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Excellent customer service, communication and execution.  We were impressed with how professional everyone was and a pleasure to work with.  We will definitely be calling in the future and recommend!

A few weeks ago the water heater at my home broke while my wife was taking a shower.  It was funny to hear her squeal when the cool water hit! That was the only funny part of our water heater death experience.  I called Bellows to see if they could get the water heater fixed quickly.  Bellows sent out a tech named Nicolas Sanchez the next day.  After taking a quick look at my water heater, Mr. Sanchez told me that my water heater was old and Takagi, the maker, of the water heater, had been acquired by a bigger company so parts were no longer available.  Two lies in the first 30 seconds.  Takagi is alive and well, and parts are readily available.  Mr. Sanchez then told me they needed to install a new water heater.  The quote to install this new water heater was $5500!!!  Mr. Sanchez assured me this is a top of the line unit backed by the Bellows warranty.  I told Mr. Sanchez I wanted to do a little research and I would get back to him.  

I then called Takagi and confirmed they are alive and well. Takagi's rep walked me through troubleshooting the heater, turned out to be a bad circuit board.  A new circuit boards cost $350, the tech at Takagi said I could get 1 of their heaters similar to the original heater for about $550.  So since the heater was 16 years old I decided to replace it.  I ordered the new heater online and made a few call to find a plumber who would install it.  I found a good place that could do the install that Friday.  Cost $960 to install, including a flush valve kit.  The total cost to me $1510.  Crazy that Bellows was $3990 more expensive!  Part of that is they recommended a more expensive heater, internet retail on their heater was $1500, but they were going to charge me $2000, but even IF the heater was worth $2000 that's $3500 to install it!!  It took 4 hours to install!  That $875 an hour!  REALLY??  What a bunch of crooks!

AVOID BELLOWS AT ALL COST!!

Hi Tech AV did a full home theater system for us including Audio Rack 4k projector.  They also ran ethernet cat 6 throughout our whole house and did a fantastic job.  Professional and timely.  I highly recommend them for any home theater setup.