Best Residential Services in Charlotte NC

Our water heater died as we were both preparing to leave town in different directions. We scheduled an appointment for this morning shortly after my return.
Jason was very nice and polite, and had our new unit installed within two hours of his arrival. He moved everything that was in his way, and returned everything to its place. That may have been the smoothest hurdle we've had to jump over lately.

Was referred to this company by our home warranty provider for a kitchen sink leak. Called when they said they would, Showed up on time, went beyond what I expected. Work looks real good and is dry with no leaks. Came in a clean truck, cleaned up any mess and took old parts with him to dispose. Took care not to track any leaves inside. And super friendly to my overly curious 7 year old and his offers to help. Would use again.

Chad was great! It's so hard to find people who know what they're doing and who actually communicate. Chad was in touch regularly about our job. He showed up on time. Did excellent work. And was just generally a pleasure. There is a good reason he has Professional in the name of his business.

After months of trying to troubleshoot the cause of our low and dwindling water pressure, I decided to get a fourth opinion before digging up my main line. The problem had baffled my home warranty plumber, the city, and two other plumbers from another company. I saw the high accolades of Ron Steele's plumbing on the neighbor app. I decided to give him a call. Ron and John came out first thing the next business day. Ron listened to what my problems were and immediately went to the PRV next to the city meter. He and John went to digging it it up, the whole time they were shaking their heads at how the other three plumbers had missed such a basic diagnosis. They walked me through every thing they were doing. They were both personable and professional. Within two hours I had water pressure! It had been a long 6 month expensive journey to get here. I am so grateful  because it could have been a whole lot more had I stayed with either of the other companies. I am also honored to be able to provide Ron his first 5-star  Yelp review !!

Happy with the result, great service, and price.

I had an awesome experience !!! Not only did Danny show up on time, but he was in and out in less than 20 mins. He checked a few times to make sure that everything was working properly before he left... not to mention the cost was very affordable!! Thanks guys

Our main water line broke, resulting in a super high water bill. After consulting several plumbers, Ken and his Pro Plumb Plumbing team were the most responsive, and the most affordable!

Less then half of the next lowest estimate!

But, don't let that fool you - It is NOT representative in the QUALITY of their work! He was AWESOME!

Ken and his team were RESPONSIVE, TIMELY, PROFESSIONAL, COURTEOUS, and EXCELLENT!!  He even threw down grass seed when finished.

I will DEFINITELY be using Ken and his services again, and will be referring him to ANYONE in need of quality, professional and affordable plumbing service.

Thank you Ken and the ENTIRE Pro Plumb Plumbing team!!

My door shifted due to house settlement making my door unable to open or close properly. I messaged him and he replied very quickly, was able to come next day to give a quote. He diagnosed the problem and explained all the options carefully for me. He was able to complete the job same day for a reasonable price. Door swings better than before. He made sure to leave his work tidy as I had it before. Also very friendly. Will use him again for future repairs.

Called and got same day service. Cory  showed up and called before coming..very friendly...I like to look over The shoulder a lot more so because I love to watch and learn and Cory explained a few things to me he did the job..
Highly recommend Queen City Plumbing

I had a real plumbing emergency upon returning from vacation. My upstairs toilet overflowed severely. Justin provided excellent customer service via the telephone. Walking me through how to shut off my water in my home and advising me that he would be to me immediately to help me get to the bottom of what was going on. He was very polite, helpful, and he educated me on what exactly transpired, very quick and efficient. I definitely would highly recommend this company. Should you experienced any plumbing emergencies highly recommended.

Very prompt response to my inquiry.
The estimate was very fair and complete  mike answered all my questions
They gave me a quick timeframe for the job to be completed
I changed out a gas water heater to an electric one
The job was done perfectly and had a great experience with this company
Very professional and communication was great

We had the kind of luck moving into our new/old house where the water heater died on us on Day ONE! Did a google search, and these guys were the first that popped up to service the area. They came on an emergency call, replaced the water heater with a new one, identified the old one was installed incorrectly as well, so they installed the new one up to code. They also took the time to give us estimates and recommendations for any possible updates/fixes we might want to do, but they did not pressure us to do so. They also informed us that the main shutoff valve to the entire house was under the crawl space (brilliant!), so we had them extend the shutoff to the outside where it is more easily accessible.
They were friendly and professional the entire time. I'm sorry I don't remember the techs' names, but they ended up spending 5 hours here doing these fixes, as well as dropping the PSI to the house to a recommended level. They put on bootie footwear every time they come in the house and laid down protective layering to not scratch up the floors either. I would go with them again.

I called because my garbage deposal stopped working.  I was quoted a price of $119.  And I had a coupon for $75.  But instead of $119 minus $75 dollars, I ended up paying over $300.  The reason given was some debris had gotten into an adjoining pipe which he took his hand and removed.  If that is not crooked I don't what is.  I guess they decided to double the so called '$75 coupon in tacked on those charges plus some.  Very Disappointed and beware to those who decide to use this company.

Was disappointed by their lack of consideration.  Their van parked in front of my house on the sidewalk and blocked my view from pulling out of my driveway.  I asked them to move the van and they belligerently refused.  Who does business like that?  I would never use their services.... ever.  Shame on them.

Six months ago, our hot water heater died one cold night in February.  When I called Jim Dickerson Plumbing in the morning, they were able to replace the unit that afternoon.  Although they may not have claimed to be the least expensive in the area, they were able to provide same day service in an emergency situation.  Also, they provided a few case scenarios over the phone to tell me why the competitors cheaper 'quotes' might be such low estimates and that the end result may be a higher price.  What they provided over the phone already took into account certain additional items, assuming no major problems, so we'd have less of a surprise bill in the end.  Therefore, we went with Jim Dickerson Plumbing and were quite pleased with the service.  Just last week, the water heater began working incorrectly.  All issues related to the heater pointed to the manufacturer, not the plumber.  After numerous service calls, reordered parts, and additional problems spanning almost a week with the manufacturer, Jim Dickerson Plumbing came through with excellent customer service, same day service calls in each situation, and technical expertise.  In the end, the majority of this was handled on a Saturday.  I realize the business has 'on call' office staff and technicians, but we feel they went above and beyond their duties to ensure our house had hot water THAT DAY after the debacle we had experienced for almost a week.  Again, we seemed to get a 'lemon' of a product, by no fault of Jim Dickerson Plumbing.  The manufacturer State was horrible in providing assistance or solutions or accurate information to Jim Dickerson.  The plumbing company, on the other hand, transported an entire water heater to my house to use for 'spare parts' if need be.  The technicians [all of them that had been to our house:  Branden, Clayton, Cooper, Jason] and Marti and Debbie in the office were great.  Marti spent a lot of effort and energy trying to determine why the manufacturer did not deliver what was promised so that Jim Dickerson Plumbing could continue to do their job as they promised.  Not only was she diligent, but she was very empathetic and that helped us remain calm in a very frustrating situation.  We will recommend them highly whenever the opportunity arises.

I was having issues and called this place to come out to inspect.  This was on Wednesday and the guy told me someone would be here on Thursday. Great!  Waited all day on Thursday, no one showed. I called them back and they said I was on the schedule for Friday (even though I received my text).  So, whatever, Friday it is.  Now after waiting all day again, no one showed up and I received another text to see we'll see you tomorrow (meaning Saturday).  These people have no clue of what they are doing.  Go somewhere else!

After scheduling an appt last week that was cancelled same day, I tried again. Today the technicians showed up for a few electrical issues and when they couldn't quick fix them (they tried for about 5 mins) , they said their manager needed them to install a generator for someone else so they had to leave. When I asked when they could come back he said they were really busy and it could be weeks and suggested I call another company. And then he wanted $111 for the gas/trip fee.  WHAT?!?!

I asked to be placed BACK on their schedule and if/when they show back up and fix the problems, I'll happily update this review (and pay them the one time $111 gas/trip fee).