Truly Nolen Pest & Termite Control

Steven and Regan are our pest control techs and I can't rate their Integrity, service and professionalism more highly. We live deep in the Tonto Forest so mother nature rules the roost out here.  Fortunately these guys have eliminated our numerous pest challenges completely. Truly Nolen is not the cheapest but for us they offer the Highest Value in pest control.
I trust them in my home like a family member. They only offer and promote services that actually work, and both have never been sales driven, instead the focus on results.
If there is ever a problem they are on it within a day or two.
I should also point out the phone service is outstanding. Excellent communications, updates and thorough explanations of what services were provided and trackable results from those services.
If you value the investment you made in your home Truly Nolen is worth it.

Made an appointment for this evening for rodent control. Was given a window between 3 to 5 PM. It's 5 o'clock and no one has showed up. Give them a call and they report there's been a miscommunication error. No one else is available to come out today. So much for this company... Onto another one!

Call truly Nolan for bed bugs treatment at one of our units on Indian School and 12th street. They did three treatments. the end result was that bed bugs are still there and now we needed to call a different company. We offer them to continue the treatment and they responded  we signed a 30 days  contract. I'm just missing the days of companies doing the job they supposed to do like advertised, so in my book they are done and will never get a call from us again

I have been meaning to post something about Truly Nolan for a while! Great phone service when I call with a pest issue and we have the best tech Mark H.! He calls me direct and follows up to make sure everything is ok and gives me info on what to watch for or do if I see an issue. It's about the people and I'm lucky we have great people working with us here in N Scottsdale! Thanks Mark and folks at Truly Nolan cause I hate pests and they get rid of them!

I contacted this business with a pest control question and request for service. The individual who took my call told me their pest control specialist would cal me back. I am still waiting to hear from that specialist, 3 days later. I am taking my business elsewhere.

I recently Switched over to Truly Nolen from Terminix what an amazing group of guys they have working for them!! Jack Payne, has been amazing, and  his attention to detail, friendliness and knowledge is awesome.   I wouldn't use anybody else and I'm glad that Jack pays attention to detail and he takes his time when he comes to my property each and every time he explains things to me he listens to me what ever concerns I have and addresses them immediately! I  just want send out kudos to Truly Nolen for hiring an awesome employee who constantly delivers excellent customer service!

Sincerely and Truly Nolen satisfied!'
Marcus Gonzalez

We have been a customer of Truly Nolan for over 10 years and could not be more please with their service.  When we need service between their quarterly visits they are very responsive.  Today we called because we found some water beetles in our master bath.  An appointment was scheduled for 2 days from now, but when Jake, our service tech saw the order, he called, said he was in the area and would be right over.  He was here in 10 minutes and took care of the problem.  Just one example of TN service and Jake in particular, who is always going the extra mile to make sure his customers are taking care of.

Mark Hendricks is my service tech with TrulyNolan. Deer valley rd Rd office.  Does a wonderful job. Very kind and let me know about a couple of door sweeps with a small place where scorpions or other critters could get in! Really appreciate someone who cares! Thank you

I've been a customer for a few years now. Whenever I call if I have problems they are quick to respond.  Last year I had a lot of scorpions- tiny ones. I called the office hysterical and the next morning the technician was there. At that point I looked into getting my house sealed. My technician came and sealed the house and knock wood no problems since. The technician who serves my area is Jake. He is the best. He's polite, he listens to me and really takes wonderful care of us. He answers our questions and works with our schedule. He's a keeper for sure. The folks that answer the phones are great as well special shout out to Monica who I seem to mostly speak to when I call. Keep doing what you are doing because in my book Jake and the others are Truly the best!

Also I saw another post where someone mentions  Josh is their technician. He used to be mine another superstar as well.

We have been using Truly Nolan for many years, they have always been on time and most importantly have taken care of my phobias about most pests!!! Wesley is our technician, and totally understands my concerns, very personable and professional!!! Thank you Wesley~~~  I would highly recommend Truly Nolan to anyone who lives in our valley with so many varied critters

I can't recall ever getting worse customer service than I got with Truly Nolen when I tried to get my pigeon problem taken care of. The service guy is named Jake, and he is the flakiest, most worthless employee I have ever come across. He no-showed me at least four times. What should have taken less that a week took almost three months because Jake just decided he didn't want to do the work. I paid $1800 to get the pigeons removed from my roof and it was like pulling teeth to get Jake to finish the work. He had to come back FOUR TIMES to finally finish the job. I called every week or 2 to try to get Truly Nolen to actually finish the job. There was a manager named David who came out with Jake once to look at the job after I had called several times, but David didn't actually follow up at all to make sure the job was done. Jake had flaked out again. Eventually David was replaced by a guy named Josh, and FINALLY the work got done. I hope Josh turns this business around because David and Jake were completely worthless. It took almost 3 months to get my job done, and I didn't get an apology or a refund or any sympathy from Truly Nolen. They say your pest problems are your past problems. If you're willing to wait three months and call them every week, that may be true. What a horrible experience I had using Truly Nolen to take care of my pest problem.

I'm so glad I called these guys! I haven't had any luck in the past with pest control people. These guys rectify the situation immediately and will come out at the drop of a hat of I have an emergency. Thank you to all the team specialist who have help with my rats and cockroaches! Yuck!! Very trustworthy and honest. They won't sell you a service you don't need. They're not afraid to jump on a ladder and get dirty and smelly. I appreciate all you guys do. Thanks so much!!

Cancelled service in May due to cost. I owed them $42. Paid said $42 and was told I didn't owe anything. Now I'm getting letters from collection agencies. Called them and they say I owe money. Get it straight people. Service is expensive and they don't do the inside of your house

I have used Truly Nolen for pest control in all three of my houses.

At my first house, two other companies couldn't make an impact on the number of scorpions we saw inside (at least one a week). The summer after we signed up with Truly Nolen, we had one inside all summer and it was right by the front door.

When we moved we took our service with us to the new house, had them treat before we moved in and never had a problem with any bugs at that house. We also used them for termites at this house and never had any issues.

Moved again and took our service with us, had scorpions inside when we moved into the new house but after a few treatments, we had no scorpions inside this past summer!

I highly recommend service for any bug or termite issues.

Worst experience ever. Every time they came to my house, it was anther issue.  The last straw was when the technician lied about spraying my house. I have cameras!!! No one could produce the receipt of his work. Not surprising. Definitely using a local company next time.
(Giving 2 stars because hey, I really didn't see that many bugs!!)

The Truly Nolen technician who serviced our house and external areas, called us at approximately 6am on July 5th to say that he would be coming over shortly. He was at our house about 6:20-7am.  Not his usual time. Also he usually gives a day's notice as we have dogs and had a desert turtle. The desert turtle died within 48 hours after his visit. The turtle had been healthy. The technician told us that he had moved the turtle during the treatment session.  We suspect he may have inadverdently sprayed the turtle, which is probably why he moved it.  We feel that proper notice was not given as we would have made sure that the turtle was out of harms way.  
When we called the Truly Nolen Office and spoke with one of their technicians, he asked if we had gotten an autopsy!
Seriously !!!   I was so upset..  The tech then told me he would relay the message.
A manager did return my call and said he will investigate ..  he called me probably an hour later ...  His assessment was that it was a coincidence that my healthy turtle died 2 days after ..  
This tech appeared to be in a hurry. Giving us a call that early in the morning after the July 4th holiday and coming over and starting service very quickly thereafter never gave us a chance to put our turtle out of harms way.  We terminated our service...  
I believe the next day a manager from Truly Nolen left us a message letting us know if we decide to come back they will give us a discount on starting up again..  What NERVE !!  I love my pets..  I miss Toby my turtle everyday..

We feel the timing of this tragic event speaks for itself and we were extremely disappointed that Truly Nolen would not even acknowledge the possibility that it was their fault.
Be careful with this company...   I would NOT recommend...

This company is the WORST! I wish I could post pictures of the destruction that has happened in my home since they came out.  My couches, refrigerator, floor boards, curtains, and holes in my walls have all happened AFTER Truly Nolen came out and did whatever they did.
I have asked for a manager to call for 2 weeks and NOTHING! They say they care but NEVER said anything about possible destruction or gave tips on how to safe gaurd our home.  They refuse to help or refund to help cover any of the damage. They trapped a rat into my home instead of the attic. I don't even want to live here anymore. It is a horrible feeling knowing all they cared about was charging me $1100+. They didn't even show up for the first appointment to check traps after I paid them. I had to call them and ask them to come out.  I have been requesting a call from a manager since June 16th. NOTHING. I was told the technician and a manager would come out today.  NO SHOW.  Didn't even have the decency  to call and say they were no longer coming.  We had to call them 45 min after they didn't show. DO NOT CALL THEM FOR SERVICES.  THEY ONLY WANT YOUR MONEY!

Debi Smith and Jack are amazing! They were quick to respond, courteous, polite, professional and so down to earth. I highly recommend them without any doubt! Thank you for all you both have done for me today and Jack, you are so wonderful for putting up with me these last few days

You are kidding me right. I called these guys to get a simple bug spray. Seasonal beetles coming in. Only a couple. Wouldn't give me a price on the phone. Had to come by for estimate. 900 sq. feet 1 bedroom 1 bathroom. No infestation. $270.00. Wow. Go rip someone else off.

Josh with Truly Nolen was just out to perform a retreatment.  He was on time, very professional/nice, quick, efficient and left without leaving any debris or evidence he was here!  I have used TN for 20+ years and highly recommend them.

Regan Y. and Stephan are the best guys and have a lot of knowledge and information about your pest control as well as rodents. We really appreciated how kind and informative they were even though they had to deliver bad news regarding critters that were TRYING to make their home in our property. We feel like we have the best company and people handling the problem. They will get the job done right, professionally, and honestly. THANKS TRULY NOLAN for running such a wonderful company and hiring these two great individuals.

Debi came to do a home inspection for termites and insulation.  When she went into the attic she noticed we were low on our insulation. She was very informative and explained all our options.  She was very courteous, professional and knowledabable.

We have used Truly Nolan for our termite coverage for many years and have been very pleased. Most recently we found out that they offer insulation! Regan helped to explain the process and what would be used and over saw the job on the day the crew came to do the job. AMAZING! We are amazed at the difference in the quietness of our home. Our house backs up to a major street and now we do not even hear hardly a peep! Thank you to Regan to helping us to get this done.