NexGen HVAC & Plumbing

Paulie Grijalva arrived at our home quickly!! It was just a moments time to figure out our clog in the shower drain! I wasn't home but my wife was, and he was able to guide her in the future to fix the drain. Very informative and such a positive experience! Thank Paulie on a job well done!

We had the A/C stop working during the first hot day of the year. Not good! NexGen came out a couple of years ago and did a great job servicing the A/C unit and our hot water heater. Always professional, they didn't try to sell me anything. They only provided me the information in a detailed report. No pressure.

They came on Monday and looked over my HVAC system. Not good news. The unit I put in about 10 years ago was busted. It was going to cost me $7K with no guarantees that it would work. Then, they inspected the duct work. Even worse news.

The repairman called his supervisor who made it out, sat us down and gave us a run down of what needed to be done. Work started the next day and was wrapped up the following day.

The work was superior and will last me for the rest of my time in this house. Work is guaranteed. Glad that I called them.

Very convenient!
Low price with high quality!

scheduling online web quick. Got a call to confirm. Service tech showed up on time and knew exactly what to do. Best service in California.

This is definitely a mixed review.
As a senior citizen I should have been experienced enough to know I needed to get more bids. The  SO amiable salesman oozed charm from every pore and promised that I was getting the best deal in town and it would not be available the next day.  He also stated that it was a 2 day job (1week).
They also tried to change the scope of work, but that issue was resolved.
I have recently been getting bids for an HVAC unit that I am installing in a building at the back of my property. A FRACTION of what I paid Nexgen for the same product. I feel like the world's biggest sucker.
That said, the installation crew was punctual, polite and left the place spotless.
To sum up the situation: If you have Elon Musk's cash, go ahead and hire NexGen.

Was experiencing issues with my air and heat and found this company through a Google search. The technician who came out was Dustin. He was amazing, personable and very knowledgeable. He answered all of my questions and ran all needed tests to ensure our unit was properly running. Because of Dustin, you now have a forever customer!

Great Service and reliable . Victor did a good job!!!!! If you need any help call NexGen for your HVAC needs !

Our AC unit would not turn on at all and we called NexGen. They were able to be at our home the following morning. German provided excellent service and had our AC unit working within minutes. He also completed a full AC service. We are very pleased with the customer service and we will definitely continue to refer them to all friends and family. Thank you German for the outstanding service.

Julio showed up and was amazing to deal with.  Thought we had a leaky pipe but turned out to be just some cracks in the tiles and he gave us tips on how to fix it.  Also showed us some other things that we needed and were happy to have done.  Repairs starts on Monday and if the work is as good as the customer service I know I will be total satisfied.

Larry Acuna came out and installed my new shower valve. Larry was on time, very professional and courteous. Excellent cleanup once job was completed!

The water heater wasn't functioning well. The water wasn't getting hot in the kitchen to wash the dishes. Larry Acuna scanned on the system to see what caused the water not to get hit. Larry had taken pictures from his tablet. He showed what the problem was. It was a lot of build-up.  Larry Acuna  had installed a new water heater and the pipe. Larry would communicate with us when he had to turn the water off.  Larry didn't make the area messy, and he wasn't loud. Larry was very friendly and polite.  Larry had checked the water pressure cause the water was flowing right from the facuet. Larry had to come back 05/10/2023 to finishen up. He had to install a new faucet in the kitchen cause the flow wasn't moving fast. Larry got the water flowing very well, and it is hot. Love it.

Our tech Ben performed our heating and air check very thoroughly and efficiently. He also informed us of and additional problems that need attention will
Be taken care with a call.

Thank you , Ben

I requested a tech to come out and service the AC Unit for my home.  Roger arrived early, was extremely knowledgeable and friendly.  Working with NexGen was a great choice!

My home needed brand new plumbing. Went with this business even though it was the most expensive. Glad I did, the work done was great, they used high quality products and reliable, the job was done quite fast.

My wall heater wasn't working and I called several people who weren't able to figure out the solution. Dustin came right on time and was very personable throughout the whole process. He diagnosed the issue, let me know the severity when he identified a CO2 problem, and gave me different options for fixing it. He was comprehensive and clear and I highly recommend!

I was charged $400+ after the technician reset my tankless water heater back in Nov. 2022 after it stopped running hot water.

3/28/23 update: I initially wrote a harsh review Zach, the owner, reached out and offered a partial refund. He was frank with me over the phone and I appreciated his effort to help make things right. At the end of the day, Next Gen was the only company that was able to fix the water heater that day and I was able to avoid replacing the entire unit.

Cesar came by for an assessment on a leaky valve reported by the refrigerator delivery company. He came and gave his honest opinion that the leak was negligible and helped me put the new fridge in. Saved me a ton. Thanks!!

The technician that came to my house was named Alphonso and he was terrific. He was thorough and efficient and I would certainly recommend him to my friends and family.

Conner & Clemente came out to unclog the drain outside. Showed up on time, smelling good and eager to work and very professional. Troubleshoot our problem with a cool looking camera and finished up within 30 minutes. Great guys and great service at a good price. I highly recommend them and I will use them again in the future.

Thank you Dylan for coming over and helping me with my garbage disposal. He was efficient, on time and had great customer service. I will continue to use Nexgen because of my experience with Dylan! Thank you so much!!

David T and Adam came to check our system at our church. They are very professional knowledgeable and communicative. The both of them kept us up with all matters concerning our units. Nexgen is the way to go and David and Adam are our go to guys...

Jesse and Lucas were punctual, tidy, professional and provided exceptional workmanship and service. Would definitely recommend to anyone looking for leak detection and repair work.

I set up an appointment to have my A/C looked at/tune up, to get ready for the summer. Art was the technician. He was very friendly and helpful.  Art did a great job to make sure everything was working fine. He said I was good to go. He did recommend some things, which I will take into consideration, but was not pushy about it, which some other businesses can be. Thank you NexGen

I called NexGen to service my Gas Furnace. The technician by the name of Roger Cuadra came out and what a great person he was. He explained everything he was doing and what needed to be done. I felt no pressure. I'm a senior on a fixed income and he was so kind to wave the service charge. He deserves 10 stars

We had a mysterious leak that appeared to be coming from the air conditioning system. After NexGen determined that it was a plumbing problem and called their plumbing division, a plumber was at my home in 1 hour. Connor arrived and did a thorough assessment of the problem.  He explained everything clearly and remedied the problem.  He was fantastic! I knew the HVAC company was A plus and now I can say that the plumbing division is as well!!

NexGen came out and snaked my drain. Although it didn't resolve the issue, they didn't charge me for their time which makes me trust that they are an honest business.  I will be contacting them again for the next steps to my issue to move forward since Jesus was honest and informed me on his future recommendations.

Paulie helped us out with a stoppage that required a  hydro-jet of our pipes. He was able to fix our issue with minimal downtime. He also took the time to go to Home Depot to pick up a repair part for our sink. Great experience and customer service.

First off I would like to say my overall experience has been nothing but excellent! From the customer service person to the tech they sent out. They are professional, polite and helpful. I would like to special mention Dave F. He called to give his ETA and was even earlier than expected. He was professional, helpful and diagnosed the problem. He didn't try to upsell or take advantage of the issue. We wish we could have used the service. In the future we will if needed. Definitely recommend!

Our heater was giving off cold air and home was down to 59 degrees. Michael arrived and was very generous. He was very professional and quickly was able to fix our problem. Our family is so happy to have a warm home again. Thank you Next Gen and your hard worker Michael.

Okay.... guess I'll have to eat my words a bit.  Bill Kean showed up to my house this morning with the super competent and professional Ullisses.  Both worked incredibly hard to find the errors in the system installed and immediately fixed all problems and installed a simple thermostat that I could understand.  Bill also offered me a generous compensation.  Ullisses will be back tomorrow to install a new plate so that I don't have to figure out paint.  I'm super happy and now feel confident in the installation. Thanks Guys!

Our bathtub was not draining properly and we couldn't remove the stopper on the bathtub to clear the drain. They came in on time, they assessed the problem and fixed it before we knew it. They also gave us recommendations on how to not have this problem happen again. The whole process was very easy.

These guys were the best! I had an upstairs toilet back up and they ran me through every procedure they could do for me before proceeding to any new issues (we had a few). Alfonso and Clemente were very knowledgeable and answered all (even the silly) questions I had. They helped me understand and solve our problems and keep my anxieties in check! I hope I never have another plumbing issue, but if I do I'll definitely give them a call! Thanks so much guys!

Love these guys!!! Excellent customer service and golden disposition beside to very clear and professional service!!
They install a unit few months back and contact me to remind me about my follow up post-installation appointment at not additional charge.
Robert did a phenomenal job!!!
Thank you

Update: they asked me to remove my review a while back, I'm adding it again because these people are bad humans and just predators, they came to fix my AC and I don't know if it was malicious because I keep asking for help (not meanly, more like begging them to help. This dude came to fix our AC and didn't install the filter, I can't access the unit reliable but I can taste the dust in my mouth, and I know my one year old can feel sick from it. They are predators, they are evil, and they treat their customers like garbage. We feel sick, icky, and everything was better before they came to fix up our unit last week. Who doesn't try to make sure people are healthy after spending thousands of dollars with you and being a loyal customer for 4+ years? Stay away from Nexgen Air, find a second opinion if you already have them like I'm going to do, just find someone else.

Review from last year:
I only post about good things people do or when people really are just acting like bad human beings. Bad stuff happens all the time and bad service is just part of dealing with life. But when people are bad human beings I kinda need to say something. And I'm curious if Ismael or Christine will reply to someone saying that their employees are messing with a newborn baby and making her feel horrible, but won't be surprised if they don't because they seem hot or miss on what they care to respond t

My wife and I have a 2 month old baby, and the humidity in our house is between 50-70% with our 18 month old NexGen system. Something is wrong with it. Their service has been awesome so far, until they send this muppet out to fix it who instead decides to give me an education on how AC works while my then 3 week old baby is locked in a room without AC while he fixed it. He didn't. I call to complain, they schedule an appointment, but the dude is 3 hours late while my wife and then 5 week old baby are locked in a room without AC. He was so tired and grumpy from his previous job that he spent 20 minutes taking pictures of stuff to prove I was being a douche and nothing was wrong and then left.

Bottom line, I'm probably gonna need to break my warranty and have someone come out to help. We're just sick and sweaty and feel awful, and we now includes a 9 week old baby. I'm telling you, these are people that are being awful human beings.

I can't give a review on the quality of work for this plumber however , I can give 5 stars for a quick response to my request . This plumber responded within 5 minutes of my request and was able to answer all my questions .

Received a quote a while back for my home in the south bay.  They wanted to charge ~$3600 for minor work on my furnace, but I got the job done for $1250.   Other quotes were all in the $1500 range. Crazy high pricing.  There's a reason they have all those special coupons.

Our new A/C unit was installed less than 6 mo ago by NexGen. It just broke and they are hanging up on callers right now. Do not hire them.

Update: I reported an electrical clicking sound 3d after the install. They came over, looked at the unit said it was fine. No UV meter, no tests, nothing. They said it'll make a bit of noise, but it's working fine.  The error we got from the Nest says the power wiring is failing to the HVAC unit. So obviously the clicking was not fine. I'm under warrantee and the best they could do was send somebody tomorrow, which then got pushed to the next day. I fixed it myself the same day that I called them after this incompetence. I realize it's peak season, hire more people, you're bloody rich NexGen, but I suspect not for much longer at this sad pace.

Bill: It's too late for that, wanna change my mind? Action. Expand staff, stop lying about quotes, appt times, and equipment status; raise standards for training, fix phone system, improve employee reward system by giving great employees promotion/bonus opps and let go of employees that clearly don't want to work there. And stop spamming me to spend more money on more services, when my current service is terrible.

Steer clear of these guys. They are dishonest and will lie to convince you to buy something you don't need.

I own rental properties and generally have a good team of vendors. I had a tenant call on a Friday evening of a 3 day holiday to light a pilot light.

Unfortunately our regular HVAC guy was on vacation and I reached out to Yelp to find someone who could safety check, clean dust off, and light pilot light on an old floor furnace ASAP. I was very specific on Yelp about the needed service, even giving the name of the furnace.  I received many responses, most were unavailable due to the holiday, but I did receive a reply from NexGen who said they had that exact service for $89.99 and could be there the next AM. I called and spoke to someone and gave exact instructions, and told them again, not to sell up, or frighten the tenant with scare tactic's to sell a new furnace (this isn't my first rodeo).

Just do the service.

NexGen arrived exactly on time and were escorted to the furnace. According to the tenant he didn't even get on his knees to look at it, but immediately proclaimed the furnace a danger!!! He said a new furnace was mandatory. The tenant called me immediately threatening lawsuits unless I bought a new furnace (guess that was NexGens play). I attempted to calm them and explained the furnace was fine and would be safe. I explained NexGen was lying to sell a furnace. They were not convinced. 2 days later my regular HVAC guy (licensed) arrived and performed the service, safety inspection, and got the the pilot light lit. He assured them it was perfectly safe and not to worry. Unfortunately the tenant had already begun moving out, and accused the plumber of lying to them on my behalf. They were out the next day, 6 months early on their lease.

I had then had SoCal gas come in and sign off on the unit. After inspection he said that this unit would last safely for many decades to come and 50% of the homes he looked at in the area had this exact furnace. It's a great reliable furnace and he added, ours was in great shape.

A salesperson from
NexGen called about 5-6 days later and eventually sent an invoice ($$$) for a new furnace. I told them what had happened and he was speechless (but not surprised?). Guess the whole point was to terrorize the tenant, who in turn would scream at me till I overspent on a new furnace.

Not sure if this tactic is illegal but it should be. This has cost me money and significant stress. I can only hope there is a special place in hell for those using these sales techniques.

Ben Trevino and William came out last night and fixed our heater. This was done after hours, and they both could not have been more professional and accommodating. We were without heat for 2 days, and it was very cold in the house. They did the troubleshooting and configured our thermostat to our preference. We cannot thank Ben, William and the dispatch crew at Nexgen enough. 5 stars is not enough.

Connor was excellent and helped me with my water heater after the pilot light went out from all the rain we had. Super nice and gave honest insight.

Absolute scam! Daniel came 7 days ago to fix AC. Had cool air for a day. Charged $88. 7 days later AC completely out. Called for service and Derrick came out. Derrick proceeds to tell me we probably have a leak in the old system and would need Freon. That Freon isn't available anymore but it in reality it is (r410a). We would need leak detection and new piping.  Condenser wasn't working and we would be better off getting new unit to tune of $17,000!!!  But would have to meet with sales manager. Had another ac repairman come today. He replaced the Freon  (which he said was probably leaked by the first technician and Nexgen is notorious for these outrageous tactics to get customers to buy new units!) STAY CLEAR OF NEXGEN!!

And I can assure you, Bill, that is exactly how you operate!  Explain the $17 grand quote and the maintenance package offered for $2600. When I said it was too much, the quote dropped to half.  Derrick said he would put us down for 3 condensers instead of the 6 we have. Unethical business!!

HVAC Technician Michael was great! He assessed the issue and found the solution pretty quickly. Turns out all I needed was for the coils to be cleaned. He had me up and running under 30 minutes.

Jose was my service man, and he was very professional and polite. Nexgen have service my Hvac for several years they have been professional and reasonable priced. Definitely recommend them.

NexGen WILL rip you off. I used NexGen for two issues a water heater was not able to heat the appartment building and separately one shower unit was not getting any hot water. The NexGen tech Larry seemed pleasant and convinced me to spend $1800 to replace piping in the shower area and replace a pump on the water heater for $3500. After paying him the hot water was still not working. He called to tell me the only way to resolve the issue was to replace the entire hot water system at a cost of $16,000!!!!!  After two months and several calls to the company to send someone to repair the issue, they never returned to resolve the issues. I eventually paid another company who was able to resolve the issue immediately and for a tenth of the cost! DO NOT not trust NexGen!! They are con men.

Definitely call them! They responded to my Yelp request so quickly and sent over a consultant that evening within a few hours. Started work in 36 hours! They provide quality work and professionals who show up as promised!! A very nice change from what we've been experiencing with contractors and subs lately. They work hard until the job is done...even sent more crew members to speed up!

On the downside, I had some complaints regarding worker's cleanliness at my house...left shoe coverings laying about, toilet seat up, and stained my carpet. Also, we were not consulted before they put the thermostat in and now it needs to be moved. Things happen during construction...understandable.  We can fix it all and they will be coming back to complete our HVAC for our home expansion. They said they will fix the placement of the thermostat and some of the wall vents moved to the ceiling per our request.

My advice to NexGen is to require a script for the supervisor to cover with the homeowners as well as their team.

The leader/supervisor on site didn't do a good job leading his team or communicating with us, but Norman stepped up to get things under control!! Norman recognized what was happening and took initiative to make things right. He was upbeat, thorough, and professional which saved the entire experience. Norman deserves a promotion because he cares about the customer first.

Marco was also outstanding and thoroughly explained the thermostat. He was always working diligently and was a pleasant person to communicate with.

Overall it was a very good experience with a slight hiccup on day 1. I would rehire them and just make sure you connect quickly with the supervisor about your expectations.

We purchased a home August 2022, in the middle of that horrible heat, the AC broke.  My husband contacted NextGen, god must of heard our prayers and sent us Ryan and Art.  The stress of moving into a new home, I felt so defeated.  These two guys, WOW, they went above and beyond.  I am sorry it took me so much time to put something out here but, they understood our situation.  They understood our urgency.  If anyone has the pleasure of meeting these two gentlemen, know you are in the best of hands.  

We have a new AC system, we loved all the customer service provided and still till this day I get calls asking how we are going.  Ryan and Art, thank you for your kindness and for the support you provided my husband as a 13 year veteran.

Vincent from NexGen came out to do a tune up and inspection on our heating and AC units today. He was friendly, professional, and was extremely knowledgeable. The best part was that he explained all of his findings in a simple, easy to understand manner. I definitely recommend Vincent as an HVAC specialist and will follow up with him to get the recommended repairs done soon.

I am truly happy for those of you who received excellent service from NexGen. Count yourselves lucky.  My service was far from excellent. NexGen did not dedicate a FAU circuit breaker for my unit in the attic per the county inspector requirement card.  NexGen utilized my washing machine circuit and piggybacked on my general circuits in my home.  NexGen says they follow the county inspector's correction cards, however ,  in my case they did not.  Needless to say, the havoc this caused in my home.  I hired someone to help and discovered the above.  I immediately called NexGen. The Production Manager said and I paraphrase, we passed our inspection and we are not going to discuss this matter again.  Of course that required me to seek out another contractor to correct NexGen's negligence.  To me, their actions were a false representation to the County and created havoc to my home.   Meanwhile, other corrections were being done on the HVAC, a NexGen Quality Control  personnel name Elias came by.  I told him my concern abt the FAU and what was said by NexGen management. He apologized and said they would take care of it and he would ask for reimbursement.  It has been a week an the only notification I have received is a text asking for a good review.  It has taken 2+ months to do what they estimated a 2 day job.  I understand it was an estimat, but really.  Now, if I had known about the A/C compressor wires and cable being exposed and laying on the ground in the crawl space, I would have told Elias the same day. Not until the alarm of a contractor saying you have exposed wires that could have shocked them and the wires are not grounded, I had no idea. Back to the drawing board with the calls, text, and emails to NexGen, only to get the same response;  we passed.  I guess you all would say, I'm a glutton for punishment.  Really, what good is an XPP from NexGen if they will not properly, safely, and efficiently provide service to their members.
Sheri

These guys have gone DOWN HILL fast. They are no longer reliable, professional, or competitive.

We had some plumbing work done 4 weeks ago and have been struggling waiting for the project to be completed.

I have sent Kenny Domino, their controller multiple emails but he is not responsive.

Avoid these guys if at all possible.

Roger was very professional and honest. Impressed by the level of customer service he gave!! Thank you!!

I called Nexgen for an estimate to replace a leaking Asbestos/Transite furnace flue.  They responded promptly and provided a competitive estimate which I approved.  When the contract was prepared though, I noticed they planned to use single wall pipe, and there were special instructions saying a new roof cap 'should be installed'.  When I asked, the estimator said the install team would decide whether it was necessary to replace the old (leaking) roof cap.  

The crew showed up late for their install window, and sat in their truck for another 40 minutes before approaching the house...then knocked on the door requesting to take a photo.  Shortly after, the Nexgen estimator called me, requesting an additional $600 above the contract amount, claiming the flue went through a soffit he hadn't noticed.  Having done some construction, I politely informed him that I was looking at the roof and the pipe did not go through a soffit.  But the estimator said he couldn't disagree with his people onsite.  I refused to pay and Nexgen left.      

Yesterday, I had the work done using another company, including proper disposal of the Transite pipe with an abatement company, and installation of a double-walled flue with new vent cap.  The repair confirmed the vent went straight through the roof - not through a soffit.  And the total cost was 40% less than Nexgen requested.

My technician Manny came out to service my HVAC package unit. He was very professional from when he walked in to giving me detailed information on what the issues were with my system. I will always call him for all my services.

I called Nexgen to summer preparation service my 15 year old Carrier AC whole house system. David T offered me a rejuvenation package which bundled several improvements and replaced parts at a substantial discount.

David T, from NexGen serves the Orange County, southern CA region and I feel he exemplified the best customer service I have ever had from a service provider.

Dave is very personable and explained everything to me in detail and showed me before and after pictures of his work. He should be the standard that Nexgen should set for all of its service persons. While ALL my visits from the company have been very satisfying, he was the best yet.

I really enjoyed talking to him and he respected my home and even helped me reset my Nest thermostat for a new Google account.

I highly recommend NextGen for anyone and if you can get David T to your home, all the better.

After soliciting a few bids from contractors to replace my old furnace, I ended up choosing NexGen. I chose them not because they had the lowest quote (they didn't, but they were close), but because they seemed the most organized and polished. I was not disappointed. The installers showed up on time (in fact, a bit early), and they proceeded to take out my old furnace, clean up and seal the space around it, and install the new one. Throughout, they made the process seamless and almost invisible to me. When there were issues, they figured them out without burdening me. At one point it turned out that the exposed part of my duct work was leaking, and it wasn't in the contract for them to fix it, but they replaced it with brand new stuff at no cost or inconvenience to me. That's the kind of high caliber outfit this is. The most impressive part is how polished and professional the job looked at the end. Everything is just so clean. And the furnace works perfectly.

After talking to several HVAC contractors in the LA area, here's my take. Nexgen aren't necessarily the cheapest, but they charge a more than fair price for the job done right. Other contractors seem like they cut corners here and there, don't guarantee their work as much, or compromise on the quality of the components. Nexgen do the kind of work that you'll never have to worry about, at a more than fair price. They did everything right in my case. I highly recommend them.

Art was great. Trouble shooted issue ras soon as he arrived and fixed quickly. Checked to make sure no safety issues. Will use again if any other issues arrive

Just had a great experience with Patrick Cordova at NexGen.  He did a complete check of my heating unit.  He constantly explained everything he was doing and then gave me a complete understanding of the issue. He explained all the options I have and was patient to allow me to make the best decision for my family.

Honestly some of the worst customer service you'll find. I've made appointments for serious and urgent needs and they don't show up prepared or even engaged with a desire to help. I've had them scheduled to do duct cleanings and filter replacements and they legit text us last minute saying a tech isn't gonna show up until 5 to do like a 2 hour job, and then make me reschedule (this has happened about 3 times).

Now it seems like they all know I'm not a big fan of theirs and I've been trying to get an appointment for a service on the calendar, and they take my info and never call me.

I have a 13 month old baby and my AC is a total mess, and the customer service with these people is just so terrible. Unfortunately I have their equipment so I guess I'm just stuck and totally screwed. Thanks for nothing NexGen Torrance and surrounding area

Bill,
I called and left you a message with the date of the service. You technician was at my property on April 20th. Then came about 2weeks after with his manager Jim, jimmy. I would appreciate a call back or refund of the $88 dollars since your technician did not do a single thing.. I will be contacting the better business bureau to report this.

We couldn't get the heater to work and Art Ramos came and helped us. He was very professional and polite.  We hope to work with him again and we really wish there were more people like him.  He fixes our problem quickly and was so very kind.

Patrick from Anaheim was on-site during the scheduled window, and promptly tackled our gas heater issue.  Extraordinary service -- friendly, took time to answer all questions, never rushed us or the work.  Incredible service, completely satisfied!  Thank you!

Jessie V. came out to my house on time and was extremely honest.  He didn't try to upsell and he fixed my drains that were clogged and did an excellent job!  He went over and above. He told me how to maintain my plumbing and gave me an excellent deal.  I highly recommend NEXGEN!!! Request Jessie V. if you can. You will be guaranteed quality service! NEXGEN are plumbers I will use in the future and recommend to family and friends! Thank you Jessie V!

I have had issues since we got our air conditioning unit almost 2 years ago and today we had to have someone come out yet again because the condenser stopped working. For the price you pay for a new unit. This should not be happening. I had to pay $413 for a condenser saver and I am very unhappy. I truly feel like the people who did the initial install did not install it correctly and it will never work as it should. When the unit froze over after a couple days of install it probably should have been replaced, but now it seems like I'll have to deal with this lemon. If I could go back in time. I would reconsider the other companies.

Arnold was great! Showed up on time and was able to diagnose the problem. Explained everything in a  easy to understand manor and fix our AC issue promptly.

Kefler King was an outstanding tech that provided a friendly and quality inspection. He explained what was going on with my old furnace and then explained my  options and had me speak with the manager to secure a fast date of replacement of my old furnace and how long it would take to install a new one. Very good price negotiated. I'll follow up after the install tomorrow.

Dennis

NextGen was absolutely fantastic. They showed up exactly when they said they would. Technician was super friendly and very knowledgeable. We have a 30 year old Hydro fan heat system that other companies I contacted won't even look at but NexGen did.
I would 100% recommend them for plumbing or HVAC needs.

Scheduled AC annual summer maintenance. The NexGen technicians (2) were professional and polite however, spent over 2 hours, recommending 3-4 addional services which didn't seem to make sense to offer when it was stated that my system would barely hold up for a year. The service was completed to my satisfaction.

Rigo came out to help with a problem with my water softener. Turns out that the plumber that installed it never turned the bypass switch on. Rigo was kind enough that he wasn't going to charge me for the service call, so I ended up having him bring my tankless water heater up to code (yet another thing that my plumber did incorrectly!). He was on time, courteous and a super nice guy. I'll be calling them out to do my maintenance. Very satisfied!

***NON-RESPONSIVE***

I decided to reach out to this company because of the reviews and sadly, I could not be more disappointed.  I have left several VM's asking for a call back and it's been over a week.   I called, got connected and as I was asking a question, she stood silent, and I asked if she could hear me and she mumbled something and hung up!  What a joke.  I guess then don't want or need any new customers.  Don't bother.

I purchase my AC/Heating unit 10 month ago.  I have received excellent customer service.  Bo came out twice to tweak the system. This company and Bo are great!   You will not be disappointed with their customer care / service.

Way to go Bo !  you are the BEST.

Part 2 - After 7 repair attempts and a $16k price tag. My Nexgen airconditioning unit still DOES NOT WORK. Imagine the time off work, the inconvienance, the time spent on the phone repeating over and over, the power bill, the embarassment to my family and guest. Nexgen's style is to play dumb and use damage control tactics. Who are you? Are you even our customer?, Who's that? we never had that employee, Oh we will fix it once and for all. As a friend stay away from this company, you will save alot of money and wasted time.

Omar M was fantastic. Great personality, smart, and patient when explaining things. He was quick, honest, and gave me ideas for future projects. I will definitely be calling NexGen for any future HVAC and plumbing jobs.

Today Technician  C.F. came  back. , he came  before and installed the new motherboard for the heater furnace , today he came with solution to fix the warm air flowing out the vents  intermittently,  when the furnace system and the fan are in off position. Technician replaced a temperature sensor. Hope this will control the warm air flowing out of vents .
Customer Service and the Technicians always extends   their courtesy of service and displays professionalism. Which I appreciate.

Our Heater was not working and Manny fixed that issue as well as checking the entire system to make sure there were no other problems. He was very easy to communicate with and very friendly. We will use NexGen again And we will request Manny!

Today I had a preventive maintenance service on my HVAC system. The technician Manny was very friendly and professional. He thoroughly checked my systems and gave me recommendations. Manny was not pushy which I appreciated. He cleaned up after he was finished.  After my last experience with another company NexGen was refreshing.

The NexGen team was fantastic! I was having issue with our heater and after doing a Yelp search, called a few places and immediately got a good vibe that mirrored the positive feedback I was reading in reviews. From that first phone call, the team was professional and organized. They asked me preliminary questions to understand the scope of services I needed, gave me an appointnment window, provided confrimation and even texted me with same-day updates on the status of their arrival which made me easily plan my day and not have to sit around and wait. Roger Cuadra, the technicain who came to diagnose was prepared and made sure he was communicating what he was doing every step of the way. He was open and honest from the onset, explaining a few options from best to worst case scenario to manage my expectation and I was thrilled when he ultimately was out of there in less than hour and was able to solve my issue with the tools and materials he had on hand. From beginning to end their services was top-notch. I had a great experience and I won''t hesitate to call again if I ever need their services in the future. 10/10.

Arthur came by to repair my Roman tub
Faucet which has not been used for over a year.
Every plumber that came out was unable to do so. He was up for the challenge. Obviously knowledgeable and efficient . Found the broken part replaced some worn hoses and I am back to
Spa tub bliss. Definitely recommend.  Thank You
Arthur and NexGen.

I am so grateful for NexGen HVAC and Plumbing and Michael who came out same day to service my heater.  When you do not have heat in your home during the winter, time is of the essence.  I am so glad, I called NexGen.  Not only did the technician come out same day but he was at my home within the hour and called me before coming.  Talk about great service.  Now, the problem is fixed, I have heat again, and I have signed up for the membership to have NexGen service my AC, Heater, and plumbing annually at a reasonable price.  I am totally satisfied with my service and will call them again the next time I have an issue.

Really poor communication on the attempt at contact. There was no answer and no VM on their phone during posted business hours. So I sent a yelp message and got a response message about an hour later giving a different phone no. I called that number, got a VM, left a message with my phone no. but never got a call back. I can't say anything about their service because their commutation was so poor. This can't be normal because they would be out of business but it's what happened to me last week.

Clemente and Rigo came out tonight to cable my main sewer line.  They were communicative, polite, and informative.  They took care of the problem quickly and then followed up to give me their take on the situation.  I didn't feel like they were upselling at all.  Rather, they were doing their best to make me informed of the situation.  Thanks so much to them and NexGen.

I highly recommend NexGen. I want to specially thank Danny Salazar and team for the fantastic work replacing our central A/C unit. Danny is very knowledgeable and took the time to answer all of our questions, explaining in detail every step of the project. He did a great job leading the team and coordinating the work, quickly solving problems along the way.

Juan at NexGen HVAC was not only early to our appointment, but he fixed our problem in less than 30 minutes. He was super nice and accommodating and did a great job. I would absolutely no only use NexGen again but recommend to anyone needing HVAC or plumbing needs!

Very knowledgable and educates their clients about their equipment. They did our heater and cooling tune up. Highly recommended! Thank you Manny!

NextGen will not work with real estate agents, just owners.

I called for an inspection of an HVAC Unit on behalf of a buyer in which I was informed they would not work with myself.  Only the owner of the property.

Derrick was very professional and explained all of my options. My system is in the attic so he included pictures to let me see the various sections of my heating and air system so I could be well in formed. He called to inform of his arrival time and he was on here at that time. He wore a mask and shoe covers. Thank you for that.
I would totally recommend Nexgen Air and especially Derrick.

Found NexGen on google when searching for a plumbing technician. Getting a tech out was easy and quick. One was available within 2 hours of the service call.

Jesse came out to our home on time and was very courteous and cordial. He even put on some shoe covers when he entered our home which we have never seen a tech do the past.

He solved our plumbing issue quickly and was knowledgeable and honest. I highly recommend this company and Jesse in particular. Definitely will be using them again in the future for our plumbing issues!

I had a tankless water heater installed a few weeks ago and NexGen did an amazing job. The crew were very professional and extremely time efficient. I will definitely be using this company as my go to plumber for now on.

Derrick came to our house to perform a tune up. We had other issues with our unit. He was very thorough and figured  out the issue where other techs before could not. Very impressed. I would highly recommend Nexgen for all your HVAC needs.

On today June 21,2022 our technician was David.  He called before hand to let me know what he would be at my business.  He arrived at that time.  He was professional, knowledgeable about the trade, and very polite.  I would recommend David to everybody and anybody that need air conditioning services.

Thanks David
Deliverance Christian Church
Pasadena,Ca

NexGen is our go to AC guys ! Our unit is over 25 years old and somehow they always have a solution to our minor issues !! The reps they send out are always friendly and informative. Today we had once again an issue with turning a fan on and Roger was able to assist us and get our back offices cool in less than an hour . Our company values the partnership with NEXGEN . We know we can count on quality service !

I had an appointment with Nextgen June 28 between 10-11:00 am. they called in afternoon saying couldn't come till 5-7:00 am or need to reschedule. rescheduled for July 5th, no call, no show.

I reached out to NexGen for an estimate on a mini split system to cover each room in my home. Ashton K came out the next day and was extremely professionally, knowledgeable and really took the time to explain what equipment was needed. Within 36 hours later a 3 fully loaded teams arrived at my home to install a new system. Danny S and 2 additional teams came prepared to work. Each team was professional, knowledgeable, hardworking and clean. I'm so pleased with this company.

This was our second call to nexgen and they continue to be amazing. Lukas was on time and friendly. He explained everything while pinpointing the leak on the main water line. He was thorough in the fix and didn't upsell us anything. So great. I recommend this company and Lukas to anyone with a mystery leak!  Thanks!

NexGen was one of several companies I had come to my house. Each company was helpful and informative but none of them looked at the big picture for me. It was not until NexGen that their employee Mario explained pros and cons of replacing a heating system with full duct replacement. My set up was old and in bad shape and while the other companies did give similar prices and basic run downs, Mario explained short term and long term benefits that catered to my specific situation. They also gave me a great 18 month interest free payment option and were able to start on Monday after an appointment Friday evening. I appreciate the confidence and full scope breakdown. That's what I like in my projects give me all the good the bad the why and why nots. Let me make an assessment from there. Thank you and I look forward to my new Electric Heating and AC system!

Omar M. was fantastic.  He is personal and professional and was very easy to work with.  We had a great dialogue as he worked through diagnosing the problem.  We came to a great solution.  I would not hesitate to recommend NexGen and especially Omar.

Clemente is my go-to plumber for everything in my home. I don't trust anybody but him to come check out my plumbing. As a first time homeowner, I'm so glad I chose NexGen for all my A/C and plumbing needs. Clemente, in particular, has exceeded my expectations with outstanding customer service, every single time. Thank you!

They were able to schedule an appointment for the next day. The tech was super friendly, knowledgeable and helpful. Highly recommended.

My washing machine started backing up due to my lack of maintaining the house cleanout drain. I called NexGen and they were able to respond within an hour. Rigo was our Technician. He immediately went to work and diagnosed our problem. He cleaned out our sewer line and within minutes, we were up and running. Rigo was very professional and knowledgable. His time management skills were a plus. He is truly an asset to your company. I highly recommend them!

A little pricey..... so you get what you pay for great customer service informative technician will see how long my AC units last

Manuel Ramirez was very nice and gave us information straight without being pushy.  He gave us options for fixing our system and was very willing to sit with us and explain the concerns he had with our 17 year old system.  We will be requesting his support on future service

Nexgen came out and fixed an HVAC issue that I believe was caused by another HVAC technician who addressed another issue a week previously.  After the other technician performed repair work, the house would not cool below 76 degrees. The technician, Patrick, advised that the wiring somehow got crossed causing the heater to turn on when the AC unit was turned on.   Patrick said he had been in the field for over 15 years and had never seen this.  When i asked if he could fix it, Patrick said I can fix anything.  He proceeded to fix the issue and repaired the HVAC system so that it passed the home inspection when we sold the house.  I highly recommend Nexgen in addressing your HVAC needs.

Good honest service from these guys for my plumbing issues. We have bad water quality here and needed a filtration system. Connor broke down all our options and pros and cons of each one. He was very patient and friendly and helped us be sure of the system we were installing since they can be pretty pricey. They get all the parts quickly so he came back the next day and did the install. He did a great job with it, the unit fits snug and all the pipes are cleanly arranged. I would call him back for future jobs!

I would like to commend both Roger and Brandon for the excellent service they provided. I was also very impressed by their attitude and how respectful they were! High-five to them!

I called Nexgen to help out with a plugged toilet. The tech came out who was very friendly and helpful however he misdiagnosed the problem resulting in unnecessary work being performed and a high bill. After speaking with the service manager, they sent a different tech who immediately resolved the problem as well as reduced my bill to reflect the actual work that should've been done. Guys, we all know that things don't always go according to plan, but companies that make things right are worth using. Will use them again!

Adrian is the best. Excellent service, efficient and helpful. He took care of the problem right away.

This company was amazing. They came before the scheduled time. Ruben was so helpful and I would recommend him. He was so honest and forthright. I will recommend this company and Ruben to everyone I know that needs their services. Really appreciate them.

We just used Nex Gen for an unexpected furnace and air conditioner repair. Arnold and Gabriel were amazing to work with. Honest, friendly, efficient and quick to respond. Amazing experience. Highly recommend!!!

Kevin and Steven are everything you want in service technicians! They were always on time, great communicators and solution based...always keeping the costs fair!  I've used NexGen for plumbing, heating and air for years. I highly recommend!!

Ben and Chris were very helpful today with diagnosing issues with my AC unit and the power being supplied. I appreciate all the help and advice that they gave me. Recommend this company for other with central air issues.

Good evening I'm a new customer and i had to come here and express how amazing my service was. Roger and Jose were great, very empathetic to our situation with our heater. Very informative and had no problem answering questions for us. I was so sold that i signed up for their membership. Highly recommend them . Thank you Roger and Jose.

I've had my Paine home A/C-Heating unit since 2016 and had yet to get any maintenance done.  I received an advertisement for a very reasonably priced Tune-Up, and so I called NexGen to schedule the service.  David T came to our Cypress home to perform the service.  I received an excellent value-David inspected the entire system (in garage and backyard), talked me through what he was looking at and why, shared his knowledge, let me know my system is performing very well, made some suggestions about keeping my system strong and efficient, and sent me an estimate for the improvements suggested as we spoke.  He did not push to sell me anything, and in fact focused on my understanding and learning.  I hope NexGen keeps him on the team.  When I decide to add products to my system to improve its  performance or longevity, David is the one I'll call.  Great hire, NexGen!

Outstanding customer service! We recently called in another HVAC company (ACE Mechanical) to inspect and clear out our primary condensation line and they supposedly addressed the issue. However the issue was never fixed as we noticed condensation continuing to pour out of our second line. On top of that the techs were a bit arrogant and did a half ass assessment. Out of frustration we called NexGen and thankfully they were able to save the day. Eddie R. from NexGen is a class act - very polite and knowledgeable. He was able to come in to reassess and truly fix the issue. NexGen has earned our business for life.