to clean it. Mike was on time, friendly, and efficient. He cleaned up after himself and was happy to show me what the problem was, and how he fixed it. While he had to cut into my drywall, the hole he made was as small as possible. I wouldn't hesitate to use them again!

Called and they came out quick. Guy said he couldn't help because he didn't know what the failure code was. He changed for the site visit as left.

Called them to fix a noisy swamp cooler, they came right out that afternoon. Told me I needed a new belt and bearings. Gave me an estimate for 1.5 hours in labor and parts. They did not have any parts on the truck, so I guess they had to run to Home Depot. The job was completed in 1 hour even with the parts run.  I have the time they came in the gate of my complex and the text saying the job was finished.  I was still charged for 1.5 hours.  When the tech finished the repair he came down and said there may still be a little noise as the bracket on the fan was bent.  I said OK. He told me I would probably get another 2-3 years out of that cooler. It was quite for the rest of the day and then back to the same clattering I had before.  I call them back and they said it would be the end of the week before they could make it back out.  He did arrive on Friday morning at the agreed  upon time.  He went up on the roof and came down saying the bracket was now broken and jumping all around.  I asked for him to show me where this was in the cooler.  We were both on the roof and he took the bracket and shoved it back and forth and said see.  I told him the other repairs should not have been made if that part was in that condition.  He got quite defensive and said is was all bent up and he could not tell the condition prior to the original repair.  The cooler was functioning when he arrived the first time, nothing had ceased or was bound up.  He raised his voice to me as we both stood on the roof.  I had to tell him not to yell at me. He then said maybe he could get some  JB Weld to stabilize the bracket..... but he did not have any on the truck.  He said he would be back at around 5pm to do the job. Then just a few hours later I get a call from the tech saying that the owner of the company was willing to deduct the price of the repair from a new cooler and install.  $1,475 less the repair of $229.  I told him I thought that price was inflated.  I have priced a similar cooler for about $600 or less, the motor can be reused and installation should not be any more than $400.  I told him I could not afford to replace at this time, and just come out to so the weld on the bracelet to get me through the season.  They never showed back up.  I even called the next Tuesday morning and got nothing but attitude from the office girl.  So this bad review could have been avoided if they had just done what they said they would do.

I had contacted Day and Night for an estimate for repairs to my hot water heater.  They were able to schedule my appointment immediately, which was a huge concern and an issue with other companies that I had contacted.  The owner (Shane) came out on time and was very personable and very courteous.  He was able to give me an honest estimate and great advice about my next steps.  I highly recommend him for any of your plumbing or heating needs!

My A/C conked out when the temp was 98 degrees. Shane came out on a weekend and had the unit fixed quickly. Super nice guy who knows what he is doing. He even checked other parts of the A/C system to make sure everything was ok.

Absolutely terrible service.  Called for a sink installation, got a reasonable quote, set up an appointment, and three trips later I have had to call another company to fix their work. The first guy that came in was asking for reviews before he did anything. He left a sloppy job and had to come back the next day because he didn't have all the parts he needed. 2nd time he came in we were left with a huge leak. They sent in another employee(who coincidentally happens to have the same name as somebody leaving them 4 star reviews) he fixed the leak but left us with more problems and an unusable dishwasher. They offered to fix their mistake for another $450. When we told them absolutely not, they offered to lower the cost slightly. We got our issue resolved with another company for a fraction of the reduced rate they gave us to correct their own mistake.

Completely professional and extremely affordable!  Priced well below top competing companies with a better response time, very experienced plumbers!

DO NOT hire Day & Night Plumbing for water main work. Shane has shown that he is irresponsible, unreliable, and unprofessional. For your own protection, DO NOT hire him. He installed a water line to my home about 1 year ago. It leaked 2 times within 2 weeks by the Frost-free water hydrant, and he supposedly repair them. It's now about a year later and it was leaking again. I called on Sat, Aug. 5 and left a message. No response. I called on Monday, Aug.7 and Stacy (his daughter) said he would be out Tue after 3 pm. At 4:30 he still hadn't arrived, so I called. He said he was having trouble on a job and would be here when he finished. At 7:30 pm he still had Not arrived and had Not called. I left a message both his phone numbers to ask him to call. On Wed morning, I again left messages on both numbers. He has NOT returned any phone calls. On Wed, I finally called a different plumber who has been in business for 30 yrs. He came out on Thu morning and had it fixed by Thu afternoon. What he found was that Shane failed to put gravel around the pipe and the frost-free, so dirt had gotten into the line. The professional plumber also found that the fitting had been screwed too tight and had split. Although I had to pay again, I'm happy to have the job done correctly.
(By the way, Stacy, who wrote the 1st review is his daughter.)

Contacted Day and Night for a tankless water heater upgrade.  
They arrived on time and did a good job completing all the things that needed to be done.  
Sean was great and and the office keep me informed, even processed our rebate.
I will have more work for them in the future.

Scheduled an appointment online on Saturday.  Rcvd phone call to confirm appt Monday AM. Rcvd text when plumber was enroute.  I agreed to estimate for work and scheduled work for next day. Next day plumbers arrived on time snd quickly discovered problems was more serious when they cut sewer pipe to address the visible problem. The schedule was agreed upon for two days later. Unexpectedly plumber arrived next day and despite bad weather finished the plumbing part of job one day early. Two days later they came by to replace sidewalk concrete that had to be cut and replaced.  In summary very pleased with work and communication. They use text messages to inform when plumber is headed to your home and when they have completed work. Price was fair. I will recommend Day and Night Plumbing to others

If your looking for quality professional work keep looking I've had multiple issues with this company that they can't seem to be capable of rectifying. Save your time and money.

Terrible experience - the employees were verbally aggressive, particularly toward the elderly.  Plumber pounded on the door as though he were trying to knock it down.  Don't send these folks to your aging parents unless you are there.  Attempted to up-sell a simple repair.

Requested a quote on a project - they came out and looked at the job, promised a quote then never got back to us, even after I contacted them requesting an update.  Very disappointed.

My grandmother was referred by senior affairs when my grandfather had a stroke. This company is apparently on a list of services that help seniors including the salvation army etc. So she didnt realize it was a private business. I called for her at 9:20 am and the woman who answered the phone sounded very bothered and confused. She didnt even answer the phone professionally, at first i thought i had misdialed, because she just kept saying hello before i could even get a word out. I mean what was her deal anyway?

So i explain to her that my grandmother needed help dialing and i give the phone to her. After a little less than a minute my grandmother comes back in the room very frusturated and offended. Apparently this woman was very rude and hostile and when my grandmother told her what she needed and explained that senior affairs gave her the number she coldly replied 89 dollars per hour when my grandmother asked if that was just for an estimate she said yes and hung up.

Now you tell me, why the H3LL would I ever pay anyone at your company $89 an hour after someone you employed treated an elderly woman so rudely?

Theres a lot of HVAC guys in Albuquerque, I guess ur totally okay with giving them business. But if this is how you treat people the least you can do is call senior services and tell them to stop referring your business.

Worst experience I have ever had with any company. Shane the owner is nothing but a liar who says he will call you back but never does . This company did some work on my house and never completed the work after many attempts to contact Shane and work something out a time to get the problem fixed he kept saying he would send a tech or call me back it has been an going battle for about 4 weeks now. The fix is such An easy fix that his company could fix in no time and very cost efficient. Instead he would much rather not try to make things right and just ingores are phone calls. I will now being taking this to the bbb and other places . I can call another company and have this fixed in no time, but its the principal that's matters. I trusted this company to do a job they said they could. Day and night plumbing is a joke your better off going to a company that cares about their customers needs and will make things right.

Day and Night Plumbing is the worst.  My husband called before 10 on Saturday morning and was told they would come out in the afternoon - a couple of calls ahead of us. Then nothing. No one showed up. No one called. My husband called and left a message yesterday evening and still nothing - no response. So we are left with clogged lines and no Mothers Day Showers. I can't say how awful this company is!  Don't use them if you want quick service or response time. Day and Night is a true laugh.

INCREDIBLY DISAPPOINTED - they cost me time and $$$. My water bill told me I had a leak and I called them to investigate. On Tuesday, Mike discovered an issue with the swamp cooler but after I mentioned it was likely bigger than than he discovered a leak in the main water line which took over a section of the crawlspace, messy and muddy like you wouldn't believe. Water was turned off so that they could attempt a repair but they left without giving me an update as to when they'd be back for next steps.

I have to call after-hours just after 5 to understand what's next and happening. They then tell me the water will be off for  days! I put my tenants into hotels immediately and wait for next steps. I call them Wednesday around 4:30 leaving a message for an update and don't hear back.

Thursday, I have to call them (two days later from their initial visit) to see what they say and they mention it's likely still wet and I'm like well let me get dehumidifiers down there. Imagine that! Me trying to trouble shoot with the professionals. They say they have fans so they'll bring them out the next day (they attempted to bring out within the hour but why didn't they do this from day one??)

Friday, next day they show up with the two of the most simple fans and I have to laugh thinking you did not have me wait since Tuesday for this. I get Servepro on it with the dehumidifiers which they promise will dry everything out in two days which it does. I let Day and Night know this and they agree to come back the following Tuesday afternoon when I mention everything will be ready for them to work Monday.

Come Monday I have TLC come out, quote me, ready to work Tuesday am. When I called TLC I tell you they were understanding concerned for my tenants being out of place, a world of difference when communicating with Michelle. She was nice but between her and the team there was a lack of communication, sense of urgency, and plan to have to work done while I have a hotel bill running daily.

For Day and Nights services without any fixed plumbing and my troubleshooting to help them get back in topped $1000, imagine that. I asked several times prior to me canceling them (once I had TLC lined up) about charges and they never mentioned any dollar amount just dating the total would go towards the repair. I wouldn't recommend them to anyone for a big job, just go to folks that will get it done with a plan from the get go.

My invoice for work not completed is nearly the cost of the job had it been done BUT it wasn't. How does that make sense? Buyer beware.

Please be sure to get a quote, any quote, for repair in writing.  They won't honor what they say they will do and how much it will cost.  They sent 1 person to 'evaluate' the repair.  He said worst case, no more than $350.00 and would send a repair person the next day.  They did.  They sent someone without any information about the 'evaluation' so he had to start from scratch - and it's by the hour!  End result, the charged for both the 1st and 2nd 'evaluation' time and refused to honor the verbal estimate given.  The first repair person acknowledged he said the amount but then said that it didn't include his time from the day before.  He didn't say, worst case $350 plus my time today, he said max $350.  
Be VERY careful with this outfit.

Incompetent and poor customer service. 3 months into job and still not done. Owner will not return calls, hiding behind the people he has answering phones. When selling the job he would answer immediately. Just another one of those bad contractors they were talking about in the news... Do not fall for thier sales tactics!!!! They don't even know how to pull the correct permits for the job much less do it!!!!!

I had a $22,000 mini split installed a year ago. It has been nothing but a headache. Leaking through my roof, the heads don't cool and they leak water. The condensers are loud and were never leveled.  There are bubbles in the lines and the list goes on. They do as little as possible to repair things and when I called to have them come out today I was refused service because it's been a year and they won't work on my system.  HORRIBLE SERVICE! On the install they promised to remove the old furnace and they back peddled on that too. They take your money and run!

Bad experience. Our drain was clogged and the repair time was 2 weeks, they came with a digging machine, trashed our front yard just to find that the pipe was just ok and it only needed cleaning. They charged $1000 for a repair that should cost $200. Do not use their services.