NexGen HVAC & Plumbing

I had an excellent Expierence with the whole crew of Nexgen. They were always on time for appointments and very professional. I loved the fact that they worked together to get the job done. I had more than 1 team out to complete the job this included Manny,Waldo, Ben and their Supervisor Reuben.

Rubio came out and correctly diagnosed my A/C issues and found the actual problem that was causing the issues with the system that others missed. Great customer experience and very glad to finally have the answers I was looking for. Will call NextGen for all of my future air conditioning needs.

I had the most amazing experience with Rolando. He came to the house on time. He was professional, friendly and explained everything in layman's terms.

Yasmin came and did an amazing job as well. She explained pricing and the next steps for this project. We connected very easily and I felt at ease moving forward with this investment.

I also had a great conversation with Edson, the manager. He was honest and professional. He wanted to make sure all my questions were answered before the start of the project.

My experiences with Nexgen were great! I would highly recommend this company to any family who needs a new heat/air system.

New to the Los Angeles area, I called a few places to get a quote on getting the issues with our garbage disposal fixed. Seamless customer service from the initial call, getting my appointment set as soon as possible (next day!) to the actual visit. Jason addressed the issue, gave me recommendations for the future and was on time, professional & friendly! I would 10/10 recommend Jason and NexGen to family, friends & strangers ッ

Thank you! Next time you will be my 1st call!

So grateful for NexGen! After talking to about 5 different companies over the past few years that we have lived in our home, we had had problems with our AC and Furnace. No one seemed to know how to solve the issue-- until Yasmin came over with Tom and gave it to us straight; we needed a whole new HVAC and furnace. They showed us what was wrong, told us why I was having allergy issues, told us how to fix it, and provided us with the best options so that we wouldn't keep having $700-$1200 electric bills!

During the installation, the installers were super kind, respectful, and efficient! They made sure everything was done well and showed us how to use the new system.

Thank you, Yasmin, for your transparency, honesty, and kindness!

Felipe was outstanding. I was running late, I was extremely late. He was very patient and knowledgeable.

He was very detail oriented, and thoroughly explain all issues and work-needed.

Would definitely use service again going forward !!!!

Felipe was very professional and courteous. I was very happy with his excellent service. I would recommend him to anyone who needs this kind of service.

Dustin came by for a scheduled AC TUNE UP, he specifically explained every component on the system and cleaned both furnace and ac unit. Gave me the recommendations for upgrades and the level of system efficiency. Looking for to doing business again in the near future!

My family and I got a visit from a senior tech named Felipe he came in was very professional. Sat us down and showed a video and a detailed explanation of all the things he found.  Then refered us to another associate that has the detailed pricing and buying options available. He is  from the Northridge office.

I want to share my appreciation to Felipe from NexGen.  I was aware of the age of our equipment and knew that we needed replacement.  Felipe was sincere and recommended that we get quotes to replace the entire system instead of trying to repair the system (20 years old).  He was such a courteous, patient, and honest individual.  Based on our experience with Felipe, we are seriously considering replacing our system with Nexgen.

We had a great experience with NexGen, Desi was wonderful. He was nice, respectful of our property, talked us through everything he had to do and how it worked after he was done. Mede very sure everything was working properly with zero issues before he left. We had some quite costly work that needed to be done and they were fairly priced for the work. In our case it was time sensitive work as well and they were able to come out and get it done the next day!

We needed our AC unit checked out and NexGen got it done!  Justin, the technician, went above and beyond in fixing our aging unit even though some parts were no longer available.  Fast, reliable, honest... Highly recommended!

I had a great visit from Nexgen and Eddy P. to fix my mini-split system.  It just needed a little TLC / cleaning but it's now humming!  I would highly recommend Eddy and Nexgen to anyone reading this right now.

PSA. I have no complaints about this company but they majorly overcharge for their products! Please shop around everyone...
I needed a new HVAC for my home and I got four quotes. Three came in around $9'000 while NEXGEN were quoting me $22'000. I feel for all of you this company have ripped off!!

Super professional, prompt, and friendly team. Serviced our AC units and made required repairs. Would highly recommend!

We were having multiple issues with our drains, Jesse V. came to the rescue and so graciously assisted us! We are so satisfied with his professionalism and courtesy! Thank you Jesse!!!

I got a quote for them to make my fuel line which is about 2 -3 feet into galvanized steel and because their pricing was higher and they could not price match another offer I received,  Nexgen offered a complementary gas repair to be performed by another company.  How nice was of that for them to offer this to me.  I will reach out to them again next time I need plumbing work :).

They came out to my house to give the estimate.
Our job included just to connect 3 sinks which were provided by us with all the materials.
2 shower trims provided by us
2 faucets provided by us.
Their estimate was $5,600
I literally had to ask them did they add an extra zero to the estimate.
All plumbing already exists, they just had to connect it without additional materials.
It's crazy! And they charge $88 just to take a look and give estimate which took them exactly 3 mins.
Avoid at all costs!
We went with another company and they did everything we asked for, for $530.

Justin was super professional and efficient. He communicated any and all issues and what the next steps would be . Thank you again Justin !

Overall I was disappointed by many things. I was charged $15,000 for the complete project. I originally called them to repair a squeaky sound coming from a new, 1 year old NexGen unit . The repair/ Sales guy said he had to go up into my attic to inspect the ducts . He basically came back and told us the ducts were the problem, some were collapsed and had cracks . My wife was nervous and concerned. We were told we needed to upgrade the insulation. Total cost of the quote was $15,000.
Here are some suggestions:
1.  Get three quotes . I trusted them with the quote .
2. Make sure the contract has details. My contract is very vague and simple. My fault for trusting them. They lean on Christian family values. The contract does not specify labor costs and material cost . Make sure they show both labor cost and material costs.
I have more detail to my experience and hope if you read this it will help you make a decision. Now that I saw the type of work and materials used I can base an actual cost of the job to approximately $9,500. I have cameras in front of my home which I was able to see all materials used.
I went up to the attic to see what the first crew did. WHAT A MESS!  I was upset. See pics attached. I gave them a second chance to fix it . They did send another crew an they did an ok job. Waiting on the City inspector to sign off . We are in our 60's and feel we were taken advantage of. We did sign the contract and will keep our promise to pay in full .
Conclusion, if Nextgen wants to correct this experience, they should send me an itemized invoice with parts and labor. They will see I was over charged $5,000. If I did not go up to the attic to inspect the first time  I would have lost more $$$.  Maybe NexGen will  and honor God to what is right.

I called Nexgen because my AC wasn't cooling. They had a $88 special for a AC check up. They were very professional, however very overpriced. Most large companies charge double the normal rate. I needed 3 pounds of refrigerant. They charged $200 a pound which is double the going rate. Total it cost over $900 for refrigerant and a sealant. It took less than 40 minutes. Shop around and avoid the large companies. They will rip you off. Nexgen also quoted me a price of $6000 to replace my evaporator coil. I called two other companies and received a quote of $2500. Again Nexgen charges more than double the price as other AC companies.

Finally, plumber I can trust! They arrived on time,  respected my home,  and did good work.

Yasmine and Orlando are very honest and very kind human being very detailed about  what needs to be done and very helpful. I like that they are straightforward about everything. I'm definitely gonna asks for Orlando and Yasmine. I liked the idea that they brought they shoe covers inside your house. Yasmine and Orlando are the BEST!!!!

I scheduled an appointment to have our air conditioner serviced just for an annual checkup. I was able to get an appointment for the next day.

Jose was the one scheduled to service the ac unit. I just have to say how incredibly chill and nice he was when he showed up. He was stuck at our gate and didn't have a way to get in. He was patient as I instructed him where to park.

He's a soft spoken guy and when I explained what issues I was having, he was telling me how to remediate the issues. He was thorough in his explanations.

I'm really satisfied with the service I received. It seems our air conditioner is working properly and everything looked good. Thanks Jose!

Three separate companies told us a HVAC system is faulty and needed to be changed. Ronaldo from nexgen came and quickly realized the electrical panel had faulty wires and fixed the problem. Our HVAC now works great and we didn't even need to replace it. Thanks nexgen! Yasmin and Ronaldo are both great.

I hired NexGen to for a pretty serious sewer stoppage in my home and they snaked it twice in one week. The deeper issue was root intrusion and separated pipe segments under our slab, which would continue to cause regular blockages. I hired them to install a cleanout in our front yard, hydrojet, cut the roots, and then line the cast iron pipe with epoxy, to prevent future such issues. They worked with my budget and completed the work on time, crediting the original snaking charges toward the job. I discovered a subsequent issue of a leak within a wall and they came and solved my problem quickly. I trust them for my future plumbing needs. Five Stars! Thank you, NexGen.

I just bought my home 2 years ago and this is my first time needing any repairs on my AC. I called NexGen and Dustin was extremely helpful and explained everything to me as he was checking it out. I can't imagine using any other company after the help I've received from him.

This company is dishonest and will be reported to CA licensing board and CA BBB, and should get zero stars. My family (yes, in whose house I live part time and who I helped with this case of bait n switch fraud) was pressured by NexGen HVAC sales into buying equipment that they claimed would deliver vastly improved efficiency/lower bills (actually 45% lower is stated in the proposal). However, NexGen HVAC installed cheap, obsolete, oversized equipment that doesn't meet minimum SEER2 rating (14) and charged us $36K. We have confirmed with the equipment maker that the units are of low quality. When we confronted NexGen HVAC with our utility bill that is more than 2 times higher than what bills were when the previous system was in place (before their installation), they tried to lie, deflect and gaslight us, accusing us of not understanding what therms are, and blaming the weather. We calculated usage for Feb YTY, taking into account weather conditions, occupancy (when house was empty/heat was OFF) and any other factors that impact usage, and it is still 133% more vs. the 45% less NexGen HVAC promised. Additionally, the Feb 2022 bill covered 32 days in the billing cycle, while Feb 2023 covered only 30, and both years had the exact same average temperature for that month. NexGen did not delver on this key promise upon which the deal was agreed to, and refuses to correct the situation. They also did not provide any user manuals or documentation for the installed equipment. Where is that?

Additionally, the company's branch management was insulting when we called them out on their BS and demanded that they install equipment that delivers increased efficiency, as specified in their hard sales pitch and proposal. The branch manager actually claimed ...the higher the therms used, the more efficient the system... LOL. They really think people are stupid. They are also guilty of elder abuse and target elderly people with their lies and bullying sales tactics.

So nice try, Mr. Bill, saying I'm not a customer. This IS my family and yes, I am involved. Do the right thing--nobody is asking for $ back, fix it!

I received a response from the NextGen management providing an explanation for the appearance of a shady operation.

What I would offer for consideration is why not provide that same option for inquiring potential customers?

If you can reach out to save your digital reputation, why not do the same thing (reach out) for a customer?

Simply provide your inbound telemarketing staff with an optional response in their script.
Those are good questions! Let me take your contact info and have someone reach out to you for an answer!

That personalized effort will gain more credibility than the attempt to get a new customer to pay for a price quote.

The fact that management reached out in response to my poor experience with the phone staff illustrates my point and, I feel, yielded an informative interaction.

Just my two cents worth.

Overpriced. They charged me $590 to just move my existing heat-shield that was laying in front, to underneath my unit and secured it. If it was $390 sure but $590? Thats taking advantage. At least the hvac tech was kind and a good worker.
Won't be hiring anymore because that's gouging customers. :(

Contacted them for an urgent repair. They at least seemed to communicate well...one star for that. I received a text saying the plumber would be there between 8-9am the next day. At about 8:45 a plumber called and said he had been double booked by nexgen and wouldn't be able to come to my house until 11 or 12.  When I got in contact with the office, they offered no conciliation or customer service, just offered to reschedule at another date.  
Now I'm left scrambling to find another company  to come fix my plumbing.
Make sure you set aside a full day when you book with nexgen. The lack of concern for a customers time is a common problem these days, and this company is no different.

We were looking to add a split HVAC unit to our converted garage. We called NexGen. They were responsive and informative. We schedule an appointment... they rescheduled it last minute... but they followed through with a Saturday appointment. Dennis came out. He checked everything out, gave us exact pricing and booked the job for the following business day. The guys came out and took their time to ensure the system was installed well, with the lines all hidden and the condenser far enough from from sight. They were very respectful and left all work areas clean and orderly. They had great oversight.
The unit works great so far.
I would highly recommend NexGen for all your HVAC needs.

This place is a JOKE! I called them totally stressed out with water leaking from my water heater all over my floor. They took my info, said they'd give it to a technician and have him call me asap. I waited and waited, but NEVER heard from them.
Had to find another company. HUGE waste of time. Who runs a business like this???? Be sure, I will SPREAD THE WORD!!!!
.....GEEEEEEZ. Soooo UNPROFESSIONAL.

Made an appointment a week in advance to service 2 units at my home. Day of appointment - no show. I called in and they told me they can't come, they are booked. Mind you my appointment was for 9am. I should have been one of the first appointments of the day.

Nothing more annoying than service companies that over book themselves and then just no-show on people. And they know they can get away with it because business is good in the valley where it's 100 degrees.

Do yourself a favor and call someone else.

We have used NexGen for air conditioning maintenance and repairs for the last few years.  All the technicians have been great.  They were prompt, cordial and took care of the problem quickly.  We also had our tankless water heater inspected and flushed twice and were happy with those services.  

The last HVAC tech, Manny was exceptionally thorough, knowledgeable, and caring.  He showed that he really wanted to make us feel that he would be there to take care of all of our air conditioning needs.  He explained things extremely well to us.  I would definitely recommend NexGen for maintenance and repairs. For that we would give them 5 stars.  

However, we chose not to have NexGen do the HVAC replacement when it became clear that we would need to replace coils and condenser as the repairs were only temporary fixes.  While discussing the options with the salesman, he was really pushing one option in particular, the most expensive one.  We did not feel that he was really taking our needs into consideration and was trying to sell us more than we really needed.  After obtaining other comparison quotes, we found the other companies to be at least a few thousand dollars cheaper for the same thing.  One in particular had exceptional ratings and a great price so we went with them.  We are happy with our choice and the HVAC is humming along beautifully!

Our problem- finding a plumber who can diagnose and repair someone else's mistakes after the SoCal Gas Company shut us down. Then, find a reputable company that can come out quickly since it was 4 days since I've had a nice shower and by now I stinketh like Lazarus in the tomb.

From the moment I placed the call, NexGen was all over the problem. An appointment was set and they sent out a young man named Will. When Will showed up, he had his game on and went right to work. Extremely polite, professional, and a wonderful sense of humor. We enjoyed sharing a few laughs. As he was working, he explained to us how water heaters work from A to Z. Not only that, he repaired the problem in a way that the water heater has never worked before and did a final safety check.

I've been in the electrical trade for over 30 years. I've seen the difference between guys who take pride in their work, and honor their trade versus those who don't. Will is a true craftsman.

Will, I don't know if you're going to read this or not, but my family cannot thank you enough! I wish Yelp had the option of handing out gold stars for amazing service because you definitely earned them, but until then, these 5 red stars are for you, and may the LORD bless your upcoming life event!

Do you see a man skillful in his work? He will stand before kings; he will not stand before obscure men. Proverbs 22:16

AC technician Jose showed up on time, excellent workmanship and communication skills. Will continue to use Nexgen for all my AC and plumbing needs

If you need your AC or mini splits checked or fixed, Greg is the guy to go to.
He is friendly, reliable, and gets the job done.
Thank you Greg for fixing my mini splits.

Great service very kind and very reliable. Called in the morning was at my house in the afternoon with my problem fixed and solved. 2 thumbs up

Our wall heater was not working. Justin came by made an inspection and got it going in 3 minutes. He didnt charge us a thing for it either! Awesome guy and company!!

I had a shower and one toilet back up and the next day, my 2 kitchen sinks did the same.  Then my other toilet backed up.

It was determined that my sewer pipes from the house to the mainline were rotten. The were the original pipes from around 1946.  

Techicians Pablo and Jose really worked hard and did a wonderful job.

I would certainly recommend NEXGEN!!

They were great!! Previous company I called had horrible customer service. Got a same day appointment with Nexgen, they were very reliable and the customer service was excellent!! They were running behind, however, they kept me informed. Desi who came to do the estimate was very pleasant and very professional!! Highly recommend this company!!

Attempted to hire them for routine maintenance of my air-conditioning heating unit. They would not service the unit and instead tried to sell me a new unit for over $20,000.

Our air conditioner went out and our first diagnosis, which came from another company costed us $129. And, the quotes from the other guys seemed unreasonable, so we decided to get a second opinion and boy are we glad we did. No joke.
NexGen offered a second opinion and diagnosis for free scheduled next day. The technician, Jesus came and quickly fixed the problem and now we got cold air again.
He was honest, open and friendly worker and clearly explained the problem.
NexGen offered a much cheaper price than our first estimate, was very responsive and Jesus provided great service so we couldnt be happier with the result.

So eager to grab all the business from yelp without reading the post to see what I am asking for.  So many back and forth messages only for me to call and be told they can't remove a packaged unit from the roof if they didn't install it.  Sorry for wanting to put in energy efficient mini split heat pumps that are much more responsive to the needs of the household and the environment and can be located appropriately for ease of access and service away from the direct sunlight heating the machine up and reducing its efficiency.

Response time was great. Even on. 98 degree day in the valley he had service scheduled for just a couple hours after our call. Felipe (our tech) was both knowledgeable and friendly. Very professional as he explained each step he took to get our AC back online. Definitely will be using Felipe in the future.

My wife set an appt to have our AC system checked and cleaned, and the next day Patrick came by the house an hour earlier than scheduled and went above and beyond expected.  He explained everything he did, answered all my questions and even suggested several tips to help maintain our system that our original installers never bothered to tell us.

Extremely professional, and friendly and highly recommend!

we had a small gas leak somewhere in our house, my wife called NexGen and talked to a very nice woman in costumer service who said she could dispatch a tech between 4 and 5 pm the same day. Around 2 pm we got a call from the tech John Zarate and he said he would be at our house within 30 minutes. when he arrived he went straight to work trying to locate the leak. Through the process of elimination John was able to locate the leak and make the necessary repairs. John was very knowledgeable, professional, courteous, and was very good at communicating during the entire process. NexGen provides high quality service for a reasonable price. I give the entire experience 5 Starts and will recommend NexGen to family and friends. Thanks again John! You made the entire process a pleasant one!!!

My husband and I have been very reluctant to replace our HVAC as the cost was always a factor. However the heat has become unbearable and dealing with our very temperamental HVAC system was no longer an option. We called several other HVAC companies but no one really sold us until Michael at NexGen came out. He was we very informative, patient, and professional. We decided to take the plunge and sign on the dotted line. So thankful that we did because we now have cold air again! Luis was one our installers and he was just as professional. He and his partner got the job done! Thank you NexGen for your service!

Responsiveness was great. came next day, and in fact called and asked if they could come early, compared to our appointment time.  5 stars

Ramon the plumber that was sent, was great, very nice and personable. A young man that knew what he was doing. 5 stars

The price I was quoted to put in a new toilet seemed a little high, but was fair and in the range of quotes between $275 and $350.  4 stars

Overall, a 5 star company

Honest, on time, extremely professional. Fair prices and excellent service. Highly recommend.

Best plumbers I've had to my home.  Jessie V. arrived on time.  He called before and told me exactly when he would arrive.  He did a fantastic job and cleared all the clogs in my pipes.  He went over above and was extremely honest.  He didn't try to upsell any service.  He was helpful and extremely knowledgable.  I highly recommend NexGen plumbing and I will be referring family and friends!  Thank you Jessie V. for EXCELLENT service!

6 month $20,000 brand new unit and already failed. System won't turn on. Called the company and unfortunately I'm having to wait 24hours just for a call back. Poor customer service. Poor equipment.  Extremely disappointed.

Great people, great management and communication, but they are expensive and both for plumbing and HVAC services, their quotes were significantly more expensive than others.
I would recommend them if one is looking for professional and dependable services.

My water heater had a hole in it and I called NexGen HVAC & Plumbing. I called at 1030 in the morning and they were able to show up four and a half hours later. The service technician was very nice and I thought I may have found an awesome company to use, man was I wrong!

I was quoted $3700 to replace a water heater. This absolutely shocked me and I told him there is no way I was going to pay that. I went to Home Depot and bought one for $800, an hour later I put it in myself with minimal effort.

Moral of the story this company clearly takes advantage of people who don't know any better, not this time!

Justin with NexGen Northridge provided amazing service. He was very knowledgeable and the pricing was very competitive. He was on time and provided so much essential information on what was to be expected with the service, the life expectancy with my existing components and how much better the new equipment would operate. My exiting system is currently 29 years old!! No pressure, just so informative. He truly made what could have been a very stressful situation seem manageable. Great service Justin!!

Most expensive quote I got from all the yelp bids. Perhaps if you don't mind paying 3x the price, this company might be worth it. I should not say anything else since I did not go with them.

Well they kept saying leave an honest review so here goes...

The service call 4 stars:
My original appointment was Thursday from 4-6. At 5:45 I called because I did not hear anything and after speaking with the service department I got rescheduled to Friday with no timeframe. I called again Friday morning around 10 AM because I still I didn't hear about a timeframe that the technician was coming. The representative gave me the timeframe and waived my service fee because of the communication issues I was having with the company. I thanked her for that and my technician Derek showed up on time and he was really nice and helpful and told me what was wrong with my air conditioning package unit and even fixed the wire to my nest so that I can now have heat flowing into the house. The main issue is that my unit is 37 years old and needs replacement. What a surprise.

The Estimate process 2.5 stars:
So the project manager Denis came to my house same day to give me pricing of a new unit because the repairs to a 37 year old air-conditioning unit would not be worth it and it would constantly need to be repaired. So when I sat down with Dennis he gave me the pricing of a new unit Nexgen/Amana and installment and that was the price of a brand new Nisan Versa (look it up and you'll get my drift... $15,000). I told him I was not prepared to pay that much and wanted to see about repairing the unit and he said... OK well give me a number that you think you're comfortable with to purchase a new unit. I'm a new homeowner, so I don't know how much it cost to replace air-conditioning units but if you're going to give me a price of 15,000 I am going to say I would feel comfortable around 10,000. So then he called his boss put him on speaker phone and then it was a whole show about how they're not supposed to do this but because I am a nurse during the pandemic we will give you this deal of $10,000 and that this is the best deal in town and they will do it right the first time and they are highly rated on Yelp and A on BBB and everyone else is a mom and pop shop.

I almost signed on the dotted line until something internally told me to do a quick Google search while he was writing up the contract. A quick Google search showed me that the unit itself is anywhere between $2,500 and $3,000. So in my head I'm like why am I being charged $7,000 to install it. I pumped the brakes and said that I needed  to get at least a couple more estimates before proceeding with contract and then thanked  him for his time. He then assured me that we would be in contact on Monday because I would not be able to find a better deal than theirs and if so they would match it. I immediately got back on Yelp and sent out a messages to a couple of companies that all had five stars and over 200 reviews. Also companies that had A ratings on BBB (because that's what I was continually being told that Nexgen had during my appointment ).  I also reached out to my friend who is a contractor and when I told him the whole process he laughed because he said that's how a business is ran. The expectation is not for the customer to actually do their own research but to go face value with what is said and sign on the dotted line.

All the estimates of different companies (I received 3 others) after coming out and looking at my unit were under $10,000 without needed to do any negotiations . They all offered crane usage, verified work permits and licensing,  and the same warranty guarantees that my original estimate with Nexgen offered. At that point I felt comfortable with my decision to go with another company because of how my experience was with that estimate process and it felt very honest and transparent.

So in summary the service call was good but if you're going to buy a whole new system with them my advice is to get at least 3 to 4 estimates before making your final decision otherwise be prepared to shell out a pretty penny or be savvy and negotiate better rates off bat.

David came to work on our heating system today. He was very focused on the work and spent a lot of time to thoroughly check the entire system to be sure nothing was overlooked. He was knowledgeable and professional and he explained everything clearly. I am very pleased with the service.

UPDATED REVIEW - After my initial review, I was contacted by multiple representatives from NEXGEN. They went over and above while trying to make me happy and a satisfied customer. They were successful and I appreciate all of their attention to this matter. Edson and Rolando were a pleasure to deal with and truly went above and beyond. Thank you both!

Great experience with Kim and her team. Reliable, responsive, and honest. Friendly, great follow up and quick call returns.

These guys are AMAZING! They came out to service both our HVAC and tankless water heater and were prompt, communicative and professional! Michael A did our HVAC and Richard and Clemente did our tankless water heater. They were reasonably priced and overall awesome. Both issued full reports promptly! Will hire again!

What a breath of fresh air from an HVAC company! Felipe came to our home and walked me through everything, listened carefully to all my concerns and never tried to sell me on anything. He brought Dennis in for a second pair of eyes on all the issues and concerns I brought up. Most of these issues were missed or dismissed by two previous HVAC specialists I brought in. They gave me a reasonable quote and I went ahead and scheduled the work. Luis and Alex came on time, were professional, respectful and communicative. They made sure I understood everything and the system is now perfectly dialed in. Nexgen are my go - to guys for sure.

Our home hasn't had a working central HVAC system in maybe 10 years... living in the valley it was hell most of summer. NexGen provided great services although initially quoting me higher than any other business around.. we settled on a great price in the end for an entirely new system and ductwork, plus some new runs and return. I am most satisfied with the install team of Esvin Morales & Walter. Their team was efficient, kind, and very respectful of our house. I can't say enough good things about their team. My family all loved their work and guidance. I would highly recommend our install team while I would be weary of initially high quotes. The main reason for my 5 star review was due to our install team of Esvin, Walter, and the others.

Our AC broke and I called NexGen at 8 AM and Justin was there to look at it by 8:30.  Everyone was super helpful and eager to help us fix the problem.

Amazing. My wife and I have been in our house for 12 years, and every summer we are roasting inside. Running our AC unit nonstop, nearly 24/7, once the summer would get over 105 we couldn't get our house below 79 degrees. Weather stripping, trying to fix insulation, caulking around windows,  nothing. I called Nexgen and their guy came out to check through our attic. He told us the previous homeowner had jacked up our duct work in the attic. The initial home builders had used non insulated bare metal ductwork, used for heating, as our duct. No insulation around the duct, there were even a few 2-3' gaps between ducts, that had NO duct, and were actually bridged by tons of duct tape that had been stretched from one duct to the next, creating a 'duct' made completely out of TAPE. He gave me multiple quotes.

The ultra hot summer weather was coming, so my wife and I told him we'd like to go forward. He got on his phone, started talking to his office and told us HE COULD HAVE HIS GUYS AT OUR HOUSE IN 45 MINUTES to start on the system!!

That's insane! (in a good way!!)
We told them to start the following day. We booked a hotel room for 2 days, packed up the kids, and in just 2 days, NexGen had sent an army of technicians to our house, tore out ALL of our old ductwork, as well as our HVAC unit and the condenser unit from our garage and outside.

They RELOCATED our brand new HVAC unit up into our attic, right in the center of the house, so now the amount of air we our getting out of our ducts is AWESOME! And I am in complete shock that you cant even hear the AC unit in the attic, though its' practically right over our heads in the attic.

Because nexgen also does plumbing, we had them remove our 20 year old water heater, and installed a brand new 50 gallon tankless water heater in our garage.

They demo'd out everything, put in the new HVAC ductwork, which looks fantastic, installed the new amazing HVAC unit in our attic (which REALLY IS QUIET!!!) and the new water heater, and cleaned everything up. All in 2 days.

I couldn't believe that the moment my wife and I gave them the go ahead, they literally were ready to have guys at the house within 45 minutes. They can start immediately on any job, because they don't need to order anything. They have all of the units in their local warehouse.

These guys are awesome!!!!
Our house is cool for the first time since we bought this place.
It's the first summer where we haven't had to worry about what to do with the heat and our kids.

I called, he wouldn't give me his name and was not very friendly at all.  Said my project was too small, that it would be 3-4 weeks out, and wouldn't be worth it.  I said that kind of attitude wouldn't get him a good review.  Then he started arguing with me, so i hung up.

Then he called me back to argue more.  I hung up again.  He called again, but I have learned my lesson.  I won't be calling him again.

EDIT- I have dropped my rating to 1 star:  The business responded with a phone number that doesn't work.

And no, I am not confused.  I was told it wouldn't be worth it.  And the message left on my voicemail after it was rude and condescending.  Why would I want to give my hard earned money to a company like this?

Patrick saved the day! What a talent, knowledge, kind, and sincere soul. Never ever will I call anyone else to my home for A/C service. He's COOLEST!

Edgar was our technician with NexGen. He was prompt, honest and was here working diligently to fix our AC for over 3 hours! Yes, the repair was costly but so far worth it! We will see over the next few months, and with summer approaching, how our AC works during these hot summer days. I would absolutely recommend this company with Edgar as your tech.

Work completed:
Took apart and cleaned our entire AC fan and unit
Replace coils
Cleaned vents that's trap debris
Sanitized our vents
Ran diagnostics
Added Freon and fixed a leak in the system
He vacuumed the inside of the unit for us - legit

Came to us after Cool Air Pros destroyed our unit.  Jose was honest, knowledgeable, neat, and thorough.  Recommend.

The response from the HVAC service team was almost immediate upon request. The amount of work was evaluated by Manager Edson Ramos. All questions being answered and Edson drew a wonderful scheme of planned work.
From the beginning of HVAC replacement work, every step was explained , monitored, and checked by Jorge Sanchez - Lead.
All members of this company are highly professional, clean and thou.
I am very happy with NEXGEN HVAC & Plumbing !!!!

We had a pretty significant water leak on our property. Called Nexgen to come and detect where it is. Their employee Tyler comes, and finds that the leak is supposedly between the house and the water meter. We have our driveway and a lot of concrete, and the leak could be in any given point. So he says rather than opening up the whole thing, it's cheaper to put a new line, and it will only cost us $18,5K! Monthly installments available. Meanwhile, Tyler is asking both myself and my wife where we are from, how we met, how much we paid for the house and tells us how LA is expensive in general. $18K sounds like a lot - I say. And he says: well, how much did you pay for your house?. His number was calculated in 2 min, not a lot of math involved. When we were not in agreeable mood, he goes down to $14K, after talking to his manager. This was yesterday.

Today the plumber who did all the pipes when the house was built comes. Shuts off the valve for the pool+sprinkler system, and the leak stops. So the diagnosis was wrong, the leak is not in the part where Nexgen guy Tyler literally swore his life on. It's either the pool fill-up valve float or the sprinkler system, both much cheaper and easier fix. I don't know if the entire company is ran that way, but sure enough Tyler was grossly incompetent and misleading, not to mention unprofessional with his personal questions. Stay away from this company

I called them to come and performed a pipe leak detection. Kevin was my main person of contact and he was very honest and knowledgeable regarding my issue and made the proper recommendations to resolve my problem. They were in time and very respectful. Excellent customer service. I will definitely recommend them !

My mom is new to the home owner and maintenance game. Her air conditioning went out and I remember the Nexgen commercial. we called them and they sent Derrick out the same day!! By the way this was a Saturday. He accessed the issue ano provided a repair that fixed the problem. He also provided along with Jason a comprehensive review of her system. We have some things to thin about but I feel so much more comfortable about this process.

Very professional. They helped replace our swamp cooler with a more modern central air unit. As well helping with our sewage line. They worked very quickly and had the job done within a week. We highly recommend NexGen.

We were initially pretty impressed with NexGen. When our central air went out and our home warranty couldn't get someone out, NexGen sent someone within a few hours.

The repairmen told us they'd go on the roof to check out the problem and then let us know what was going on. Instead, they came down half an hour later and told us they'd fixed it, charging $300 for two small parts. We were a little peeved that they didn't ask us before doing the work, but since our air was back on, we got over it. They also told us our unit was VERY old and needed to be replaced (true), and that they'd send over a quote.

A few hours later, the air started running hot. In the morning, they sent over a quote for $13k (outrageous for a white labeled Amana 2 ton unit) and sales wouldn't give us a price breakdown justifying the cost and basically admitted he was price gauging us because of the AC shortage. I sent NexGen's proposal with the price and company name removed to another HVAC company, who said we could do this for $10k, which is probably HIGHER than the quote you have since they're giving you a lower quality machine and a worse warranty

NexGen did offer to have someone come back out to look at our existing unit free of charge, but we didn't really trust them at this point. We ended up finding someone to do the replacement for significantly cheaper than either of those bids, with a better unit and better customer service.

Do not waste your money or time with these guys unless you're absolutely desperate and are willing to needlessly pay a premium for lower quality products.

I want to thank staff and crew that install a new hvac and heater unit
We didn't know what were going to do our unit died. It was 95 degrees in our home.  We knew it was very expensive. We are on a fix income we had no hope to get help the we got with Nexgen.
For the start from the call and the gentlemen that came out were outstanding they didn't try to sale us a over size unit like other company's.
The gentlemen told us about a program that we might be able to get. I was sure we would not get help, but we did
Next how long was it going to take to get it install.  We were shock that they came out the next day. They crew that came out were fantastic. With in a few Hours it was installed. Owe will never go anywhere else.
I want to THANK NEXGEN FOR SAVE OUR LIFE AND OUR DOGS. THIS COMPANY ARE definitely a God sent

Needed a quote for a new AC unit for our house. Went on to Yelp to get several bids. Most companies were a similar price around 6.5k. But these guys quoted me 10.5k. Are you serious? 4k more than everyone else? When I asked them why they were so much higher than every other company they had no good answer. Do they think I'm stupid? I obviously went on Yelp to get several bids. And they decide to quote a price so much higher than everyone else it's ridiculous. These con artists probably get away with it with people who don't know any better. Well I'm posting this review to let everyone know. And BTW, another company already came by and did the job for half the price and did a fantastic job.

I had Connor come to do maintenance on my tankless water heater. He is very knowledgeable and thorough. He explained everything in a way that i can understand. Totally recommend Connor!!
Jesus did my HVAC maintenance and he took his time doing his checks. I had great experience with both technicians and loved how i could schedule for two different systems at once! Would totally call them again for any plumbing or HVAC issues (which i hope not to have)

Very satisfied with the service. Omar was terrific. Very friendly and thorough in his explanation of what was happening and what needed to be done. I would recommend this company and will use them in the future.

I like to give praise where praise is due. I hadn't intended to get my sy inspected but the opportunity came my way so I took it. The amazing Adrian came out and was so friendly, kind and patient. He was happy to answer all my questions and even walk me through every single step of the inspection. I Never felt like I was being placated or patronized, which is so refreshing. He gave me all the good news and bad news and his true recommendations for my course of action both short and long term. I know to replace my whole unit with through them would likely cost more than they're competitors, but I feel like the job would be done right with no corners cut and with the work covered for years.

I was so grateful for Adrian and while I don't know what I'll decide to do, I do know that I'll recommend him and this company easily.

I had a follow up appointment with Teshawn for a pressure check on my AC system.  He actually showed up earlier than expected, which was great.  He was very professional and listened to what the issues were.  He explained every step of the way of what he was doing when performing his checks.  Once completed with his checks, he provided me with a detailed description and quote to resolve the problem we're having.  I would gladly welcome Teshawn back to our property for future appointments.

They were very professional and also precise. They took before and after pictures to ensure the job was done correctly and also they worked around my schedule. Great company to work with.

I had a new air and heating system put
into my house .Dennis Rulli gave  us an estimate . Work with us and got us a great price   to fit our budget . He was courteous,
friendly,   knowledgeable.
Technician Ramiro came right away and remove my old wall heater , taped it He did a great job.
A  crew of six came in to  demo and install the system in 2days!
The (2) installers
Esvin morales and Walter Aparicio were great! They  stayed late and made sure there were no leaks or any. other problems. They explained clearly how  to use the thermostat. ,They left everything clean , no trash was left behind. We're very satisfied customers and would recommend  Nexgen highly!  R & L

Great service, great people! Our home had very old duct work that needed replacing, it seemed like a very tedious job but Ashton and his team were able to work around my schedule and finished the job so quick! The technicians, Vladimir and Daniel, who initially came and inspected my unit, provided detailed information on what I needed to know. Ashton was very informative and very responsive to all our questions and even guided us through all the needed paper work. We're very thankful to him as he was able to give us such an incredible experience through his amazing customer service. Claudio handled communications with me while the team worked on our ductwork. Jorge, Christian, Edgar, and Memo were also very clean and respectful while working in my home. They were very efficient and were mindful of what needed to be protected while the work was being done. It was such a pleasure working with them and I would highly recommend!

Patrick saved my life! And my dog's!

I'm not even exaggerating.

After I reported my hvac breakdown to my home warranty company in the middle of a heatwave, they left me to rot in 90+ degree heat for over a week. When they finally came out to help they said the issue with my hvac was a broken part that would take another week to arrive and that they couldn't even assess the rest of the hvac system until the part was installed.

I was melting in my own home and what's worse is that I had a small dog who was not doing well and cannot regulate their own temperature very well.

Worried for both myself and my dog, I finally broke down and called in an emergency service. Nexgen was available and sent Patrick within a couple hours. He came out, diagnosed, and fixed my system within an hour. He told me all the ways the home warranty's hvac service had intentionally let me suffer, sent me videos of the extremely obvious issue with my machine, and then cleaned the inside of the machine as a kindness. He made it clear that there was no scenario in which the home warranty company would have missed the actual issue and were letting me suffer so they could make extra money off the insurance company by ordering expensive parts.

Patrick is a standup guy who was dedicated to my safety and well-being and without him I'd still be stuck in hellish heat. I cannot recommend NexGen enough. Patrick is a hero.

Mark was really fantastic he promo and arrived early explained all the services and different packages and what I would be purchasing, he even spoke to my mom on the phone who became a huge fan of him as well , we settled on a comfortable package that would suite our needs here in our home , thanks for much mark for being professional and courteous helpful and kind I appreciate it.

When our gas was suddenly shut off because of a leak, it turned out to be a balancing act between repairs and the gas company. NexGen went above and beyond to help get things back in working order. They covered our floors, cleaned up everything and worked around our issues.  Happy to have our gas back and working; and be safe!

We got an estimate for a big job from another plumber, so we called Nexgen for a second opinion. Kevin from Nexgen was way more thorough, way more detailed in his explanation, way less saleman-y, gave us multiple options, and came in less than the original bid. He answered all our questions and walked us through every step. Calep and his crew that handled the bulk of the work were respectful of our house and finished everything on-time. Plumbing problems are no fun, but I feel way more confident that they'll be taken care of correctly and fairly with Nexgen!

Sent wrong technician. Needed plumbing, not HVAC. Company never called back to reschedule after multiple attempts on my end.

If you like professional service, NexGen is the way to go. Arnold was prompt, clean cut, articulate and efficient.  He was very clear about the work to be done and offered options to achieve my goal.

WOW! What a great service!! AC units, heating furnace, duck renewal! all done in 2 days professionally There was a problem installing the furnace, replaced same day , I thank to Project Manager JEFF FINE  putting p with old grouchy lady, giving me the great price. Customer service also great with follow ups getting me back immediately.  DEVIN  the lead worker and his crew cannot do a better job,   pleasant, professional, neat!  so happy tO the whole service!!  HIGHLY RECOMMENDED!!

I called NexGen for service on my AC/Heating and I am glad I did; it saved me money and the tech was a true professional, well informed and highly trained, college trained. Technician Jose Rubio was able to fix the issues and provided me additional information about keeping my unit running clean and efficient.
I highly recommend NexGen and definitely ask for Jose Rubio to provide service. Hands down the best service in Southern Ca. Thank you.

I loooooove Next Gen plumbing! They have been out here to help me several times. I am usually able to get a same or next day appt. The guys are on time and always wear masks and shoe covers. They are professional, kind and knowledgeable. Today, Martine and Carlos came--they were efficient, helpful and answered all of my questions! They were here for my sink, but checked the toilet and bathtub too--they were so great! Much appreciated and thankful for the prompt and helpful response!!!

Daniel was friendly, thorough, and fixed our air conditioning really fast! I would definitely recommend!

Gabriel showed up in a face mask about an hour after I called for service - which is basically instantly when it comes to contractors. Gabriel was very knowledgeable and easy to work with. Zero hassle, got the job done quickly and thoroughly. The pricing was less than 1/5th what other contractors have charged me for similar work. The company also has several other trades incase a project gets complicated. I've added this company to my rolodex.  

Summary/Takeaway:
Prompt, knowledgeable, honest, helpful, affordable

NexGen came to my rescue last winter  after my HVAC system failed .  Since then they have maintained the new system , added insulation and worked with me to have my house at a comfortable temperature.
The outstanding employee is Taylor. He is personable and professional and takes pride in his work. I have made this known to NexGen and am happy to post this review on Yelp.

Timely, knowledgeable and diligent.
After a day of trying to fix this ourselves, we finally called NexGen and good thing we did. Connor was amazing, he literally did everything in his power to make this as painless and efficient as possible. He unclogged our rusty pipes, made sure to explain the issue and then cleaned up so it looked like no one was ever here. My bathroom thanks you dearly!

Thank you Edgar for being thorough and fixing our issue!! Highly recommend nexgen for all your heater and air conditioning needs.

Having bought this house in 2011, we had the original central air and furnace from when the house was built in 1986. I have tried to maintain it as best as I could but it finally took a dump on me this past summer.  I have been getting estimates for over 6 months and the entire process has been horrible.  Every company I have talked to were trying to pressure me like they were drug dealers into buying their system.  This past week, I reached out to Nexgen for a quote and they sent James.  He looked at the system and asked me what I wanted to do, no pressure at all.  So after talking it over with my wife, we agreed to get a new furnace.  After contacting James for the purchase, he had mentioned that his manager was willing to give me a deal on an entire system.  The quote was 10k less than most and we were sold.  On the day of installation they sent Mark and his team to do the work.  Let me tell you, Mark is a perfectionist and his attention to detail was impeccable.  Once he was in his zone, there was no stopping him.  His management of the crew was second to none and if I could hire him I would.  NexGen really scored with him.  Throughout the process I was constantly updated by management and even had a quality assurance manager named Bo on-site to inspect and help out.  You can tell this company cares about its work, and it's employees by the way they carried themselves towards each other and with a smile.  When it comes to AC service you can't beat NexGen!

Great company and employees.
Definitely will use this company again when needed great service professional awesome people and I will definitely recommend them to anybody

Patrick was so helpful. He was well informed and I did not feel pressured (like I have with most repair people). I will not call any other HVAC company. They will now be my one stop shop.

This company advertises in the Antelope Valley and there map of service covers the Antelope Valley. The staff on the line answered my questions for tune up to my system as well as for water heater estimate for future replacement. Provided all my information and got an appointment date for hvac and plumber. All good correct? Negative. They talk a good game but service your area no. I receive a call back an hour later by a representative stating they do not service Lancaster. I told the rep you advertise and I see your repair vehicles in the area plus the map of service covers the area. In addition your customer service rep took my information and booked me an appointment. The representatives respond I'm sorry that person is new and is in training, well that is a failure on the company not the customer service person. The representative goes on to say we don't cover Lancaster. When told you advertise in the area, have vehicles in area and your map shows service in the area. Response I'm sorry with no explanation. You need service do not contact NexGen. They play a game but not provide the quality of service that the owner talks about when placed on hold to listen to his speech. Needless to say thanks but no thanks.

i would like to take this opportunity to let you know what an
asset to your company trenton perry is!!  he is extrremely knowledgable ...his customer sevie skills are outstanding...
i was confused about many things that had too be done to
my air conditioner.....he explained everything. if i ever have
a problem again...i would requeest him.  thanks

My technician Brandon came out on one of the hottest days of the year in July when my air conditioning unit went out. He explained multiple options for repair and for a new unit. I ended up going for the repair and my unit is working great. About 2 months later when my neighbors complained about the noise, Brandon came back and put pads on it to help with the vibration. He remembered everything from when he was here before. He was very quick and helpful. Even during a time when parts are scarce. I will definitely call them back when I'm ready for a new unit.

Very helpful and informative. Did not push to make the sale and offered information even if not chosen to do the job.

I have to let everyone know to please request Patrick for all AC needs. He is so on top of things and will go above and beyond to make sure you are happy. He literally laid out a plan to ensure our AC needs are met for the next 20+ years. When it comes to having to fix anything in our home, my husband and I dread it. But it is people like Patrick and NexGen that puts our fears away. Thanks again!

I have an AC leaking water. I contacted NexGen. They gave me a quick appointment. Ryan and his coworker (I don't have his name at the moment) did a great job explaining what they were doing and what to expect. They gave me estimates of what they do. I liked the service and I highly recommend!

I called in for  emergency request on one of my bathroom faucet that has a broken shut-off valve and water was continuously running despite shutting the main water line.  Connor, the NextGen plummer arrived was able to fix problem easily.  His customer service was great! and I appreciate walking me through the process.

Our AC blew out and Juan came and gave our landlord a quote.  He came back the next day which is today and fixed it!!! We are very grateful and would definitely recommend him because he is very reliable, honest, and punctual. Thank you Juan!