West Valley Locksmith

Yep, it happened last night.  We locked our keys in our car and did not have access to a spare.  We called this locksmith and since it was after 8pm I figured it would be a dispatch service utilizing contractors.  They had one if their locksmiths call me back within 10 mins and they were there in 20mins.

Locksmith was extremely nice and friendly and popped the door with no issues whatsoever.  Whole process took maybe 10 mins to pop the door.  

I would highly recommend.

I had a great experience with Nathan the locksmith. He ordered blanks for my lock, explained everything and showed up at my door ready to go. Cut the keys quick & easy.
Military Vetera

The deadbolt on our front door stopped working.  It was stuck in locked position, so we literally could not use our front door.  We also had another door leading to the garage that would lock if it shut too hard, so we had a few incidences of being locked out the house.  The front door was more urgent and I found West Valley Locksmith.  I had bought the locks, I just needed someone to do the work for the 2 doors.  I called them around 4:30 and by 5:30, Daniel was at my house working on the locks.  I could not have been more grateful for the quick response and service.  Daniel was a really nice guy, very personable and efficient.  He clearly knows his craft.  Less than an hour later, he was done and locks were working perfectly!!  I could not be more happy and satisfied with the work he did.  I have no hesitation in recommending  West Valley Locksmith to everyone .  They are now my "go-to locksmith" for any lock issues I may have.  Really great service and reasonable pricing.

Ari came out to help me out of locked
Door situation within 30 mins, the price was fare and I was able to get back on with my day quickly.

My key fob for Honda CRV broke into pieces as I removed it from the  ignition. Called  AAA roadside assistance who referred me to this company. Called and the owner said the tech would call me back in approx 45 minutes. Twenty minutes later, Mordy called for more details with a very professional demeanor on the phone. Mordy arrived when expected and did a fabulous job of explaining options and pricing to me, an apprehensive non mechanical type senior, while being friendly and polite and with a great sense of humor. No one ever wants to replace an item as pricey as a key alarm fob. Morty made a new case an an extra spare key at price I truly believe would not have been less at a dealership. Very happy to have done business with this company, especially Mordy.

Needed new door locks with key pads and Ari from West Valley Locksmith did an excellent job! Came quickly, was very courteous and tidy. He was great explaining the new keypad system. Thank-you Ari!!

Just wanted a car key duplicated. I asked if their keys included the remote like my factory key. The person that answered wasn't sure, so he told me that "a tech would literally call me back in 5 minutes." Well the only thing that I literally got was no call!

Morty was quick to arrive and friendly! The process took no more than 5 mins minutes. Would highly recommend.

On Friday Nov. 13th I locked myself out of the house in Litchfield Park and called West Valley Locksmith at 4:30 p.m. for help.  Mordy arrived 15 minutes later, was friendly and polite.  The door inside the garage to the house has two locks, a dead bolt and a second lever one.  The dead bolt was unlocked, but the lever one had opened up earlier with my key, and then did not completely unlock after I entered.  I went into the garage again and couldn't get back in.

Mordy said the service charge was $45 and the minimum charge to unlock the levered handle would be $125 since he might have to take it all apart.  I then said, let's try the front door where only the deadbolt is locked.  That worked.  He used a small pick to open it in 3 seconds and told me the charge for $125!  So, I guess the company's website claim didn't apply to me:
"We offer the most competitive rates on all services and many of our customers end up being long-term customers because we are so affordable!" -  this is not the experience I had.  I feel horrible.

Lost my key to my 2007 Nissan Altima Push Start and have no spare. Called these guys to have them come out. Talked to a really nice Tech, Nathan, who said to come out at the time I called (1130pm) would be about $450 because of the time. He said daytime calls would be closer to dealership costs. He was amazing at explaining everything and honest in his pricing. I decided I could wait a day to save money and he referred me to another tech.

The other tech called me, from another locksmith company I had looked into. I asked if he was with West Valley and he said no, gave me attitude and then hung up. Then he called back 30 seconds later and said he got a contract from West Valley too (who he also subcontracts out with) and was wanting to schedule to come to my house. I asked about pricing and he was evasive. He asked what Nathan told me, then he hesitated and asked if Nathan gave me a quote for the next day. I said no, and then he decided to tell me his price point of 400 "give or take." When asked why it was so much, he said West Valley determines his price points and emails him. The whole thing was very shady and I could tell he wasn't being honest about his pricing.

I decided not to go with West Valley because they subcontract out and they don't have standardized pricing, which means you could get screwed once the tech comes out and decides to charge you more for no reason.

**SCAM LOCKSMITH**
Very rude on phone.  Check out his reviews on Google Maps.
I looked deeper at the comments.  
Most locksmith's in the area have less then 100 reviews.  
This company has over 360+ positive reviews??
Look closer.  95% of the reviews are from ppl with only one review.
Almost all the reviews include accolades for a girl named Nicole. ALMOST ALL!!  Who does that repetitively in over 300 reviews?
Coincidence?  I think NOT!
This company should be avoided.

We called Mike and he indicated he would be able to arrive within 30 minutes which was great. When he showed up later in the day as we did not have an exact time of arrival, our office manager had stepped out to get lunch one minute down the street.
According to my staff, he was verbally abusive and began demanding to know "how much his time was worth in comparison to hers."
He then left and returned at which time I advised my staff has to pay him for the trip out there.
Did not use his services and will not be using his services in the future. As a business owner I certainly understand the frustration and how important and valuable our time is, however becoming verbally aggressive and demanding is not professional nor appropriate.

I was locked out of my home on 3.28.20 and called this place (as the info for the locksmith I've used once before was locked inside the house).  I called West Valley Locksmith as I used my neighbors phone so I googled & ended up calling this place (should have borrowed the neighbors phone longer if I knew how BAD I'd be OVERCHARGED).  From the initial call till arrival was about 45-50min & locksmith Morty was friendly hence the one star. I was told it was $39 for the lockout and labor starts at $35.  Morty arrives and in the 3min (it was definitely not even 5min) and he QUICKLY had the door unlocked. I ask for the total and he said $164!!! He charged me $125 for 3min of "labor."  I'm a licensed healthcare provider and don't even make $125 every 3min!! I understand with the Covid19 pandemic small businesses may be taking a hit BUT THIS IS RIDICULOUS!!! SKIP THIS PLACE AND FIND A BETTER DEAL (You WILL with no issue). Or better yet, msg me and I'll give you the number of my preferred locksmith who doesn't take advantage of their customers. NEVER AGAIN!

Nicole was amazing! She was able to make my key after I thought all hope was lost. She was determined to get it and understood what my particular situation was.  10/10 would definitely recommend.

Locked my keys in and she came in about 10-15 min took less than 5 mins to unlock my door would definitely recommend and for a good price too!

They made me a new key for my car for a great price at 2 AM!!! Would highly recommend to anyone in need of a locksmith

Thanx for the good service guys!!
Lost the keys to my jetta, called around and nobody was able to quote me on the phone except west valley, they gave me a good price and the locksmith came quickly and made me a key. Great service!

Great experience! Really needed my house rekeyed due to an emergency situation. They came out right away, very efficient, affordable and friendly

Maybe I caught them on a bad day, but I had a very short and negative experiece with them.

My elderly neighbors locked themselves out of the house, so I found these guys online to come help them out.

The man who picked up the phone was incredibly aggressive and impatient. When I asked how much it would cost, he said "They'll let you know when they get there." Yeah, I don't think so. I told him I was getting a bad vibe and I would find someone else.

Again, maybe I interrupted Sunday brunch and put him in a bad mood, but there are plenty of other locksmiths in town to choose from.

Our garage door opener along with our house keys were stolen from our home.  We called Mike and he was willing and available to help us, on that same day!!! He arrived at our home at the time he promised. He was very understanding to our needs.  He even made suggestions to save us some money. He was conscientious about his job.  Thanks to Mike, our family now feels safe in our home again.  We will definitely call Mike for any of our future locksmith needs.

My wife and I just bought a house in the area and have had a tough time getting our locks fixed. With a lot of going back and forth from Ace, Lowes, and Home Depot we decided to give Mike a shot. His shop was closed on the weekend, but he took service calls. I gave him a time between 10-11. He showed up at around 10:15 which was perfect! It only took him about an hour to finish 5 Locks. His quote was reasonably priced and took a check, which worked out great for us. I recommend his services and I will be using him again if needed.

Locked my keys in my trunk and Mike was there super quick. He was able to pop my trunk within minutes. Other places wanted to charge an arm and a leg and the wait time was over an hour and I had to get to work. His rates are affordable! He's super nice and down to earth, you will not be disappointed if you call mike.

Got a call back after an hour and 3 calls to them.... not happy about this especially when your locked out of your house....

Late at night and I locked my keys in my car, absolutely no one available besides West Valley Locksmith and thank god too! Mikes costumer service was awesome and they got my keys out in no time! Very thankful and if I do it again (which I probably will lol) I will be sure to use their service again!

I just moved to the area and needed some locks re keyed ASAP and called Mike based on his Yelp  reviews. He came within two hours and did a great job he was very professional courteous and his rates are fair. I would not hesitate to use him again.

I had to get my locks re-done because I lost one. The gentleman who came over was very professional. On one of my doors I did not have a key to it eat it. But he took the extra time to do it and worked with me on the cost because I only had so much money to work with. I would definitely recommend them to anyone with lock issues. They know what they are doing!

Strange experience! A young lady came out in a Hyundai SUV obviously a personal vehicle. She wasn't wearing a work shirt or anything resembling a company. She was in yoga pants and a tattered shirt. I was quoted $180.00 on the phone, but when she got here she said the price was 500.00. She said I needed a new cylinder. When I told her I wouldn't pay double, she insisted on charging me a trip charge. I asked her to at least open the door on the truck for me but she refused. She was quickly trying to run my credit card but I got it away before she could. She yelled at me then sent me nasty text messages as I was going back to work. I have Cameras on my house so I will see if I can post a good shot of her. After wasting half my day on her, I called Mr. Lockout they came out the same day. They had the truck open and new keys cut in an hour. Best part it was only $125.00. I recommend Mr.Lockout. I asked another friend and he said he thinks they sub the work to a handful of trunk slammers. That would explain the lack of company logo or any company information. Which is actually illegal in Arizona.

Terrible customer service . Was never given a quote , was just told that they would be 29$ initially and starting at 25$ for service . I had to leave and left my girlfriend in charge and she doesn't know much about the process , it took them 15 seconds to open the door and they charged her 160$ . She was told after how much it would be . I called with my concerns and the technician hung up on me . Place is a joke , taking advantage of people . You'll have a better experience breaking your own window to get your keys and probably pay less.

Nicole did a great job rekeying our new home for us! West Valley responded with ability to dispatch someone out same day and gave firm, reasonable pricing over the telephone. We were charged accordingly and Nicole was professional and did an excellent job.

Called to inquire about getting locks changed. They sent a tech pretty quickly and gave me a quote to change the locks. He returned with the locks I requested and after he completed the job, he informed me that he rekeyed the locks and not replaced them. He also said he had to use a more expensive lock to fit my door which significantly changed the quote and did not ask permission first before installing them. I paid a hefty price for their service. He finished the job at 7pm. I called the next day to speak to a manager and was given multiple f bombs when asked why I needed to speak to them. They hung up before I could say another word. Do not use them. They are crooks. I will be changing our locks again.

Mordy is a life saver! My son and I were locked out of the house after basketball practice 8:30 pm.  West Valley was at the house in 20 minutes.  Mordy is so kind, knowledgeable and helpful!  I can't express how satisfied I am with the service.  Not only did he get us in but he fixed another lock while he was here.

Well like an idiot, I had a problem with the safe in that I couldn't find the carbonation and while I had a key, it wouldn't work. Since this was an old safe, there were no real work around, so I was forced to call locksmith and have them remove the front door of the safe to get in. These guys were quick, professional and we're finished within 30 minutes. I highly recommend them.

I had a very positive experience with West Valley Locksmith.  Mike came out and took care of getting my whole house rekeyed.  He was very thorough and got everything taken care of in a timely fashion. I am definitely recommending West Valley Locksmith!

We had to have our locks re-keyed quickly on a Sunday morning and not only did Mordy make it to our home in under 30 minutes, he was courteous, explained everything and gave us different options to fit our needs. We had a great first experience and will be happy to recommend Mordy/West Valley Locksmiths.

Amazing company!!! Called them and they got out to me within 30 minutes and came out to change all of my locks. Mordy was so nice and friendly. I will definitely use them again and I feel safe now!

Service was wonderful would highly recommend! Mordy was on time and great service! Very good pricing! He installed new lock and all is working awesome!

Over a holiday weekend,  a dear friend of mine in the neighborhood needed some work done on a set of locks at her home, and we needed the work done quickly for safety reasons.  I called, left a voicemail, and received a phone call back within about 15 minutes.  West Valley Locksmith was so nice and kind over the phone, and Mike said he would be out right away to our location. He arrived very quickly and got to work - he did a great job, even when he ran into several issues with the locks.  He was very kind, clean, and affordable, which was very much appreciated.  He is one of those small business owners that reminds you why going with local pro's is such a pleasure.  I give West Valley Locksmith my highest recommendation to anybody who is looking for a locksmith!

West Valley Locksmith provides great customer service with reasonable prices. Mike re-keyed the locks on my house in a timely manner and left without leaving a mess or nasty fingerprints on the doors. WVL will be my go-to for any locksmith needs.

Repeat customer of West Valley Locksmith, What can I say? I'm terribly forgetful and have had Mike come out to assist with my house lockout, a car lockout & removing some padlocks that  I had lost the keys - very professional, prompt on-time service. Very reasonable prices and do not mind providing estimates over the phone! I would definitely recommend their service if you ever find yourself in need of a locksmith - the fact that they operate 24/7 is a huge plus!  One never knows when you'll need them but you can trust that they will make themselves available anytime of day.

I would give him zero stars if I could. Locked out in the middle of the night. His technician takes over an hour to arrive. And completely overcharges us. When asked about the situation, Mike just brushes it off and says it's not his technician. Horrible service and professionalism.

Well, these people have made an art out of taking advantage of unsuspecting and unknowledgeable consumers. Having called their Peoria location, my first clue something was amiss was that they refused to give me -any- kind of quote before coming out. This is ridiculous. In this day and age, they know what kind of car, what kind of key, etc., all before coming out. I should have said no thanks and moved on. But, my inherent trust of humans and resistance to believe that unscrupulous companies prey on consumers won out. Not only did they reschedule the appointment twice, but when they got here, their estimate almost DOUBLE the hard quote given me by my manufacturers' dealer. Locksmiths are typically considerably LESS than the dealer, but not these people. A quote of almost $600 from a locksmith, compared to $325 from the dealer (plus towing should I decide to use the dealer)...no thanks. I paid their $29 'trip charge' and sent them on their way. I feel sorry for anybody who actually pays this extortive fee from these people, but then again, maybe their bread and butter are their 'trip charges.' Sad. Very sad indeed.