Best Businesses in California

We had a problem with our security/smoke detector systems, we called Wright electrical company and they were very professional and had a clear idea of their schedule availability and we booked an appointment. Kody gave us a call to inform us before arriving which we find convenient to allow us to wrap up any work meetings we are on. Kody was very friendly and knowledgeable, he fixed what we needed fixed and educated us on many things we needed to know. He did not mind our many questions and gave us all the time we needed. I wish i knew this before as we have used many other electrician services and they would not come nearly as professional/helpful. I will sure call Wright electrical company for whatever future electrical needs we have.

I had a faucet issue, and one of my friends had called bellows to help me out, but I had contacted my warranty company myself so did not need them. Unbeknownst to me, bellows had not been cancelled. So when they called, I had thought they were with the warranty company, so made an appointment. I did call the company number asking if the faucet requires replacing, does the standard $75 warranty price cover that . They just gave me the oh, we'll have to see what the problem is and evaluate it. Fine. I thought that was standard since it was my first time working with my warranty company. Come day of appointment, Bellows cancels my appointment that day stating they don't have a card to bill. Then they claimed they need to bill for the appointment after their plumber said they stopped by, but we were home all day and no one knocked, called, or rang the doorbell, nothing. So they sent a $149 bill for doing nothing. When I saw the bill, I called and asked what was going on, then it was later figured out they are not with the warranty company. I talked to a woman on the phone who confirmed I had not been the one to call for their service as the phone numbers weren't the same. The lady said she'd talk to her manager and figure out the bill, and i reminded her that no one actually came to the house that day anyways. Get nothing back, so I think it's done. Then I get months later stating they still need the $149 bill fulfilled otherwise they'll send me collections! I promptly emailed back stating I thought this had been figured out, restated what I had told the lady months ago. No response. I email again. No response.

Absolutely ridiculous and unethical behavior. If you cancel the appintment yourself and no one comes, why are you still charging a fee???

Also, claiming that they have time staoped picture of them standing outside the door? After the texts saying it's cancelled as shown in pics? No one rang the doorbell, knocked, no sign of anyone at the door. Seems a pretty easy scam to stand outside, snap a pic, do nothing, then leave without telling anyone.

I was very surprised at this business; and sad to say, this is my very first negative review on Yelp.

Sam was nice on the phone and in person.

However, Sam had rescheduled my appointment because he forgot he had another client, took 21 days to send us a quote, and provided us information for a receiver which is available at Best Buy for 1/5th of the price quoted.

Disappointing.