Best in

My advice don't TRUST ENVY! worst experience ever! Workers took 2 HR nap on front porch.. Project manager never showed until 5 weeks later to pick up a check..unprofessional.. Could never speak to anyone but an estimator.. I asked repeatedly for management.. Was either told they were closed or someone would get back to me.. Never happened..could write a novel on my experience but I think you get the gist! Not even a 1 star rating!

Our fish tank overfilled on a Friday morning for a little over an hour. My husband called Kingship Water Removal & Restoration Services and they were at the door in less than 20 minutes ready to help. The flood was worse than they expected but they got to work and we had all the water out in a few hours, fans going in every room and were able to begin repairs. They checked on our walls and carpets everyday for 5 days, and made sure we were able to salvage everything we could. They were amazing and I would recommend to anyone requiring services. Thanks Kingship, this nightmare has turned positive with your help!

I called Joe's AZ Bio for a cleanup and they came out the same day. They took care of everything discreetly, while maintaining respect and consideration for  us. We did a walkthrough with them afterwards, to confirm everything was good. I sincerely appreciate everything they did to make a trying time easier. Great company with great employees who care.

I had a small delaminated area on my carpet.  They showed up when they said they were going to.  I had to pay a small trip fee because I live in Florence but it wasn't a big deal as I am out here and getting quality workman can be a pain.  They repaired the carpet in about 45 minutes and it looks good as new.  A bit pricey, but better than having to replace the entire carpet at a cost of thousands of dollars.  Highly recommend.

I was living in NC and trying to sell a house in Arizona that needed some work. The inspectors had found some mold inside the walls. I contacted Jesse the owner of Star 48. He is very professional and kept me updated every step of the way. He alway responded fast to calls or texts. And even helped me find other contractors to do additional work.

Hopefully I never have to deal with mold in a house again. But if I do I know who to call.

I just want to say I used Lotus restoration services for my repair and they were awesome! Bobby the repairman is a professional craftsman and his years of experience show in the product he provides! I will attach the before and after pictures..... you can't tell the difference at all.  FYI this is not Bobby in the picture but this guy was really cool too.  No this is not a paid advertisement. I was a first time customer and this is the real deal. Thx

Great service, delivered as promised plus more.  Highly recommend!

We were very pleased with Tempel Roofing. Robert Martin and Ryan were very friendly and kept us updated on every move / the roofing crew were great as well. Excellent work. Very pleased with everything. I highly recommend Tempel RoofI got.

We called Bryan when we had a mold problem that nobody could seem to find the source of. He spent the time to look over everything we had had done already, came to the house, spent almost two hours walking through and highlighting things to us, explaining the significance, etc. Then he gave us detailed information about what he would do, what things to watch out for, and what he would do in the meantime. The thing that impressed us the most is he didn't charge for any of it and even told us things that we could do (e.g., renting air movers from Home Depot instead of from him) that would be more convenient for us but lose him money. I wish everyone could be like Bryan - awesome service and great explanations. Definitely seems way more above board than some of the more popular mold remediation outfits.

They had an extremely poor response time to begin with (which should have set off alarm bells) charged over $24k (thank goodness for insurance) and now I'm being ghosted for 15 days and counting when I've asked for them to repair this shoddy work. Everyone say a prayer that they not make things worse and actually pick up the phone and call back to fix this

You always hope you're not in the situation to need this kind of service...in fact you may not even know it exists. When we found ourselves in need of these services we didn't know what to expect. However AAT exceeded all of our expectations. Cleanup was thorough and quick and they took care of all insurance paperwork in a timely manner. The remodel  was excellent and they were excellent at communicating regarding services. I would highly recommend them without any hesitations.

We were in San Diego for the summer when a sprinkler line broke under the driveway of our home in central Phoenix during July.  On receiving a call from my maintenance man, I contacted USAA who carries our homeowners insurance and was referred to Paul Bailey of DriRite CMG3... they are a preferred contractor for USAA.  As a 52 year member of USAA I was not disappointed by their referral.  They found the problem and repaired it quickly.  Everything was handled by DriRite professionally and over the phone.  I didn't have to fly back to Phoenix to get the job completed.  That part of the driveway looks better than the original installed in 2001.  Paul and DriRite did the best restoration job we have had done in our 52 years with USAA.  I would refer them to anyone needing restoration work.

Ken came to our house and fixed multiple issues as the house is a rental and we just moved in.  He was kind, helpful, and he got everything done with quality work.  We will definitely be using them again and will most definitely be using them again.

Had a horrible experience with this company.  They are just out to get money from your insurance company.  Be extremely cautious.

We have had Sun Bright Pool service come out on several occasions to repair our pool equipment, through our Home Warranty company. They are terrific, to say the least.  They are professional, knowledgeable, neat and clean, and all very personable.  They provide excellent service and provide us with detail on what is needed or has been done each time.  This past week Jerry came out and serviced the pool pump.  He called me when he was done, explained what he did and wanted to verify that there were no other problems we wanted him to check.  A great guy!!  Just like the others that have been sent out!

Thank You Sun Bright!!  You have my vote of excellence!!!

We called Water Fighters out after a flood in our upstairs bathroom took place and they were out very quickly. Initially I was taken by their professionalism and Brandon and Nic made me feel very taken care of as far as what would happen with insurance claims and such. Prior to getting word from insurance they said they would need to remove all continuous flooring which was carpeting in halls, 3 bedrooms and down our stairs. I tried pumping the brakes on removing carpet that was not affected but they insisted so we trusted their word. It snowballed shortly after we got word that our insurance would only be paying 10k for the incident. Simultaneously to this news, their rebuild bid of 27k total arrived, 10k being for mediation alone (cutting drywall, fans, etc). I asked them to work with me on it since I'm all out of pocket and they came down 5k, but ONLY if I agreed to do the rebuild with them otherwise the mediation would need to be paid in full. Well there goes the insurance money. So in the interest of getting a deal and our moneys worth, we agreed. To start the job I paid the 10k in full and 7k to begin the rebuild.

Last week after they finished the drywall, I spoke with my project manager about putting hardwood instead of carpet and procuring it and all the bathroom items such as vanity and fixtures. Cool, got thumbs up- said we will look at it Tuesday. Come Tuesday it's suddenly a complete disaster, as they put it-  we are expecting upgrades and completely changed the scope.  First of all, we paid for the upgrades- so by all reasonable and intelligent logic those materials they had planned to procure on their itemized bid should be deducted and bid reworked with only the change in scope of labor. (The materials came out to 6500 of the bid). They refused to see eye to eye with me on this and kept throwing their discount in my face like I'm some charity case. I was a paying customer $17,000 in at that point and all that's been done is drywall repair and texture (using their own numbers the work they've done so far is worth $1500). I told them I'd be more than happy to pay difference in instal but rework the bid with no materials and adjust the labor to hardwood flooring installation. NOPE. They refused, wanted to add supplemental charges to install the flooring and the vanity. I had 4 other highly respected veteran contractors come through my house yesterday and told me flat out this is a straight hustle and to get them the heck out of my house asap. I called them this morning and fired them. We are losing 5500 in labor or whatever the hell else they SHOULD do for what I paid them but I'd rather walk away. I will not give them another dime. The funny part is I've already subbed out the work to a flooring guy, painters, electric and a contractor and am getting it all done this week for $5000. Water fighters told me they would have painted half our walls and left me with no floors for the full $12,000.... They'd set my upgraded vanity and mirrors for an extra $2400 and god knows how much they would've tacked on for the floors.

Companies like this tailor to clients that can collect large chunks from insurance companies for the rebuild. I'm disappointed as they sold themselves to be such great people but when it boils down it they've got complaints with ROC and an F with BBB. I have to question the overall intelligence of the owner as well. What's the point of an itemized invoice if it can't be adjusted?

Don't get involved with these people. They insist they tried to help us best they could. Photos are our house now not including downstairs where they only repaired the celing drywall and texture. After $17,000 in. What a fucking joke!

I'll also add that they sequestered me for reviews at least 4 times during our 2 weeks working together. I said I would at the end, absolutely! As a business owner myself I know how important it is. So here's the review as I promised :)

I am thankful and amazed, and happy that the end of this repair is in sight and I can put my house back together.

AZ Fire and Water Restoration, I know your company is busy with a lot of jobs, and you wished you were finally going to be done at my place, but...then I experienced TWO flooding incidents, seriously less than 30 days apart.

From the beginning: there were several subcontractors in my house those first few days. Vincent/Victor..from the environmental company, sorry I can't remember your name, I was so sick with the flu, but you explained everything that was going to happen, who everyone was...it started to make sense and wasn't nerve wracking. Alex was professional, courteous, and very knowledgeable about what needed to be done to dry out my house. I appreciate that he took the time to explain what needed to be done. I had SO Many questions.

Brad had to work with me on the asbestos in the walls mortar and drywall paint in the two rooms. What a nightmare that was!! All this time living here, not knowing I was living along a pollutant. Brad was cool, he helped to cushion the expense that goes along with that environmental abatement, he was so patient while I got frustrated with...everything!!! Just dealing with living at a hotel... Out of a suitcase while the house was being renovated.

Bob Miller! Another One of the good guys, I found him to be fair and kind.  Bob should have been on the project from day one, but he is on the repair side, not the removal side, so when he took charge of the project, it got extra attention, while I was home sick with the flu. The teams worked hard, and I never heard a thing...they worked long hours and full days to put my house back together.

And when the house frickin flooded the 2nd time,  because of an unknown broken pipe, BOB stepped in to help me with my homeowner's insurance company so I didn't have to file another claim. I kind of feel like BOB had my best interests in making things right!

Thanks to Hector and Richard, the two rooms look amazing. The walls are smooth and seamless. You can't tell there was ever even a repair. And the paint job is fantastic.

Mark with Zippity Split Plumbing, thanks for fixing the drain issues.

I hope there isn't a next time, but I appreciate all the work that was completed professionally in putting my house back together.