Best Tankless Water Heater Repair in Durham NC

So impressed with Legacy Plumbing Company. When water was leaking into my laundry room from the water heater located in my attic, this group was my second call. After my experience with them today, they'll be my first call from now on. A friendly, competent actual human being picked up my call, took my information and assured me that a technician would be out to my home the same day, gave me a reasonable window to expect them and let me know that there would be a call ahead of time. When Willie showed up, he was masked and showed great care and respect for my home. He was efficient, kind and took the time to explain the situation to me. Upon delivering the tough news that I did, in fact, need a new water heater, he was able to get me an estimate for a new one and  a next day appointment for installation in one phone call. I can't say enough good things about Legacy and will definitely call them again!

Update: Day 2 of my water heater saga. Legacy Plumbing Company continues to impress. Guys call ahead and show up exactly when they say they will. Friendly, thorough, efficient and quick!! Water heater perfectly installed with no hiccups.

We've used Roman several times for issues in our home.  He is always available and is prompt, efficient, and his rates are extremely reasonable.  We highly recommend him if you're looking for a great, professional plumber without busting your budget!  He also stands by his work which is top-notch.

Ethan responded very quickly within 10 minutes.  He is an expert on all everything. He came over and fixed 4 different problems within 2 hours, one of which he had to us a 100 feet electric snake. Ethan truly cares about his customers. He also offered 10% discount for the new customers.

Price reference: $175/hour labor cost

We have used CP on a few occasions now.  They have consistently been courteous and professional (the older I get, the more I appreciate), and have done great work for us.   Highly recommend

Knowledgable and friendly service tech, however, the quote for the installation of a 50 gallon water heater was much too high. We had Dominion do the job for 1/3 of the quote.

My 15 year old gas water tank fought the good fight way beyond its life expectancy, but alas the time had come to lay it to rest. It started to leak and I knew it was time. I reached out to Dominion (the priciest), Celey's Plumbing (my regular plumbing company, and the lowest price) and The Art of Plumbing (came across them on Nextdoor, and very reasonably priced). After reading multiple 5 star reviews on both Yelp and Google, we decided to go with the Art of Plumbing and were totally satisfied with the quality of their workmanship.

Eugene and Denis were responsive, prompt, professional, courteous and knowledgeable. What more can I say that the other reviews don't already address? They were in/out in under 3 hours. They hauled away our old heater. We talked about COVID19, Korean birthday customs, and the future projects we may have in store for them. There's no doubt we will enlist this dependable duo for our plumbing needs again. 5 stars all the way!

Jones plumbing fails to contact me regarding a return to my home to finish the plumbing job

Clay and Bradley did excellent work for us installing a vanity, faucet, and toilet. They were knowledgable and skilled and had a great work ethic. I will definitely ask for them again.

Could not recommend this company more! We needed a hot water heater replaced as well as a leak fixed and the quote we received from Michael was the best we received by far. He was also extremely communicative and able to get our job done quickly. We definitely plan to work with him again in the future on any plumbing needs!

Paid a very high price for hot water heater replacement: $2800 cash, no checks allowed, added fee if you use credit card. The new tank is a BW 50 gallon lowboy, no special plumbing or electrical needed to replace it.

Would suggest shopping around, if you have the time.

My first floor toilet started leaking. I received a quick response from Xprt to my need for services, had an appointment within a couple hours. My toilet was checked and an assessment of the issues was provided along with recommended services. The toilet was repaired and reinstalled with a new seal. The cost was reasonable and as quoted. I will definitely use them again.

Chris from Pure-Line made an after hours call to our house when the expansion tank in our water system rusted out and flooded our crawl space. He was the nicest young man, who got to the house and dove right into the issue. He diagnosed the problem quickly, got the part we needed and installed it at night, in the dark crawling around a very small space. Chris also suggested we get someone out to see if we needed any restoration work. He made the introductory call and arrangements were made before he left. When you are in the middle of what you think is a major disaster its nice to have professionals available after hours, in poor conditions to help you out. Don't hesitate at all to give this company a call. The entire problem was handled professionally and friendly. I can't say enough about the service.

I asked my gf to help me find a Plumber and she found these clowns, they didn't come the day of the service was schedule, gave us the highest bid to install our water heater over 5k, the socks one was 1k below with the installer providing the unit, on top of that charged her $50 for the estimate, they never said there was a charged over the phone, definitely took advantage of her, I would not recommend this company to do any job for me or any of my friends.

Overpriced
Below average workmanship
2 day job turned into 7 day job, when they wanted to show
Don't use

Arthur Lovings did an excellent job of assessing my water problem and was very courteous and professional. He also checked my 3 toilets to be sure they were working properly.