Best Biohazard Cleanup in Phoenix AZ

Jeffrey Laird was the tech dispatched to my home for an emergency situation due to downpour of rain in North Peoria.  He was on time, explained every part of the process, diagnosed the issue timely and explained next steps.  Nice guy, good service. I recommend this business without reservation.

We had a flood from our upstairs neighbor who called AZ Total Home Restoration and sent them to our home to remediate water damage.  

They put up plastic and tore out about 200sf of drywall and a 4 foot x 6 foot piece of our patio lid looking for the leak.  The process of locating this leak lasted nearly a month.   To locate the leak.   When it was determined that the leak was above our patio 20 feet in the air they determined it was beyond their scope and told us to find another company to do the repairs.  

They then sent us a bill, more than half of which was invented costs.  

We chased them down for a month to do a job that they abandoned and then sent a bill for more than triple what it should have cost.  

These guys are common criminals and their business shouldn't even be a last resort.

I highly recommend Daryl/Moldex!  We had a suspected mold issue in a condo we were trying to sell.  Daryl was on it quickly and efficiently and explained to us what was going on with the wall and why.  He fixed the problem so well we couldn't even tell the drywall had been removed and replaced.  Then he went well above and beyond by explaining to the landscapers what needed to be done to keep the water away from the building in the future.  Thanks Daryl!

My water heater is in the house and it broke flooding the floor. The plumber I used to fix the water heater recommended Taylor for the restoration and boy am I glad he did! Taylor came out immediately after the incident! He walked me through the process step by step and all the issues and concerns that could arise during the restoration process. The day he came out to assess the situation he had equipment to start drying out floor. Taylor and his team were able to get to working on my house quickly. I was always in the loop about what was happening. If you need anybody to help you get through a stressful process, Taylor and his team are the company to go with. I am truly grateful for all the help and support.

Ryan and Chris S. were so amazing during this whole process. They were polite and meticulous and super cognizant of my needs. Clean work that was efficient and professional. I highly recommend this company.

Received great service in the beginning.  They sent someone out right away to evaluate a mold situation under my kitchen sink.  Tyler arrived right on time and was incredibly informative and courteous.  He did let me know that it would be a a few days before I would received the estimate, so I expected a small wait. A full week passed - nothing.  I called to follow up the beginning of the next week explaining that I wanted to go with them, and hoped the delay had been a misunderstanding (typo in the email, went to the wrong person - anything).  Tyler answered the call and seemed genuinely surprised I had not heard anything.  I explained I checked my spam folder, trash, etc., but had received nothing. I was assured the estimator would reach out to me that day via my mobile.  Again - nothing.  They must not need the business or need to replace their estimator (or perhaps hire more).  Either way, it's a shame.  An excellent on-site crew to start, but the office lost the business.  Starting my search over again for a provider.  Huge waste of time.

UPDATE: Adding a star based on the immediate responses received here and in email to this review. Though I had already selected another provider and thus can't speak any further to the experience with ServPro, I do greatly appreciate their willingness to look into customer concerns and try and make it right.

I highly recommend this company.  Jeff the owner and his team were amazing.  Customer service, honesty, and his team were great.  Jeff was awesome at explaining how everything worked and the possibilities.  I wouldn't go with anyone else as during these circumstances people could be over charged!  Jeff and his company gave us an amazing price and great workmanship!

Friendly and efficient but way too much water left behind not only on carpet but floors as well. 90 degrees and breezy here today and after 5 hours carpet is still wet in spots.  $75 minimum charge.

If I could give these folks ten stars, I would do it in a New York Minute. They were nothing short of amazing - from the first moment I had a conversation with them (Angela's about as caring an individual as you will ever find), to the last walk-through after they were finished. Efficient, thorough, comprehensive. Can't say enough good things about them.

Worst company ever. Abandoned job of home with severe water damage. Didn't complete demo or dry out house. Disconnected all bathroom sinks, toilets, etc & left water valves open with main turned off. Owner, Jason, would not return calls. Sent $20+k bill.

The Slate representative was named Alex Madrigal who abandoned the job. Jason Jarvis is the owner, He called and left a voicemail saying This is Jason Jarvis. I hope you didn't pass out shocked that I actually called you. I'm a terrible person and I've been avoiding you because sometimes I avoid hard things and just calling and being a grown up... I think that you have been requesting a call from me for like a month now so that excuse doesn't hold up...

Had a roof leak after roofer fixed the roof.  The roofer was slow to send a water extraction crew (few days).  AM/PM was on-site in an hour, got everything wet removed, put dehumidifiers and fans in.  In few days, it was like it did not happened.

A/C had leaked water into my ceiling, Puro Clean was able to come out the very next day. I was very impressed with their quick response. Sean was very friendly and professional. Will use their services again when necessary. Highly recommended!

Great job Zachary. Spots I never thought would come out did. Took the time to protect my house even put up at plastic flap on the front door to keep the a/c in. Will definitely use them again.

Excellent service! Nathan and his crew are quick and easy to work with! I will definitely be using him for all of my restoration needs!

I have a sickening odor coming from my AC vents for the past 6 weeks or so. Servicemaster sent an inspector for $150.00 who could not detect odor and spent about 5 minutes inspecting ($150). Received an email that for $650.00 they would look for holes in AC ducts but that they  could not repair. No mention of mold treatment etc.
I would not recommend!!!

I have worked with ALM and Larry for many years on demolition, asbestos removal and mold or flood projects.  Their prices are amazing compared to the other big companies and they always have done a great job for me!  I will continue to use ALM and would highly recommend!

Cody at Rocky Mountain Restoration was so helpful and the company was great!

Very overpriced for what they provide. Technician was very rude and flippant. Ended up having to get a second company to do what they should've done in the first place.