Best Door Repair in Phoenix AZ

WOW! If only all contractors were like this business, from start to finish, it was a great experience. The office staff and scheduling were pleasant and easy to deal with, they showed up early for both the quote and the job but let me know they were going to be early. I couldn't afford the entire job so they were willing to do a smaller portion which I really appreciated. They did such a good job fixing my fence, I could not be happier. I absolutely recommend and would use them again.

Truly WOW!  What a beautiful door.  I was originally hesitant about spending the extra money versus a cheap Home Depot solution but I'm so glad I invested in a quality door.  My door at my old house allowed bugs to crawl underneath but this door is sealed bug tight even at the bottom.  Words can't do it justice you need to give these guys a call from the initial sales call with Mike to the install everything was superb!

We just had a fence installed by Arizona Pool Fence this week and they did an amazing job!  It looks really good and the gate is easy to use.  Tim and Ernie were great to work with!  Thank you!!!!

We love working with Gabe. We hired Dig It Design to completely redo our front yard. Sacred Steel handled all the custom steel work, including edging and planters (rectangle and V-shaped). Gabe was very knowledgeable and executed the work beautifully!

Made a phone call regarding a malfunctioning garage door. Service man came within 2 hours, explained the problem, the solution, and did the fix on the spot. Pricing was very reasonable and did not try to sell me more than I needed.  No issues and would recommend to all.

Prompt, professional and fair priced work. I will be recommending them to me Son -In Law and using their services again.

Great service
Rod and team were courteous and did a fantastic job. Met all their commitments to me when it came to fixing all three of my gates.

Joel Brust deserves this Yelp review simply due to his excellent work, transparency and punctuality. He walked me through the costs involved during the quote process here at our home, which were perfectly reasonable. Within a week he was here on the dot of the time scheduled. He spent the next 3 days building this absolutely stunning Redwood Privacy Fence that is floating above our short cinderblock wall. The engineering in his design, being that our wall (as shown in the pics) is tiered-down to different heights with multiple steps-down to each tier--was highly impressive. Joel delivers extraordinary custom work and reliability to say the least. Not your everyday carpenter. You won't find a better Fencing & Gates Contractor in San Diego.

Unlike many of the reviews for Triple B garage door and gates this is from a customer with a real experience to share!

I don't usually write long reviews:

Readers Digest Version of this review: Watch out, do not use, less than honest, horrible workmanship, defective parts!

After a few reports of garage doors not working at some of our east valley properties we decided to hire a local expert to make the necessary repairs.  Based upon Yelp reviews we selected Triple B Garage Doors and Gates.  Here's a tip: checkout a business's website.  If it's cheesy, lacks a business location and is half done STAY AWAY!

It took three calls before someone named Roderick called us back.  We arranged for Triple B Garage Doors and Gates to provide an assessment of 12 properties in the east valley.  No one showed on the scheduled inspection date.  We did receive a call the next day advising they had a scheduling conflict and would be out the next week.

Roderick and a character named Kevin did show up (an hour late) for the scheduled appointment.  We provided access keys to all the properties and they promised to give full evaluations and estimate for necessary services.

Less than 30 minutes after leaving our office we got a call from Roderick that the first garage door they inspected was stuck and needed immediate repairs.  The cost was $476 dollars.  I gave the ok but had a bad feeling about these guys.

Sure enough about an hour later another call came in that they were at the second property with another stuck door.  The price for repairs was quoted at $610 dollars.  Something did not seem right.

When one of our representatives arrived on site to investigate she was confronted by the character named Kevin.  He was angry and wanted to know why she did not trust him and would not authorize the repairs.  He pointed out that she was wearing a cross and that he did not like Christians.  Not sure why wearing a cross given by her late Grandmother made her an evil Christian??

Given our uncertainty and the argumentative nature of Kevin we decided to pay for the first repair and move on with someone else.

We called A-1 Garage Doors the next day.  Amazing difference.  Someone actually answered our initial call and dispatched a service technician that day.  I met the technician at the second property that Triple B Doors had alleged we needed $610 in repairs.  My suspicions were confirmed when the technician advised that the only service needed was lubrication.  Jack the service technician pointed out that the system was less than two years old and more than likely under warranty.

I discovered at the first property that $476 in repairs were most likely not needed and that based upon what was done we were severely overcharged.  Wanting to get a refund I called this business and no one would return my calls so I went to the business location which turned out to be One of the owners home in a residential area . That was a waste of time as all I got was a sob story. They did however offer me a cash payment if I promised to leave a good yelp review GO FIGURE!

To be truthful I was stunned how could a business with such good reviews on Yelp be so bad?

This is where the story gets interesting.  This business did not get a license until May 12, 2013, yet there are reviews proclaiming wonderful service prior to this date (look at first review left).  There is even a 5 star review from a Yelper that wrote they had not had service but decided to give out a great review.  Experienced Yelpers know this scenario.

Even more interesting is when I went to Roderick (one of the owners) personal Yelp page where he rips his competitors, including A-1 Doors that did a great job for me.  Not cool and I believe a violation of Yelp TOA's. The facts are the facts and Yelpers can only be fooled for so long.

Alden contacted me immediately and we were able to talk through the issue I was having with my gate hinge. He came out at the next available day and fixed the gate hinge quickly. He's very friendly, accommodating and knowledgable. If you need a local gate repairman, I would definitely recommend Alden's Gate!

Mark is awesome and provided us with great service and product ! We will use him again with any other homes we buy.

Scott the owner was at my house within 15 minutes of me calling for service. He was quick to assess the problems and had the door working like new within 1 hour. He was very fair with pricing and honest about what needed to be done. I will ONLY use Garage Doors America for future needs. Thanks.

Thanks to Darrick our newly remodeled bathroom belongs on HGTV!  Darrick applied true craftsmanship to our extensive tile work, built a stunning shower with niche, and did first class plumbing and lighting as well. We are so happy we found Superlative and can't wait to try them out on other projects asap.

We took a chance with Cactus Property for a toilet that needed to be replaced at our rental property.  They had no reviews, but discovered them on Yelp.  I had a conversation with a few Handyman services and chose Cactus Properties to install the new toilet and haul the old one away.  Man, am I glad I discovered this company.  Extremely responsive, kept their promise and reasonably priced, things hard to find these days.  

I will be keeping Cactus Properties as a contact in my phone for future needs.  Thanks!!

I sent photos to Joshua to see if he could repair a broken weld joint on my fence.  He stated that would not be a problem.  He attempted to weld the fence on October 5, 2020.  The weld joints failed that day when I returned home.  He already collected $175.00 dollars for the job.  I called him immediately and notified him that joint failed that he needed to correct the problem.  He agreed that he would come back on October 7, 2020 to repair the weld joint.   His second attempt also failed.  The pictures indicate his 1st and 2nd attempt to repair the weld joint.

He left the job site without contacting me telling me and telling me that he was not able to correct the problem.  I spent two days trying to reach him and he stated that I friend would repair the fence for him since he was working in the area.  His friend never contacted me.  Joshua also stated that his other machine to repair the fence was at another job site.  This statement turned out not to be true.  He did not have another machine.  In addition, he stated that the machine that he used was too small to do the job.  As a professional who does this a living you would think he should have known this prior to accepting the job.

Joshua never returned my phone calls or text.  I gave him an option to refund my money of $175.00 dollars or take a bad review on Yelp.  He chooses to take the money and the bad review.  He did honor his word or the warranty that he committed to.  I would not recommend them.

Also filed a complaint with the BBB and no response from the company see below:

RE: Complaint ID #  14875743

Dear Lim Lee:

In regards to your correspondence concerning Great Doors And Gates, your position was communicated to the company. We regret to inform you that BBB was unsuccessful in obtaining a response from the company.

When a business does not respond to a dispute, its report with BBB is updated to reflect an unanswered dispute which has an adverse affect on its BBB rating. If the company has contacted you, please let us know so that our files may be updated. If not, we regret that BBB can be of no further assistance.

We appreciate you taking the time to contact BBB and report your experience. Please be assured that your complaint will remain in BBB's file for this company for three years, and may be referred to if a pattern of similar practices emerges.

We had an outstanding experience with Az Garage Door Doctor from start to finish. Our motor began to fail after 11 years and was hit or miss on whether it would open the garage door. Making the problem worse was when it closed it slammed the door down nearly breaking the windows. I did not have to be a professional to know the time had come to put it out of its misery. Turns out we had a model that had been discontinued and not many companies could service it. As part of my research I found Az Garage Door Doctor was able to service and repair our system after speaking with a knowledgeable representative and they were even able to come out the next day!

Our technician, Matt, showed up exactly on time and was extremely patient; addressing all my questions, showing me the hardware and mechanical issues causing the problem, and putting together several options ranging from repair to replacement. There was no sales pressure, no rush to sign me up, and above all, no herding me to a particular alternative which I really appreciated. In my opinion, that is the sign of an honest company.

Once I had decided what I wanted to do, there was no doubt in my mind that this was the company I was going to use. They completed the work in a timely manner, had all the parts and materials so there was no delay or the need for a return visit, and cleaned up the work site before leaving. Everything works perfectly, and they warrantied their work.

We are very happy with our choice, the professional way we were treated, and most important, with our problem being identified and fixed.  We absolutely are satisfied customers and recommend Az Garage Door Doctor in general  and our technician Matt specifically.

Steve and Margie G
Gilbert