Best Residential Services in Detroit MI

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

We called on a Friday at 3:30 about a toilet that had been backing up for a few days. They had someone here by 4:30. I had called other companies and they said it would be a few days and jumped righ my to the extreme for pricing. Roncelli's tried the easy fix first. They were reasonable, educated us, and very responsive. I would recommend them. They will be our first call next time!

asked for a quote in an email to avoid service call charge and asked them to email me price. They emailed me a reasonable price quickly and were out in a couple of days to fix a leaky shower drain. They found it didn't need replacing, just re sealing and tightening. Charged much less than the quoted job.  To do the quoted job they wanted $250, 2 other plumbers quoted me $400. First plumber I have ever used that I would call again

Update to past review.  Different employee came and we did decide to replace the unit.  New employee was very respectful and did a good job.  Still I would say that follow up from office (no calls ever responded) is poor.  Good technician on site though.

Have called on Nelson Brothers several times in the past for sewer snaking and basic plumbing repair. Always on time and reasonably priced. Even had them come out on a Sunday once, and although there was a premium charge...I did not feel raked through the coals.

Mitch is a busy guy and may be tough to get a hold of, but I have nothing but great things to say.

He came out free of charge on *two* separate occasions to inspect a water heater at my rental property in Ann Arbor, and he was able to work with my renters to install a new hot water heater AND install a new faucet that was leaky. I didn't have to purchase the faucet in advance - he took care of everything for me and charged me a fair price.

He was very respectful over the phone and with my renters - they actually told me that he was awesome!

Grateful to have someone like Mitch looking over my home.

My basement has been flooding repeatedly for the last 6 days. The builder of the house has come out several times and we both couldn't get it under control. Finally the builder had Tony Stadler (owner) come out earlier today and he brought along an employee. They both thoroughly reviewed the basement, sump well & sump pump and they walked the yard to look for any issues. Tony recommended Ron Roncelli (Roncelli & Son's Plumbing) and went so far as to call Ron himself. Tony was honest in telling the builder and I that the issue looked like red algae but that he would defer to Roncelli. Tony proved to be right! I can't thank Tony enough for coming to my home without charging me for his time & for the recommendation. It worked out well because Ron jetted the lines & the algae was flushed out which had caused considerable blockage. Tony & his team are mostly brand new construction but he went out of his way to help & that's something I believe is outstanding. Thanks again to the Stadler team!

I messaged them on yelp got a reply and a next day appointment within 20 minutes. Incredible customer service. When they came out and determined that my issue wouldn't require their services they gave me some advice and insisted I didn't owe them anything for coming out. If I ever need the services they provide in the future they'll be my first phone call. Highly recommend them.

Unfortunately our water heater decided it wanted to wash our basement floor more than it wanted to wash us this past weekend. After striking out trying to find a company to help us out, we luckily heard about Brock Mechanical from a local Facebook group. My wife called the company and immediately spoke to Douglas who is the owner. He was very engaged, seemed genuinely interested in understanding the situation, took his time, and went out of his way to fit in a late-afternoon visit from one of his team.

We had Ken out a few hours later, fitting us into his schedule to review the situation first hand, performed some diagnostic work (e.g. water softener settings; water hardness test) to check if there may have been a conflating issue that would cause the heater to fail. On the spot he was able to give me a quote for a replacement installation with the company sorting out the warranty claim for us. He coordinated that for the very next morning.

Yesterday we had Kyle out bright and early to take care of the installation. He was also great to interact with, kept the house clean, communicated a lot of details about the work so I knew what was going on, and identified a number of less-than-ideal (bordering on dangerous) issues from the prior heater installation that was done by another company. He remediated all of those issues and the quality was very apparent versus what I had before this team.

Even with these two visits, extra quality improvements, and ~24 hour turnaround end-to-end, the final bill came in UNDER the already reasonable quote. I think it's impossible to nail every job perfectly, but it's important that you work with a company who wants to provide that level of service every time they take on work. My sense is that this tight-nit team understands how to take care of people, have real pride in their work, and appreciate your business. They spoke to each other often to sync up on ideas/concerns/get feedback; they clearly trust each other and know that using their collective knowledge is always better than trying to be right alone.

While I hope to have less emergent problems in the future, I at least know who is getting my phone call and money for any plumbing needs from now on. Thanks guys, we appreciate your time, expertise, and customer service!

Had stopped up drain, they came out on schedule, tried to fix the drain and left.  Drain was clogged back up when we returned from holiday 4 days later.  They came out second time, couldn't fix it but suggested a very expensive possible solution.  Called another plumber...problem fixed.  Second plumbers price was reasonable and they did not try to push an expensive drain cleaner chemical.  This is a high price, low capability group.

The process was fine, and the electrician was very professional, however their prices are absolutely INSANE.  I kept careful track of how long the technician was at my house, and my bill came out to OVER $350 per hour.  Parts (which were minimal) were additional on top of that.  Pure service cost of over $350/hour!  There are too many decent electricians out there to ever have to use these guys again.

Will say I don't blame the company I blame the driver. I was sitting in my vehicle when he arrived with tinted windows. He couldn't see me but I saw him. He tapped on the door, not knock and immediately turned to walk away. Wife answered door told him to go to side to avoid dogs He went in basement for all of 2 seconds and said it would be $324. And had to remove water and some boxes near drain before he could come back and do job, that had been waiting 5 days for the present appointment. I did nothing he said called another plumber and they did the job no problem for a fraction of the cost. One bad plumber has made me never want to use Mr.Rooter again after being only company to ever service my home since I've lived here.

Very satisfied with their plumbing service and can say they went above and beyond.  The service members were accessible whenever we called (even on the holiday!) and came to check our water-leaking problem promptly (the next day in our case).  The service members were friendly and patient.  I would highly recommend them!

Darin was responsive, honest, and fixed my AC unit quickly at a very reasonable price.  I appreciated his candid and friendly demeanor.  He invited me to stay to watch he and his apprentice repair the unit which allowed me to understand the issues that was causing the malfunction.  

I was so impressed with his work that I will be getting my furnace and AC units maintenanced from Burton HVAC every spring and fall.  

Highly recommend you giving Darin a call.

I had an emergency with a frozen pipe that had not yet burst.  Even though they were busy, they came right over and flushed the icy sludge out of the pipes and no damage.  They gave me some ideas to address the causes and prevent any repeat of this problem.

Great experience. I needed a new water heater. They arrived about an hour after I called them and finished in a couple of hours. They cleaned up so well that you'd never know they were there. My former plumber retired so I was a little nervous about a new one but I'm happy to say that they are my new plumbers.

I recently hired Creeger for a sewer problem. From the first contact with the company, I could tell Cregger was customer-oriented. Rachel was pleasant and efficient in scheduling my appointment. She makes a very good first impression for the company. The plumber, Eric, explained in laywoman's terms what was going on and fixed the problem. He offered me options to the problem, along with the prices, made suggestions but did not pressure. I was very pleased with his service. He was both professional and personable.
I highly recommend this company.