Best Residential Services in Durham NC

What a great company with real people and amazing customer service.  Last week, the Monday before the first snow storm, I smelled gas in my garage coming from the water heater.  After PSNC diagnosed the leak and shut it off , a friend referred me to Jamie @ Legacy Plumbing.  ,
He answered the phone!  and had Joe here in 35 minutes to drain the old water heater.  They found a new water heater for me, had it here in 1.5 hours and it was installed and working by 6:15 pm.  Joe worked tirelessly even though the ice was coming and roads were getting dangerous.
My new water heater works beautifully, their price was extremely fair.  Legacy Plumbing will be my go-to plumbing company from here on!

I realize everyone is busy but called today for an emergency situation and their voicemail says to leave a MSG but their next available appt is in 14 days.  I like to support small locally owned businesses but for emergency situations, look for help somewhere else.

Had Dylan, with Mo Flo Plumbing, install a new full bathroom in my basement, which included jack hammering some of the concrete slab in order to lay new plumbing lines for the toilet and tub.  Everything was done per code and City inspector even came out and approved his work.  This was a major job that spanned several weeks, due to multiple inspections at different stages, and every time Dylan was on time and aways professional with the inspectors.  We were also very pleased with his work and the wife is happy, which is all that matters in the end, lol.  His prices also seem to be fair and reasonable.  Not expensive but not dirt cheap.  My impression of Dylan is that he is sincerely a very nice guy and always strives to please the customer.  We will always call him back for future needs!

Note that this review is based on a 'feeling' (you'll see what I mean.  But perception is reality so, it's real to me.

I needed my outside hose/valve replaced since I mistakenly left the hose connected through the winter and the pipe right behind the valve cracked. I called Bull City plumbing because they have great reviews online. Yes, they were here quickly and did the job correctly.  But 1) when I called to have them come over they didn't inform me that if they didn't get the job they would charge a $49 'estimate fee' (or whatever they call it) and 2) They quoted me $258 for the job.  

It was only when I told them I had homeowners insurance a (with a $100 deductible) that I was told about the $49 fee if I didn't use them.  I didn't want to be a prick about it, and if I then paid the $49 and went with my insurance the difference would 'only' be $100.  I asked if he could come down in price a bit but he said no and, well, I said ok.  

The job took all of 15min.  So that's $258 for 30 min (if I include the initial time to look at the job).  The parts should have cost all of $10-20, if that much.  I feel that I was taken advantage of and overcharged.  Again, this is my feeling, even more so when reviewing plumbing costs online.  Again, this was a very easy job.  Easy access, quick, no expensive parts.  

So I give them 3 stars for being responsive and doing the job but subtract 2 for cost.

We have used Raleigh Heating & Air for several years. We have an annual contract for maintenance on our units. Perhaps I should say had.

Scheduled for Fall maintenance over a month ago, took off work to meet the tech, received a courtesy reminder a few days in advance that said to call if I needed to reschedule. At no point was I told that they would call in advance (my appt. was at 8am) and if I didn't answer they would cancel.  I missed the call so I got another call telling me to call the office to reschedule.  When I called the office I was told that the tech was at my house and no one was there. My doorbell never rang! They rescheduled for a hour later.  When they tech arrived he said he did not come by at the scheduled time, just called. When I told him that they were going to loss a client over this he responded, take it up with the office .  Not happening...There are plenty of HVAC companies that will do what they say when they say but apparently not Raleigh Heating & Air.

I contacted Sublime Handy Work and Seth E. indicated he would come to my home either 6/10 or 6/11.   He didn't come and I have not heard from him since.

Long story short.  Had toilet back flowing into shower.  Blantons sent out Justin H . And he did an outstanding job.  Was professional. Courteous and very thorough.   Found my issue and fixed it for a reasonable price --less than I thought it would be. Overall an excellent experience.  Would highly recommend blantons.  
They literally had me over a barrel and could have taken advantage and they didn't.  I know nothing about plumbing.  And now I don't need to know bcuz I have blantons on my side and I have confidence they will do me right.   Will be using them to replace my heating /air system this fall.  Thanks blantons. Y'all are awesome.

Hire this company only if you'd like to become a plumber in the process. My kitchen sink leaked. They couldn't find the source. I repeatedly suggested that it might be the faucet. They ran tests but couldn't diagnose the issue. They did manage to turn off my hot water in the process. After going back and forth with the owner by text (where he kept asking me to send photos and videos- and asking if I thought it was this clamp or that ring that might be the issue- dude, I don't know. I'm not a plumber. That's why I hired you) I gave up and called another plumber who...wait for it....replaced the leaky faucet. For a fraction of what Greene charged me to diagnose the issue. Their billing dept is MUCH more diligent than their repair crew- I'm giving up and paying them in the hopes of just never having to deal with them again.

Installed a shower faucet and a toilet seal and price was extremely high for 2 hours of labor. Parts were not included. He definitely price gouged.

Our hot water heater failed on Wed. and within 24 hrs., they installed a new heater. The installation is highly professional and the techs were very courteous and thorough.

We needed our panel upgraded and some other work on our 1950's wood 1200 sq ft house. The first quote was for $37,000. The second quote was $27,000 and finally to just do the bare minimum was $4,700. Will never call them again.

These people are scam artist they are not about fixing your problem they have happy not to serving you My people you know what that red is all about all they want is that $50. Check out your problem and fool you in a lifetime Warranty etc. etc. etc.

I do not recommend this dishonest company. A technician from this company came to turn on the water pump in my crawl space on August 5, but the pump stopped working the next day, though I got billed and made prompt payment. I called the company again to report that the pump had stopped functioning, and another technician came a month later on September 4 and was in the crawl space for 30 minutes. Today, I received an invoice billing me for a two-hour labor for a 30-minute service. How unreliable can a company be? Sparrow and Sons is very desperate for money right now and will do anything to get it.

Updating my review since using Jordan Plumbing for the second time. They continue to do great work! We had Mr. Jordan come out to take a look at a sewage leak in our crawl space. He and his team made it a priority and were able to perform the repairs within a few days of our initial call. While they were replacing our rotted cast iron pipes, they noticed another issue with our kitchen sink drain and fixed that as well. Mr Jordan kept us in the loop throughout the job and answered any questions we had. He showed my husband the pipes they had replaced, and let's just say we are so glad we had Jordan Plumbing replace them when we did! The team was easy to work with and courteous. We'd definitely use them again for any plumbing issues.

Anyone hear of the song, Jim Dandy to the rescue? This is the guy!! For the second time Vincent has made me a VERY happy home owner. Only this time I actually got to meet the man behind the prompt and accurate service. Again, no muss and no fuss AND I got the bad parts in my hand with an explanation and recommendation.  Reasonable prices and JOB WELL DONE, VINCENT!!

This is a revised posting from a lengthy prior negative review because the JD Plumbing owner reached out to me and personally apologized and refunded my payment for the bad experience I had.  I appreciated his time and desire to make things right, so wanted to update the review.

I rarely take the time to write these types of reviews, but I had a bad experience where a JD Plumbing technician first charged me $455 for a repair that didn't last for more than a few months, and then tried to pressure me into a $4,000 - $10,000 fix after their first fix did not work.  Then I got a second opinion from Alternative Aire, who charged me only $355 and my air conditioner has been working perfectly since, and that was nearly a year ago.  

I do appreciate the sincerity and follow through from the owner though who explained that sometimes things happen that are beyond his control, which I can certainly appreciate and understand.  From my conversations with him, I do believe he is an honest business-man and I just hope that future customers don't have the same experience that I had.  

The final thing that I will say is that for AC/HVAC work, I do recommend getting a quote from Alternative Aire in Durham.  I have no affiliation with them whatsoever, but they basically 'saved' me from the $4,000 quote that JD Plumbing gave me, so I will always be grateful and recommend business their way.

I need an easy repair to a toilet. Called the number and asked simple questions... do you charge for consultation, what's the earliest availability. I was given so much attitude by the person on the phone I hung up.