Best Tankless Water Heater Repair in Durham NC

I made an appointment for tomorrow, but on the phone told the operator that today would be preferable if possible.  An hour later, Quintin called me and said he was on his way. Quintin was great!  He showed up with all the parts needed to repair my shower and toilet, and even let me see how the fixes were done.  Great service, fast response time... I couldn't be more pleased.

Robert has picked up his dad's business and is running strong with it!  He has replaced faucets, repaired toilets and replaced our water heater.  He always returns calls, is polite, shows up when he says he will, and does excellent work!  He cleans up the job site and is an all around great plumber!

When our shower head pipe broke off behind the wall, we got no answer and no callback for days from two previously trusted plumbers. Then I found Joseph Rose's great reviews online. I was shocked when someone picked up the phone late on a Saturday afternoon and scheduled a plumber for that Tuesday. (It wasn't an emergency.) Ethan was able to fix the problem in less than 1/2 hour without cutting into the wall, which we had expected. He also added some missing caulking and even replaced our shower head with one he had in his truck, all within the one-hour labor cost. And he couldn't have been more pleasant or helpful.

Note:  We did have to wait 4 hours from the scheduled arrival time, but he called to tell us he had an emergency job and asked if we wanted him to show up in the evening or the next day. We chose the evening. Of course, we weren't happy about the extra wait. But afterwards, we realized we'd rather wait a few hours for an excellent plumber who responds quickly to emergency calls. That could be us someday!

Hired to install a toilet. Tech was nice. Professional. Got the job done in a reasonable time frame. Toilet works and looks great. On my way to water saving.

I had a really good experience with Nick from here today! Service was fast, friendly and informative. I had been experiencing a very high water bill and hoped that it was just my running toilet and not some bigger issue. Nick took the time to listen, explain how much waterloss I was probably experiencing and even showed me where my water meter was and how to track leaks by looking at the numbers! Above and beyond there!

Honestly, (to the business model) it was a bit more expensive than I had hoped, and I was kinda put-off by the repeated idea of getting a membership to receive discounts later on (kind of an insurance plan to use this company), but I am happy with the results and understand why they are trying to sell their plans.

I will add that Nick was a very non-pressure guy when it came to the proscribed options and was very direct with what would work best for me. They are very lucky to have such an excellent employee.

I cannot say enough positive stuff about Eugene. He was very thorough with our water heater issue and fixed it whereas another company could not. He took the time to check the entire thing. We actually have dual heaters and he took his time checking valves and draining and cleaning both systems. Seriously recommend 100%.

Anyone hear of the song, Jim Dandy to the rescue? This is the guy!! For the second time Vincent has made me a VERY happy home owner. Only this time I actually got to meet the man behind the prompt and accurate service. Again, no muss and no fuss AND I got the bad parts in my hand with an explanation and recommendation.  Reasonable prices and JOB WELL DONE, VINCENT!!

As always ARC plumbing came through for us. Brantley was amazing and Bradly was a true professional. I know we can always count on ARC. Installed 4 toilets quickly and cleaned up everything. Thanks so much!

I found these guys very professional and pleasant to work with. They showed up on time promised and made quick work of something that would have taken me the better part of a day to do myself - even if I could have figured out how to do it myself. I thought they were very reasonable in their pricing - I think J M needs to think about how much time he would have invested himself, or even if could even do the work. My job only took them about 30 minutes but they had to drive 30 minutes to get here!

I will definitely call them again if I need the help.

I don't know that I've ever felt strongly enough about a company to write a review on multiple platforms, but Sam and his team saved us from a nightmare situation after digging work at our house left us with a broken sewer line. I had been in touch with several plumbers to diagnose the problem and get quotes, but PlumbServe got the job after they quoted us for a repair that could begin the next day. Their crew quickly found the break and completed the repair as promised. They were friendly and communicative all throughout the process, and we would recommend them to anyone.

My shower handle stopped working.  We tried replacing it ourselves but it's a little complicated.  I asked for recommendations on yelp and Logan was one of the first to reply, it was a Saturday.  One person said the would call me next week but I have three little girls that need their baths.  Logan came out that same day and gave me an estimate.  He returned and replaced the faucet, which works great.  He also gave a very accurate estimate it only changed a little because of a piece I needed to  complete the installation.  
I will definetly be calling again.

Pure Line are by far the most reliable, professional, best plumbers in the area. We had two different plumbing emergencies that they were able to respond to quickly. They were professional, clean, knowledgeable, and efficient. They were able to quickly get to work to identify the issue, evaluate the solution with us, then execute. I trust these guys so much now. They truly had our interests at heart. Can't recommend enough.

I asked for an estimate and they quoted $50 for an estimated.  I was very clear over the phone that my well pump was not working.  They came in and the charged me $200 to confirm nothing else was wrong.  Then another $300 to pull the pump out of the well to confirm pump is bad.  Then they wanted $6500 to replace  the pump.  I just paid the $500 and got them out.

When I called to complain they were giving me some weird explanation about their standard process/work to replace pump.  

My question is why they did not tell me that over the phone or at least when the tech  arrived first.

will never use them again.  Horrible People.

I am posting this review to commend perhaps the last remaining truly honest plumber. His name is Troy of New Light Services. I called NLS to replace my 41 yr. old water heater. I approved the project and paid for half of the cost up front before he arrived hours later with the new heater ready to install. As he prepared to shut down the power to the old heater, he discovered that the circuit breaker had tripped thus disabling the water heater. Troy did not have to say a word to us; we would have never known, but he did tell us and proceeded to refund the charges (minus a service fee to drain the unit). That is honesty.

Courteous but trying to upsell?

Technician came by to look at a leaking spigot for us and told us it will need to be replaced by cutting hole in the wall. I inspected the anti-siphon valve after he left and turned out the seal was slightly loose on the valve and just needed it to be readjusted and leak has now resolved. I was disappointed that he did not bother to inspect the spigots and recommended a replacement. Also stated how he has never seen the brand of spigots on our house, but we found the exact spigots at home Depot and lowe's.